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Joel R

Invision Community Advocate
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Everything posted by Joel R

  1. Yo @day_ Pretty sure there's a plugin for a suggestion box in the Marketplace too! LOL The reason why I think it's still useful for people to share third-party apps and plugins in the Marketplace for feedback topics is because it gives an option to community admins to immediately address their concern. Marketplace plugins are immediately available, and they can be costed and analyzed right away. It doesn't lessen or replace Invision's review of the suggestion, and it's not a replacement for an official IPS solution or response, but it does give admins the opportunity to assess all of their options right now whether first party or third party.
  2. There's a Remove Format button you can add to the editor that will allow you to highlight and select only certain parts. That could work as well.
  3. 1. When you copy text, you'll see an option at the bottom of the editor to Remove all formatting. This will strip out any links. 2. Yes this is a setting in the ACP to allow remote images and save a local copy. Hope this helps 😁
  4. There's a Marketplace plugin that will allow you to achieve what you want.
  5. To provide some added perspective on content, which is key to attracting and retaining members, not all content is the same. And you want to be strategic in your content. You can have content that is functional, emotional, professional, or social. If you're a community in the Inception stage, you need a lot of functional content. These are "hard knowledge" articles such as how to's, guides, expert advice, and other authoritative content. Search engines and visitors love functional content. But it doesn't keep the people. That's when you want to start thinking about content that is emotionally disclosing (eg. "what was your biggest challenge? How did you feel when X happened? What was your most embarrassing moment? Welcome new members this week, etc"). Emotional content is what makes people stay. There's a psychology and strategy behind content, so you want to choose the right mix for your community's lifecycle.
  6. Error from the log: DateInterval::__construct(): Unknown or bad format (PD) I see what's wrong. Removal time frame, Warning time frame, and Size Trigger are all 0 in my settings. Which is weird because I thought I changed those settings upon installation.
  7. A broader perspective on featured items is the challenge to actually manage featured items. You can only manage at the item level. I often feature images, albums, and files so they show up on the gallery and download index. They just keep adding up. There's no way to mass manage all featured items from one spot.
  8. This is a great list. It's so great that @Matt stole one of my future article ideas, ha. Some things that I wanted to add: - Future Publish Date: I love queueing up content in advance, especially when I know I'm going to be away from the community. It helps trick my community - whoops I mean "reassure" - that I'm still active even while away. You can set future publish dates on Page records and Blog posts. - For the RSS Feeds, I usually like more granularity in how its displayed. So as a pro Joel hack, I created an email folder called Community Ideas that's subscribed to various newsletters and feeds. Anytime I need ideas, I just browse that folder and then rewrite a short introduction.
  9. 1. In your error logs, there might be consistent issues. Read through the error logs. Even if you don't know code like me, a little bit of commonsense can tell you which app or plugin is problematic. 2. You should check all of your third party apps and plugins for updates, especially when you're going from a major version 4.3 to 4.4. 3. Be careful with large site-wide apps and plugins.
  10. Hold on! I have an amazing guide / topic to share in Community Administration board, just need a board moderator to approve the topic. I think it'll give you some good ideas. Topic has been approved:
  11. Great scenario. I'm not a fan of having newbies repeat questions over and over again, so let me flip the question back to you: how would YOU like to deliver the best and most informative topics from the community to new members? Answer: articles or topic compilations that gather best-in-class resources from the community. This is especially powerful for mature communities who have a wealth of community knowledge to share. What if you pinned topics of the following resources: "Answers to All the Questions You Should Ask about Self-Travel" "10 of the Best Topics For New Travelers" "The Definitive Guidebook on Self Organized Travel for Members, by Members" "Planning Your First Trip? The Best Community Stories by Members" "Read the World: the Best 2018 Travel Blogs on Jair's Community" You don't have to answer the same new questions over and over again if you can compile the best topics and answers from the community for members. But imagine showing these resources to new members, how you'll be able to deflect most of the easy questions, and also inspire them by showcasing the very best content from the entire community!
