Help & Support
Run into an issue and need help from the Invision Community Team?
Welcome to Help & Support. 🤓
This forum is a great place to get quick support for your Invision Community and is staffed by our team. Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc. If you would like to obtain direct and private support from Invision Community, please visit the client area and create a new support ticket.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier, Facebook and Twitter.
16,282 topics in this forum
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- 9 followers
- 18 replies
- 1.1k views
Invision Community 4.6 brings a brand new achievements system which overhauls the ranks system along with adding the ability to earn points which translates into a higher rank via rules. As part of the clean-up, we removed the custom member title from the author section of the post as there's a limit to how much information we can show comfortably! Of course, some communities used custom member titles and wish to continue using them. Fortunately it's easy enough to get them back. Step 1: Log into the ACP and navigate to Members > Profiles > Profile Fields Step 2: You will see a group called "Retained", inside is a new custom field called "Member Titl…
Last reply by usmf, -
- 1 reply
- 13 views
Several years ago, a portion of our thriving community was separated into a separate IPS community on its own. It's an experiment that may not be working, so staff is starting to discuss options. Is it possible to import all posts and members from the one community into the first community? Both are running the current IPS version, etc. Totally updated. I've been reading through posts here and doing a Google search, but no results are showing for import options since before 2020. Thanks.
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Last reply by Nathan Explosion, -
- 1 follower
- 0 replies
- 15 views
After struggling for months to find a developer who can help me create a webhook, I'm wondering how hard it is to make it myself. Using the Zapier integration to create a 'trigger', I would like to add a secondary group to a user. I have no development experience however I am quite good at Zapier and configuration. Has anyone else done this themselves? Or can someone direct me to a guide for this? I found this thread below but at the time there was documentation on webhooks available. Has this changed now?
Last reply by nigeld27, -
- 3 followers
- 16 replies
- 279 views
Hi, after updating to 4.6.5.1 the WhosOnline widget has stopped working, it shows the number of guests but no longer users - it also doesn't add us to the list. Changes in new version - https://www.diffchecker.com/h8DBM9Ck Data storage -> File system / Caching -> None Only Redis works ;/ $users = empty array
Last reply by Hatsu, -
- 12 replies
- 139 views
I remember such setting but can't find it anywhere.
Last reply by Adriano Faria, -
- 4 followers
- 19 replies
- 496 views
Is it safe to upgrade to 4.6.4? When I made it to 4.6.3 it gave a tremendous error. Can someone please confirm me? 😄
Last reply by Ryan Ashbrook, -
- 1 follower
- 0 replies
- 24 views
Hey there! I've seen this option under "Posting Settings" when I edit a forum and I was wondering what does the "Show as categories" mean. From the text, I understand that somewhere in this forum list I should see the tag list as categories. However I don't see anything. What is this option for? Cheers, Ibai
Last reply by Ibai, -
- 1 follower
- 3 replies
- 114 views
Every user who registers for our Invision instance receives a "Your registration is complete" email. We would like to disable the mail, as we have an external user management that already sends a welcome mail. The user will now receive two mails. I could not find an option in the IPS Notifications Settings. Does anyone from the community know a way to deactivate the mail for all new registrations?
Last reply by GOM IT, -
- 1 follower
- 17 replies
- 107 views
Hello, I would like a way so i can make my users see pinned but not each others posts
Last reply by Magnus Friberg, -
- 2 replies
- 42 views
i am using 4.6.5.1 and Redis for cache. since the new support setup in admin cp the clear cache does not appear to clear the cache. Anyone else have this issue or is it a known problem ? how do i clear the cache without using the clear cache in support thank you
Last reply by bearback, -
- 1 follower
- 5 replies
- 56 views
I have updated a forum from 4.3 to 4.6, but the reactions to the posts are gone! In 'Reputation & Reactions' I have enabled the 'Reputation Enabled', but in the post there are no reactions... Am I forgetting something? In the groups I didn't find any functions to enable for reaction...
Last reply by Miss_B, -
- 1 reply
- 73 views
Hello Guys i already have defaut image in Customization ===> Icons & Logos ==> Default share images but i want images in topics "if there is" to be shared as Social Media Thumbail ... Thank u.
Last reply by Blad, -
- 1 follower
- 5 replies
- 166 views
Hello, I have strange trouble:
Last reply by Afrodude, -
- 1 follower
- 2 replies
- 34 views
Hi, I have various categories in my commerce module, but I need set some of them only for specific groups, or hide it (categories) from front end, it seem without permissions for categories.
