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Joel R

Invision Community Advocate
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Everything posted by Joel R

  1. This topic is solely for the IPS Marketplace, which runs its sale independent of the company.
  2. 2019 MARKETPLACE BLACK FRIDAY EXTRAVAGANZA BONANZA CHRISTMAHANNUKWANZADAN CELEBRATION KICKS OFF NOW BIGGER, BETTER, AND WITH MORE EXCLAMATION POINTS THAN LAST YEAR !! !! !! !! THE TALENTED AND AMAZING IPS MARKETPLACE COMMUNITY IS COMING TOGETHER FOR THE THIRD ANNUAL MARKETPLACE BLACK FRIDAY SALE!! 🤩 FOR THREE SHORT WEEKS, GET THE BEST PRICES OF THE ENTIRE YEAR FROM ALL OF YOUR FAVORITE THEMERS, DESIGNERS, AND CODERS. IF THEY'RE NOT PARTICIPATING, THEN YELL AT THEM. THEY PROBABLY JUST FORGOT. SPARKLE AND SHINE THIS HOLIDAY SEASON WITH NEW THEMES AND NEW APPS. DECORATE YOUR COMMUNITY TREE WITH NEW MODS. AND TREAT YOUR COMMUNITY TO ALL THE GIFTS YOU'VE BEEN WANTING TO BUY ALL YEAR LONG. THE MARKETPLACE BLACK FRIDAY 2019 SALE STARTS NOW! NOVEMBER 11 - NOVEMBER 30 THE THIRD ANNUAL MARKETPLACE SALE! Random stock photo of Christmas imagery to get you in the mood The IPS Marketplace Black Friday sale is the largest and premier sale that goes on once a year, exclusively during the Black Friday season. The sale goes from November 11 - November 30, so hurry for the best sales on your holiday themes, must-have plugins, and innovative apps. These will be the lowest prices of the year. Mainly because Marketplace contributors are too damn lazy to do this any other time of the year. All of the most trusted and respected modders from the IPS community are participating again in our IPS Marketplace Black Friday sale. Our list of participants is a Who's Who of the Invision scene: Spanner, Adriano Faria, Newbie LAC, Mike John, DawPI, onlyME, Fosters, OpenType, Faqole, A Zayed, Invision HQ, Ehren, IBTheme, Pete T, Steve00, Mark Round, TAMAN, Veilon, Heosforo, Lis Koduje, Brian A, Teascu Dorin, and pretty much everyone else. We're the only third-party forum community that comes together for the Black Friday sale, as a sign of community spirit during the holiday season. We're proud to extend and support Invision Communities in new and wonderful days. As admins of our own Invision communities, we know how important it is to customize the design and functions of our communities and create special experiences for our users. ❤️ and 🎁 from the IPS Marketplace (Instructions for Marketplace contributors: please add a post with links to your Marketplace files on sale)
  3. Yes, but the message is configured at the club level
  4. @Fosters Error in system log. URL of page the error occurred on was a profile page invalid_bookmark_item 2866 #0 /home/nginx/domains/mycommunity.com/public/applications/bookmark/extensions/core/StreamItems/Bookmarked.php(58): IPS\_Log::log('invalid_bookmar...') #1 /home/nginx/domains/mycommunity.com/public/system/Content/Search/Results.php(651): IPS\bookmark\extensions\core\StreamItems\_Bookmarked->extraItems(Object(IPS\Member), 1528573699, NULL) #2 /home/nginx/domains/mycommunity.com/public/applications/core/modules/front/members/profile.php(257): IPS\Content\Search\_Results->addExtraItems(Array, Object(IPS\Member)) #3 /home/nginx/domains/mycommunity.com/public/system/Dispatcher/Controller.php(96): IPS\core\modules\front\members\_profile->manage() #4 /home/nginx/domains/mycommunity.com/public/applications/core/modules/front/members/profile.php(73): IPS\Dispatcher\_Controller->execute() #5 /home/nginx/domains/mycommunity.com/public/init.php(816) : eval()'d code(20): IPS\core\modules\front\members\_profile->execute() #6 /home/nginx/domains/mycommunity.com/public/system/Dispatcher/Dispatcher.php(152): IPS\core\modules\front\members\hook4828->execute() #7 /home/nginx/domains/mycommunity.com/public/index.php(13): IPS\_Dispatcher->run() #8 {main}
  5. The engagement trap is a race to community activity for the sake of activity. It's usually measured by simple aggregate numbers like the total number of posts, topics, likes, or members. Many community managers and webmasters enjoy spouting engagement numbers. It's an easy number to brag about. It's an easy number to find. It's also, unfortunately, a terrible metric to measure. Engagement metrics are exhausting since you're aiming for higher-and-higher goals, which grow into unreasonable levels over time. It's misleading, because it's not indicative of information exchanges or quality resources. And it's ultimately harmful, because it encourages participation in socially-charged conversation that are ever more entertaining, more controversial, and more extreme. You don't want members to chat. You want members to learn, to advocate, to innovate, to educate, to support, to