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Showing content with the highest reputation since 09/23/2019 in all areas

  1. 13 points
    Security should never be an afterthought. Don't wait until an attack has compromised your site before you take action. All too often, site owners consider increasing their security only when it's too late, and their community has already been compromised. Taking some time now to check and improve the security of your community and server will pay dividends. In this blog, we run down 8 ways that you can protect your community with Invision Community. We go through the security features you may not know about to best practices all communities should be following. 1. Set up Two Factor Authentication Invision Community supports Two Factor Authentication (2FA for short), and we highly recommend making use of this feature for your users, but especially for your administrative staff. 2FA is a system that requires both a user's password and a special code (displayed by a phone app) that changes every few seconds. The idea is simple: if a user's password is somehow compromised, a hacker still wouldn't be able to log in to the account without the current code number. You may already be familiar with 2FA from other services you use. Apple's iCloud, Facebook and Google all offer it, as do thousands of banks and other security-conscious businesses. Invision Community supports 2FA via the Google Authenticator app (available for iOS and Android) or the Authy service, which can send codes to users via text message or phone call. You can also fall back to security questions instead of codes. You can configure which members groups can use 2FA, as well as requiring certain groups to use it. Recommendation: Require any staff with access to the Admin Control Panel or moderation functions to use 2FA. This will ensure that no damage will occur should their account passwords be discovered. Allow members to use 2FA at their discretion. 2. Configure password requirements The password strength feature displays a strength meter to users as they type a new password. The meter shows them approximately how secure it is, as well as some tips for choosing a good password. While you can leave this feature as a simple recommendation for users, it's also possible to require them to choose a password that reaches a certain strength on the meter. Recommendation: Require users to choose at least a 'Strong' password. 3. Be selective when adding administrators Administrator permissions can be extremely damaging in the wrong hands, and granting administrator powers should only be done with great consideration. Giving access to the AdminCP is like handing someone the keys to your house. Before doing so, be sure you trust the person and that their role requires access to the AdminCP (for example, would moderator permissions be sufficient for the new staff member?). Recommendation: Don't forget to remove administrator access promptly when necessary too, such as the member of staff leaving your organization. Always be aware of exactly who has administrator access at any given time, and review regularly. You can list all accounts that have Administrative access by clicking the Administrators button under staff on the Members tab. 4. Utilize Admin Restrictions In many organizations, staff roles within the community reflect real-world roles - designers need access to templates, accounting needs access to billing, and so forth. Invision Community allows you to limit administrator access to particular areas of the AdminCP with the Admin Restrictions feature, and even limit what can is done within those areas. This is a great approach for limiting risk to your data; by giving staff members access to only the areas they need to perform their duties, you reduce the potential impact should their account become compromised in future. Recommendation: Review the restrictions your admins currently have. 5. Choose good passwords This seems like an obvious suggestion, but surveys regularly show that people choose passwords that are too easy to guess or brute force. Your password is naturally the most basic protection of your AdminCP there is, so making sure you're using a good password is essential. We recommend using a password manager application, such as 1password or LastPass. These applications generate strong, random passwords for each site you use, and store them so that you don't have to remember them. Even if you don't use a password manager, make sure the passwords you use for your community are unique and never used for other sites too. Recommendation: Reset your password regularly and ensure you do not use the same password elsewhere. 