Help & Support
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier, Facebook and Twitter.
17,287 topics in this forum
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Invision Community 4.6 brings a brand new achievements system which overhauls the ranks system along with adding the ability to earn points which translates into a higher rank via rules. As part of the clean-up, we removed the custom member title from the author section of the post as there's a limit to how much information we can show comfortably! Of course, some communities used custom member titles and wish to continue using them. Fortunately it's easy enough to get them back. Step 1: Log into the ACP and navigate to Members > Profiles > Profile Fields Step 2: You will see a group called "Retained", inside is a new custom field called "Member Titl…
Last reply by Pleeb, -
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Hello, around 3 hours ago I upgraded my hosting plan because I have a developer I hired who made me a custom application waiting to implement the changes to my forum. In order to use custom made applications I needed to pay the higher hosting plan, which I did, but I really need the changes to be made, and it's still not letting him add the custom application. Could anyone please help?
Last reply by Teamchatgg, -
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Hello, Currently it is possible to show the overall Sales per product. Is it possible, either by are already excisting plugin or something from the market place to show statistics of: PayPal: Product 1 (20 Sales), Product 2 (5 Sales), Product 3 (50 Sales) CreditCard: Product 1 (2 Sales), Product 2 (10 Sales), Product 3 (0 Sales) Banktransfer: etc.
Last reply by Jim M, -
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I've just received an email saying that a user is unable to login with his email, because his username is filled in and he can't override it. Has has an invoice to pay. I'm on 4.6.9 The only method enabled for login is display name or email address. When I clicked on his View Order, which was in the email he sent to me, also got this. As admin, would I not actually be able to see his order. I'm concerned that the same may apply to him.
Last reply by Jim M, -
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I have hosted site, and I would like a full copy of my data, what is the process? Thank you.
Last reply by Muddy Boots, -
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Hello Invision, Thank you for the reminder email you sent (with subject: A reminder on support changes") Can you please clarify how we can contact your support team/community moving forward? We used to be able to send a support ticket by clicking the Support button. Here's a screenshot. I tested it today and nothing happens when I click on the button. I'm seeing a dark blue button at the right bottom of the page that says "Visit Our Community" - is this where we can ask for support now? Sincerely, Deb & Shell of Tizzit.co
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Last reply by Marc Stridgen, -
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I have a forum set to only allow viewing or posting by users with 100+ posts. Both settings are enabled on this forum, but a user with five posts just posted a topic in that forum. Any ideas?
Last reply by Marc Stridgen, -
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Why is support changed in this way? Should i ask for technical support in the board now while the prices were rising this year? I do have a technical problem and it would be expected to get this fixed not using the board but directly from the ips admins
Last reply by Marc Stridgen, -
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Is it possible for the management team to swap apps in a licence? For example if someone has a licence for just the Pages app, but wants the forum app instead (same value) is it feasible to swap those apps over?
Last reply by Davyc, -
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Is there a way to configure the whole community with a login or register wall? So nobody can see anything before they register or login? Like Squarespace Circle, you have to register to have access, and you cant see whats inside? Help would be appreciated! Thank you!
Last reply by Manuel Molina, -
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Hi there, What is the difference between suspending and cancelling a subscription. One of my customers just asked me, and I can not find it in the documentation anywhere. I would expect their account to revert back to its pre-subscription state. Thanks, Adam.
Last reply by Marc Stridgen, -
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If I want to change this page url to ballinhoop.com/status/ how can I do that please show me the steps, thank you!