problem solve, and to enlighten. Engagement metrics are marketing numbers used to measure audience size and a currency of the attention economy where you're the product. It's an entirely wrong metric for online communities where the goal is not how big you can get, but on how you can help your members. Your Metrics & Your Strategy There's a famous management quote from Peter Drucker that says, "what gets measured gets managed." What you want to measure, and therefore manage and improve, is a reflection of your community strategy and your objectives. Here are some ideas of what you could measure: The number of questions or feedback requests that were answered in high-value boards of functional content The number of educational resources that were added to a certain category The number of new topics that were posted in a growing section The selection of special keywords or tags that you want to track The number of informative reactions that were given out in a certain period The participation of high-value experts in your community Segment Your Community Not all parts of your community should be treated equally, especially if you have a large and dynamic community with several apps and categories. Your community may have a mix of one or more of the following: Educational and functional-value boards Social and member-based forums and boards New sections that are growing Mature sections that have leveled off Different content types and reactions Different groups of members Instead of evaluating your community as one entity, segment your community. This allows you to hyper-focus your attention and grow specific areas that match with specific objectives. For example, I always measure the number of new topics in boards that are educational and informative, since they're high-value functional content. I don't pay attention to mature sections that have reached saturation, but I aggressively track new sections. Measurement & Analysis Invision Community ships with a powerful set of Statistics in the ACP that cover every application. I personally spend more time in Statistics than any other part of the ACP, because it gives me the data and research to inform my decision making. It helps me focus my attention on the sections that matter the most to my community strategy and reveals unexpected insights. The ACP won't have all of the fine-grained filtering or data reporting that you may need. Maintain your own recording, even if it needs to be manual. Conclusion Trying to boost engagement is a race that you'll never win. It has nothing to do with your community strategy; it doesn't measure the value you give and receive from your audience; and it can push you to drive empty traffic with unintended consequences. Independent communities that focus on the hard, difficult work of offering communities of indispensable value will always find growth. It will be the right kind of growth, in the right areas of your community, with the right audience. That's a race that will meaningfully empower your members and your community to the finish line. What are the most important metrics that you measure? Or are you in the engagement trap? Share in the comments below and see how other IPS clients can help. Are you looking to start a successful community powered by the statistics and content management of a modern community platform? Get in touch with IPS, Inc. for a discussion and product demo.
  6. You can check the list of Providers or ask in Customization. You should specify the exact list of improvements as well as a general budget.
  7. That's because you're a morning person. Real picture of @Charles at 5:00 AM watching the world wake up
  8. That's a well known facet of behavioral psychology. Fear and pain are measured to be x2 as powerful an emotion as joy and happiness. You can deploy this in a variety of ways in your community, not just in Commerce prices. When you create new topics, you can reframe them with words like .. their greatest fear, their challenges, losing XYZ, most embarrassing moment, etc. Stoking those negative emotions are key to churning user sentiment, and sending users through highs and lows helps build their sense of connection to your community.
  9. @TheJackal84 Minor fix that's been a small problem since beginning You're the only menu item with an icon
  10. Hi @TheJackal84 Minor problem for the updatecheck:
  11. By the way @Mike John, I need this suggestion like ... yesterday. No pressure or anything. But totally lots of pressure. I am onboarding the biggest expansion my website has ever seen over the weekend - and they're all clubs. I'm getting 100+ new registrations every day and launched 4 new clubs in the past 24 hours, ever since Yahoo announced the limitation of Yahoo Groups.