6. Stay up to date It's a fact of software development that from time to time, new security issues are reported and promptly fixed. But if you're running several versions behind, once security issues are made public through responsible disclosure, malicious users can exploit those weaknesses in your community. When we release new updates - especially if they're marked as a security release in our release notes - be sure to update promptly. Invision Community allows you to update to the latest version via the AdminCP. You no longer need to download a thing! Recommendation: Update to the latest version whenever possible. Remember, with Invision Community's theme and hook systems, upgrades to minor point releases should be very straight forward. 7. Restrict your AdminCP to an IP range where possible If your organization has a static IP or requires staff members to use a VPN, you can add an additional layer of security to your community by prohibiting access to the AdminCP unless the user's IP matches your whitelist. This is a server-level feature, so consult your IT team or host to find out how to set it up in your particular environment. Recommendation: Consider IP restriction as an additional security layer when you are not able or willing to use 2FA. 8. Properly secure your PHP installation Many of PHP's built-in functions can leave a server vulnerable to high-impact exploits, and yet many of these functions aren't needed by the vast majority of PHP applications you might run. We, therefore, recommend that you explicitly disable these functions using PHP's disable_functions configuration setting. Here's our recommended configuration, although you or your host may need to tweak the list depending on your exact needs: disable_functions = escapeshellarg,escapeshellcmd,exec,ini_alter,parse_ini_file,passthru,pcntl_exec,popen,proc_close,proc_get_status,proc_nice,proc_open,proc_terminate,show_source,shell_exec,symlink,system Another critical PHP configuration setting you need to check is that open_basedir is enabled. Especially if you're hosted on a server that also hosts other websites (known as shared hosting), if another account on the server is comprised and open_basedir is disabled, the attacker can potentially gain access to your files too. Naturally, Cloud customers needn't worry about this, we've already ensured our cloud infrastructure is impervious to this kind of attack. Recommendation: Review your PHP version and settings, or choose one of our cloud plans where we take care of this for you. So there we go - a brief overview of 8 common-sense ways you can better protect your community and its users. As software developers, we're constantly working to improve the behind-the-scenes security of our software. As an administrator, there's also a number of steps you should take to keep your community safe on the web. If you have any tips related to security, be sure to share them in the comments!
  2. 11 points
    Whether you call them Champions 🤩, Advocates 🌟, or Superusers 🏆, every community contains an elite group of members that carries 🏋 the community. They don't just drink the kool-aid 💧. They mix, chug, and swim 🏊‍♀️in the community kool-aid. Learn 🔢 four community management concepts about Superusers in less than 🕓 four minutes. 1. 90-9-1 Rule (aka "1% rule"): The 90-9-1 principle refers to the lopsided inequality of user engagement that 90% of users are lurkers 🙈, 9% of members contribute from time to time 🙉, and 1% of users 😸 account for almost all contributions. Superusers are the 1%. 2. Intrinsic Motivator: Motivation that comes from internal motivation💖, rather than any external rewards. This could be a sense of satisfaction 😃, pride 😤, ownership, loyalty, friendship 🤗, or other emotional and internal motivator. Long-term superusers 🏃 are wired to intrinsic motivation. Tapping into intrinsic motivation is key to providing new motivation for superusers. 3. Spiral of Silence: Be careful ⚠️, however, that your superusers don't overwhelm 🛑 the conversation which can lead to the Spiral of Silence: a theory that as the vocal minority becomes louder 📢, other members adopt the same views or fail to share opposing views. You'll need to privately manage this vocal minority, especially if they're negative 💢. 4. Work Out Loud 💬: An engagement practice for superusers to visibly share 🗣 their work online in your community. It offers opportunities for superusers and members to openly share 👯 their knowledge, generosity, purposeful discovery, and growth ✨. Usually entire point ✴️ of communities of practice.
  3. 5 points
    So what you're saying is that the ticket system in Commerce isn't suitable for you? Why not improve on that, and fix whatever needs fixing, instead of switching to a different platform? I'm fairly certain your needs aren't unique, and changes in that product will benefit others.
  4. 5 points
    Pete T

