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Invision Community Blog


Managing successful online communities

Community Management

What are the benefits of a support community?

When your customers buy or use your products, they will have many questions. They may have issues using the product, or they may have requests for future versions based on their needs. Managing and responding to those questions and requests quickly increases conversion, satisfaction and the likelihood or purchasing again. The statistics back this up. There is no doubt tha…

Matt

Matt

Matt's Blog

Audience or community?

I've said before that when I visit a new website, I often look for a link to their community. It's not uncommon for some brands to have a link to their Twitter account and Facebook page, with a hashtag they'd like you to use when discussing their products. That is an audience, not a community. A true community encourages group conversation and empowers people to contribute ideas, pr…

Matt

Matt

Community Management

Ideation within Invision Community

Collecting, curating and organising ideas and feedback is a critical part of managing a community for a product. Even though here at Invision Community, we have a relaxed approach to ideation, we do read and review ideas and feature requests that come into us via our support community and via emails and tickets and organise them off-site. If you wanted to add more rigour to your ideati…

Matt

Matt

Product Updates

What's new in 4.4.5?

Minor releases are almost always just maintenance releases. We gather up a fistful of bug reports and fix them to ensure that every month or so, our clients enjoy more stability and efficiency with Invision Community. However, more recently we've noticed that we're running low on bug reports, so we've managed to squeeze in a handful of improvements in Invision Community 4.4.5. Let's take…

Matt

Matt

Community Management

4x4 Growth Hacks ūüöÄ

Are you curious ūü§Ēabout ways to boost your engagement that don't require a lot of effort?¬† Want some shortcuts to set your engagement on fire ūüĒ•?¬† ¬† Check out these 4x4 tips of¬†four¬†growth hacks that you can implement in less than¬†four¬†minutes ‚Ź≥ to boost engagement. 1. Add a content block at the bottom of topics.¬† Sounds upside down ūüôÉ, right?¬† Most admins add content blocks at the tops of …

Joel R

Joel R

Community Management

Rewards & Reinforcement: Delivering Member Greatness in Online Communities

Bad communities promise great things to its members. Good communities offer great things to its members. Great communities fulfill the greatness of its members.¬† A primary purpose of every community is to fulfill the needs of its members.¬† A strong community will go beyond the immediate, basic needs and ensure that¬†fulfillment is a positive experience.¬† By doing so, it builds in positive rewa…

Joel R

Joel R

Community Management

4x4 What Do Visitors See When They Visit?

What do visitors see when they visit your online community? And when was the last time you logged out to browse like a visitor?¬†¬† Check out these 4x4 tips of four items in less than four minutes for the visitor experience: Check your Registration Process, especially any social sign-ins. You may want to increase or reduce security checks.¬† You may need to fix¬†social logins. And you may …

Joel R

Joel R

Matt's Blog

CrossFit suspends Facebook and Instagram accounts

A month ago, CrossFit, Inc. posted a scathing blog entry outlining why they made the decision to quit Facebook and Instagram. I first came across CrossFit back in early 2007 when I was looking for new ways to improve my fitness. Their fitness programming was a breath of fresh air. Most workouts were based around either long cardio workouts such as running or traditional gym workouts with weig…

Matt

Matt

Community Management

The State of the Internet: Mary Meeker at 2019 Code Conference

Mary Meeker delivered a rapid-fire review¬†at the 2019 Code Conference of her latest¬†Internet Trends Report, widely considered to be one of the most influential and comprehensive reports on Internet trends.¬† The report covers¬†11 broad areas from ecommerce to education, data growth to usage, work to¬†immigration,¬†and China.¬† The report's foreword includes the following statement: Thi…

Joel R

Joel R