  12. Suggestion: Add Auto Welcome specifically for clubs
  13. Thanks I've updated and installed new version 1.6.1 BTW you still have prior version uploaded.
  14. Error in System Log: #0 /home/nginx/domains/mycommunity.com/public/system/Member/Member.php(154): IPS\_Session::i() #1 /home/nginx/domains/mycommunity.com/public/init.php(816) : eval()'d code(64): IPS\_Member::loggedIn() #2 /home/nginx/domains/mycommunity.com/public/applications/bookmark/sources/Bookmark/Bookmarkable.php(123): IPS\linkedaccounts_hook_la_getAccounts::loggedIn() #3 /home/nginx/domains/mycommunity.com/public/system/Content/Item.php(3666): IPS\Content\bookmark_hook_content_comment::joins(Object(IPS\forums\Topic)) #4 /home/nginx/domains/mycommunity.com/public/applications/forums/sources/Topic/Topic.php(1861): IPS\Content\_Item->_comments('IPS\\forums\\Topi...', 1, 0, 'post_date desc', NULL, false, NULL, NULL, NULL, false, NULL) #5 /home/nginx/domains/mycommunity.com/public/system/Content/Search/Elastic/Index.php(885): IPS\forums\_Topic->comments(1, 0, 'date', 'desc', NULL, false) #6 /home/nginx/domains/adonismale.com/public/system/Content/Search/Elastic/Index.php(245): IPS\Content\Search\Elastic\_Index->resetLastComment(Array, 20656) #7 /home/nginx/domains/mycommunity.com/public/applications/core/extensions/core/Queue/IndexSingleItem.php(93): IPS\Content\Search\Elastic\_Index->index(Object(IPS\forums\Topic\Post)) #8 /home/nginx/domains/mycommunity.com/public/system/Task/Task.php(47): IPS\core\extensions\core\Queue\_IndexSingleItem->run(Array, 0) #9 /home/nginx/domains/mycommunity.com/public/applications/core/tasks/queue.php(43): IPS\_Task::runQueue() #10 /home/nginx/domains/mycommunity.com/public/system/Task/Task.php(356): IPS\core\tasks\_queue->IPS\core\tasks\{closure}() #11 /home/nginx/domains/mycommunity.com/public/applications/core/tasks/queue.php(55): IPS\_Task->runUntilTimeout(Object(Closure)) #12 /home/nginx/domains/mycommunity.com/public/system/Task/Task.php(255): IPS\core\tasks\_queue->execute() #13 /home/nginx/domains/mycommunity.com/public/system/Task/Task.php(224): IPS\_Task->run() #14 /home/nginx/domains/mycommunity.com/public/applications/core/interface/task/task.php(62): IPS\_Task->runAndLog() #15 {main}
  15. Whether you call them Champions 🤩, Advocates 🌟, or Superusers 🏆, every community contains an elite group of members that carries 🏋 the community. They don't just drink the kool-aid 💧. They mix, chug, and swim 🏊‍♀️in the community kool-aid. Learn 🔢 four community management concepts about Superusers in less than 🕓 four minutes. 1. 90-9-1 Rule (aka "1% rule"): The 90-9-1 principle refers to the lopsided inequality of user engagement that 90% of users are lurkers 🙈, 9% of members contribute from time to time 🙉, and 1% of users 😸 account for almost all contributions. Superusers are the 1%. 2. Intrinsic Motivator: Motivation that comes from internal motivation💖, rather than any external rewards. This could be a sense of satisfaction 😃, pride 😤, ownership, loyalty, friendship 🤗, or other emotional and internal motivator. Long-term superusers 🏃 are wired to intrinsic motivation. Tapping into intrinsic motivation is key to providing new motivation for superusers. 3. Spiral of Silence: Be careful ⚠️, however, that your superusers don't overwhelm 🛑 the conversation which can lead to the Spiral of Silence: a theory that as the vocal minority becomes louder 📢, other members adopt the same views or fail to share opposing views. You'll need to privately manage this vocal minority, especially if they're negative 💢. 4. Work Out Loud 💬: An engagement practice for superusers to visibly share 🗣 their work online in your community. It offers opportunities for superusers and members to openly share 👯 their knowledge, generosity, purposeful discovery, and growth ✨. Usually entire point ✴️ of communities of practice.
