Jump to content
Invision Community

Matt

IPS Management
  • Content count

    66,580
  • Joined

  • Last visited

  • Days Won

    246

Matt last won the day on February 18

Matt had the most liked content!

About Matt

  • Rank
    Chief Software Architect

Contact Methods

IPS Marketplace

  • Resources Contributor
    Total file submissions: 1

Profile Information

  • Gender
    Male
  • Location
    Cambs, UK!
  • Interests
    This

Recent Profile Visitors

230,552 profile views
  1. Haha, I like this. Is it too late to make it 8 ways? I was really impressed by the article too. Well worth a read. It's about creating an honest dialog. It's something we're improving on ourselves. You're right, keeping people in the dark doesn't make them feel valued and we've done this in the past unintentionally. I would start with asking for feedback on something small and focused to begin with to test the waters. Keep the topic open and if you love the idea but can't do it just now, tell them but remember to thank them for their thoughts and time.
  2. There are many different reasons to build a community. It might be based on your business or a hobby. It may be to talk about your favourite sports team. Whatever the content, the key to success is to engage your community. We've been helping successful communities for over 15 years. During that time, we've picked up a handful of tips that we are going to share with you today. Pick one to try this week and let us know how you get on. Welcome every single member A great way to make members feel welcome at your community is to post a daily or weekly topic welcoming your new members. Post a short message asking them to introduce themselves and tag new members. This will encourage them to start a discussion that others can get involved with. It won't be long before friends are made and what may have been a passing member will be part of your core community. Host a "lurker week" Every few months, host a "Lurker week" where you encourage non-posting members to join in. You can explain the benefits of the community and encourage them to say hello. It's a great way to get people to introduce themselves. Suzi Nelson pioneered this over at Digital Marketer. She created a lurker themed week and was able to activate 44% of her previously inactive members in only five days! Spotlight members you want others to model Often you will see a member do something amazing in the community. Maybe they posted a really good question or perhaps they have been very active and helped many other members. Create a topic about it. Highlight how and why they are an asset they are to the community. This sends a positive message to other members that these kinds of actions will be celebrated. You can even turn this into a weekly or monthly ritual where you celebrate the member of the week or month. Educate about notifications The notifications system in Invision Community is the best way to get return visits. Why not put up a pinned topic in a visible area reminding your members how to get the best from the notification system, and asking them to enable them and follow any interesting forums or topics. This way they won't miss out of any discussion while they're away and as a bonus, they're more likely to return to catch up. Regular Interaction This is a very simple but often overlooked tip. As the community manager your purpose is to facilitate discussion. Make sure you show up regularly and create new discussions as well as reply to existing ones. People are more likely to post if they feel they will get a reply. Often your reply will send off a cascade of more interaction as different facets of the conversions come out. Ask for feedback Members love to be involved in brainstorms and to share their thoughts. Asking for feedback works on two levels. You get great ideas on how to improve your community. It is also a great tactic to get discussion going. Taking action on feedback makes that person feel more invested in your community and will champion it to others. Try and be specific when asking for feedback. Try "How can I increase the level of activity" or "Do you need any articles or topics written on specific subjects". The more specific, the easier it will be for your members to narrow down their thoughts. Be persistent These tips might give your community a short burst of engagement. To build a long lasting and highly engaged community, you have to be persistent and keep at it. The key to building a community is simple: put in the work and care about your members. If your members see how much you care and that you are showing up every day, they are more likely to show up too. Which of these tips are you going to try this week?
  3. 4.3: Commerce Subscription Manager

    I added it as a product option in the ACP.
  4. 4.3: Commerce Subscription Manager

    My aim is to have an optional step on the upgrade where you can specify a conversion, but it will not be a requirement.
  5. Happy 16th Birthday To Us!

    Thanks Nodle! Awesome! Thank you so much for your custom. There's therapy for this, right? Great song! Wow, thank you! Thanks! We're not sure who gets to blow out the candles on the cake... Thanks again Cristian!
  6. 4.3: Commerce Subscription Manager

    You can cancel renewals from the front end, just visit the purchase. Thanks! As mentioned just below your reply, they all share a common framework of tax, invoicing, purchases and so on. It wouldn't make a lot of sense to break that up without moving all the core billing into the core framework, which is a major rewrite. You can shut off modules you don't want to see, so you can just shut off the hosting section if you wanted to. Big hugs accepted! Thanks Cristian, I appreciate your kind words. Yes of course, it's all translatable. Yes, once the subscription has been put into an invoice, the usual Commerce tools take over.
  7. 4.3: Commerce Subscription Manager

    Um. We might be able to do something. We haven’t done anything with 3.x for a while. I can take a look.
  8. 4.3: Commerce Subscription Manager

    There is no concept of stock for the subscriptions manager. Commerce products can be limited by stock if you need they feature.
  9. 4.3: Commerce Subscription Manager

