Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
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Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 13 replies
- 2.4k views
Hello, all forum is down. unique message error this: Similar error in dashboard after admin access. I should point out that the website ran out of space and now that I fixed that error, this happens. [[Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by funkyto, -
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- 2 followers
- 48 replies
- 1.9k views
Hi Most counters are working for example number of topic reads is not increasing after a new read Total number of members not updated after new registration
Last reply by Marc, -
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- 1 follower
- 4 replies
- 79 views
Hello, its not showing the videos on topics. https://ggames.com.br/topico/23971-do-nintendo-ds-direto-pro-seu-pc-gameplay-castlevania-dominus-collection-pt-br/ How can i fix that?
Last reply by Marc, -
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- 2 followers
- 7 replies
- 210 views
Hi, Whilst trying to add a note to a forum, I've accidentally deleted it! Is it possible to recover it, as its a historical record with over 20 years of entries. I have searched this forum, and the last time someone did the same you referred it to a ticket. https://invisioncommunity.com/forums/topic/471731-cloud-accidentally-deleted-a-forum-–-can-you-restore-it /#comment-2923592 Thanks harry
Last reply by Marc, -
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- 1 follower
- 9 replies
- 140 views
Hi, I've noticed in the last few days (since upgrade to 4.7.20 beta 3 perhaps?) that when clicking Accept Cookies in the cookie bar it is directing to an error page with Error code: 2S119/1 I'm struggling to otherwise troubleshoot - any ideas? Thanks!
Last reply by James Hargreaves, -
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- 2 followers
- 3 replies
- 70 views
Trying to Log from a different location to ACP all users are rejected before of different IP
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 169 views
I am trying to update my menu and the changes I try to publish never take effect. And help would be appreciated. KS
Last reply by Marc, -
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- 2 followers
- 7 replies
- 130 views
Hi All, We use Sendgrid as our email output but we're having an issue with getting the validation link to go to the right place. We get the below error when people click to validate. This isn't even the correct web address when it should be https://snowguns.com/xxxxx/validate.php or whatever it needs to be. Any idea how to resolve? Thank you. This site can’t be reached Check if there is a typo in url7405.avrintech.net. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN
Last reply by Marc, -
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- 2 followers
- 9 replies
- 167 views
One of our long time mods, a member since 2008, has always received email notifications... until Jan 7th 2025 when he stopped receiving them suddenly. I checked his notifications and he's set to receive emails for every possible event except for achievements. I check the Email error logs and is says "There are no results to display.".
Last reply by David N., -
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- 1 follower
- 2 replies
- 62 views
It looks like the max size of attachments I can upload is down to 6.13 kB?
Last reply by David N., -
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- 2 followers
- 2 replies
- 61 views
When I go to the ModeratorCP, click Announcements, and then click any of the announcements listed there, I get the following error message: Sorry, there is a problem Something went wrong. Please try again. TECHNICAL DETAILS TypeError: IPS\cloud\_Application::getCacheDateForPage(): Argument #1 ($lastUpdated) must be of type int, null given, called in /var/www/html/107785/system/Content/Controller-php on line 379 (0) #0 /var/www/html/107785/system/Content/Controller-php(379): IPS\cloud\_Application::getCacheDateForPage(NULL, 'content') #1 /var/www/html/107785/applications/core/modules/front/system/announcement.php(37): IPS\Content\_Contr…
Last reply by David N., -
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- 1 follower
- 7 replies
- 142 views
Hello, We're getting this error when I click the analytics button in a topic: Even when running default theme, we get this same error message. Any ideas on what the problem could be or where to start looking? Thank you, Scott
Last reply by Daniel F, -
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- 4 followers
- 10 replies
- 334 views
Hi, today, we discovered we cannot download file attachments from our pages, forums, or messages. I have tried being in a few different groups, and it's the same. When we edit the posts, they are there. I tried new posts, and they are not working either. This is a serious issue for us as we depend on this feature. Cheers Alex