    Classic Blue

    Version 1.0.0

    20 downloads

    This is new version of Classic Blue using simple style make your site look different and stand out from the rest this has dropdown menu's that hover over and clean lines this uses all css and very little template changes.

    Free

  5. 5 points
    The nofollow system is not flexible, and needs to update with the changing times. For example, in my Pages articles I need to be able to use rel="external" (follow) because I cite articles often as sources, and they deserve a follow for that, while in the forum I now need to use the rel="external ugc" tag (yes, there are new tags now from google). In one of my categories where I do product reviews, I must use rel="sponsored external." Currently the ONLY way I can do this is using MySQL queries to make the changes, as IPB has only one setting. My hope here is that you read google's new post on this and update your system to offer more flexibility: https://webmasters.googleblog.com/2019/09/evolving-nofollow-new-ways-to-identify.html
  6. 3 points
    Matt

    Quick request if you have 2 minutes...

    Hi all, I have a request that will only take a few minutes of your time, and will give you something in return. We're finally getting around to creating books and guides to help new customers get comfortable on the Invision Community platform. I'm looking for a few positive quotes and 'soundbites' we can use on a few pages around the site, on social media and in these guides. Hopefully you've got nice things to say. @LaCollision gave us a very nice quote a while back. So things like: That sort of thing. If you have a specific use for Invision Community, then we'd love to hear from you. If you are happy to leave a comment, please also leave your name and URL to your site. If the site is safe for work, then we'll link back to it when using any quotes on our site and on social media. We get a fairly health bit of traffic so I'm sure you'll get a good number of click throughs too. If we get 20 useable quotes, I'll post an exclusive picture of Charles and Lindy holding a hotdog from 2008. I did not seek their permission before making this promise. Thanks for reading!
  7. 3 points
    I think there may be some using SES that may need support if they can't get SES/SNS working. Support for that is with Amazon, not this app dev. Sparkpost/Sendgrid you plug in an API and that's it. With SES you need to set up your sending methods and then learn how to set up SNS. This is why I mention creating notifications to an email address so you can verify you have that working. Then use the app. For anyone planing to use this app with SES, that would be my one big suggestion... get Amazon SNS working now to your email address. Learn how to create topics and subscribe to them. Read up with Amazon SES/SNS. Its not difficult. Once you have it working and you are receiving Bounce/Complaint notifications to your email, you'll know that notifications are working from Amazon SES/SNS. You will then basically switch your subscription method from email to an https (endpoint url for your site that will receive these notifications within this bouncer app). If you are using SES now, set up and test email notifications with SNS by each sending email address, not domain name. My main issue why I could not get this working was because I set up SNS to my domain name instead of the sending email addresses. I just figured that out today after messing with Amazon on and off this week. I had thought it was "catch-all" by domain name until I read online each email address has to be subscribed to a topic to send out notifications.
  8. 3 points
    Are you looking to launch a new online community or revitalize an existing community, and you're worried about the numbers of users? Gaining members - and retaining them - is always the hardest struggle for new communities. Even if you're an established brand or organization, it can be a challenge to build a core group of members. The problem? Most communities launch too early. The truism "if you build it, they will come" is no longer valid. There are countless online peer and social groups, industry associations, and trade organizations competing for your user's time and attention. You can't launch a new community and passively wait for users to visit. The Internet is too crowded now. Ask yourself the hard question: are you having difficulty attracting and retaining new members? One of the best secrets to launching new communities is to already have a core group of members in place -- all done in advance of launching your community. Follow the CHIP process to generate member demand. Download: IPS CHIP Process 2019-09.pdf Part of the magic behind the CHIP Process is that by reaching out, you build relations with existing members in a meaningful manner. Don't push your community idea at this point. Your only goal is to meet people, build genuine relationships, and understand key themes such as user challenges or industry needs. This dramatically heightens your chance of success when you do launch. You have a known audience familiar with you and your community, who can spread the word. You identified a core group of active users, who can immediately start posting. You also surveyed key themes and business challenges, so you even have a headstart on content will be most attractive. By doing this prep work in advance, you've fine-tuned your community strategy to exactly what's needed and can be successful on Day 1. Building a new community requires prep work. Although Invision Community can empower you with a modern set of features once you launch, you need to pair the platform with the excitement and problem-solving that only your community can offer - and that means taking the time to understand what's needed before you launch. Best wishes on your community launch, and share your community's success in the comments below!
  9. 3 points
    According to the announcement, its a major goal of IPS to support both advertisements and white label.
  10. 3 points
    Tags are essential for searching our community (and many others) so it would be great if ADMIN had the option to set the default Searches to include Tags. I know we can access tag searches, but that's not an intuitive or easily accessible search for function. Thanks!
  11. 3 points
    day_

    Dark Theme

    Version 1.0.1

    170 downloads

    I'm not a theme designer, just a customer that created a dark theme for my own site and was never intended to be released to the public, but due to interest within the community I have uploaded this theme on to the marketplace....for free. The theme contains zero template edits, only CSS changes which can be found in the custom.css file. Fully compatible with all IPS apps!

