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Matt

IPS Management
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Matt last won the day on June 27

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About Matt

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    Chief Software Architect

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    Cambs, UK!
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  1. I can look at using the "zoom" function on Camtasia? Did you go full screen? There was some compression (was around 500mb) on the video but it looked watchable.
  2. We often get asked how to create a portal-like home page for a community. A homepage has many benefits including: Showing your best content first By using the "Our Picks" blocks, you can display your best content first. This content sets the tone for the site and will encourage engagement across your site. Display multiple areas of the suite Each application has its own feed blocks that can be used to display content on the home page. If your members use Gallery heavily, then showcase those photos on the homepage. If you use Calendar a lot to schedule events, then show event feeds. By displaying feeds to content is a great way to showcase all areas of your site on a single page. Reduce confusion For those of us that grew up with forums are used to viewing a list of categories and forums. We find it easy to scan the list of forums and dip into the ones that interest us. For those that are not so familiar, a homepage displaying easily accessible content reduces the confusion and invites true content discovery. In this short video, we show you how to create a homepage in under 5 minutes using the Pages app. Pages is available with all Cloud plans and is available to purchase when buying a self-hosting license. This video shows: How to set Pages as the default application How to create a Page Builder page How to configure blocks to fine tune the feeds As you can see, it's a straightforward task, and you do not need to know any programming or design to create a compelling homepage. Do you have a homepage like this? We'd love to see it!
  3. Version 1.0.0

    64 downloads

    Your 10 point plan for a successful migration. We take you through all the steps you should consider before, during and after migrating to Invision Community. From drawing up your migration plan, to managing your members.

    Free

  4. Matt

    Team Talk: What's on your bookshelf?

    Reacher is also formulaic, but that's some of the appeal. Also: Reacher said nothing.
  5. Matt

    Team Talk: What's on your bookshelf?

