Staff & Moderation

Creating Administrators and Moderators Once your suite is installed, you’ll likely want to set up members of your team to help manage and run it. This may include staff who moderate specific areas of your community, as well as others who assist with broader administrative tasks. These roles are referred to as Moderators and Administrators. Before setting these up, it’s important to understand the difference between the two. At the most basic level, Administrators are members who have access to t

On the front end of your community, moderators can manage and moderate content based on the permissions you’ve assigned to them. Moderation can take place at both the individual item level and at the container level. Moderation can be something actioned by an individual, or an automated action. For example, a moderator might moderate individual posts directly from within a topic, or manage entire topics from the forum view. A content item may have to be approved, as it has hit a predetermined ac

When moderating content, it’s often helpful to add a note to a conversation for context or clarity. These 'staff notes' can be used to leave information for other staff members, or, if appropriate, to share a note that is visible to members. Staff notes provide a useful way to explain moderation actions, leave internal reminders, or communicate decisions clearly without altering the original content. Content Messages Any member who has moderator status on the site can use staff notes, provided

Invision Community includes a Saved Actions feature that allows community staff to perform multiple moderation actions on one or more topics at the same time. For example, you might apply a title prefix, move a topic, and add a reply in a single step. This is ideal for handling common, repeatable actions. While saved actions work well for “canned” responses, they are less flexible when you want to personalize a reply. Stock replies solve this by allowing you to create full replies, partial respo

Administrator and Moderator logs can be an important part of the IPS Community Suite. They allow you to track who performed specific actions within your community, such as hiding a post or deleting a member, providing transparency and accountability for moderation and administrative activity. Finding Admin/Moderator Logs You can access both moderator and administrator logs by navigating to the following area of the Admin CP Members → Staff and then selecting either Moderators or Administrators

Creating a staff directory for your community can be useful for a variety of reasons. It may simply allow members to quickly see who the staff are, or, in the case of gaming communities, represent staff members who also hold in-game roles. Whatever the purpose, Invision Community makes it easy to create and manage a staff directory directly from the Admin CP Creating a Directory A staff directory can be created from the following location in the Admin CP Members → Staff → Staff Directory By defa

The Moderator Control Panel, knowns as the Moderator CP, provides a central hub for moderators to manage items that require attention, along with access to a range of useful moderation tools designed to help keep your community running smoothly. From here you can manage content such as deleted and hidden items, featured content, and assignments. Manage members by adding alerts to the system, view warnings, and find information about specific members, and create announcements and live topics for

The warning system allows you to formally warn members for unwanted behavior and apply consequences either automatically through predefined rules or manually by moderators. This helps ensure moderation is consistent, transparent, and scalable as your community grows. The Warning System The warning system consists of three main areas: Reasons, Actions, and Settings. These are managed from the following location in the Admin CP Members → Content Moderation → Warnings Each section is outlined in de

When reading topics, comments, or other content, you’ll often see replies from your team members. While Invision Community already allows you to assign custom group images and member titles, important staff responses can sometimes blend in with other replies. To help important responses stand out, you can enable post highlighting for specific member groups. When enabled, posts from those groups will be visually distinguished from regular replies, ensuring they’re easier for members to notice, as

What are assignments? As communities grow, managing content effectively becomes about more than simply assigning moderators to areas of your community. Modern communities often rely on people with specific knowledge, responsibilities, or expertise to ensure members receive the best possible response. Assignments allow you to direct individual topics to the right person or team, regardless of where that topic was created. Rather than hoping the appropriate team member notices a discussion, you ca