    Free

  12. 2 points
    TheJackal84

    Sticky Notes (support topic)

    Updated to 2.3.0 Bug Fix Fixed the bug when replying to notes
  13. 2 points
    Adriano Faria

    Change Post Date

    Works for me too on 4.4.7: I see your account is new so here goes an advice: try to be less dumb-ass and ask properly and politely for support. I MAY want to help you in this case.
  14. 2 points
    that'll be in the next one, won't be too long I also forgot to add the members shop extension
  15. 2 points
    Mike John

    Auto Welcome Support

    I've released a new version of the Auto Welcome application that includes some bug fixes and better integration with social media signups.
  16. 2 points
    SJ77

    CCPA Compliance (next big GDPR) on IPB?

    Thanks Man!
  17. 2 points
    Frankly, most of the protections very strongly mirror GDPR so I'm not seeing a lot of non-compliant functionality in place right now. That said, I've ensured this is raised to the attention of those responsibility for reviewing and ensuring legal compliance so that it can be thoroughly vetted and checked. Thanks!
  18. 2 points
    You could actually do this already - add this to your custom.css theme file: .ipsType_richText span.ipsEmoji:only-child { font-size: 48px; }
  19. 2 points
    Jim M

    Importent request - photo management

    I see this really as a theme customization, not something I would champion to be in the software. However, it is really simple to perform, you can just place the following in your custom.css. .ipsImage { border: 1px solid #000; }
  20. 2 points
    You must opt-in via the AdminCP to add your community into the app directory. It won't be included unless you do this.
  21. 2 points
    InvisionHQ

    Clubs Enhancements

    A little update: I'll send the FILE to all those who signed up for the beta tomorrow.
  22. 2 points
    jesuralem

    Google and Invision Community

    Google basically dictates the whole internet standard with threats that your ranking will drop off you don't comply. So everybody complies, ips as well as everybody else.
  23. 2 points
    AndyF

    Any "classic" screen shots of IPB?

    @Matt No, I don't have any @Adriano Faria Thanks for the topic link. I am attaching zip's of each version to this reply for anyone's convenience and curiosity. These are not neatly trimmed sadly, unfortunately the neater ones I cannot find. However having said that they are all there and not bad might just need cropping if you intended to re-use them. Inside each zip there's two folders one with a couple of installer progress pics and then a folder covering most area's of the software, topic / forum view , profile view etc etc and so on: 101.zip 131.zip 200.zip 217.zip 220.zip 236.zip 305.zip 314.zip 323.zip 😄 I was once asked why I had not covered "every version", the reasoning was simple: 1. I tried where possible to use the 'last version of that 'line' to get the most up-to-date images 2. There was no visible (or very little visible) differences between say 230 and 236, the changes were mainly code based. Same for say 320 vs 323 etc 3. There is no 33x or 34x set as at the time of creation, these did not really exist or iirc 33x was the newest and current. Having said that they look similar enough to the 32x series to not justify creation of a set. Enjoy. 🙂 Obviously goes without saying the above zips contain images only, there's no products within. I still have them all actually!
  24. 1 point
    Giray

    Staff Applications System

    Perfect solution!!! Thanks.
  25. 1 point
    Joel R

    Bookmarks - Support Topic

    Thanks I've updated and installed new version 1.6.1 BTW you still have prior version uploaded.
  26. 1 point
    Mike John

    Birthday Greeter Support

    New update to the Birthday Greeter application with these changes.
  27. 1 point
    Fosters