Last reply by Jim M, -
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- 2 followers
- 5 replies
- 103 views
I'm trying to find a user in my ACP. For example his display name is simply 'bob'. I search for 'bob' and get 50 results such as 'bob-geldof' and 'bob-dylan' and 'bobby flay' etc... but no 'bob'. Now I noticed that bob's email is bob7@hotmail.com so I search for 'bob7' and right away I can find him, with his 'bob' username right there in the search result list. I remove the 7 from the search so it's back to 'bob' and again, 50 results that do not include 'bob'.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 85 views
Hi A new member has uploaded mp3 files to his profile About Me page, and to a comment on one of his gallery images. Mp3 files are allowed as attachments, and within the editor the mp3 file player auto embeds and the files are playable… However as soon as you hit submit those attachments just spin and eventually throw errors. I assume a permission is stopping them from being working. Where in admin can I configure what happens with mp3 files and where can they be uploaded/played? Cheers John
Last reply by Marc, -
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- 2 followers
- 6 replies
- 176 views
Hello everyone, Starting in December I've been facing a serious problem with spam bots. Dozens or hundreds of bots register on the forum every day and post spam. The recaptcha v2 option is active, I also activated the "question and answer challenge" option, and yet the bots continue to register and post thousands of messages. The email addresses they register with are @gmail.com ... Today I also disabled the "login with google" option, to see if that helps. Is anyone else facing this? can you help me with any advice/solution? Thank you!
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 114 views
I have a promoted topic that shows in "Our Picks". It's a popular post from 2024. We have a new one for 2025 that I promoted. How to I remove the 2024 from the promoted / Our Picks section? The 2024 topic is licked, not sure if that means anything or is why I can't find a way to remove it. Thanks
Last reply by Marc, -
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- 1 follower
- 3 replies
- 114 views
How can I restore the language file? I built must and deleted the original English file.
Last reply by Marc, -
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- 2 followers
- 6 replies
- 158 views
We have the problem that alerts were sent to users from a webmaster account during maintenance work that cannot be dismissed. These alerts need to be responded to. Now the webmaster account from which the alerts were sent has since been deleted, and the user cannot dismiss the alert. How can we solve this problem? Screenshots are attached.
Last reply by DesmoWolf, -
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- 1 follower
- 13 replies
- 184 views
There was a problem with the link you followed to validate your account.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 208 views
Hi! As of about a month or two ago, every once a couple of weeks, my default homepage keeps resetting to a random Page (always different...). Does anyone know anything about the system behind the homepage? Any insights would be useful, because I have absolutely no idea what triggers it or what happens. The "make default page for this folder" mark for the page is set correctly, even when the homepage shows up as a different page... I've had the same homepage for 5+ years with zero issues before. Anything would be helpful, thank you!
Last reply by Marc, -
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- 1 follower
- 2 replies
- 126 views
Hello, I'm currently using the Creator Pro plan. Is it possible to migrate my forum to a third-party server that is not hosted on InvisionCommunity? If so, what steps should I follow? Thank you!
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 259 views
Hi Folks I'm seem to have a problem with Google Analytics showing there are 42,700 pages on our forums with redirects, and that this is a huge issue with content not being indexed. When I look into it within the Analytics, its showing forum page URL's, but with this on the end: /?do=findComment&comment=281507 Over 1000 pages of these errors... How do we turn this off so that any URL that is presented with this on the end of it, doesn't work or produces a 404? Thanks
Last reply by Jim M, -
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- 2 followers
- 61 replies
- 1.5k views
Mobile uploads from at least Android is showing up sideways in posts. I have the latest version of IP board installed, running gd, and have exif installed. What can I do to resolve this?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 117 views
Hello On fluid view In v4.7.19, regular members are able to see topics titles from forums they don't have access too It's just the titles, they can't read the topics themselves
Last reply by Marc, -
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