    Exactly this. Yes, my aim is to offer an upgrader option to switch to the subs manager.
  10. We've recently spoken about how we've brought our Gallery and Blog apps up to date with interface overhauls to bring them inline with the high standards our customers expect. Keeping this in mind, we're thrilled to announce that we've taken Commerce right back to 2009. This needs an explanation. Way back in 2009, Obama was inaugurated as the 44th President. Minecraft was put into beta, Slumdog Millionaire was released to critical praise and we had a product called IP.Subscriptions. IP.Subscriptions was a lightweight member subscriptions manager that allowed members to purchase elevated permissions via a user group upgrade. It was a fine little app. However, on the horizon we had a brand new eCommerce app in development. Then called Nexus, now called Commerce (we took months to come up with that). It made sense for us to merge the products into one app given they both had overlapping functionality. They both could create packages to promote members to a new user group. Commerce was much more developed as an invoicing and billing system. Everyone was happy. Almost. Commerce has grown to be an incredibly powerful app. It can sell anything from physical products like t-shirts, to digital products such as license keys and it can even manage your hosting set-up. We use it for our support and billing systems, so we know how robust it is. While it's an incredibly powerful commerce system, setting up basic subscriptions packages became a little more complex. Over the past few years we've received a lot of feedback on this. We've listened. Commerce Member Subscriptions We've built a brand new section into Commerce specifically for membership subscriptions. Let's take a look at this in more detail. On the front end, there's a very clear and easy to understand page for membership subscriptions. The main subscriptions interface Here you can see all the available packages, which one you're currently subscribed to and the upgrade and downgrade options. A simple way to upgrade There's several choices for costing upgrades in the Admin CP, here we have chosen to charge the difference between packages. Get to your subscriptions easily Your subscriptions are easily found in the user menu. If the Admin allows, the package you're subscribed to appears as a badge on your profile. There's also a little widget showing the packages which you can drag and drop to the sidebar for an additional prompt for non-subscribers. This gives Invision Community a very clear and easy to understand interface for subscriptions which lives outside of the Commerce store and its packages. Now, let's dive into the Admin CP The main engine for this feature is the package list. This is in a separate area within Commerce. The list also shows the number of currently active and inactive subscribers. This links to the list of subscribers. Other than Bob having a total nightmare, you can easily view which members are currently active. The buttons link you to the Commerce invoice and purchase. If you wish to add a member to a subscription without charging them (you generous soul, you), then that is easily possible. Creating a new subscription package is very straight forward. We've built a new form which is stripped down to the fundamental items you'll need for a subscription. As you would expect, there are several settings to control the system. A few things worth mentioning here: You can force new members to purchase a subscription on sign-up You can show or hide the profile badge indicating which package they purchased. You can choose to allow upgrades or downgrades. You can choose how you'd like to charge for upgrades or downgrades Thank you to everyone who has provided feedback over the years. We're really pleased to present this new feature and hope that it'll make your daily lives just a little easier. Let us know what you think!
  11. Happy 16th Birthday To Us!

    Thank you!
  12. Happy 16th Birthday To Us!

    Thank you, I really appreciate that. I feel @AndyF could help here? Thank you too! Me too! I can't even begin to go there... lol Wow, thank you so much! Wow, that's a long time! Thank you!
  13. Happy 16th Birthday To Us!

    Thanks for the kind words. I'm 42 this year, so not far behind you!
  14. Happy 16th Birthday To Us!

    This month, we turn sweet sixteen! We made our own card this year. I know, it's hard to believe with our youthful looks and energetic personalities, but it's true. Charles and I have known each other longer than I've known my own children and we still make each other laugh on a daily basis. Over the past 16 years we've seen a lot of trends come and go. When we started, AOL dial-up was the preferred method of choice (and probably the only method of choice). Compuserve were flying high and I think I'll stop this walk down memory lane before I turn into my own grandfather and start talking about how things were better in my day. A lot has changed. We've seen the rise of social media and how it disrupted habits. We've seen MP3 players become iPods, and iPods become iPhones and iPhones become iPads (other digital devices are also available). It's crazy to think that our company pre-dates Facebook, Twitter and Youtube. Click on this image to see it unless you have excellent eyesight We're still here because we are always innovating and adapting. The software we're working on right now is vastly different from the one we started out with. And that is how it should be. We listen to our customers and we implement the great ideas. Of course, we'd not have lasted a year without our customers. We're genuinely thrilled to still be doing a job we love and serving customers who have trusted their community with us. Thank you all for choosing us and we're looking forward to the next 16 years.
  15. You don't need to seek Facebook approval if you do the following. 1) You create the app in Facebook 2) You link up the ACP to your Facebook app As you are an admin on the Facebook app, you don't need to approve the app within Facebook.
×