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Matt

Management
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Everything posted by Matt

  1. Matt

    Audience or community?

    Hey, they use great forum software too!
  2. I've said before that when I visit a new website, I often look for a link to their community. It's not uncommon for some brands to have a link to their Twitter account and Facebook page, with a hashtag they'd like you to use when discussing their products. That is an audience, not a community. A true community encourages group conversation and empowers people to contribute ideas, promotion, content and support. A community gives its members a true sense of belonging and more importantly it provides a sense of identity. A community is an ongoing dialogue between you and your customers. It allows you to nurture and grow relationships far beyond what is possible with a hashtag on Twitter. Now consider an audience. Let's say you and 500 other people go to a venue to watch a stand-up comic perform. There may be a little interaction between the comic and the audience, but you are there to be quiet and listen. When the show is over, you go home. Now imagine that instead of going home after the show, you all spend a while talking about the show and the comic. You talk about which bits you enjoyed and which bits made you laugh the most. You compare this comic with other favourites. You share video clips and jokes. This is a community. An audience will follow you and consumes what you broadcast, but it is a one-dimensional relationship. Consider the case of Lush Cosmetics, who earlier this year removed their Facebook Group and replaced their community with a Twitter feed and an app "where the latest digital experiments unfold". I feel this is a missed opportunity to bring customers together to talk about Lush products, share tips, reviews and builder a stronger relationship with Lush. I've also seen startups trying to build a community on Instagram with a hashtag. They tend to search popular hashtags in their business niche and attempt to befriend individuals who are active with those hashtags intending to broadcast their information. This is all fine, but they are just curating an audience. A community is more than a list of followers, and it's impossible to control what content is tagged with hashtags. Just ask McDonalds who quickly realised this with their 'McDStories' campaign. What do you think? Let me know below.
  3. Not many plan to die. I think it's sensible to have plans in place. I have a master document in my office draw with instructions on how to access keychains and 1Password so others can access all my sites and social media accounts.
  4. Deliverability is different from open rates. We use MailChimp and they have good deliverability. The key to increase the open rate is to make sure the subject line is interesting enough to make people WANT to open the email. For example, you'll notice we never use: "Invision Community August Newsletter" because that's boring and people will likely skip it. The subject doesn't really excite anyone. I tend to use the title of one of the entries so something like "What's new in 4.4.5?" or "How to increase engagement" and so on. Stoke people's curiosity so they can't help but to click it. Then the opening paragraph has to be compelling enough to invite the viewer to read. I get hundreds of emails a day and I make a decision in under 2 seconds after opening it if I want to read on. I worked with a friend who owns a fitness brand on daily emails to understand the process better and the subject line was key. Some subject lines for a 25% open rate on a list of 10,000 people, other subjects got a 10% open rate. Someone else I know told me that they did an email to their list and only got 2% open rate! I asked what the subject was, and they said it was "Newsletter #1". They re-sent the email a day later with a new subject line and got 30% open rate.
  5. You can set up social log ins, such as Google and Facebook to make registering faster.
  6. Not out of the box, when you translate the phrasing, it will be used for all QA modes. You could create a little plugin, or theme edit to do the same thing though.
  7. Collecting, curating and organising ideas and feedback is a critical part of managing a community for a product. Even though here at Invision Community, we have a relaxed approach to ideation, we do read and review ideas and feature requests that come into us via our support community and via emails and tickets and organise them off-site. If you wanted to add more rigour to your ideation process, then Invision Community has built-in tools that you can use. This video covers setting up a "Question & Answer" forum, which forms the basis for your ideation section along with using the built-in translation tools to tweak the interface language. The complete process takes around five minutes and is the perfect way to collect and organise community ideas. Once you have it set up, your community members can post their ideas and fellow community members can upvote their favourite suggestions, leave comments on ideas and even upvote and downvote replies inside the idea. Let me know what you thought, and if you have any further questions below!
