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Joel R

Invision Community Advocate
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Joel R last won the day on March 23

Joel R had the most liked content!

About Joel R

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    Community Expert
  • Birthday 05/01/1992

IPS Marketplace

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    San Francisco, CA, USA
  • Interests
    reading the Economist, frisbee in the park, writing sassy yet informative posts

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  1. So I'm hearing consistent answers that you're not asking for real names, but that's probably weren't required. What if you were required to verify the real identities of all members?
  2. (Joel note: This is an article shared from a third party site. The views and opinions expressed in this article are those of the authors and do not necessarily reflect those of myself or IPS.) https://medium.com/omdena/how-to-build-a-unique-community-10-lessons-by-a-master-community-builder-29df2fec907f How to Build A Unique Community— 10 Lessons By A Master Community Builder Read about 10 powerful lessons on how to build value-creating communities — no matter if you are a corporation, NGO or a startup. Collaboration counts. Frits Bussemaker is an expert in community building and alliance management. He has more than 30 years of experience both in online and offline communities. He was member of the management team of the world-largest CIO community with 7000+ members and more than 300 events, from 30+ countries. His role was Secretary General International Relations. In the following, he shares how to build a community, what risks to consider and why “Command and Control” becomes more and more an old paradigm. Read More: https://medium.com/omdena/how-to-build-a-unique-community-10-lessons-by-a-master-community-builder-29df2fec907f Some takeaways that I really liked: Allowing flexibility doesn't mean allowing people to do anything they want - you still need leadership even though there's less management. Beware of echo chambers - even though communities bring together like-minded people, you want to challenge them Ikeafication - Oh no, he's trashing my favorite furniture store LOL. Ikeafication is when you lose the local values, because you can buy the same item in every IKEA store. Serendipity - How do you create casual encounters in online communities for users to connect?
  3. Hey @Claudia999 When I welcome new members in my monthly newsletter, it's two things: 1. General welcome to all new members who joined in the past month. I do a raw dump from the Members List. 2. Highlight of topics from members who introduced themselves.
  4. Some other things that I've been starting to do: 6. (Depending on the size of your community) In the monthly newsletter, say hello to all the new members who joined in the past month. This is a raw dump from the member list filtered by date range. 7. Promote to Our Picks and showcase in the monthly newsletter any new member introductions. I'm between the normal users and my community Ambassadors, there's a decent number of responses. 8 I haven't developed a systematic approach to this next one, but you can filter for a custom range in the ACP > Statistics > Community Activity (eg. April 1 - April 30). You can then scan for members with less than 5 content items who posted in the date range to look for new members who are starting to post. There's a lot of power in this metric. How do you say introduce new members?
  5. https://mobil.derstandard.at/2000101677286/Government-Seeks-to-Eliminate-Internet-Anonymity-With-Severe-Penalties There's a proposal by the Austrian government to require forum owners to verify the identities of users. Do you require real names of users on your community?
  6. Hi, sounds like an interesting use of clubs. Just curious, why do you have one club = one topic?
  7. Here's a nice example that maybe you could mimic:
  8. This is a grammar rule governing indefinite articles. You always use "an" before words that begin with a vowel. An apple, an elephant, an ice cream, an orange, an umbrella. https://writingexplained.org/a-vs-an-difference This is the syntax for proper grammar. Thanks for considering this. I know you mentioned before the difficulty of custom images. Is there no way to abstract the image so purchased items use a pointer to the image? Somewhere by the UserMenu? The goal is some location that's prominent and consistent across all pages. What do you think? The goal is for the point balance to be a major part of the UIX.
  9. Hi @TheJackal84 I'm revisiting this app after many months: 1. Please add ability to upload custom icon. The font-awesome icons are too limiting if you're creating custom items. 2. Please add point balance to site header. The point balance needs to be an integrated part of the UIX experience if the app is going to drive gamification.
  10. Minor suggestions to fix app's language strings: If you are not sending this item free and the user don't have any or enough points, then it will just remove any points they do have and put them to 0 --> If you are not sending this item for free and the user doesn't have enough points, then it will remove any points they do have and change their balance to 0. Points awarded for uploading a audio file --> Points awarded for uploading an audio file
  11. The little trophy icons, which are currently using the ones from the Leaderboard.
