Marc

This can only happen if. those details are incorrect or it cannot contact for whatever reason

We need to work on it before deciding what the action is we need to take there :) I realise you're waiting for a fix

There you go. Thats at least 1 3rd party dev who has said they can. So you just need your files

I feel you are misunderstanding. Its an installation file essentially. Once its installed, that file itself doesn't exist. What exists after that point is the files it installed. If you have lost the installation files, we cant provide you with that. The same would happen if you were self-hosted. Once installed, only the files themselves it installed exist. You could grab those files yourself of course, but you couldnt get the tar file, even if you had full access. I can only say we can provide you with the files. What a developer can then do, would be down to that developer.

You have uploaded the full folder, instead of uploading the folders contents

You can add any tags you like within the admin CP

To remove that, you would need customisation as mentioned. However the bug where it was showing an incorrect name was resolved in 5.0.20

You cannot download the tar, whether on cloud or otherwise. The only person who can give you the tar file you installed from, is the author. When you install, the tar is unpacked and installed. Its not retained, regardless of where your site is located. You can get a backup of your site, including applications and plugins folders, on request at any time in support ticket. You have jumped to many conclusions there that are incorrect

They have all been patched, even if the upgrader hasnt been run :)

It isnt, however its still an open bug, and we are still in beta. You may have noticed, there was some urgency on getting out a release there with what is included :)

Have you thought about using a club for this purpose?

We're constantly monitoring these and amending as needed. However please do submit a ticket for these where needed

Its a template hook in front>store>package to add things to the top of the page

Yes, thats correct

This would be in your group in Members->Groups in the admin CP. Edit your group, and take a look at the content tab