Help & Support
Run into an issue and need help from the Invision Community Team?
Welcome to Help & Support. 🤓
This forum is a great place to get quick support for your Invision Community and is staffed by our team. Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc. If you would like to obtain direct and private support from Invision Community, please visit the client area and create a new support ticket.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier, Facebook and Twitter.
15,900 topics in this forum
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- 1 follower
- 5 replies
- 87 views
In an effort to decrease the number of forums on our board, we'd like to add tags to the topics before moving them together. Let's say there are topics in the "Audio mixing" forum, we'd like to add a "mixing" tag to all of the topics. I am comfortable using SQL commands, but realized every single tag has it's own row in the "core_tags" table where tags can occurs multiple times, rather than the topics table pointing to a unique row containing the tag. So I believe this task includes more than just SQL hacks. Any idea how to accomplish this?
Last reply by Editorn, -
- 1 follower
- 2 replies
- 60 views
Apologies for brevity, am short on time right now. With IC hosted community: 1) Are themes allowed to be used? 2) "Online user" limits seem vague - is this limited only to registered and logged in members, or does it include unregistered visitors and/or bots? 3) Is there a list of established communities to have a look at and get some inspiration for how to format certain areas of the site like a front page and content? The demo is open ended and examples are always good to look at. 4) Connected with (3), theres a "We want to feature your community" topic advertised in a banner across the forum, but I cant access it and this is the only forum I c…
Last reply by bradybarrows, -
- 2 followers
- 1 reply
- 104 views
Apparently (although Invision themselves have no record of this) emails went out over a year ago informing users that their older package would be 'grandfathered'. Today, with zero notice, our site is down. As someone who speaks at membership events and has recommended Invision many many times I am severely disappointed today. Apart from the obvious disloyalty, my questions remain unanswered. 1. Although you say you have no logs, and having searched through 2 years of emails, where is the official statement of this upcoming change? - surely you have that? 2. I would have expected to receive a notification of the post-grandfathered period/c…
Last reply by Lindy, -
- 0 replies
- 16 views
Hey guys I would like to know how to put a feed of the latest posts from my instagram in the community. Something like this image:
Last reply by Karina Harumi, -
- 1 follower
- 0 replies
- 23 views
Hello, it appears elasticsearch stops randomly in the last 2 days making activity search etc. unavailable. Attached is my elastic log but I can't find anything wrong there. And here is the /var/log/messages https://drive.google.com/file/d/16jvpgB8MO2gtJDQekcslfyNyujHFzVke/view?usp=sharing Can someone please help to troubleshoot this? Thank you ena.log
Last reply by virap, -
- 4 replies
- 105 views
Hi, I have this issue where I create a two-hour event and as soon as the event starts the event is gone. If I create a 6 hour event the event remains (at least for a while) visible. The reason why this is annoying is when people a re a little bit late for the event, then they can't find the event anymore. I have looked in the Blocks and the scss sources. It seems that the time is set there and html code <time></time> is created. So I guess there is another part of the code using this to show/hide this block. Can I change that code (where is it) and if I change it will it be overwritten at the next update? Thanks for your help! Eric (working for …
Last reply by Ronnie Couwenberg, -
- 1 follower
- 2 replies
- 106 views
Anybody have an explanation as to why this occurs and how to fix? You get when trying to install an application via ACP and I'm pretty sure it a privs issue. I'm getting it with member map but when searching I see it appearing in many different applications out of the marketplace. The exact error is 1C133/9 The application you uploaded cannot be installed because it is not a valid application, the archive is corrupt or the file and directory permissions in /applications do not allow it. System log shows Extraction from phar "/tmp/phpca3rIv.tar" failed: Cannot extract "Application.php" to "/usr/home/public_html/forum/applications/membermap/Application.php", setting file …
Last reply by Goza, -
- 1 reply
- 56 views
Hi, What is the ideal size of the image for Referral Banners? I'm using 305px by 57px. At the back end it looks good but on the customer side it looks bad. Any idea how to fix this? Thanks.
Last reply by Umaar, -
- 1 follower
- 1 reply
- 82 views
Hi, I enable 'Force Subscription purchase when registering?' but user can still register via Social Login. I want to force registration via subscription & social login only. And I have some required field for registration. How do I achieve this? See my attached files. Thanks.
