Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,440 topics in this forum
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Hello, We have been trying to enable “Zapier” in integrations, however we get an error code (see image1). We tried the suggested solution (image2), however we can’t get it to work. Is there maybe something we can do to fix this? Thanks in advance!
Last reply by Thomas Hop, -
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- 3 followers
- 31 replies
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Yesterday i set that IP addresses of members shall be deleted after 30 days. But even today, when in downloas PII data, older IPs are still there. How to fix this?
Last reply by MaNiAc LRSC, -
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Hi IPS Support, One of my users reported that a JPG photo uploaded to the Forums becomes very saturated. He sent a ZIP of the photos and I tested it myself by uploading the same JPG photo to a test forum tpoic. I can confirm that the JPG does get saturated when uploaded. When I uploaded other random photos, they were not saturated. Link to topic can be privately provided due to personal content. Please advise
Last reply by Randy Calvert, -
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I just noticed a notice on my Board for a Patch. It says to go to System-Support and apply the Patch from top left box. Ive gone to AdminCP -System-Support and can’t for the life of me find said Patch box. Assistance please.
Last reply by Marc Stridgen, -
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On my Invision Community, I use the Events feature extensively. There is an annoying 'bug' on the "Overview" page of the events section. On this page the events are shown in order that they occur that month. When you have an event which repeats multiple times that month, the next occurrence of the event is shown in the correct position relative to the current date. However the date label shows only the first time the event occurs that month. See my screenshot below for an example. The event which I have highlighted with an arrow repeats on 07 Mar, 14 Mar, 21 Mar, 28 Mar that month. The position of the event is correct, because today is 18 Mar and the next …
Last reply by Marc Stridgen, -
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I have enabled for myself to receive an email when I receive a PM on my forum but I don't seem to be getting any. I have checked my junk but nothing there. I asked one of my admins if she gets them and she said yes.
Last reply by Jim M, -
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Hello everyone, Since around mid-January we've been experiencing a problem with the number of views displayed on certain topics. Some topics randomly go from 50 views to over 1k views in a matter of hours. Some are even at over 4k. However, when I look at visits to the community via Google Analytics, I don't see anything unusual. I've reset the caches, disabled all plugins and installed applications, but it still doesn't help. Thanks for your help.
Last reply by Olmyster, -
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Hi, When the privacy setting for a club is set to 'Open', the member is taken to the Club Rules page and are invited to 'Accept' the rules at the foot of the page. However, 'Join club' is displayed again on the Rules page in the Club menu bar. This is causing confusion, as some members will instead click 'Join Club' (which is displayed immediately in their viewport) and they are looped back to the same Rules page. 'Join Club' should not display on the Rules page. I have not tested this for other privacy settings.
Last reply by Marc Stridgen, -
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Help!! I can't update to the latest version. There are no applications available to upgrade 1 2
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I have not had this issue before. I can't update to the latest version. There are no applications available to upgrade Auto update not working
Last reply by Jim M, -
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One of the challenges when managing an online forum is to make sure people get properly notified when their question receives an answer. Too often, notification emails are considered as spam and blocked before the recipient has a chance to see them. It's frustrating to keep hearing that some members had no idea someone had answered a question they'd posted on my site, which unfortunately happens on a regular basis. I believe this can be improved upon. I've experienced two types of issues with invision notification emails. The notifications emails are sent by my community in the cloud, but they go in the recipient's spam box. The notificati…
Last reply by David N., -
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I'm not sure how it happened, but the same user was able to react twice to one of my posts here on this forum: You can see there are 2 Thanks reactions from the same user. I also received 2 separate inline notifications for it.
Last reply by Marc Stridgen, -
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Good Afternoon, I am trying to install a fresh copy of 4.7.XX into the same directory where I had my old install and receiving the following error: An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support.
Last reply by Marc Stridgen, -
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It started when trying to access the members tab about 30 minutes ago, some tabs still work but others give this tried to upload a a 26kb screen shot but it keeps failing forum is down as well now
Last reply by Marc Stridgen, -
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- 2 followers
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Hi Most counters are working for example number of topic reads is not increasing after a new read Total number of members not updated after new registration
Last reply by Marc Stridgen, -
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- 1 follower
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If I select a single forum from the filter in fluid mode, it will show topics from ALL forums (including protected staff areas). This is a big problem as it means that our members can see our staff topics.
Last reply by Marc Stridgen, -
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- 2 followers
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Today I've tried to upgrade to latest, finally I was able to do but attachments are not longer shown. I've been investigating and the uplodaded attachments has an identifier, for example on the post the thumbnail is /monthly_2023_08/6.jpg.7fed07b5b1adbab6cb0b2641508a9db0.jpg and the larger version is /monthly_2023_08/6.jpg.7fed07b5b1adbab6cb0b2641508a9db0.jpg but the stored file is 6.jpg.0f2bf8f7491b270375555c70465e4f16.jpg for the thumbnail and the large version is large.6.jpg.a3c80479dee9db9b33784e2773f09993.jpg Now I cant show attachments. I've restored the previous site and the problem remains. I'm desperate, please help Best rega…
Last reply by Marc Stridgen, -
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Hi - I'm updating from v4.7.15 to v4.7.16 and getting asked to do massive amount of database updates. Is this normal? I chose to do it automatically but after several seconds it just returned to previous page without doing anything. I'm reluctant to run the queries manually because there are so many of them I'm bound to make an error. What can I do? Thanks.
Last reply by Marc Stridgen, -
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- 1 follower
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So I upgraded my site to the latest IPS and now I get a 404 Error on every page. I go to my main site page and the site shows up but the moment I click on anything at all I get the same 404 error page no matter what I click
Last reply by Mitsuru Miyata, -
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Hi After upgrade to 4.7.16 my users reports many of problems and they report that forum view called "fluid" that list topics by forum category is not working. When u check on right side any of category / forum there is no changes on left site. (not filtering) I also checked clean theme and still no luck. Is it my problem or u can help my with that ?
Last reply by wegorz23, -
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When I enable the combined fluid view, it shows topics from throughout the community. I'll leave it enabled on one of my forums for reference. Example: https://www.fanclubs.org/forum/707-bulletin-board/ Please let me know if there's anything you need from me, and thanks again!
Last reply by wegorz23, -
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- 110 views
stopped working. what is the reason? Do I need to add an API key? previously, it was not necessary
Last reply by teraßyte, -
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If you go to this link, clicking page 1 in the pagination does not do anything at all. you can go to other pages, but it requires a full redirect, not a smooth content replace with javascript. Scroll down a bit before clicking, and notice how you'll end up on top of the page afterwards. https://invisioncommunity.com/forums/forum/497-technical-problems/page/3/ This will only happen if the forum you view have a sub-forum. Works perfectly fine here
Last reply by Jim M, -
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- 1 follower
- 3 replies
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Hi, after updating to 4.7.16, my Topic Feed stopped displaying. It's only visible when I disable the option: 'Honor permissions?.' If the 'Honor permissions' function is enabled, the Topic Feed does not display, but when I disable this option, it does display. Previously, it displayed without any issue, but after updating to 4.7.16, this error occurred.
Last reply by Grafidea, -
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- 3 followers
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This is something very annoying. If I upload a new version, screenshots do not respect the order I set in the form. All customization is disabled; no 3rd-party app/plugin is running, as you can see in the video.
Last reply by DawPi, -
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Pagination does not take us to the top The problem occurs in both the forum and the admin panel 2024-03-15 08-59-40.mp4 Does anyone else have this problem after updating to 4.7.16?
Last reply by Marc Stridgen, -