Help & Support
Run into an issue and need help from the Invision Community Team?
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19,070 topics in this forum
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Invision Community 4.6 brings a brand new achievements system which overhauls the ranks system along with adding the ability to earn points which translates into a higher rank via rules. As part of the clean-up, we removed the custom member title from the author section of the post as there's a limit to how much information we can show comfortably! Of course, some communities used custom member titles and wish to continue using them. Fortunately it's easy enough to get them back. Step 1: Log into the ACP and navigate to Members > Profiles > Profile Fields Step 2: You will see a group called "Retained", inside is a new custom field called "Member Titl…
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Last reply by Marc Stridgen, -
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- 5 followers
- 16 replies
- 377 views
Since im using the BETA, im not seeing all templates / css files in theme editor (for example) Has something changed or is my theme not compatible ? Im Using Dynamic Theme 1.1.9
Last reply by sobrenome, -
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- 1 follower
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- 13 views
Hi, since upgrading to the latest version I have a problem with the display of dates in my case only on pages. I noticed in some topic that someone wrote about this in a post, but I decided to report it. Some screenshots and links to this below. The access data is up to date. https://1shot2kill.pl/portal/technologies/1s2k-na-twitterze-r272/ No date https://1shot2kill.pl/reports/ https://1shot2kill.pl/reports/znajomość-smaxm-przy-podaniach-r351/
Last reply by Paweł., -
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- 2 followers
- 8 replies
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Hello, I think I may have identified a situation where referrers are not attributed during checkout. Prerequisites.. * Nexus set to "Force users to make a purchase when registering?". * Using Stripe gateway. * Have referrals configured Issue (I think?)... In Core, Referrals are logged and through an "onCreateAccount" MemberSync hook. It looks for the "referred_by" cookie in the request. However when using Stripe, our member accounts are created during the webhook request from Stripe - so the customers cookie is not present in the request, and the referral is not logged for the member. I have some logging running during the "onCreateAccou…
Last reply by Convergent Trading, -
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- 1 follower
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Hello, we're heavily using the upcoming events block and experiencing an issue. Depending on the user's timezone events are disappearing too early / too late. Most of our users are in Germany and events disappear 2 hours before the actual time (GMT+2) Is this a known issue? Anything we can change from our side? (self hosted community on PHP 7.4) Best Dennis
Last reply by dhpunkt, -
I have the Member statistics on the main menu of the forum however it does not update. It says the last time a member joined was april. however it was actually yesterday. how do I fix this to update like once an hour or something?
Last reply by kevin culver, -
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- 2 followers
- 4 replies
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[Bug on IPS site] After the update yesterday when I land on the forum index I constantly see this but as soon as I click to all activity or into a topic my name appears and I am logged in. This behavior is consistent on two different computers.
Last reply by Ocean West, -
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Hello all, Something curious which is not immediately evident to me why this is the case. We have a few subscription packages to choose from, in the subscription settings we allow users to Upgrade or Downgrade their subscription package. As per the below screenshot. I thought everything was working fine, having not checked it (My bad)I had someone comment that when they visit the subscription page, there is no choice to upgrade nor downgrade. The below is an example of a our subscription page, on this page (Logged in as another user), I would expect to see the Upgrade/Downgrade buttons. What have I missed ? Thanks, P
Last reply by panzerscope, -
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- 4 followers
- 17 replies
- 239 views
Dear, Does anyone had this to after the latest upgrade? The breaks are gone in all my tutorial pages: It was like this: See the enters / breaks as yellow dots: Thanks
Last reply by Duken, -
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- 1 follower
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So after spending hours fixing a PHP issue I broke it again. So i noticed in the admin console there was an optional update to apply. I went through the usual process and it failed halfway through. Now i am at the point where it says a particular file is broken and to either download the file from the my client area or the whole install from the same place and upload to the server. Well i did that but its still not working. I tried going to the admin upgrade as the site suggested and its still showing I have an issue with one of the files. Any ideas how i can get round this?
Last reply by Jim M, -
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- 2 followers
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We have the following issue we would like to address. Some of the support desk emails that come to Invision Community Support Requests come from our internal email address but they contain a "reply to" address of the user. For example, these types of requests come from support@company.com but the reply to email address is user1@gmail.com. The support system picks up the user as support@company.com. Thus replying to the request does not end up in the user's email box. Is it possible to pick up the reply-to email address and add it to the CC field or make it the primary address that our reps can reply to?
