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Joel R

Invision Community Advocate
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Joel R last won the day on October 13

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About Joel R

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    Frequent Contributor
  • Birthday 05/01/1992

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    San Francisco, CA, USA

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  1. Whether you call them Champions 🤩, Advocates 🌟, or Superusers 🏆, every community contains an elite group of members that carries 🏋 the community. They don't just drink the kool-aid 💧. They mix, chug, and swim 🏊‍♀️in the community kool-aid. Learn 🔢 four community management concepts about Superusers in less than 🕓 four minutes. 1. 90-9-1 Rule (aka "1% rule"): The 90-9-1 principle refers to the lopsided inequality of user engagement that 90% of users are lurkers 🙈, 9% of members contribute from time to time 🙉, and 1% of users 😸 account for almost all contributions. Superusers are the 1%. 2. Intrinsic Motivator: Motivation that comes from internal motivation💖, rather than any external rewards. This could be a sense of satisfaction 😃, pride 😤, ownership, loyalty, friendship 🤗, or other emotional and internal motivator. Long-term superusers 🏃 are wired to intrinsic motivation. Tapping into intrinsic motivation is key to providing new motivation for superusers. 3. Spiral of Silence: Be careful ⚠️, however, that your superusers don't overwhelm 🛑 the conversation which can lead to the Spiral of Silence: a theory that as the vocal minority becomes louder 📢, other members adopt the same views or fail to share opposing views. You'll need to privately manage this vocal minority, especially if they're negative 💢. 4. Work Out Loud 💬: An engagement practice for superusers to visibly share 🗣 their work online in your community. It offers opportunities for superusers and members to openly share 👯 their knowledge, generosity, purposeful discovery, and growth ✨. Usually entire point ✴️ of communities of practice.
  2. Users are testing the app created for Invision Community, not for their own forum. The link for joining the test group is available at the end of the article. This is the only thing that is available at this time.
  3. Can you projects accept oAuth 2? Otherwise, you might reach out to her developer of the available WordPress SSO plugin in the Marketplace @stoo2000 to see if he can do something for you.
  4. Is your plugin the SSO for WordPress?
  5. Subscriptions are a part of Commerce, which contains support tickets, products, subscriptions, and hosting.
  6. When you've turned off the notifications, is it because: You normally turn off ALL notifications from all apps, so this is standard and consistent across all of your mobile apps You turned off the IPS notification. And why?
  7. Can you explain this request in more detail?
  8. This is definitely a much more accurate view and I agree with your sentiment. (I also like your point about low value members with 0 posts, you should have another template specifically for those members versus a member with a lot of content.) For the 10% where you'll never change their mind, that's fine - delete their account and move on. But that leaves 90% (!) for you to engage with, including members who have never posted, who don't know why they're deleting their account, and who can be re-activated to become a member. And for the 10% with valuable content who have been a member, putting in an extra 30 seconds and filling out a template to save a member is a great trade-off. This guide isn't about trying to win back 100% of all members. That's not realistic. But if you can deflect half of the negative inquiries and activate 10% to revisit, that's 10% more than what you had before. My ultimate point is that some of us spend all of our time in the "community." And we forget about communication that occurs in the "non-community" through the Contact Form and Commerce Support Requests, and these are just as valuable touchpoints (if not more) than those in the community.
  9. Think about all the different touchpoints where you try to connect with members: forum discussions, blog comments, personal messages, email newsletters, weekly meetings, and perhaps offline events. You write witty and clever messages. You dedicate an entire section of your community to welcome and hello topics. You spend enormous amounts of time trying to elicit engagement from members. What if I told you that there’s one touchpoint that you consistently overlook where members reach out to you, some for the very first time? You receive messages every day and every week from users through the Contact Form. It’s one of the most common touchpoints that you’ll ever experience with members. Unfortunately, most admins gloss over messages through the contact form, because we think it’s secondary to the activity in the community. That’s not true! As a touchpoint to your community, the interactions through the Contact Form are as important as any other user-facing activity. In fact, because members proactively reach out – some for the very first time – this is likely one of the biggest opportunities where you consistently under-engage. It’s time to fix this gap. Here are examples on how to effectively respond to 2 different types of messages from the Contact Form. Let’s look at some sample responses with a fictional online community “Toronto Birding Society” (Note: I know nothing of birdwatching or Toronto). Responding to Guidance Questions Many questions you receive through the Contact Form are “guidance” questions. These are questions that ask about function and features such as “how to?” and “how do I?” The tone is usually neutral, and the intent is positive (eg. to learn). These questions are easy-to-answer and the responses usually involve instructions, step-by-step details, and screenshots. If you only respond to the specific inquiry, however, you miss out on all the potential of member growth: to affirm the relationship, recognize his contributions, instill community culture, and ultimately encourage the member to contribute in a more meaningful manner. Example: Responding to Negative Sentiment Questions The next type of question you receive through the Contact Form are questions of “negative sentiment.” These are questions that ask to cancel, terminate, or suppress various functions because the user would like to disconnect from the community. Even though the tone is neutral, the intent is negative. Just like before, the questions themselves are easy-to-answer. However, if you took the inquiry at face value and answered the specific question, you end up losing the member! Your goal instead should be member retention: to investigate why he wants to leave, to re-affirm the strength of the relationship, recognize his past contributions, invite the member to revisit, and ultimately deflect the original inquiry. Conclusion Busy communities receive messages through the contact form daily and weekly. They’re a recurring part of our community management that we consistently overlook. It’s one of the greatest touchpoints you will ever have with a member, since the member is actively seeking growth (or regression) with the community. Your responsibility is to nudge them in the right direction. My recommendation is to write two templates: one for guidance questions, one for negative sentiment questions. This allows you to quickly provide a framework that can be filled in with personalized details. Use your replies to contact form messages as a way to not only answer the specific question, but grow the member and progress them along the member lifecycle journey.
  10. I'm an existing client of Clubs Enhancements
  11. From the same link that you posted: Not all business qualify. To fall within the scope of the CCPA, the business must also meet one of the additional three criteria: Have $25 million or more in annual revenue; or Possess the personal data of more than 50,000 “consumers, households, or devices” or Earn more than half of its annual revenue selling consumers’ personal data.
  12. @Adriano Faria Very minor fix to langstring: afc_anon: Let others see that the user follows the content
  13. I'm curious to see how many communities started by splintering off from an existing community? That was actually how mine started.
  14. Questions about PWA (and any concerns from any clients) are still certainly welcome and valuable, especially as IPS surveys a broader development path to help admins best empower their communities.
  15. According to the announcement, its a major goal of IPS to support both advertisements and white label.
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