Last reply by Umaar, -
- 1 reply
- 55 views
Hi, How do you assign field to a member group? At registration stage, user can select which member group to register. Different registration form for each member group. Let say I have 2 member groups, doctors & engineers. Doctors will register at registration form call Doctor and engineer will register at registration form call Engineer. Within Doctor form, their profile field will have a check box set for their expertise (Anesthesiologists, Cardiologists, Dermatologists, etc...). And profile field for Engineer registration form will have a check box set for their expertise (Electrical, Mechanical, Civil Structure, etc...) And how do we make a…
Last reply by Umaar, -
- 1 follower
- 1 reply
- 41 views
Hello. Site : https://www.sigmamaleforum.com I have started to get core web vitals failures listed in my WM tools console. As you can see from the graph below, the number of affected URLs is steadily increasing. The only mods I have made on the site : added an icon, changed the font and colour of the theme, and removed the superfluos "Forums" labels right at the top of the site. Oh and changed the site title. I don't see how that would break the site. I note others in the community have experienced the same problem and were given advice. Core web vitals will be a ranking factor in the near future and are set to increase in importance, so I…
Last reply by Steve Jabba, -
- 1 follower
- 0 replies
- 21 views
I am making a new home page for my site and I want to have a section with "latest featured blog posts". SOUNDS simple, but I'm finding that I am in need of basically a hybrid of two existing features and I'm not sure how I can fix it so that I have what I need. If I use the "Blog Entries" block, I can filter to just Featured blog posts - perfect! But... I don't seem to have access to the header image that each blog post gets: What I WANT is this: I LITERALLY want the above, which is the default blog display if you go to the /blogs page. That would be PERFECT for display on my home page. But I can't seem to get that image. If I use th…
Last reply by Douglas Glover, -
- 2 followers
- 9 replies
- 115 views
Hello! There is a way to convert database records into forum topics?
Last reply by niKee, -
- 1 follower
- 4 replies
- 65 views
In 4.5.x. Banned both a user name (non-registrable) and an email address. If I later import a CSV list containing either one of those, they still import. A ban should prevent us from importing a banned user, email or IP, the same way an import blocks the import of duplicate/existing entries. Thoughts? Thanks.
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Last reply by Nathan Explosion, -
- 1 follower
- 5 replies
- 82 views
Hi Guys, I lock down my adminPC to specific IP addresses. Is there a list of IPS support IP addresses, from which IPS would access my site, that I can add to the allowed list or do I need to disable this rule when I open a support ticket?
Last reply by xtech, -
- 2 followers
- 1 reply
- 48 views
How to have such pop up on scroll up only in mobile devices?
Last reply by Stuart Silvester, -
- 1 reply
- 74 views
Currently GET /core/hello only returns community name, community URL & IpsVersion. Is there any endpoint I can hit to get more in-depth forum statistics like total number of posts, threads, members etc. I know there is the GET /forums/posts, /forums/topics that both have a response of totalResults, but you have to manually send a request with a list of your forum IDs which wouldn't be much use if forums get deleted/added. Would this also be a performance hit? Who knows. If anyone has any solutions, it would be great to know! Thanks.
Last reply by Cupach, -
- 1 follower
- 2 replies
- 65 views
Say, I have invited a lot of members, where can I see the list of them to prevent double invitations? Thanks.
Last reply by Ramsesx, -
- 1 follower
- 1 reply
- 87 views
Many have posted on this in the past and a few managed to have it done reading some of the posts on here maybe it is time to look at this again, I currently have 5 Licenses that i keep current, a few of them have the full meal deal with all the apps that IPS sells however i have one license that i do not need lets say blogs why is it IPS cant (or wont) move my app to the license that i need it on? It is crazy to have to pay another 75.00 for an app i have on another licence that i dont need this particular app, i could see if my licenses were expired it would be different. I dont think it would be that hard to move an app from one license to another if they are all c…
Last reply by Noble~, -
- 1 follower
- 8 replies
- 127 views
I have searched the community and not found this specific query addressed previously. If I have somehow missed it or if this is better served in a different forum (maybe the feature suggestions sub(?)), my apologies. Anyhoo... When you, either "Promote" a thread to Twitter or merely drop a link of a thread into a Tweet, the default image provided by the software is thus: Within the ACP there are settings to set default hashtags as well as a Bitly link compression. Why is there not an option to include a default image(?). I am specifically referring to the clipart typewritten page image on the left hand side of the dividing line. This is not ve…
Last reply by opentype, -
- 1 reply
- 84 views
Hello, After migrating my forum to another server i get this error while accessing forum with URL: I have been following this guide: PHP version on my server is 7.4.16 Does anyone perhaps know what seems to be the problem?
Last reply by Ohanzee, -
- 1 follower
- 3 replies
- 81 views
Hi all, is it possible to edit the number of views of a blog post? I'm reposting blog posts from a previous platform and would like to set the number of views they already had. All the best for all.
Last reply by sofos, -
- 6 followers
- 9 replies
- 187 views
Hey guys I urgently need an app / plugin that looks similar to the one below. Let it be a directory of companies, where a company can advertise its business. Thanks
Last reply by Karina Harumi, -
- 4 replies
- 84 views
Hey Guys I am using the IPB default theme. And in the backend, I am able to change the font size for desktop by using the scale font sizes option. However this does not seem to change the body font size on mobile at all (only on desktop). Could somebody please tell me how I can change the body font size, so that it will appear bigger on mobile phones as well! Kind regards, Marcel
Last reply by PPlanet, -
- 1 follower
- 1 reply
- 43 views
How can i add customer automatically into a group when he spent amount over 30usd?
Last reply by opentype,
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