Last reply by Marc Stridgen, -
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I'm wondering if there is a way to have a member group set up so that only members who've signed in using SSO (from Wild Apricot) can access that group? We have a public and private set of Forums and we only want valid members in Wild Apricot to have access to those the private forum areas. Currently we just use a member group for that, but adding and removing members has become a bit of an issue. It would kinda be nice to automate the process... Members who sign in via the regular IPB authentication should only be able to access the public forums. Thanks, Eric
Last reply by Marc Stridgen, -
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Locked tasks: queue One of the background routine maintenance tasks has failed several times, which may indicate a configuration problem. #0 /applications/core/tasks/queue.php(43): IPS\_Task::runQueue() #1 /system/Task/Task.php(367): IPS\core\tasks\_queue->IPS\core\tasks\{closure}() #2 /applications/core/tasks/queue.php(55): IPS\_Task->runUntilTimeout(Object(Closure)) #3 /system/Task/Task.php(266): IPS\core\tasks\_queue->execute() #4 /system/Task/Task.php(229): IPS\_Task->run() #5 /applications/core/interface/task/web.php(42): IPS\_Task->runAndLog() #6 {main} #0 /applications/core/extensions/core/Queue/DeleteOrMoveContent.php(82): IPS\Patterns\_ActiveRe…
Last reply by Marc Stridgen, -
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Hi. I love IPS. We use it for a lot of our communities. However we're getting to a point where having multiple communities running simultaneous copies of IPS is getting overwhelming. I'd really prefer if there was a way to have a single universal version of IPS, and then each domain has its own subcommunity in a single universal IPS install. I'm not sure if this is possible. Pretty sure it isn't, but if possible... it would be a great feature to have. I don't care if I'd have to pay for each IPS per-domain instance... but merely having a consistent user base across each domain would be fantastic. https://operationharshdoorstop.com/ https://drakeli…
Last reply by Jim M, -
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Hello, i'm using Classifieds plugin (latest version). When a user post an advert, there are 5 fields for location. I just want to remove Address (private life) and State (useless in France) fields. Is there any way to do this without using "display:none" css ? Thank you.
Last reply by Kalifornia1996, -
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I saw: $topic->isQuestion() $topic->mapped('title') But may I see all contents in $topic and other variables and objects used (and not used) in the templates? I looked in the API but didn't find anything helpful.
Last reply by Daniel F, -
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Is it possible to set our entire forum to show all category boards in the toggled mode? Currently, they look like this: Each user can click the toggle close arrow on the right and make the category appear this way: I'd like the forum front page to keep all categories permanently toggled, showing a description for each category. To access the sub-boards, I'd like members to have to click into the category to see only the sub-boards in there. Is that possible? Thanks!
Last reply by Ehren, -
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Is there any possibility to export translations for rules and badges? It seems, that exporting function only exports translations for Ranks. No translations for badges and the comments for the reason are exported. Is it possible to import translations into another community? I have tried to import Ranks and import function has replaced the ranks in English as well. What I need: translate rules, ranks and badges export all translations import all translation in other community (without replacing English)
Last reply by Daniel F, -
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This issue has been persistent for over a year now, maybe two years. I've lost track in the pandemic, lol. I cannot figure out what plugin or app is causing this. Has anyone else come across this and do you know what it is?
Last reply by Jim M, -
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- 3 followers
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Hi, The message below was received by a member, can you please let me know how best to help them? Thank you -------------------------- Lately on occasion when I click on 'submit' the submit button will gray out and change to 'saving'. Then after several minutes it will return to showing 'submit' with its normal appearance (no longer grayed out), but the post will not have been submitted. Clicking again on the submit button has no further affect. The last time this happened I clicked on the 'log out' under my user name and after a brief delay a screen came up with a "Error code: 2S119/1" in the lower right corner. Not sure…
Last reply by Marc Stridgen, -
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- 2 followers
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I followed the info in the guide to get my keys and link the site to Twitter. I went to my profile to link my account to my twitter account, but get this error: Error log says: 4C375/1EXPECTED_KEY_NOT_PRESENT System log is similar: DATE/TIMETYPEMESSAGE 01/17/2022 09:07 AMt witter_promoteRuntimeException (0) EXPECTED_KEY_NOT_PRESENT Twitter is enable as a log in option. How can I link my account to Twitter so I can promote posts? Thank you
Last reply by Marc Stridgen, -
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- 2 followers
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Anyone run into this issue? I can't open a support ticket because the page doesn't load. I get an error message. See the attached. Anyone know how to fix this?
Last reply by Marc Stridgen, -
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