Help & Support
Run into an issue and need help from the Invision Community Team?
Welcome to Help & Support. 🤓
This forum is a great place to get quick support for your Invision Community and is staffed by our team. Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc. If you would like to obtain direct and private support from Invision Community, please visit the client area and create a new support ticket.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier, Facebook and Twitter.
15,594 topics in this forum
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Upgrade from IP. 3.4.x to IPS4.0 I am bringing this back again seeing there are still many that want to know how to upgrade. This is an updated version from my original post where the upgrade is explained from start to finish. So you think you are ready to take the plunge and try a test install / upgrade from your current IP Board to the current IPS4.0 beta and later to the final release. Well we will see. {Comment} The following steps are with the assumption you have already created a test install of your current board and made all the preparations leaving your current live board intact. If Not then see the following article. Creating a Duplicate Local Test board from y…
Last reply by wimg, -
- 2 followers
- 8 replies
- 60 views
We have someone who wants to have a live video stream/chat with our community and we're trying to find how to best get this done. The plan is to open a thread in advance where members can ask questions, and at a pre-schedueled time, said someone will "reply" in the thread with a live video stream/chat/conference where they will address and answer the questions that were asked. At the same time, members can of course keep posting in the thread and said someone will read them and reply via the video. Having members be able to join the video is an added benefit but not necessary. The particular platform used for this isn't as important, it can be Zoom, Facebook Live, …
Last reply by Pavel Chernitsky, -
- 1 follower
- 4 replies
- 25 views
Is there any way articles, translated, can switch with the selected language? If we have the English version of an event in News & Events... and they switch to Spanish... how do you change the record output? JM
Last reply by socceronly, -
- 4 replies
- 52 views
I would like to use a French translation, but the current one is only compatible with 4.4. What happens? Does it break things? Not work at all? Or just missing some parts? Can't seem to post in the Marketplace Support area Thanks. JM
Last reply by jesuralem, -
- 4 replies
- 64 views
I can’t seem to find any option to change the time locale in invision suite . Is this a server side setting? I’m wondering where this is controlled? It is important when working with people across the pond , things affected are , activity stream , posting time etc . Any help is appreciated
Last reply by Mark Round, -
- 1 follower
- 2 replies
- 23 views
Hi, I'm playing around with REST API (selfhosted). When accessing /api it works. /api but when I try to use e.g. /api/core/hello (or any other) I get 404. Do you know what can be wrong?
Last reply by Matt, -
- 1 follower
- 0 replies
- 31 views
So, the "communities" app has been out as a beta since september - that's more that 5 months now. But since it's launch there were no updates on it regarding when to expect it to be "stable", we've had a completely "game breaking" bug with it (screen turns white once you log in) and there has been no fix, ETA on a fix, or any communication on the matter since our ticket was closed with a resounding "It's a beta". Having an app that can push notifications to members' mobile devices was one of the major reasons that made us choose to move our community to IPS instead of other platforms. And for quite a while it feels like we're being toyed with. Can we get some an…
Last reply by Pavel Chernitsky, -
- 11 replies
- 94 views
Hello, nobody knows how i can delete category from blog? or if be possible only allow which category i want to be used inside a blog?
Last reply by Daniel F, -
- 5 replies
- 70 views
I keep getting this error while my server is perfectly set up, this happens on attachments it says max file size is 48MB and I'm uploading a 15mbs file and getting this. What could be the solution to this? It doesn't make any sense
Last reply by Paul E., -
- 2 replies
- 87 views
I'm planning an upgrade from 4.4.x to 4.5.x next week. Any chance there will be an update before then? Thanks!
Last reply by Fast Lane!, -
- 1 follower
- 3 replies
- 43 views
So as part of my site integration that I've done, I've added a custom HTML form on my site which will submit login details to the login form on my IPS forum. This works fine, and the user is logged in great. Except when they get logged in, they get redirected back to the forum index, rather than the page they were previously on, on my main site. I've tried adding a base64 encoded 'ref' query string to the URL to provide a redirect URL (i.e. the URL they are on), but this isn't working. It's not so much that it's not working, but just rather by design from what I can gather. I understand why this security measure is in place, to prevent CSRF attacks etc and to prevent…
Last reply by Chris89, -
- 2 replies
- 42 views
Is it possible or is there another way to use tags on .Pages pages? For example, rather than saying Welcome back! on my home page, I'd like it to say Welcome back Fictional, I tried using {member_name} and that didn't work! There's also a few other things I'd like to Display (such as unread message count, last visit, and show latest threads by name, category posted, date posted and author, not sure if that's already a feature) my page is written in HTML Via Pages. Thank you for taking the time to read!