    Project Manager

    Version 2.4.3

    267 downloads

    Project Manager is an advanced suite of management tools that empower Admins and Project Managers to spearhead, plan, execute, oversee, and attain their community project. Achieve specific goals, meet success criterias, and reach your target conclusion by using Project Manager to organize your workflow from beginning to end. Organization - Are you excited to start multiple community projects to grow your membership, raise more money, foster more activity, take your community to the next level and you need a better way to manage it all? Accountability - Do you need to assign tasks to Moderators, Staff Members, and other stakeholders to hold them accountable to your community's organizational success? Feedback - Do you need a brainstorming tool for feedback and suggestions for your community's future planning? Execution - Are you launching a major initiative and understand that preparation, planning, and task management are key? Development - Are you a software coder, theme designer, or digital creator who wants an all-in-one digital production tool? Bring the power of organization and planning to your community with Project Manager by Fosters! At the heart of Project Manager is a growing suite of powerful management tools, all of which can be customized to your project wishes: Project Categories - Whether you want to focus on one project or many projects, you can group your growing list of ideas and projects into many project categories! Item Types - Define your own custom issues, steps, objectives, tasks, or other measurement metric, where you control the lifecycle from beginning to end. Build unique sets of item types for each project's unique needs! Assignment - Assign issues to members in your project team and hold them accountable. Project members can filter and view their own tasks, and can even view only their "open tasks" for immediate work! Prioritization - Build your own custom set of priorities using color-coded badges so you can visually sort and prioritize important items. Issues Tracker - The core of your project, project members use the built-in Tracker to add new tasks, track pending tasks, close resolved tasks, and ultimately manage everything from beginning to end -- smarter and faster! Customize your tracker anyway you want and turn it into your issues tracker, bug tracker, brainstorm tracker, or task manager! Project Manager is designed from the ground-up to be highly customizable for any use case. It can be custom-fitted to any project where you need to plan and execute based on your own project requirements. With built-in features like user assignment, priorities, and custom filters, it's now easier than ever to let your Invision Community power your next community project! All these features are available right now in Project Manager with more to come. Start building the community project of your dreams by taking one step at a time with Project Manager! SCENARIOS Here are real-life scenarios where Project Manager can benefit your community: Hobbyist Admins who want a way to let their members propose suggestions, new ideas, and feedback to plan for their community's future. Use the Tracker as a recommendations box. Community Managers who want to organize local meetups, membership drives, and fundraising campaigns and need a method to plan everything. Use the prioritization and issues tracker. Enterprise Admins who want to launch and organize large community projects with various stakeholders like moderators, staff members, and other admins. Use the assignment and task management features. Software Developers who require an advanced bug and suggestion tracker and need a software release tool. Build a custom tracker for each release statuses to effectively manage like a pro. FEATURES Here is a highlight of major features of Project Managers: Create new Project Categories with custom permission sets to view Create new Project with its own customized settings and permissions Can copy / delete / reorder / move Projects Create new Item Types with custom color badges Define multiple Statuses within each Item Type from open to closed Create new Priorities with custom color badges Enable RSS feed Enable auto-publication to IP.Pages database or IP.Board forum Control and monitor Issue details such as status and implementation Assign Issues to Users Filter and Sort Issues on the Tracker Follow and send Notifications on Issues New link in the Menu Manager Demo Project - The application includes a demo project for a simple bug-and-suggestion Tracker. It shows admins how to create a sample project category, project, and item types with demo statuses like Open, Fixed, Accepted, and No Thx. This enables admins to get a quick overview of a project and to jump into their own project. If you do not want to install the demo data, remove the demodata.php file from the package before installation. ADVANCED FEATURES Developer Mode - Project Manager includes powerful, developer-specific tools to help manage and control your digital releases with special consideration for IPS Marketplace developers. You can enable Developer mode to control versioning, IPS Marketplace integration, and VCS connection to BitBucket. If you do not want Developer mode, disable the features. REST API - The application includes built-in REST API to manage projects, items, and versions. POSTSCRIPT Project Manager is a large and growing application that is constantly under development, and we'd love to have your support along the way. We use the application ourselves to publish our software to the IPS Marketplace, so you know there's a lot of spare hours, tender care, and heart poured into this application. We're constantly adding new features, stomping out bugs, fine-tuning the code, with large plans for this app's future. If your community could use an organizational management tool, we would genuinely appreciate your purchase of Project Manager! Even better, we would absolutely love to hear how Project Manager helped organize your latest community project and turned you into a Project Master - give us a 5-star review below with your success story!