  16. Users are testing the app created for Invision Community, not for their own forum. The link for joining the test group is available at the end of the article. This is the only thing that is available at this time.
  17. Can you projects accept oAuth 2? Otherwise, you might reach out to her developer of the available WordPress SSO plugin in the Marketplace @stoo2000 to see if he can do something for you.
  18. Is your plugin the SSO for WordPress?
  19. Subscriptions are a part of Commerce, which contains support tickets, products, subscriptions, and hosting.
  20. When you've turned off the notifications, is it because: You normally turn off ALL notifications from all apps, so this is standard and consistent across all of your mobile apps You turned off the IPS notification. And why?
  21. Can you explain this request in more detail?
  22. This is definitely a much more accurate view and I agree with your sentiment. (I also like your point about low value members with 0 posts, you should have another template specifically for those members versus a member with a lot of content.) For the 10% where you'll never change their mind, that's fine - delete their account and move on. But that leaves 90% (!) for you to engage with, including members who have never posted, who don't know why they're deleting their account, and who can be re-activated to become a member. And for the 10% with valuable content who have been a member, putting in an extra 30 seconds and filling out a template to save a member is a great trade-off. This guide isn't about trying to win back 100% of all members. That's not realistic. But if you can deflect half of the negative inquiries and activate 10% to revisit, that's 10% more than what you had before. My ultimate point is that some of us spend all of our time in the "community." And we forget about communication that occurs in the "non-community" through the Contact Form and Commerce Support Requests, and these are just as valuable touchpoints (if not more) than those in the community.
  23. Think about all the different touchpoints where you try to connect with members: forum discussions, blog comments, personal messages, email newsletters, weekly meetings, and perhaps offline events. You write witty and clever messages. You dedicate an entire section of your community to welcome and hello topics. You spend enormous amounts of time trying to elicit engagement from members. What if I told you that there’s one touchpoint that you consistently overlook where members reach out to you, some for the very first time? You receive messages every day and every week from users through the Contact Form. It’s one of the most common touchpoints that you’ll ever experience with members. Unfortunately, most admins gloss over messages through the contact form, because we think it’s secondary to the activity in the community. That’s not true! As a touchpoint to your community, the interactions through the Contact Form are as important as any other user-facing activity. In fact, because members proactively reach out – some for the very first time – this is likely one of the biggest opportunities where you consistently under-engage. It’s time to fix this gap. Here are examples on how to effectively respond to 2 different types of messages from the Contact Form. Let’s look at some sample responses with a fictional online community “Toronto Birding Society” (Note: I know nothing of birdwatching or Toronto). Responding to Guidance Questions Many questions you receive through the Contact Form are “guidance” questions. These are questions that ask about function and features such as “how to?” and “how do I?” The tone is usually neutral, and the intent is positive (eg. to learn). These questions are easy-to-answer and the responses usually involve instructions, step-by-step details, and screenshots. If you only respond to the specific inquiry, however, you miss out on all the potential of member growth: to affirm the relationship, recognize his contributions, instill community culture, and ultimately encourage the member to contribute in a more meaningful manner. Example: Responding to Negative Sentiment Questions The next type of question you receive through the Contact Form are questions of “negative sentiment.” These are questions that ask to cancel, terminate, or suppress various functions because the user would like to disconnect from the community. Even though the tone is neutral, the intent is negative. Just like before, the questions themselves are easy-to-answer. However, if you took the inquiry at face value and answered the specific question, you end up losing the member! Your goal instead should be member retention: to investigate why he wants to leave, to re-affirm the strength of the relationship, recognize his past contributions, invite the member to revisit, and ultimately deflect the original inquiry. Conclusion Busy communities receive messages through the contact form daily and weekly. They’re a recurring part of our community management that we consistently overlook. It’s one of the greatest touchpoints you will ever have with a member, since the member is actively seeking growth (or regression) with the community. Your responsibility is to nudge them in the right direction. My recommendation is to write two templates: one for guidance questions, one for negative sentiment questions. This allows you to quickly provide a framework that can be filled in with personalized details. Use your replies to contact form messages as a way to not only answer the specific question, but grow the member and progress them along the member lifecycle journey.
  24. I'm an existing client of Clubs Enhancements
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