Last reply by kmk, -
- 1 follower
- 18 replies
- 143 views
In the beginning it did worked fine but for some reason the forum does not display my last subjects in my profile now. Idk why but it does work for other users. the link to the forum is raii.ro/forum
Last reply by Davyc, -
- 3 followers
- 7 replies
- 221 views
So the most recent update seemed to kill our forums "ranking system" and put people who have been posting to our forum for 10+ years back to a "newbie", etc. Is there any way to restore our old ranking system and get our members old post counts back? Thank you.
Last reply by FZ, -
- 2 followers
- 21 replies
- 613 views
Hello, I had version 4.4 and updated to 4.5, the update did not come to the end because I got this error below and there was nothing I could do, I made a restore copy and I cannot log into ACP Admin, how do I fix it? Row size too large. The maximum row size for the used table type, not counting BLOBs, is 8126. This includes storage overhead, check the manual. You have to change some columns to TEXT or BLOBs /home/****/domains/****/public_html/system/Application/Application.php::1667 ALTER TABLE `forums_forums` ADD COLUMN `card_image` VARCHAR (255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NULL COMMENT 'Card image file name' Falling back from 4.5 to 4.…
Last reply by Lucas James, -
- 1 reply
- 97 views
PayPal Error when trying to renew Kitchen Sink in the marketplace here. I am not going to try again for the time being to see if it goes through. This is the link in my browser: https://www.paypal.com/auth/validatecaptcha
Last reply by CoffeeCake, -
- 1 follower
- 0 replies
- 67 views
Hi everyone! I did setup Facebook Login for my community, and everything has been working fine so far. This week, in order to satisfy to a request from Facebook regarding compliance issues, I tried creating a new account using a Facebook account, and I was quite puzzled regarding the behaviour I experienced. I would like to hear from something with more experience whether this is the intended behaviour or whether I misconfigured something (I could not find out what). Only the step 3 (below) is an issue to me. I went here to access more information about Facebook login in IPB, but this page only mentions the configuration part, not how we should expect …
Last reply by HelloWorld, -
- 3 followers
- 6 replies
- 348 views
Hello, I'm using login with Facebook social sign-in option (without status imports or promotion) and today i received the following email from Facebook Developer Operations Team: Can you tell me please how should i proceed? Thank you!
Last reply by HelloWorld, -
- 0 replies
- 41 views
Hi people I'm making a new theme for my site and find that trial and error can be very confusing to work out what refers to what on the site itself. Is there a guide that says what relates to what on site? Is anyone able to tell me what these elements are called in the Admin CP theme editor? This greyed out area when you open the burger menu in mobile view: The notification bubbles (currently black): Cheers!
Last reply by Chatgroup, -
- 4 followers
- 26 replies
- 298 views
I went to edit someone's post and I was met with this error: I've noticed this has happened on a few random posts but not all. Nothing in the content of the post seems out of the ordinary, it's just basic text. Any insight on how to fix this? May be worth noting that we don't have the time limit for post edits enabled, it's set to unlimited.
Last reply by Afrodude, -
- 2 followers
- 2 replies
- 76 views
I have uploaded a favicon and application icon, which are slightly different images. When I have an application icon uploaded, all browsers use that as the favicon instead of the actual favicon. If I remove it, the favicon will work perfectly fine. Why is that? The normal one will show in the AdminCP but not the forum itself, like below. I want to use both but not if it doesn't work properly.
Last reply by CircaCitadel, -
- 1 follower
- 0 replies
- 26 views
Hi, how can I edit blog posts URL. Now they look like this : domain.com/blogs/entry/XX-name-of-post and I would like to have it as domain.com/XX-name-of-post . Is it possible to get? Will it colide with other things like posts, comments etc? If it possible how can I automatically redirect old url to new so I won't get 404 errors. How would 301 redirect look for this? Thanks! P.S Is it possible to get rid of blog categories (the one all blogs have to be in)?
Last reply by Iwooo, -
- 1 follower
- 0 replies
- 40 views
Hi all, Since our upgrade to 4.6 series, the audio beep that was generated when we received a notification while online in our community is now gone. A few users confirmed that this is happening with them as well. The first question I need to ask is if this is something that is happening in all installs, or it is an issue specific to our install. Could you guys confirm this for me? Thanks a lot! 🙂 Gabe.
Last reply by Gabriel Torres,
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