    $32.00

  28. 1 point
    DawPi

    (DP44) Advert Per Language

    Version 1.0.0

    1 download

    With this modification you may display build in adverts by a language of the member. Works fine even if user didn't selected own language and has default set.

    $5.00

  29. 1 point
    Nathan Explosion

    (NE) Hide replies from guests

    Thanks - I'm fixing a similar issue in one of my other plugins, hopefully at the weekend, and will release an update once done.
  30. 1 point
    Adriano Faria

    Links Directory

    What's New in Version 5.4.8: Adjustaments in the setting to control the minimum image dimensios when uploading link thumbnail Adjustaments in the link submission routine Added ability to use different widgets in index/categories (added an index controller)
  31. 1 point
    Sethhh.

    Profile Songs ( Support Topic )

    Amazing work! But nothing about autoplay when somebody join on my profile 😞
  32. 1 point
    sound

    Contact Us Captcha

    a straight forward install though needed to switch it off for non-guests looks like an install and forget a must add to every site that has had spam emails via the 'contact us'
  33. 1 point

    Version 1.0.0

    1 download

    Adds search options to the reported content area in the moderator cp. Search by report author, reported member or report text. Features Search by which members submitted a first report. Search by which members are the report content author. Search by topic title, topic post contents or report text. Keep up to date with DevFuse mod development and releases.

    $10.00

  34. 1 point
    Last couple of days I was working around the subject of alt image tags. In IPS I noticed that if I lets say inserted an image to a post named for example "media-file-renamer-banner-1024x350.jpg" then this exact filename would be used as an alt image tag. That's truly better than nothing BUT what if you ditched the filename extension so it would just read "media-file-renamer-banner-1024x350". Moreover and I think it would be beneficial to loose hyphens too but I have not thought this thru just yet. Though in this case "media file renamer banner 1024x350" looks much better. Perhaps even a small plugin may be able to take care of this thing. Since I'm not a complete expert on this subject I'd also like to hear why my suggestions might not be a such a good idea after all.
  35. 1 point
    Why are you so focused on what is missing in iOS for PWAs, like Web Push Api? Have you looked at the Twitter PWA on iOS? It is pretty indistinguishable from their native app and a great mobile experience for Twitter users. As for push notifications, I don't view this as a "must have" feature for a PWA or native app. Email notifications are just fine for many communities. In fact, as an iOS user, I don't want more push notifications from apps that aren't important that I be notified immediately of new content on the site. I can't even think of one forum that I want push notifications on, including this one. So, @Matt, please consider adding more PWA support into Invision Community so our mobile users have a better experience on our sites. After all, the "P" in PWA stands for "Progressive" and means that those users with browsers that support the various Progressive Web APIs get near native app experience (including offline use) while those using browsers that don't support some of the Progressive APIs fallback to the older web app experience.
  36. 1 point
    Adriano Faria

    Member Away

    Handled via PM. All fine in your board.
  37. 1 point
    Only name idea for this Apps 😀 "DII' Hat"
  38. 1 point
    I agree! Most users are not going to find the "search by tags" link under the advanced search form which kinda makes tags useless in these regards.
  39. 1 point

    Version 1.0.0

    5 downloads

    This plugin will create a link to a popup on forum view to display who posted and how many posts users have made in the topic. Setting: Groups allowed to view the popup

    $10.00

  40. 1 point
    @Matt we are very eagerly waiting for this. Hopefully in 4.4.7 it will be in 🙂
  41. 1 point
    Pete T

    TXT & PHP Widget

    Version 1.0.1

    3,538 downloads

    This mod will let you add Text, HTML and PHP widget IPS4's blocks. also you can disable PHP widget from Admin CP How To Install You just need install the plugin Admin CP > System > Site Features > Plugins > Install

