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Invision Community Blog

Managing successful online communities

Matt's Blog

Beyond the support desk

If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection. And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's strai…
Matt

Matt

3
Product Updates

4.5: Commerce Trials

One of the most popular requests we get for Commerce is for a free trial period for subscriptions. We've heard from many clients that wish to allow their members a free, or reduced cost trial period before auto-renewing the full price. I'm pleased to say that we've now added this functionality into Invision Community 4.5. Let us take a look at how it works. Initial Terms In …
Mark

Mark

14

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Test drive Invision Community 4.5

We started talking about Invision Community 4.5 way back in November of last year. Now, less than six months later, it's ready for you to test. While we put the finishing touches to a few features, we have set up a preview site so you can test out the new features, leave your feedback and make a note of any bugs you spot. Head over now to the Invision Community Alpha test site. Plea…
Matt

Matt

29
Product Updates

4.5: Everything else

We have announced a lot of new things coming soon with Invision Community 4.5. Most of these are pretty big new features worth a blog on their own. However, we've made a lot of smaller changes that may not deserve their own blog but still have a significant impact. Let's run through some of those. Performance Improvements For every major release, we take some time to run through t…
Matt

Matt

37
Product Updates

4.5: Language System Updates

Ever since Invision Community 4.0, there has been a huge focus on making communities multi-lingual by providing translation features inside the AdminCP. We have received a lot of feedback on our multi-lingual and translation tools over the past year, and we're happy to announce these new features coming to Invision Community 4.5. Pages Phrase Tools If you have the Pages application, you…
Ryan Ashbrook

Ryan Ashbrook

20
Product Updates

4.5: Introducing our updated default theme

If you've been around Invision Community for a while, you'll know our frontend default theme hasn't significantly evolved since the early days of 4.0. Indeed, the last significant refresh came with 4.2. With the upcoming release of 4.5, we wanted to revisit the default theme and give it a facelift for 2020, as well as make incremental improvements to the underlying codebase as a stepping ston…
Rikki

Rikki

66
Product Updates

4.5: Improvements for theme designers

If you've been around Invision Community for a while, you'll know our frontend default theme hasn't significantly evolved since the early days of 4.0. Indeed, the last significant refresh came with 4.2. With the upcoming release of 4.5, we wanted to revisit the default theme and give it a facelift for 2020, as well as make incremental improvements to the underlying codebase as a stepping ston…
Rikki

Rikki

32
Product Updates

4.5: Page Builder Widgets

Invision Community introduced drag and drop widgets many years ago. These widgets allowed anyone to add blocks to existing views, and to build up entirely new pages. These widgets were great for quickly adding content to a page, but they weren't incredibly customizable.  For Invision Community 4.5, we've added three new Page Builder widgets which allow you a little more control. For…
Matt

Matt

34
Product Updates

4.5: Private staff notes

Managing a community as a team makes internal communication an essential part of its successful management. There are times where you want to leave notes for other staff on specific topics that you're watching. Perhaps a member is close to breaking the rules, or it might be that you want to keep the topic focused and on point so wish to split off-topic posts into a different area. Whatev…
Matt

Matt

27
Product Updates

4.5: New Post-Installation Onboarding

Installing Invision Community for the first time is a fun and exciting process. After all, you're about to launch a new community that is going to thrive and attract members from all over, and you want to make sure you set it up just right to facilitate a painless experience for your visitors. If you're new to Invision Community, however, it can be a little daunting when you think about "ok w…
bfarber

bfarber

11
Product Updates

4.5: Forum View Updates

Invision Community has had different view modes for a good number of years. Forum grid view was added to create some visual interest when listing forums, and we've had expanded and condensed view modes in streams since they were introduced. We've taken both of these views a step further in Invision Community 4.5 Forum Grid View To create even more visual interest, the grid view no…
Matt

Matt

21

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