Last reply by Fictional, -
- 1 follower
- 1 reply
- 32 views
Looked everywhere but cannot find it?
Last reply by Stuart Silvester, -
- 2 followers
- 3 replies
- 294 views
A few questions: 1. What part of the root_library.js used on mobile? 2. Is it possible for a mobile to use a small root_library.js with what is needed. Why I ask - I do the test. From the source code of my site I created an html file. I removed the root_library.js in this html file. The PSI test mobile loading speed has increased by over 15 points and at least for my test I am reaching levels of 94-96 commensurate with desktop levels normally tests. When loading this html file with my phone - everything looks good. thanks
Last reply by Ibai, -
- 1 follower
- 2 replies
- 59 views
Last reply by Linux-Is-Best, -
- 4 followers
- 9 replies
- 854 views
View fragments Invalid object type for itemReviewed "Search Console now maintains a new advanced report for review fragments. This report shows any issues with tagging the review fragments found by Google on your site."
Last reply by bfarber, -
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- 3 replies
- 55 views
Hello, Is it possible somehow to get a Custom smiley into the title? Regular smileys seems to work with copy paste, but the custom ones doesnt.
Last reply by bfarber, -
- 5 replies
- 73 views
I have 17 pages worth of spam accounts to delete and as far as I can tell I have to individually hit the X button one at a time to delete them I know there is a "prune" command available if you do a filter/search on members, but there is no "banned" or "flagged as spammer" option on this filter. The closest thing I guess would be "content count is exactly 0" however we have plenty of proper accounts that haven't posted yet that don't need to be wiped out. Am I missing something obvious or has Invision never implemented a way to do this?
Last reply by AndreasW, -
- 2 replies
- 33 views
Hi everyone, I recently announced the rollout of a "dark mode" theme to our forums. After doing so, I learned that members cannot see the "Theme" button at the bottom of each forum page. So, they cannot select their themes. Any ideas on how to fix this? I apologize for cluttering these boards with a seemingly simple request, but I've spent the last 30 minutes digging around google + the AdminCP and couldn't find an answer.
Last reply by Robert English, -
- 1 follower
- 5 replies
- 71 views
My main member group functions perfectly. When a search query is typed into the search bar, all results are showing. That member group was copied to form the base for another member group that only has a different title and a group icon. No other changes were made to the copied group. But when you are a member of that group and search for the same query, only a couple of results are showing. I'm attaching screen shots of search results for the same words in three different groups. The original fully-functioning group shows 41 results on two pages. The problem group shows a total of six results. As a third test, I just copied the original group again and only changed …
Last reply by usmf, -
- 1 follower
- 9 replies
- 178 views
We're noticing on our Stripe test platform that the Card Holder Name is not being transmitted by IPS. Why is that the case? This seems like basic information needed by the processor. Is this the expected behavior? Sometimes we get the Customer Name as shown below, but we never get the Card Holder name
Last reply by realspezz, -
- 2 followers
- 4 replies
- 81 views
Hi all, I'm struggling to find a way to prevent/remove the <p> tags from text produced by the RSS Import block The following code in the 'content' section of the block... {{if !empty( $items ) }} <ul> {{foreach $items as $item}} <li> <div class="link"><a href="{$item['link']}" target="_blank"><h3>{$item['title']}</h3></a></div> <div>{$item['content']}</div> </li> {{endforeach}} </ul> {{endif}} ....produces text with a paragraph <p> around the content, e.g. Uber drivers are workers not self-employed, Supreme Court rules <p>The decision co…
Last reply by Stuart Silvester, -
- 1 follower
- 3 replies
- 102 views
Can someone at IPB correct my account? Thanks!
Last reply by Matt, -
- 2 replies
- 77 views
Recently I noticed the following warning shown in ACP->Support->Something isn't working properly: Although times look ok in my Community v4.5.4.2, I started to investigate and found out that in fact there's a configuration directive we can use in php.ini to set our default timezone: But init.php replaces it in Community startup process, setting it to UTC-0: Is this correct? This way I can only get rid of this warning if I set my server to UTC, right? Is it recommended? Thanks, Fernando
Last reply by Fernando Mercês,
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