    Free

  42. 1 point
    When your customers buy or use your products, they will have many questions. They may have issues using the product, or they may have requests for future versions based on their needs. Managing and responding to those questions and requests quickly increases conversion, satisfaction and the likelihood or purchasing again. The statistics back this up. There is no doubt that unless you have a support community for your brand, you are not delivering the best experience for your customers and risk losing them to competitors that do. Building a support community around your product or service will positively drive your business across all departments from product development through sales and into customer support. Let's break it down and look at the key benefits for each department. Customer Service Encouraging your customers to visit your support community is the simplest way to reduce the cost of supporting your product or service. Creating a self-help culture allows other more experienced customers to offer assistance and troubleshoot any problems they have. 73% of customers fall in love with a brand because of friendly customer service representatives.** Quite often, new customers encounter the same issues that would flood customer support if they were all channelled to your support desk. For example, consider a company that produces an internet-enabled smart device. Less technically savvy customers will likely contact support to troubleshoot initial connectivity issues which can quickly be resolved by peers in the support community. These questions and answers form a crowdsourced knowledge base that will allow customers to help themselves without any intervention from your team. Furthermore, these questions will feature in external search results, driving more traffic to your site. Sales The primary purpose of your community may have initially been to help support your customers, but it quickly becomes a valuable resource to help drive sales. Your support community will be a relaxed place where customers talk to each other honestly and openly. They will be less inhibited than they would if they were talking to your sales agents. Customers might be discussing a need for more functionality that you have in another product or service. Your sales team can move these conversations from the community to your CRM to curate new sales leads. 72% of customers will tell 6 people or more if they have a satisfying experience. - Esteban Kolsky Customers that have had positive interactions with their peers and members of your support team will become advocates for your brand. They will help sell your product over social media and among their friend circles. Given than 90% of customers are influenced by a positive review when buying a product*, having brand advocates is critical to your growth. Marketing There are several costly routes to learning about your customers and their wants and needs. You can conduct external surveys, or pay for research groups to look at your products and offer feedback. 56% of customers don't mind sharing their personal information in exchange for better service.** The most effective method is to look at your community. Your customers will be posting their thoughts daily. They'll tell you exactly how they use your products, offering you valuable insight into the problems they are solving with your product. This information should be used as the basis of new marketing campaigns. Project Development Your support community is a direct line to your customers. You no longer need to use external tools and services to determine which features you should add next. You'll be told directly! 55% of customers are willing to spend more money with a company that guarantees them a satisfying experience.** You'll find that some feature requests bubble up regularly. These are the ones you will want to move to your product roadmap. Invision Community allows you to segment your community into private areas for beta testing. Your developers can interact with this group to work directly with your customers to shape new functionality. Harnessing analytical data will inform development decisions. Invision Community can track keywords in user-generated content. If you have released a new feature, you can track how often it is mentioned in conversations to monitor its uptake. 52% of customers believe that companies need to take action on their feedback.* Setting up your Invision Community Now we've looked at the compelling reasons you should create a support community around your products, let's take a look at how to set up your Invision Community. Support Desk Invision Community has a fully-featured built in support desk functionality. Commerce has all the features you need, including multiple support desk categories, reply by email, pre-written reply templates and private notes. However, if you already use another support desk such as Zendesk then our API tools mean that Invision Community can integrate with your existing support flow seamlessly. Keyword Tracking Invision Community allows you to track how often specific words or phrases. This is useful to monitor which of your products are trending or monitoring uptake on new features. To set this up, visit the Statistics section of the Admin CP. Question and Answers To formalize a support or ideation area within your support community, Invision Community offers a Question and Answer forum type. Question and Answer forum types allow your members to post questions and enable other members to upvote the questions and replies. Your support team can also flag specific responses as the "best answer" which turns historical questions into a crowdsourced knowledge base. Showcasing Great Content Invision Community has several tools to highlight great customer-created content. You can pin topics, and feature specific replies within those topics. You can also convert posts into new articles within a formal knowledge base or blog to further help your customers find the right answers to their questions. Extensibility Invision Community has OAuth and a REST API out of the box. This means it's trivial to extend Invision Community to work within your existing flows. Integrate Invision Community to your SalesForce CRM and Zendesk support systems seamlessly. Create a federated search to integrate your external knowledge base with client-generated knowledge. The options are limitless, and we can take care of any custom integrations for you. If you have any questions, please let me know below, or contact us to see how we can help you harness the power of community for your business. * https://www.customerthermometer.com/customer-service/customer-service-and-satisfaction-statistics-for-2019/ ** https://www.qminder.com/customer-service-statistics/
  43. 1 point
    silenceheaven

