General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,029 topics in this forum
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Do invision have plan for same ? How some 1 can manage audio files Also for reels , shorts
Last reply by Saurabh Jain, -
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Hello, I have been using the 30 day trial and I find it excellent, I have been using other platforms for the last few years and I find this one very clean and intuitive. I have a few questions that will determine whether or not I purchase a classic license. I have written directly to the sales email but have not received a response. Somebody could help me? My doubts are the following: 1. What exactly do I get with the Classic version? It indicates it on the pricing page but it seems like very little information to me. Do you have detailed specifications indicating limitations? 2. I understand that we are currently running version 4. If I purchase the clas…
Last reply by Gary, -
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My site data has now grown. I have two options. Move to a bigger hosting plan or offload to Amazon S3. If I offload all files, data, and images to Amazon s3. Will it affect my Google Image links? Will links for photos in Google and other search engine still work? Or will my site need to be re-indexed by Google? Is there any negative side effects from doing this? Will all the local data automatically be deleted after moving to Amazon s3?
Last reply by Randy Calvert, -
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When creating a forum, I can make it as Discussion or Questions. Is there a way a single forum can have both? Otherwise, do I need to create a second forum for any topic I want to provide experts on?
Last reply by Elon Report, -
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Good day! First a little background - I work for a small software company. We just launched a user group with all of our users and set up a community site for the group. We also launched a monthly webinar training series. I know that our site allows for live topics and I'm very interested in that. Also please note that I have basically no knowledge in live streaming and the regular meeting series with lots of people is still very new for us. Now for my question - We currently use Google Meet for our monthly webinars and this is working well. We thought about setting up the live topic but we realized that the Google plan we have does not allow us to do live streami…
Last reply by Jim M, -
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I have two subscriptions (no products). I would like to give a limited number of discount for the purchasing of subscription. Example subscription: 100USD initial payment and 30USD for renewal. I would like to give a 100% discount for initial payment only. Limited to the first 5 subscribers. Possible?
Last reply by Sonya*, -
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I upgraded to 4.7.16 a couple of days ago. A customer purchased a ticket for our conference overnight and has contacted me about a mistake: he's been charged twice because the conference ticket appears as two goods purchased once each. You could put that down to human error (although that would require somebody to commit the action of clicking on the quantity counter, so seems unlikely) but what's caught my eye is that it's the same good listed twice with a quantity of 1 rather than listed once with the quantity showing 2, as was the case prior to upgrade: Could somebody in Support please look into this for me?
Last reply by Esperanto, -
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Bots
by breezy1941-
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The last 3 days, I have increasing numbers of bots, continually logging into the forum, yet not really logging in. Could you please do whatever it is you do in order to stop this unwanted invasion? Thank you very much. breezy
Last reply by Marc Stridgen, -
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If I change to the new Classic license does it automatically install all the apps whenever I next download an update package? I only use Forums and Pages, I could possibly use Commerce but not interested in Blog Gallery or Downloads
Last reply by Gary, -
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Hey guys, A very simple question, when images are uploaded to the IPS suite, is any form of compression undertaken? I am trying to eliminate an issue where clear uploaded images to the site (through adminCP as part of a custom award app) are appearing as it they are a lower definition. Of course this can be a server side setting or even the app in question, but I just want to remove IPS as a factor or indeed ad it as a factor for investigation. Many thanks, P
Last reply by panzerscope, -
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Does anyone know if there's an add-on of some sort that will scan uploads for potential malware and/or viruses as they are uploaded? Preferably one that will auto-hide an upload and generate a moderators report if something is detected so that it can be investigated.
Last reply by Arthmoor, -
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Hello. We're looking into re-opening our forums to new users and want to make sure the email is working. Questions: 1) If we use PHP as the delivery method, I assume that means it will send from an address like forums@ourdomain.com. How do we configure this? I don't see where we would enter the credentials on the forums. 2) Is there a better way to send emails? I see the option for SendGrid but not sure what that is.
Last reply by Jim M, -
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Is there a way to edit the /tags/ folder or page(s)? It has a noindex hardcoded inside <head> and I am not able to remove it because I couldn't find template/block or anything related to this. Do you know where I could find and edit? (for example: https://community.nursa.com/tags/shifts) Thanks!!
Last reply by Jim M, -
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Hi folks. Is it possible to get posts from Open Clubs listed in the latest posts widget? If so, how? If I change Clubs settings to show content areas everywhere, I only see the first post of the thread. I'd like to have posts from open Clubs showing normally in latest posts, unlike closed Clubs that show only for members.
Last reply by Marc Stridgen, -
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I am looking for a possibility to offer paid articles on the site. The workflow is simple. The user creates an article in Pages database. It is hidden for all except for staff (pre-moderation). We (the staff) review the article. If it suits, the user can pay. The invoice should be generated. After the payment is completed, the article is instantly shown on the site. It should be a one-time-payment per article. If user submits another article, go to step 1. The challenge: The user should only be able to pay for the articles, we have reviewed. The invoice should be generated automatically upon reviewing of the article (status: r…
Last reply by Randy Calvert, -
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Hello, I'm trying to integrate Google Maps (website), but in API restrictions I only see 2 options. The Maps JavaScript API, Maps Static API, and Places API are not listed. I think I have followed the instructions correctly so far. Thanks in advance for any assistance.
Last reply by arrowman, -
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When in gallery images I click show EXIF information, the geolocation is not included in the list. Is there any reason not to include it? Thanks in advance.
Last reply by Marc Stridgen, -
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- 3 followers
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This plugin only just stopped working completely for me after the update to the latest version of invision. I am currently using version 1.0.8 though it says it was updated to '2.0.1.1 Beta' on 22/05/23 but never upgraded to that as the link is broken from the AdminCP. Any idea where I can find the latest version of this plugin and if it is still supported by the author, not sure if this is or isn't them: @Catzwolf Many thanks in advance
Last reply by Adriano Faria, -
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Hello, I think these databases in clubs are really very well done. However, there is currently a bit of chaos because really every club member can write in it. Is it possible to set it so that only club moderators can write in it? Or let the club admins choose who can write in it. Kind regards, Vakarian
Last reply by Vakarian96, -
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My forum is set up so that it requires manual approval of all new registrations. I think I used to get an email when somebody registered but I'm I'm. not getting them now. If I don't check in the admin panel very regularly, I miss them. I have looked and I[m sure it's there somewhere but can't find where to turn it on.
Last reply by Marc Stridgen, -
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Hello, I'm building a new forum using IPS, but I forgot how to add a "security check" to the sign-up page. My old forum had it, as does invisioncommunity.com, but the new forum does not have a sign-up captcha. I tried to check the options in ACP, but there was only an option to use a Captcha for spam post prevention. This is my new forum, and this is my old forum and https://invisioncommunity.com/ 's setting for Sign up Captcha It would be great if anyone recall my memory for this captcha setting.. Thanks!!
Last reply by Jipa331, -
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Is there anyway to remove the dates from forum posts? See attached screenshot of what I want to remove. Or maybe there is a addon to remove this date? It's just so in your face and some forums are older yet still lots of valuable info in them yet people see the date and think its old info.
Last reply by Marc Stridgen, -
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Hello, Trying to connect my forum via Api And faild. Should i do something with the .htaccess file? where this file located?
Last reply by LiveG,