Last reply by Roman Vaisman, -
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We have been self hosted for a very long time. Our site was built around html for the longest time. My content guy has moved around 99% of the content to use pages in the forum. That being said there are still images used in pages that are outside the main forum folder. Would those get moved to the cloud and into the database or forum file structure during a move to the cloud? We are currently hosted with GoDaddy and have been running into resource limits that make our site give errors. I do not have the time to keep up with the site as much as I used to so looking for easier solution for the site. Just thought of a couple other questions. In the get support section o…
Last reply by Jim M, -
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- 3 followers
- 17 replies
- 144 views
Hello. Please tell me how to implement filtering by taxonomitries in IPS4, so that, for example, several fitrations are attributed to one record, there is a car according to a clear number, and that there would be filtration by brand, brand, engine volume, type of electronic block, brand of electronic block. The essence of this is that I want to make a help for the ECU that stand on cars, and one ECU stands on different cars with different configurations, so I want to do so that after passing the filter I choose which car the filter is interested in, I filtered everything and left only the record that passes all the selected filters and corresponds to the selected one. …
Last reply by Jim M, -
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- 2 followers
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Is there a way to view inside the Blog Entry Feed only those blogs related to the blog I'm in? When we set up a Blog Entry Feed for a specific blogs in the editing part in order to see them alongside a new entry, these then also appear in all the other blogs's entries (where we would like to insert different blogs) Thanks in advance for your support
Last reply by Mark H, -
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- 1 follower
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For the past couple of days I've seen this error repeat over and over in my php error logs. Does anyone know what could be causing it? [08-Aug-2022 00:10:59 UTC] PHP Deprecated: Optional parameter $votes declared before required parameter $pagination is implicitly treated as a required parameter in /home/mysite/public_html/uploads/template_cache/template_161_7a734b11232065691bc1176040cb26ad_topics.php on line 3174 [08-Aug-2022 00:10:59 UTC] PHP Deprecated: Optional parameter $nextUnread declared before required parameter $pagination is implicitly treated as a required parameter in /home/mysite/public_html/uploads/template_cache/template_161_7a734b11232065691bc1176040…
Last reply by Ryan Ashbrook, -
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- 2 followers
- 8 replies
- 66 views
Hi! Has anybody experienced this? (please see screenshot) Anything I could do? Thanks for your help!
Last reply by Adlago, -
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- 2 followers
- 9 replies
- 70 views
I have several RSS feeds that import daily, they all seem to be working fine. I added a new one, this one is not importing. https://www.history.com/.rss/full/this-day-in-history Ang thoughts on how I might have set this one up incorrectly? Thanks
Last reply by Marc Stridgen, -
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- 2 followers
- 11 replies
- 117 views
Hello, The following langs are missing (Pages app)
Last reply by Daniel F, -
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- 2 followers
- 3 replies
- 38 views
Hello, We've switched from the trial version of Invision Community, but we still have the "Buy Now" button in the user menu and the chat in the lower right corner.
Last reply by Marc Stridgen, -
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- 1 follower
- 7 replies
- 74 views
Is there a way to change the Checked Default Search Option on the Front Page? Currently it is set to "Pages" which doesn't return any search results. On other pages the default is Topics or This Forum. On the Front Page I would like it to either Default to "Everywhere" or "Topics". Is there anyway to change this?
Last reply by Demonland31, -
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I don't know what happened but my support option isn't working. My themes do not seem to be working correctly. I promise I did not try to delete any more of them.
Last reply by Marc Stridgen, -
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- 2 followers
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Hi I clicked on the proposed update as always. I think it was from 4.7.0 to 4.7.1? Anyway, in the admin page it told me it needs to fix something in db and I proceeded with that. As a result the site is broken. The admin page says: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Incorrect key file for table 'ibf_core_sys_lang'; try to repair it You can try again by clicking the button below, or try again later. the main page of the forum says: SELECT * FROM `ibf_forums_topics` AS `forums_topics` WHERE `tid`='485524' IPS\Db\Exception: Incor…
Last reply by Marc Stridgen, -
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Hey, By mistake I sent an empty content update of the language pack which is only a text and some changes,but, I forgot to add the file. It's pending few days already.
Last reply by IceCore,
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