    Menu/Navigation Icons

    Post any issues or suggestions!
  44. 1 point
    I started using the wiki mode, please release something it seems a serious problem.
  45. 1 point

    Version 4.4.7

    1,451 downloads

    Вследствие неопределённых обстоятельств, список подписчиков данного файла был очищен. Вы можете снова подписаться на него, нажав на кнопку сверху-справа. Это позволит вам получать уведомления о выходе новых версий языкового пакета. Invision Community - Русский языковой пакет Это профессиональная локализация Invision Community 4 на русский язык. Моей целью было сделать универсальную русификацию, подходящую как можно большему количеству сайтов. Поэтому она бесплатна, и не содержит никаких скрытых ссылок и рекламы. В каждой новой версии Invision Community разработчики производят изменения в языковых строках. Я поддерживаю перевод в актуальном состоянии, обновляя его в течение нескольких суток после выхода новой версии системы. Поэтому большинство русскоязычных сайтов на Invision Community используют данный перевод. Участие в переводе и ошибки Весь процесс перевода осуществляется в специальном репозитории на GitHub. Если вы хотите сообщить о найденной ошибки, опечатке или неточности в переводе, или просто хотите внести предложение по улучшению русификации, то я буду рад, если вы сделаете это в разделе Issues репозитория. Таким образом ваше сообщение не затеряется и будет обработано в кратчайшие сроки. Инструкция по установке Скачайте архив с переводом и распакуйте его в любую папку. На сайте перейдите в AdminCP → Customization → Languages и нажмите кнопку Create New. Перейдите на вкладку Upload и выберите файл All Applications.xml. В списке Locale выберите Русский (Россия), нажмите кнопку Save и ждите завершения. Напротив языка Русский (RU) нажмите кнопку Edit, отметьте флажок Default Language? и нажмите Save. Инструкция по обновлению Скачайте архив с переводом и распакуйте его в любую папку. На сайте перейдите в Админцентр → Внешний вид → Языки и найдите Русский (RU). Напротив языка Русский (RU) откройте меню и выберите Загрузить новую версию. Выберите файл All Applications.xml и нажмите кнопку Сохранить. Официальный сайт Более подробную информацию о локализации вы можете найти на сайте https://ilyahoilik.com.

    Free

  46. 1 point
    OldAssGeek

    Display Files From Subcategories

    Not sure if it's supposed to act like this but it shows files in subcategories. But, when going into a subcategory that has it's own subcategories it doesn't show those. This is working Browsing main category (shows) - Subcategory (Shows) - - Subcategory (Shows) This does not Main Category - Browsing subcategory (Shows) - - Subcatewgory (Does not show)
  47. 1 point
    Fosters

    Topic Summary - Supporttopic

    This was implemented for the next release 🙂 Clicking on the posts counter will return all the posts the member made in this topic.
  48. 1 point

    Version 1.0.0

    63 downloads

    This plugin will set a number of content items that users must have to start a private message. User will still be able to reply to existing/new private messages. Settings: Display number of items required on the error message Number of content items required Apply restrictions to (choose groups)

    Free

  49. 1 point
    Since this thread was started in 2015, you may be waiting a while....
  50. 1 point
    Ramsesx

    CKEditor 5

    2018-12-30_18-26-10.mp4
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