  12. It's unfortunate to hear what happened to your Formula 1 forum. But I think what you're really asking is this: how do you onboard new members into a community with strong sense of membership? You don't need to lower your requirements. Just because a group is exclusive doesn't mean it can't bring on new members. If anything, every new member is even more precious because he managed to jump over the requirements to join -- and the effective community manager will make integration of new members an important early part of the member lifecycle. This means immediately welcoming the member, explaining the tribal rituals, and respecting them in discussions. I have a club with this exact scenario as your Formula 1. They have a very long and intimate history (10+ years), use tribal rituals only they understand, and have very high requirements to join. So when I hosted my most recent discussion with their club leadership, I pointed out the problem that if they don't do anything to bring in new members, their group will die out. So part of their process is to actively seek out new club members and welcome them to their club and they've done very well. Just because a group has strong boundaries to keep non-members out shouldn't mean they're not welcoming to members who do meet requirements.
  13. It also displays in fluid forum view.
  14. Let's bring this all together. Here are two examples of a group promotion notification This new message is customized. It talks about the qualifications, the scarcity, and the benefits of the promotion. It's aligned to the community strategy, and it also gives a goal to earn the next title.
  15. Before I answer his specific question, I wanted to share some best practices I've seen in effective community management for group promotion. 1. Customize the language of group promotion to something uniquely your own For example: Gaming community: "Field promotion" to a new "rank" Mental health community: "Care boost" to new "advocacy" Harry Potter-themed community: "Sorting hat" to a new semester Have fun with it! It may seem weird and strange to outsiders, but it'll be even more cherished by the membership. These are part of the rituals and symbols that I talked about in my Membership blog post. 2. Explain the Value Give value to the promotion! Don't just congratulate the user on a new title. Explain things like qualifications to earn the promotion, the scarcity in how many members actually achieve the promotion, and the benefits of what the new promotion unlocks. 3. Explain the Next Challenge Too many promotions skip this step, when it's so important. Explain what it'll take to earn the next promotion. This is one of the most important things to share in the congratulations message, because it helps guide the future actions of the member. Want to encourage more informative posts? Want to encourage more total engagement? Want to encourage posting in an advanced section? This is where you influence members when they're most open. 4. Align the promotion to your strategy Finally, when you brainstorm and plan your group promotion, align the promotion to your goals. Make every promotion's description reinforce the reason for the promotion and explain the importance of the strategy. Why is more engagement important? Why is a new subscription important to the site?
  16. A client asked me this question on Tuesday May 7 2019: Before I even try to tackle this question, I had to go back to the client to ask two things: His Goal? His Community Lifecycle? The reason why the first question is so important is that group promotion can be used for many goals. Some admins use group promotion to filter out spam registrations; some use group promotion to reward paid subscribers and purchasers; some use group promotion to encourage activity or to offer unique forms of membership journeys. The fascinating thing about Invision Community as a suite is that there are so many ways to engage - on my community, I have members who only hang out in their own profile and use it like Facebook with status updates; I have some members who only post to the Gallery; and I have many members who only hang out in Club. Furthermore, clients don't just engage with the community by function / feature, but also by psychographics -- some members are very reminiscent of the community like a Historian, some members really like to meet and greet new members as Ambassadors, some members really like to share their daily life as a Blogger, some members really like feeling rewarded and accomplished as a Prize Winner, some members really enjoy the human connections like a Socialite. You can start to parse your community by segments and really offer a unique member journey if that's your wish. In the case of this client, his goal is to increase his overall engagement. The community lifecycle matters as well. If your community is new or being renewed, you want to simplify the group promotion. Mature communities, on the other hand, should offer multiple pathways to member engagement. Knowing your community lifecycle and what you can reasonably accomplish is important -- most new communities try to do too much too fast, when community rituals like group promotion 'grow up' with the community. In the case of this client, he was looking to restart his membership so we're going to treat it as a new community.
  17. It's a trailer for the forthcoming video series, so hopefully the series will give a lot more insight. 👍
  18. You're welcome! I'm glad you're getting some useful pointers from these articles. I really wish I had these kinds of thought provoking articles on community management when I was first starting out, so I'm trying to jumpstart the success of others. These articles are really meant to provide an easy core foundation for all Invision Community admins and owners to think deeply about how to build a better community. Sometimes I feel as if community managers try to rely too much on technology to solve all their problems. Install a new app! Request customization! Focus on SEO and sitemaps! When in reality, there's this whole component to sparking human connection which is far more important. People have been building communities for thousands of years, and the tenets of community building have been around forever. In short, whether you build your tribe in digital or offline, you'll always need to think about things like boundaries, identification, rituals, and more. Get those right and the community will follow.
