A successful community manager is a combination of so many things.
Being a successful community manager demands that you be a multi-faceted person and to apply a dynamic personality to a position that’s always in flux. You’re the authorized ambassador of your organization; you’re the chief moderator who sets and enforces community guidelines; and you’re the counselor and friend to all of you…
Outside your window, the leaves have burst into fiery reds and oranges. A crisp breeze floats in the air. The birds have long chirped their good-byes.
And you’re sipping a hot cup of apple cider, contemplating the change in season.
The holidays are almost here.
The end of the year is one of the best chances to take stock your community and provide an emotive experience for your me…
Yet again, Joel hijacks our company blog for another generous slice of knowledge from the front-lines of administrating a successful community.
Inspired by Invision Community client @Joey_M who discovered the emoji of serendipity and chief architect @Matt who literally knows everything about Invision Community in ACP Tips and Tricks, they both made me realize there’s always something to learn…
Dealing with spam can be an annoying problem for community moderators. It's bad enough that our inboxes get clogged up with it daily.
Invision Community comes with several tools designed to mitigate spam, and make it hard for spammers to get a foothold in your community.
This short video takes you through several key areas:
The Invision Community spam defense system
Once again, we hand over the reigns of our blog to client and friend to Invision Community Joel for another client view of our community suite.
Today @Joel R tackles Activity Streams, and how to make them "your awesome".
Activity Streams is one of the best new features of Invision Community 4 with more flexibility and options than ever before. It can be an amazing and easy way to div…
Today, we're handing over our blog to long time client and friend to Invision Community, Joel R.
@Joel R is often found hanging out in our community offering his insight and wisdom when he's not harassing the team in Slack.
Over to Joel.
Invision Community releases a variety of blockbuster features in every major update, which usually hits once a year. You may think those updates a…
It's 2 am, and my bleary red eyes are fighting sleep. My thumbs are still glued to the Playstation controller as I try and persuade my on-screen avatar to complete the level. If I manage it, I've won another trophy.
Many of us have been there. Investing a considerable amount of time into a game just to get to the next level, win a trophy or better yet, complete the entire game.
I still r…
Work smarter, not harder is a motto we hear a lot of in our modern age.
This is of course great advice. Invision Community's Admin CP is packed full of tools and settings to help you configure your community to your needs.
In this short video I show you how you can work smarter in the Admin CP.
I show you how create a dashboard perfect for your needs. The dashboar…
We often get asked how to create a portal-like home page for a community.
A homepage has many benefits including:
Showing your best content first
By using the "Our Picks" blocks, you can display your best content first. This content sets the tone for the site and will encourage engagement across your site.
Display multiple areas of the suite
Each application has its own feed blo…
A positive community is a wonderful thing. It's fun to read and almost irresistible to join. You instantly feel welcomed and quickly make new friends.
Carefully managed communities tend to be respectful. Individuals may occasionally argue and disagree, but these are short term incidences that do not affect the community.
Is this by chance or by design?
Your role as a community leade…
Pages is one our most flexible applications.
We use Pages on this site for our news blog, our release list and our bug tracker. We also use it internally to track customer suggestions, knowledge base articles and more.
The most common use for Pages is as a simple articles database. With its built in templates, you can create interesting and engaging pages in just a few minutes. This is h…
Do you have a community but are looking to move to a more modern and feature rich platform?
There's a lot of ways Invision Community can breathe new life into your community. With our engagement features, advanced promotion features and mobile ready responsive themes, your members are going to love the changes.
Invision Community can power your entire site, from the content management fr…
You've no doubt heard about GDPR by now. It's a very hot topic in many circles. Lots of experts are weighing in on the best approach to take before the May 25th deadline.
Which reminds me of my favorite joke:
"Do you know a great GDPR expert?”
Yes, I do!
“Could you send me his email address”
No, I'm afraid not.
I wrote about how Invision Community can help with your G…
If you've already got a Wordpress website, and have recently added an Invision Community, you might want to show recent posts or topics right on your Wordpress site.
You might think this involves complex programming and custom themes, but thanks to some Pages magic, it's a very simple task that you can do in under 5 minutes.
This very short video walks you through the process.
To monetize, or not to monetize, that is the question that preoccopies our administrators!
Ok, I'm no Shakespeare, but a vital question community owners are faced with at some point is: can we and should we make some money from our community?
Let's first look at the "should we?"
Absolutely! You don't need to frustrate your users or risk goodwill by starting monetization. Running a comm…
Are you a member of a busy Facebook Group? Do you find it overwhelming trying to sort through all the posts to find something posted the day before? Are you now missing new posts and only seeing them a few days later?
Facebook Groups are tempting to use as they are free to set up but is this the best decision for the future of your business?
At the beginning with just a handful of member…
There are many different reasons to build a community. It might be based on your business or a hobby. It may be to talk about your favourite sports team. Whatever the content, the key to success is to engage your community.
We've been helping successful communities for over 15 years. During that time, we've picked up a handful of tips that we are going to share with you today.
Pick one t…
One of the advantages of running your own community is that you get to control the branding.
Branding is important as it defines and re-enforces your customer's experience. Branding also promotes recognition, it sets you apart from your competition and it provides motivation and direction for your staff.
Invision Community has many built in tools to change the look and feel of the commun…
When I started creating communities close to two decades ago, getting new members was easy. All you had to do was put up a script, create some "Chat here" forums and email your friends. It didn't take long for word to spread and you had a healthy forum buzzing with conversation.
Now, it's different. The internet is a crowded space. No matter what your niche, you will be competing with other b…
Despite your best efforts, is engagement a problem for your community? You have your site promotion running well and you are seeing plenty of traffic but it doesn't convert into comments, posts or reactions?
Invision Community is a powerful platform that offers layers of complexity for the many sites it powers. When you are struggling to convert page views into comments, it's worth taking a s…
Making security considerations a key part of your community setup and maintenance can save you from many future headaches.
You've worked hard to get your community moving. Don't make yourself an easy target and undo that work.
Here’s our current advice to our customers.
1. Enable HTTPS
HTTPS is fast becoming the standard way to serve websites. In 2016, more than 50% of web …
We all know what a pain spam can be. We deal with it daily in our inboxes often relying on clever software to filter it out for us. Even worse, some spam is so well disguised that it can fool you into thinking it is a genuine message.
You've put in the hard work with your community. You've used the built in social promotion tools and SEO features to get it noticed. Now that it's indexing well…
Unlike a regular website, where you write content for each page, target keywords and optimize text, a forum community's content is predominantly written by users. They don't know or care about your site's SEO and just want to interact with other users or find answers to their questions.
To keep your community moving forward, Invision Community implements many best-practice SEO techniques and …
Whether you run an existing community or are taking tentative first steps into setting up an online community forum around your brand, an important choice you need to make is between social networks like Facebook or having a community you own and control.
Let's take a look at the benefits of an owned community versus a Facebook group - as well as how you can still use Facebook (and other soci…
Whatever the purpose of a community - be it customer support, fan engagement, interest-based groups and so on - there's usually a need for site staff to communicate important information to users.
Of course, in some cases this information is best suited to a site announcement, which by design has a lot of visibility and authority. But it's important that day to day staff posts stand out too…