    They are the cheapest source of knowledge you'll ever find.
  6. Great reply Joel. Regarding Pages v Forum. With a Pages database, you can create labels and fields to help with the workflow.
  7. Benjamin Franklin once wrote "Either write something worth reading or do something worth writing." Fortunately for me, he'll never see this blog entry. The Invision Community team are a smart bunch. When they're not being support heroes, fixing code or writing cool new features, they occasionally like to pick up a book, although I guess download a book is more apt these days. Here's what's on the team's bookshelves now. Marc S I go through a lot of books, usually audiobooks rather than actual books (I read enough online to last anyone a lifetime). I tend to go through a lot of factual books, rather than fiction. In the past week I've listened to: What if? Serious Scientific answers to absurd hypothetical questions - Randall Muroe A short history of nearly everything - Bill Bryson At home - Bill Bryson How to land an A330 Airbus - James May I haven't read any fiction for quite a while now, but if I was to pick any set of books as being my favourite, it would be Kelley Armstrongs Women of the otherworld series. Some books Audiobooks tend to be factual, whereas actual books tend to be fiction. I just feel there is more imagination involved when you actually read something that's fiction [Are you talking about support tickets here? - Editor]. Mark W The last book I read probably won't interest many (if you're curious though, it was "Milarepa and the Art of Discipleship" - a commentary on some of the stories about an 11th century Tibetan yogi) [Yep, we are now less interested - Editor] but the last fiction book I read was 1984 which I'd actually never read before and found it really fascinating - still totally relevant today and absolutely something everyone should read, especially geeks like us. I read quite a lot of non-fiction, especially related to meditation and Buddhism - it's hard to pick a favourite but the book I probably refer to most and recommend most widely to anyone who might be interested is "Buddhist Meditation" by Kamalashila [How does it end? - Editor]. iBooks One thing I really enjoy when travelling driving or on a plane is listening to audiobooks of books I enjoyed as a child - I find I want some kind of background noise but nothing I have to pay any effort towards. [Like the last feature you wrote? - Editor] The Harry Potter series and "The Curious Incident of the Dog in the Night-Time" work brilliantly. Jim Last actual "for fun" book and not technology or programming related is probably "Car Guys VS Bean Counters." Very interesting book as Bob Lutz is well, Bob [Good to know - Editor] and he goes through the car business getting squeezed for profitability and how that ruined the soul of the car. Lindy will approve Brandon I don't know how you all have time to read (or listen to audio books), but then again I guess not everyone has 6 kids that keep them busy. I'm a Dean Koontz fan and in terms of reading (which I rarely do as I don't have time) I always read Dean Koontz (paperback novels). Currently I have "The Silent Corner" [This is also where we send the naughty developers - Editor].in my nightstand which I haven't read yet. Can't say I've ever met Jane Hawk Jen The real real is that my favorite book ever is, The Giver. I ❤️ the ignorance=discipline dystopia. I think my favorite series is The Wit'ch series by James Clemens. I own tons of books but those are the ones that I can go back and read. Andy I’m reading Italian children’s books mostly as part of my ongoing learning of Italian. On my bookshelf, there’s also a lot of travel books for places I’ve been and yet to see (this summer we’ll be visiting Romania for a couple of weeks). The Twilight audio set, “Princess, Dragons and Helicopter stories” and other gems in the photo are not mine (honest). Not using the Dewey Decimal Classification system I also have a DVD of “The Legend of Effin Eddie: The Amazing True Story of a Hilarious GAA Match Commentary which has Become Famous Worldwide” that I won at a Slovak Gaelic football quiz night [Wow, I have the same DVD! - Editor]. The Snowball by Warren Buffett is probably the book that has had the biggest practical impact on my life and I keep going back to it… I also have many leather bound books that smell of rich mahogany. Daniel Right now, I'm reading three different books [And writing this answer? Amazing skills - Editor]. On my iPad, I have my scriptum to prepare for the Boat Skipper B license which I'm going to make in 2 months. More books I have some old Poker Books, because I love to gamble [Like when you push a branch? - Editor]. I played a lot in the past and miss the funny times, so I wanted to refresh my knowledge about all the stuff. As you see, no fiction books, just educational books. Matt M I love to read. I'm old enough to remember the days when we made books from a material called paper. These books were quite thick and took up a lot of room. [lol slow down grandpa - Editor] These days I stick to the Kindle and Audible stores. I especially like Audible. It enables me to listen to books when I'm working around the house, or out and about dropping my son off at his clubs. My all time favourite book is probably "The Road" by Cormack McCarthy. It's a dsytopian novel, which is a genre I enjoy. I also enjoy Stephen King's work. "The Stand" is of course one of his best. I quite enjoyed the Mercedes Killer series too. I'm a huge fan of the Jack Reacher series of novels. The quality can vary a little, but Jack Reacher is a great creation and I admire Child's writing style. He tends to just sit down once a year and start working on a new novel. He doesn't often plan out plots and structures, he tends to write and see where it takes him [Bit like this blog - Editor]. Even more books I tend to listen to a lot of psychology. and health and fitness books. I'm currently working my way through "12 Rules For Life" by Jordan B Peterson. If I wasn't a software developer, I think I'd happily be an author [Don't quit the day job - Editor]. Mark H I don't have an all-time favorite "book" (singular), I read series of them. I'd say the first 6 Dune books are my favorite series. Dune (1965) Dune Messiah (1969) Children of Dune (1976) God Emperor of Dune (1981) Heretics of Dune (1984) Chapterhouse: Dune (1985) After that it would be series by Robert Jordan, "The Wheel of Time". There are 15 books in total, but I've only read the first 12 written entirely by Jordan, not the prequel or the 2 that had to be finished by Brandon Sanderson after Jordan's death. The Eye of the World (1990) The Great Hunt (1990) The Dragon Reborn (1991) The Shadow Rising (1992) The Fires of Heaven (1993) Lord of Chaos (1994) A Crown of Swords (1996) The Path of Daggers (1998) Winter's Heart (2000) Crossroads of Twilight (2003) New Spring (2004) Knife of Dreams (2005) The Gathering Storm (2009) Towers of Midnight (2010) ** A Memory of Light (2013) ** **finished by Sanderson After that it would be the original Foundation Trilogy by Isaac Asimov. I've not read the 3 related books Asimov added to the series after the original 3. That's on my "to do" list. Foundation Foundation and Empire Second Foundation I'm sure I'll think of more which I've forgotten [Happens to us all eventually - Editor], but I am not reading any book now, nor have I within the last several years. Have no time to do so. That's what is on our bookshelves. We'd love to know what your favourite book is, and what you're reading now. Let us know in the comments below.