  19. Cultivating a strong Sense of Community is a clear goal for community builders. Develop a strong sense of community, and you’ve built a community experience that sparks a more meaningful and connected community that your members will love. A strong sense of community means: An integrated community where members feel personally related An impactful community where a member can influence and be influenced by the group. A fulfilling community where members meet the needs of others and can feel rewarded. A shared community, where users undergo common history, time together, and social experiences. Do you believe you’ve developed a strong sense of community? Follow long as we critically examine the first element in the Sense of Community: Membership. Membership Boundaries of communities have always existed, whether it be neighborhoods, social groups, or online communities. By definition, there are people who belong and people who do not. It’s okay to decline membership to users, thereby providing a more comfortable space for members who are accepted. Here are some time-tested tips from my years of community management that touch upon various attributes of membership: Don’t try to be everything to everyone. It’s far better to be an exclusive community to a smaller, impassioned group of users than to dilute your community for a wide audience. Not everybody deserves to belong, and by intentionally removing irrelevant members, it makes it a more purposeful community for those who can join. Define who should belong, and outline the requirements on your Registration screen and Guest Sign-up widget. Boundaries are walls, but safe walls. Although there’s the pain of rejection and isolation of private communities, it’s offset with the positive benefits of joining. It creates a space where members can feel safe to open up, to feel related to one another, and to feel protected. Reinforce the benefits of joining the community to new members in a welcome message. A new sense of identification. Not only do members join the group, they should develop an extended sense of belonging and identity with the group. The more strongly you can define the sense of belongingness, the more deeply the member will feel connected. There should be a feeling of acceptance, an expectation that one fits in, and a willingness to sacrifice for the group. Create a welcome team that immediately reaches out both publicly and privately, ask how the new member can contribute, and constantly highlight how the community has gone above-and-beyond in members helping members. The higher the boundary, the greater the reward. Personal investment is an important contributor to a member’s feeling of group membership. By working for a membership, a member will feel like he’s earned a place – and that the membership will be more meaningful and valuable. You can ask guests for their accreditations, background, or how they can contribute to the community. The power of symbols. Social groups throughout history have long used symbols, icons, ceremonies, and group language to cultivate a unique sense of identity. These conventions are powerful representations of a group. You can cultivate and write a common language in your Invision Community in large ways and small by uploading unique reactions, changing the language string, and celebrating community-specific holidays and events. As you re-evaluate your community framework with me, take the time to outline what it means to be a member of your community. Defining your membership goes hand-in-hand with defining your purpose. It should touch upon these five attributes of membership: boundaries, emotional safety, sense of belonging, personal investment, and common symbolism. Establish clear distinctions for your community’s membership qualifications, and you’ll be able to develop a deep Sense of Community from the very start of a member’s registration. Share with me and others how you've defined your community's membership in the comments below. I love to hear about other Invision Communities. Joel, Invision Community Advocate and Certified Community Manager
  20. Hey @The Old Man I discovered this issue pretty early on in the beginning, and I also posted feedback about clubs. If you don't want to grow any older (and the baldness of your head is roughly on par with the shiny baldness of @Lindy, so I'm assuming you have enough stress in your life), here are some alternatives while you wait for IPS: 1. You can actually bulk move topics. You need to create the club forums in advance and you need posting permission in both the forum and the club. 2. There are apps in the Marketplace that might give you the ability to assign forums and categories.
  21. Some thoughts, kind of relevant but maybe totally irrelevant: 1. I like this idea, but I think you may want to check with Club Enhancements by @Adriano Faria to see if he can adjust the settings. Right now members can show their club membership, but I'm sure it can be customized for only club leaders. 2. While I was laying in bed last night contemplating the mysteries of the universe and / or the mysteries of Invision Community, I briefly thought about digital 'business cards' for a club. It would be like a shortlink URL that club owners and members could pass out, which would invite guests to join the club.
  22. Official trailer for SEO Mythbusting, a new video series from Google Webmasters -- for all the community admins who love to spend all their time on figuring out the secrets of SEO. "SEO can be a bit of a black box and it isn't always easy for SEOs and developers to work together and speak the same language. In this series, Martin Splitt from the WTA team and members of the developer and SEO communities chat about topics around technical SEO to clarify common misconceptions and answer common questions. "
  23. I approve of your greedy and sneaky ways.
  24. Contact @Spanner for a custom app. It's private but he's developed exactly what you want for another gaming community.
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