  8. Minor releases are almost always just maintenance releases. We gather up a fistful of bug reports and fix them to ensure that every month or so, our clients enjoy more stability and efficiency with Invision Community. However, more recently we've noticed that we're running low on bug reports, so we've managed to squeeze in a handful of improvements in Invision Community 4.4.5. Let's take a look and see what's new in Pages. How should the canonical tag behave? While this isn't the most exciting name for a feature, it does explain it reasonably well. We had a recent discussion on the forums where it was pointed out that the canonical tag directed search engines to the first page of any record. While this makes perfect sense for an articles or blog system where the content you create is more important than the comments, it makes less sense if the user-generated content (aka the comments) is more important than the content you put up. A good example here is where you put up a video or link for review. You don't want the canonical tag pointing to the first page as it will ignore the reviews themselves. If you didn't understand much of that, don't worry. The idea behind this feature is to provide Google and friends with a better hint about which content is more important. A happier Google bot slurping your site is a good thing. How about that Admin CP menu? When you create a new database in Pages, it is shown in the ACP menu under 'Content'. This is fine, but when you get a lot of databases, it starts looking a little cluttered, and it can be hard to find the correct one. We've reworked the menu so items have their own section, and can be re-ordered using the ACP menu re-ordering system. Member fields are now filterable. Pages allows specific field types to be filterable. This means you can sort by them with the table's advanced search box, and you can drag and drop a filters widget next to the table to refine the rows shown. Now a member custom field is filterable, which is handy if you use them in your databases. Other areas of the suite. Messenger search A while back, we made a change that removed the ability to search messenger by the sender or recipient name. We also limited the reach of the search system to one year and newer. Unsurprisingly, this wasn't very popular. We've restored sender, and recipient name searching removed the one year limit and re-engineered the internals of search, so it's more efficient and returns results much faster. How many members do you have? You can see quite quickly if you have the member stats widget on the front end, but finding out via the Admin CP is a little more tricky. Until now! We've added a dashboard widget that not only shows the number of members you have registered, but also a break down of their email opt-in status. A happier autocomplete. Apple has this cool feature where if you receive a text message for a two-factor authentication login, it offers to auto-fill the code box for you. We've had a sweep throughout the suite to ensure two-factor authentication fields allow this autocomplete to happen. While we were at it, we made sure that other fields are more easily autocompleted. That wraps up the new features in Invision Community 4.4.5. How many have you spotted after upgrading? Let us know your favourite below.
  9. BBCode still works - so you can type stuff like: [b]Bold[/b], [i]italic[/i] and so on. To add your own replacement style buttons, check out this guide:
  10. I've said it elsewhere, but I do not think it makes sense for Apple's business model to allow PWA push notifications. There's a lot of reasons why. Some are financial; they could see a drop in App Store submissions which loses a potential revenue stream. There's the issue of allowing the "Wild West" to push notifications to an iPhone without the app being first vetted to ensure that it follows good design and doesn't overwhelm the end-user. Probable data concerns, and so on. I don't think it's lack of technical ability or developer desire that iOS still does not have push notifications. The company is very silent when asked, and allow bug reports and feedback to stack up. I could file a bug report and make our voice heard, but it won't matter a jot. Developer pressure won't get this overturned as I suspect it's a business decision made outside of the developer's cubicles. The recent "improvements" for PWA skirt the issue of what makes a web app useful on an iPhone.
  11. I haven't had view signatures on since 2001.
  12. We already have PWA support built into 4.4 As mentioned above, this offers a way to add the logo to the home screen, I've actually done this myself. There are more things we can do, and we'll likely add improvements in the near future.
  13. We have tested v3 with a few large client sites, and the results were very disappointing. Currently v2 does a much better job at filtering out potential spammers than v3.
  14. ^ "Invision Community" is what we refer to ourselves as.
  15. @coert_g I'd submit a support ticket so we can look in more detail.
  16. We have nothing off the shelf, but Shopify has a great API, which could be used to talk to our API. It would require some custom coding, but it's possible.
  17. You need to search for: "Group Mention" (note the quotes). This treats it as a phrase, and not "group" or "mention". This is a hint underneath the search results. We used to default to "AND" search which would have been better for you, but then we had people searching for "cars bikes" and only finding results for items that had both 'cars' and 'bikes' in the content, when they wanted content to match either. Also, we use ElasticSearch's relevancy which does a fairly good job. You can't really say "make your search results as good as Google's" as we don't have the processing power, their custom algorithms and so on. Using ElasticSearch with the and/or default set to your own preference generally returns a good data set. I think search is spot on here. Our two posts rank as more relevant as they are very new (something Google won't factor as it needs to spider and crunch the data first)
  18. What would you suggest? We allow Admins to decide if it should be "And" / "or" by default. We have the option to switch between And/Or searching both in the main search form, and in the drop down search form on every page. We have "Can't find what you're looking for" links to search variants of your original terms. I can't think of what else we can do.
  19. We do, which is why we have this:
  20. You can also search for a phrase by wrapping it in quotes. Try searching for "Raffles system".
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