  8. Yep, more templates is on our short list for a major Pages update coming fairly soon.
  9. A positive community is a wonderful thing. It's fun to read and almost irresistible to join. You instantly feel welcomed and quickly make new friends. Carefully managed communities tend to be respectful. Individuals may occasionally argue and disagree, but these are short term incidences that do not affect the community. Is this by chance or by design? Your role as a community leader will make all the difference in how your members react to each other. Your community boundaries will have a direct impact in the number troublemakers that infiltrate your community. I'm sure you've come across trolls and troublemakers on your digital travels. You may be unlucky enough to have met some on your own site. Some trolls may be quite benign and productive members of the community. That is, until something or someone triggers them. Some trolls like to annoy others because they are bored. Others because they are angry. Whatever the reason, they can be a handful to manage well. A well managed community offers excellent protection against trolls that may join only to cause trouble. The troll has no fun against a charming community unwilling to engage in hateful behaviour. Therefore, a positive community is essential in protecting your members, as much as it is making a welcoming atmosphere for new members. Community Leaders Your community leaders are there to model good behaviour. How your leaders speak to your members is very important. If they are rude or offensive, then the community will view that as the culture you endorse and act likewise. It's important that your leaders refrain from becoming embattled in aggressive discussions. An ideal leader is cool, calm and impartial. If members see your leaders engaged in heated debate, they may follow suit. A good strategy is to use a leader's forum or Pages database where they can discuss contentious topics in private and agree on a way forward together. Forcing your leaders to remain impartial and discuss the topic elsewhere is a great way to retain professional separation. If your leaders want to engage in debate, then allow them to create a personal account. This allows them to air their personal views inline with your boundaries. It is vital to remember that your leaders carry your brand and message at all times. Create a strong terms of service Invision Community's terms of service feature is ideal to outline your community and what is acceptable. Be positive with your terms and rules. Creating a positive culture from the earliest interaction with your site is important. This sets out boundaries in a friendly way. Invision Community's build in terms editor Avoid using negative words such as "don't" and "can't". People tend to skip over these words. It is better to be positive, for example: "A signature CANNOT have more than one image" Could be better explained as: "Your signature may have a single image". This positive interaction feels better but still enforces your rules. Keep the number of rules to a minimum. Visitors connect better with sites that aren't laden with rules and threats for stepping out of line. Indeed, reading a terms of service that outlines punitive action for every minor misdemeanour makes the site look unruly and embattled. Even good productive members have bad days and may display out of character behaviour. Weeding out the early signs of trouble Not all arguing is bad. We've seen some dynamic and informative topics that have flowered from an initial disagreement. The first step is identifying which behaviours you find unacceptable. Your community and culture will define these boundaries. What is acceptable for a casual community with a very young demographic may not be acceptable for a very formal conservative site. Is this member trolling? A classic troll is someone who seeks to derail rational conversation through abuse, hectoring or needling. A troll isn't someone that disagrees with you, your product or your choices. Civil disagreement is the foundation for any rich discussion. A troll is less tolerant and their end goal is to aggravate others. Is the member new? Perhaps they are unfamiliar with the expectations of your community. New members can often be eager to impress veterans and may come across as over excitable. It is worth noting down topics which have the potential to derail and check in on them often. You can add hidden replies that do not trigger notifications. This is an ideal way to leave notes to other community leaders. The best judge is often experience. It may take a while to develop your sixth sense with your community. Motivation through rewarding good behaviour Invision Community is equipped with a reputation system which is linked to the number of positive reactions a piece of authorered content obtains. The simplest expression is the humble 'like'. To encourage members to like and thank others for useful content empowers individuals and motivates them to post more good content. Thumbs up! You may wish to send a personal message offering thanks for exceptional content to your members. A brief personal note is a welcome gift in today's world of often impersonal automation. We have seen communities that post up weekly topics linking to great content. Likewise, you can leverage featured posts to draw attention to your good content. The Our Picks feature is yet another way you can promote great user submitted content. It must be very rewarding to see your hard work showcased to the rest of the community. Avoid special forums for 'unmoderated discussion' Some communities try and address the balance between the need for rule enforcement through moderation against the desire to offer a venue for raw discourse. This usually presents as a special forum often labeled as "Unmoderated", "The flame zone" or similar. The intention is a good one and the logic makes sense. Provide a venting space for your community in one area to keep the rest of the