  12. Support for clubs? Custom images for the top three winners?
  13. I think a lot of us overdose on the Marketplace (looking at you @SJ77!!) And I'm guilty if this too (sorry Tier 1 support!!) but I do believe that as long as you have a significant reason for the Marketplace app or plugin then you'll be fine. Its one thing to install something like a Member of the Month app where it's a central component of your community activity, versus an app that you think will magically run itself. And that's where I think a lot of us get into trouble with the big apps or plugins, where we don't invest the time or energy or strategy to make it a central focus. Great point. This goes to the new article by @Matt on Primark Cafe where they're creating new experiences. You see this with malls in the United States, where instead of the same boring department stores they're inviting more "pop up" stores for unique and changing experiences. From my own life, I just spent the weekend shopping at Ikea. I don't furniture shop at all, but my friend dragged me to the store - and whoa! For anybody who does not know about Ikea's furniture stores, it's not a store -- it's an experience. You're eating Swedish meatballs, the kids are in the play area, you're on their walking tour of Swedish ingenuity, you're surrounded by these amazing full room installations of new cabinets and lighting and pillows and furniture that are perfectly curated, and by the end of the day, your life goal is to sell your home, move to Sweden, and rent an 800 square foot economy space just so you can redecorate a multi purpose living / kitchen / bedroom and install one of their crazy lighting fixtures and your life really won't be complete until you do so. You still need to offer functional value to your members as a fundamental reason to visit your community. But layered on top of that functional value is how you want to deliver, present, and delight your users. Whether that's Instagram-ready visuals, a compelling tour through your site, or Swedish meatballs 🤣, that's the hard part of creating a unique community experience.
  14. #summergoal2019 On a serious note, I've always felt like "experiences" were the way to go with an online community. You want visitors to see, feel, touch, and think in a whole new digital world that only you can deliver. I changed my language strings to literally use words like explore, discover, start an adventure. Before the post before register, Invision Community had the streamlined sign-in and I changed the wording to "begin your adventure" for new registration and "restart your adventure" for login. I literally couched my terms in a sense of new discover and wonder, which fits with my sites theme. Perhaps the next step is a digital renovation like a department store to create new and exciting spaces. It's all about crafting a unique online experience that they can't get anywhere else.
  15. “Every success story is a tale of constant adaption, revision and change.” – Richard Branson, billionaire and founder of Virgin Group. We all seek success with our Invision Communities. For too many of our communities, however, we yearn for success but we don’t plot the correct navigation to get there. We haphazardly pursue our strategies, trying new ideas and hoping one will stick. It’s time to take a step back and assess your goals in context to your growth. It’s important to understand the stages of the community lifecycle, and to strategically match your goals with your growth sequence. Alicia Iriberri and Gondy Leroy of Claremont Graduate University surveyed over 1000 publications across multiple disciplines including computer science, information systems, sociology, and management in their seminal 2009 research paper “A Life-Cycle Perspective on Online Community Success.” Their research forms the foundation for most modern community management, and in their paper they write, “The impact each design component has on the success of the online community shifts depending on which life-cycle stage the online community is experiencing.” The right strategy at the right time will maximize the impact. Every community goes through a community lifecycle of four stages: Inception, Growth, Maturity, and Mitosis. Setting the wrong objective can not only fail, it can even backfire and destroy goodwill. Here are classic examples of good strategies that go wrong because of poor sequencing: A new community with no activity that builds dozens of new boards A growth community not fostering a unique sense of community A mature community not establishing strong codes of conduct Architecting a community is very different for the first ten users versus the next thousand users. New priorities come into play, community concerns will shift and strategies need tochange. As a community manager, ensure the strategy is appropriate and reflects your community lifecycle to ensure maximum impact. Let’s take a look at proper goal settings for each stage of the community lifecycle. Inception Inception is the start of your community. You’re bursting with energy, enthusiasm, and big ideas. While your Invision Community is full of potential, your goal is to turn your vision into reality: Members: Focus on nurturing a core team of members. Your goal is to get 10 – 12 superusers to consistently engage and support the community vision. Promotion: Your community won’t contain enough content to attract visitors through search engines, so you’ll have to rely on personal referrals, word-of-mouth, and direct acquaintances. Content: Focus