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Using your own Domain/Sub Domain

Whilst we provide a cloud URL for your community, you may wish to use your own purchased domain name for you site. It may be that you have a site hosted elsewhere, and want to apply a subdomain for your community, such as community.yourdomainname.com, or you may have one specifically for your community that you wish to use. 

In order to use you own domain or sub domain, please follow the relevant instructions below, depending on which you wish to use. 

Applies to cloud customers only

This guide is for IPS Community in the cloud customers only. If you are a self hosted customer, this document will not apply. Self hosted customers should contact their hosting company for information on changing domain names for their site.

Applying your domain

(NOTE: This option would be used when you are using your domain only for your IPS Community in the Cloud; If you are using another software for a Home Page with another hosting provider, then use the Sub Domain method below)

a. Set your Name Servers for your domain to use our Name Servers of 


b. If you use email on this domain, please note that we do not offer email services, so if needed, please submit a support ticket to provide your own MX Records for your domain, and we will update them to point your email to your own mail provider.

Using a subdomain

If you would like to use a sub domain, so as to keep control of the rest of your domain name, please submit a support ticket.We will provide you with two CNAME's that will need to be setup at your DNS. Just provide us with your desired sub domain you wish to use, we will provide the CNAME's, then once those are setup, we will complete the configuration on our end and apply the url and SSL to your community.

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