community friendly. Don't make your members bring boxing gloves to a topic! In our experience, this plan quickly backfires. The unmoderated area becomes hateful, toxic and very unpleasant. Basal desires that are kept in check by your rules and boundaries are left to run amok. It's very likely that these discussions become so heated that members leave your site for good. That isn't a desirable outcome! It's much better to keep your rules consistent throughout all areas of your site. Encouraging contentious discussion is rarely a good thing. Punitive tools are the last resort Invision Community is loaded with excellent moderation tools to handle persistent offenders. We would encourage you to try speaking with a troublesome member first via the personal message system. Give them a chance to explain themselves and remind them of the rules. If you have exhausted all avenues, you have several options to choose from. 1) Warning Invision Community's warning system allows you to pre-set different warning thresholds which trigger specific actions. For example, you may decide that after 10 warns, the member is set to full moderation. This means that their posts are hidden to other community members until you review and approve them. This is an excellent tool and has success in rehabilitating hot headed members that react quickly and often find themselves in hot water with your community leaders. Invision Community 4.3 introduced crowd sourced moderation. This allows the administrator to set up thresholds for actions based on the number of reports a content item receives from other members. The warning system For example, you may decide to hide a post after it receives reports from five or more different members. 2) Full moderation You have the option to enforce review and approval of all members topics and posts. The downside is that it increases the workload of your moderators, so should be used sparingly. It is a very effective tool when used for a short time after a heated debate gets out of control. It allows you to enforce a time out until the situation has calmed down. 3) Short term banning to cool off Invision Community allows you to temporarily ban a member from your site for a specified number of hours. It is especially effective to enforce a break from your site. This allows an otherwise good and productive member time to cool down and reflect on how they wish to contribute. In most cases, the member comes back calmer and ready to post productively. 4) Permanent banning As a true last resort, you can exclude the member from accessing your site completely. A banned member can no longer access forum lists, topics or posts. They can of course log out and view the community as a guest. In most cases, members can be rehabilitated through personal messages, moderation or an enforced cooling off period. A permanent ban can be lifted by an administrator at any time. Conclusion Cultivating a positive community can take a little work from your community leaders but the benefits are numerous. A fun engaging community of respectful members is a real joy. The infectious spirit of the members makes it very easy to join and contribute. There is always a learning curve, so use any issue as a learning experience and give your members the benefit of doubt. You wouldn't want to punish an overzealous and excitable new member and make them feel unwelcome by reaching for a moderation tool too soon. Try and guide conversation by using your community leaders to model good behaviour. Try and keep a sense of fun and take the time to get to know your members. Above all, enjoy the journey! Taking the time to engage in your community is a great experience and offers many opportunities to learn and grow as a leader. Invision empowers you with the tools to manage and reward behaviors, but it's ultimately your stewardship to thoughtfully design a positive community. We'd love to know which of these tips you already practise. Let us know below!
  10. Pages is one our most flexible applications. We use Pages on this site for our news blog, our release list and our bug tracker. We also use it internally to track customer suggestions, knowledge base articles and more. The most common use for Pages is as a simple articles database. With its built in templates, you can create interesting and engaging pages in just a few minutes. This is how we have it configured for this news blog. In this entry, we'll be looking at something a little out of the ordinary. In just five minutes, you can create a simple curated YouTube video gallery on your website using Pages. All of this functionality is built in. You won't need to learn code, or install any plug-ins. Check out the video below for a walk through which covers: Creating a database and page Using the 'Easy Mode' page editor to drag and drop the database into place Setting up the database's custom fields for YouTube You can take this further by tweaking the built in templates to create something unique for your site. You may wish to use a different listing page and show thumbnails of the videos to entice your visitors into the site. This is ideal for sites which use YouTube heavily but wish to keep the discussion on your site. The built in comments and review sections display just under the video. Pages opens up many different ways of curating and displaying content. We'd love to see how you're using Pages, let us know in the comments!
  11. And we’re done. FZ, you have an ongoing ticket. We will deal with it in there however it is looking like your host is blocking SMTP. You have received timely responses in all cases.
  12. In the future, how would you guys like to know when services are removed or added? Email only offers around a 20% open rate, so it can’t be guaranteed to be read. We do put things on the forum, but not everyone reads them. I’d like to hear your ideas. I know there’s a few upset at is removing an email service that often didn’t send emails or got you blacklisted. It wasn’t done on a whim. We had hundreds of support tickets about how unreliable it was. We spent hundreds of man hours trying to figure out why emails weren’t being sent or people were validating without clicking links. Or why people were being reported as a spammer, etc. The bad service and increasing support overhead for that bad service forced us into dropping it. No amount of shouting, capital letters or foot stomping is going to see it returned. We care about our customers too much to put them through that experience again.
  13. Yes, we hear you and have added it to our internal tracker.
  14. I identified an issue from your ticket, and immediately fixed it for the next version due out early next week. There's not a lot more that I could do. I recommend meditation.
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