Before you buy...

General enquiries

• Can I see some examples of a working community?
  • LEGO - https://lan.lego.com
  • Square Space - https://forum.squarespace.com/
  • Jenny Craig - https://community.jennycraig.com
  • Evernote - https://discussion.evernote.com
  • Unibet - https://www.unibetcommunity.com
  • Acne.org - https://www.acne.org/
  • Shutterstock - https://forums.submit.shutterstock.com/
  • Simtropolis - https://community.simtropolis.com
  • Survive The Ark - https://survivetheark.com
  • Primetimer - https://forums.primetimer.com
  • Corsair - https://forum.corsair.com
  • Neowin - https://www.neowin.net/forum/
  • BreatheHeavy - https://exhale.breatheheavy.com/
• Is Invision Community right for my business?

  If you want your business to expand, connect people to one another, create opportunities for meaningful dialogues and engage with your customers/clients/fans then yes.

• How would a community work for my business?

  Every company can benefit from incorporating a community into the buisness model. There are several paths you can take:

  • Offer a peer-to-peer help support forum where your biggest fans engage with one another.
  • Create a homebase for your employees to ask questions, get advice, read company resources and engage.
  • Create and manage a subscription membership, giving your die-hard fans exclusive access and privleges.
  • Share information, files and articles relevant to your niche with a resource community.

  Need more ideas? Check out more options by navigating to the 'Solutions' section in the navigation above.

• Can you convert my existing platform to Invision Community?

  Yes. We frequently migrate clients from their existing community platforms, such as XenForo, phpBB, bbPress, Vanilla, vBulletin, Wordpress and more. Please visit our Migrations page for more details.

• Once my payment goes through, how long until my community is online?

  After purchase, please allow us two business days to review and approve.

Payments & Support

• A community I visit that runs on the Invision Community platform is doing something I don’t like

  Please reach out to the individual community for help and support; we are simply the license provider.

• What if I let my license expire?

  Standard: If we host your community and your license expires, your community will no longer be online until the invoice is brought up-to-date. Please reach out to us if you need help accessing the invoice.

  Self-hosted: If you host your community and your license expires, your community will no longer have access to our support forums or software updates. In the event something breaks, or a critical security/platform update is issued, your invoice must be paid prior to you re-gaining entry into the support community or getting access to updates.

  Please keep your license active to remain in good standing and protect your community.

• Can I try Invision Community out before buying?

  Yes. Please fire up a fully-loaded free demo.

  After two weeks, you will have the option to convert your demo enviornment into your live community upon purchasing a standard or enterprise plan.

• Is Invision Community open source?

  No.

• Who hosts my community?

  Standard and enterprise plans: We host your community using Amazon Web Services and provide email support.

  Self-hosted: you host and manage your community entirely. Support is accessed in our community forums.

• Can I get backups?

  Clients with a Standard or enterprise license can request full backups any time. We'll provide you with a download link within one business day.

Everything Else

• Can I post on the Invision Community forums for support?

  Yes.

  Pre-sales:

  For any pre-sale questions, please visit our pre-sales support forum.

  Self-hosted:

  Self-hosted clients with an active license have direct access to all sections in our community support forum.

  Standard:

  Clients with an active standard license have access to the community support forum as well as general email support.

  Enterprise:

  Clients with an active standard license have access to the community support forum as well as email support from their dedicated Invision Community account representative.

• Can Invision Community design my community’s theme?

  Yes. We will collaborate with you to dream up a stylized, visual theme that captures your company's magic in a bottle. Learn more about our brand matching opportunities here.

• Can I pay for more than one month at a time?

  Yes. You can add credit to your account. When a new purchase is completed, for example paying an invoice, your credit will be applied.

• What does the migration process look like?

  We've successfully migrated hundreds of communities to Invision Community. Whether you'd like us to migrate you from an established platform in the attached list, or something entirely custom, contact us to discuss your needs.

  Please visit our Migrations page for more detailed information.