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Managing successful online communities

Matt's Blog

3 lessons content creators can learn from conspiracy theories

Conspiracy theories have roots in the 19th century and have been popular for decades. Until recently, conspiracy theorists have lived in the margins. They are often convinced the earth is flat, Lee Harvey Oswald didn't act alone, and the moon landings were faked in a Hollywood sound stage. More recently, with 9/11 and the coronavirus pandemic, these conspiracy theories have become more mainst…
Matt

Matt

6
Community Management

Lessons from the Virus: Community Engagement from WHO

The World Health Organization (WHO) is the world's most trusted source of information on international health, and a foremost partner to public health agencies combating the coronavirus.  They also understand the critical need for risk communication and community engagement to respond to the coronavirus pandemic -- a valuable strategy that any online community can adopt in these volatile times.   …
Joel R

Joel R

2

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Product Updates

4.5: Sign in with Apple

Since the feature was announced at last year’s World Wide Developer Conference (WWDC) we have received lots of requests to implement Sign in with Apple in Invision Community. We’re pleased to announce that as of 4.5 this is now available. You will need a paid Apple developer account to use it but once enabled users will be able to sign in using their Apple ID and all the convenience that brin…
Andy Millne

Andy Millne

26
Company

Welcome to Invision Community 4.5

We've been on a little journey together since we announced the first Invision Community 4.5 feature way back in November 2019. The first feature we announced was a revamped Admin Control Panel interface which created more visual space and brightened it up. Actually, we made it so bright that the first feature request was to add a dark mode (which we did). In the space of three short mont…
Matt

Matt

34
Product Updates

4.5: One More Thing...

Almost ten years ago we launched the Marketplace; a place to connect Invision Community owners with talented developers creating new functionality. Over the decade, the Marketplace has grown to hold thousands of applications, large and small. For many Invision Community owners, the Marketplace has become an essential resource. Our aim was always to have the Marketplace available inside y…
Stuart Silvester

Stuart Silvester

63
Product Updates

4.5: Two feature additions

As the deadline slowly comes down, two last feature additions race towards the descending door and slide in underneath with seconds to spare.  If you've never seen "Raiders of the Lost Ark", then you probably think this is a weird way to start a blog. As we wrap up development for Invision Community 4.5, we squeezed in two extra features that I want to talk about today. Per Topic Po…
Matt

Matt

17
Matt's Blog

Beyond the support desk

If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection. And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's strai…
Matt

Matt

3
Product Updates

4.5: Commerce Trials

One of the most popular requests we get for Commerce is for a free trial period for subscriptions. We've heard from many clients that wish to allow their members a free, or reduced cost trial period before auto-renewing the full price. I'm pleased to say that we've now added this functionality into Invision Community 4.5. Let us take a look at how it works. Initial Terms In …
Mark

Mark

15
Company

Test drive Invision Community 4.5

We started talking about Invision Community 4.5 way back in November of last year. Now, less than six months later, it's ready for you to test. While we put the finishing touches to a few features, we have set up a preview site so you can test out the new features, leave your feedback and make a note of any bugs you spot. Head over now to the Invision Community Alpha test site. Plea…
Matt

Matt

29
Product Updates

4.5: Everything else

We have announced a lot of new things coming soon with Invision Community 4.5. Most of these are pretty big new features worth a blog on their own. However, we've made a lot of smaller changes that may not deserve their own blog but still have a significant impact. Let's run through some of those. Performance Improvements For every major release, we take some time to run through t…
Matt

Matt

40
Product Updates

4.5: Language System Updates

Ever since Invision Community 4.0, there has been a huge focus on making communities multi-lingual by providing translation features inside the AdminCP. We have received a lot of feedback on our multi-lingual and translation tools over the past year, and we're happy to announce these new features coming to Invision Community 4.5. Pages Phrase Tools If you have the Pages application, you…
Ryan Ashbrook

Ryan Ashbrook

20

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