on building expertise on core content areas that will make you stand out. You want to be the best in one subject. You’ll need to generate much of the content programming yourself, which should focus on functional value. Organization: Establish organizational parameters for the community, define the vision with stakeholders, write your Terms of Use, and validate the community concept. Community: The community is heavily centered around the community founder at this stage, so set the right tone and lead through example. Growth Growth is where the magic of community happens, balanced against the development of more explicit and formal conduct. Members: Shift your focus from nurturing individual users to creating a workflow that can systematically welcome new members. Promotion: You should be proactive with your self-promotional activities to build community awareness such as email marketing, social media, or mailing lists. Content: Content will now be a mix between self-generated and co-created. You want to highlight community content by others to encourage community expertise. When you create content yourself, you want to start including emotionally-driven questions that connect users. Organization: Measure specific metrics for organization goals, highlight community health and successes, secure funding for ongoing budget and team. Community: A unique sense of community is cultivated at this time with shared experiences and language between members. Members feel excited to be a part of your community’s growth. Maturity Maturity is when your Invision Community becomes critically acclaimed and well-known in the field. Even though your community looks to be run smoothly, there are still areas to address so your community doesn’t stagnate: Members: There should be a clearly defined process and welcome guide for onboarding new members, an established pipeline that constantly brings on new superusers, and a rewards program that recognizes members for different types of member journeys. Promotion: Your site is well-known, so the search engine traffic and content within your community is enough to bring in new users. You can optimize your SEO at this point. Content: Almost all content is user-created at this point, which means your focus needs to shift to content recognition, organization, and moderation. Highlight the best community content; categorize and properly tag new content so the community stays organized; and scale your moderation to handle the size of your community. Organization: The community is a key part of your organization’s larger success and supports multiple areas of the business. Be a strong internal advocate for the community and align your community with your organization’s new profit areas. Community: Superusers not only have the privilege of creating their own content for the community, but they’ve stepped up as mentors and moderators. Your community has a strong culture that’s reinforced by members. Mitosis Mitosis is the stage when your Invision Community grows beyond its original mission, potentially splitting off into new subgroups. Many communities stagnate at this point with falling engagement and plateauing registration, but you’re catching onto the next big trend in your industry to grow into. Members: New member registrations flatlines because you’re tracking with the industry. Your goal is to continue to delight members with new forms of omnichannel engagement like regional meetups, video conferencing, and headline conferences. Promotion: Your community self-generates organic traffic. Your promotion should shift from trying to advertise for yourself to exerting influence with industry partners as a trusted leader in the field. Content: Members can find the most comprehensive set of resource documents and discussion on your community. Your goal is to distill the knowledge into the best tips and guides for newcomers to obtain the most accurate information as quickly as possible. You should also archive areas that no longer receive activity while finding growth topics in your field. Organization: The community is a critical part of all business operations and integrates into all relevant workflows. You should build custom metrics to measure results, help determine new investment decisions, and streamline business efficiencies at the organizational level that benefit the community. Community: Your community becomes an incubator of new sections in a controlled manner for potential spin-off. Superusers control and moderate their own areas of the site like Clubs or Blogs. Online communities evolve through distinct stages of the community lifecycle. At each stage, the needs and activities of members require different tools, features, and community management. Certain strategies are more impactful when they coincide with the right sequence. Invision Community makes it easy to get started with a technology platform packed with features that every community manager can start using right away. But how you get to the first ten users, to the first thousand posts, or even to one billion likes will be a journey that’s truly your own. Share your success story of Invision Community in the comments below. Did you make any rookie mistakes that you wish you knew beforehand? What are some strategies that you’re pursuing right now, and why do you think it’s an impactful decision for this stage of your community’s lifecycle? We’d love to hear your journey along the community lifecycle.
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