Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 27.8k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Cronjob setup
- Last reply by Joey_M,
21,985 topics in this forum
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- 5 followers
- 40 replies
- 811 views
Something just happened. My community (in the cloud) was down (error 504 - see below) and this website (invisioncommunity.com) was giving me a gateway error. Now my site is working but very, very slow.
Last reply by Matt, -
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- 2 followers
- 4 replies
- 53 views
Our admin CP has had the following error message for over a week (dated 9/11, it seems). The Run Now button fails because the task is in progress, and there is nothing in the log. Wondering how to fix this?
Last reply by Marc Stridgen, -
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- 1 follower
- 3 replies
- 50 views
Hi I have created a new database and created custom templates. Everything is okay apart from one thing. The category listing. Where the hell can I set the correct template? I created the default category listing and assigned that to my database, yet still the default categoryRow template is used. Can anyone help? Cheers John
Last reply by opentype, -
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- 1 follower
- 2 replies
- 53 views
So last night, we experienced an outage. It looks like that was related to the other issue that was posted. But we are an NFL football site and users are telling me that they see this message often on game day. Game day is our biggest day of the week \ year. I am not sure how to open a ticket. But we definitely need help, we upgraded to the cloud to be able to scale better on game day. Let me know how we can get things looked at. Thanks.
Last reply by Max, -
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- 1 reply
- 21 views
Hi. Recently many pages on our site have stopped working and are displaying this EX0 error. I am not sure how to correct this problem. Please bear with me as I have limited technical ability and did not originally develop the site. I have looked through pages in AdminCP and all of the pages experiencing this error appear to have permissions set as visible so my guess is its something other than a permissions error. Thank You for any assistance!
Last reply by teraßyte, -
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- 1 follower
- 4 replies
- 258 views
We are getting "not accessible" errors for https://nationalbackexchange.org/forum Please advise/assist to resolve the issue. HERB
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 91 views
Currently unable to upload attachments This is site wide Gallery, Forums, Pages... Across both websites.... Related to yesterdays problems?
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 46 views
Looking at the admin panel at the social media promotion, there is "our picks" enabled, Twitter not set up, but the button above an post shows twitter and google +. How do I get rid of Twitter and Google + and have only our picks active?
Last reply by Marc Stridgen, -
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- 1 follower
- 4 replies
- 193 views
Hello. How to reproduce the error: 1) Create a new profile field with type Date. 2) Go to members search, select dates in this field and click to search.
Last reply by teraßyte, -
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- 4 replies
- 83 views
Hi folks I still have a smf forum on another url (url X) that we now want to add to an existing IPS-forum (on url Z). When trying to convert this forum from external url, I cannot get it to accept the data provided: The details provided are not correct or the database is unavailable. So how to do this operation.... Can I backup my urlX database and build/add new database on urlZ, THEN convert and add threads to my existing forum?
Last reply by Miss_B, -
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- 3 followers
- 10 replies
- 245 views
I just published an article, and clicked "REQUEST INDEXING" yet Google still won't index it?
Last reply by David N., -
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- 1 follower
- 2 replies
- 96 views
I'm just trying to add DNS records for my third party email service but since I have the "Cloud Community" I can't touch my DNS? I tried to change my nameservers to CloudFlare and inherit the DNS records invision setup for me to keep my site up then add to the records, it worked, but then my site went down. So I guess invision is making sure I do DNS through them? What can I do? All I need is to add a simple DNS records for email. It shouldn't be this hard.
Last reply by Marc Stridgen, -
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- 4 followers
- 5 replies
- 379 views
Hello, I am creating pages in folders and subfolders. I assumed that the breadcrumb should display the correct hierarchy once a folder is created. The URL is fine when a page is inside a page folder. However, when I open the page... the breadcrumb will NOT display the page folder as the URL does. .com/stocks/test is the URL Shouldn't the breadcrumb also be the same --> Home -> Stocks -> Test ? Thanks
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 49 views
my side recently keep happen very slow and keep getting "This community is temporarily unavailable" error. Every time visit a page in my site keep getting that error what happen of this ? it's bother me so many days already, and now even I tried to upload a screenshot also not able
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 59 views
Hi. I would like to use an MFA authorization code that gives the user access to the forum in other applications associated with the user's forum data - this is a game server. Does anyone know how to use this?
Last reply by teraßyte, -
- 1 follower
- 1 reply
- 42 views
I'm not sure whether this is a technical glitch or something I've not configured correctly. Notifications seem to be working flawlessly in boards and PMs, but if I follow an event (selecting both notifications and e-mails), I don't get anything. Is there somewhere to activate this outside of the personal notifications preferences? I'm using a tech admin account to test this, and here is what I have selected: Thanks for any suggestions!
Last reply by teraßyte, -
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- 2 followers
- 6 replies
- 214 views
At the top of my homepage/forumhome I have a block with new forum entries. If I (or other users) come back after some time, it still shows the old list. Only if we hit F5 it will update. It happens on mobile and Desktop, browser is chrome. You can find screenshots/examples here: https://www.fernstudium-infos.de/topic/20001-startseite-aktualisiert-sich-nicht-mehr/page/3/
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 84 views
Hello, i can't find anything related to purchases for analytics or google ads, im not sure if its even exists or not, but it would be perfect if we track that events for optimize more google ads on conversions. it tracks, sign ups, other activities but 0 purchase events.
Last reply by Driven 2 Services, -
- 2 followers
- 6 replies
- 443 views
Is it possible to make your RSS/Atom Feed Imports get updated automatically? As it stands you have to click the refresh button manually. I'm wondering if this can be automated somehow? I saw one app in the marketplace that seems to do this with the option of refreshing automatically, but it does not work with latest version of IPS. The other RSS features (for pages) do not import enough info like RSS/Atom Feed inside AdminCP does. Maybe somehow setup a cron to run it, but how, if that is possible?
Last reply by Adriano Faria, -
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- 1 follower
- 9 replies
- 147 views
My passwords were memorized by my browser. All of my saved passwords were erased for some unknown reason. My forum's is simply not sending the email with the password reset link (I checked my spam folder). The password reset email worked for this forum allowing me to post my request for help. I'm locked out of my forum is there another way for me to reset my own password?
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 425 views
Hey! Please view the video below. I feel it portrays the issue much better than I can describe with words. chrome_G4uEny2h0O.mp4 Basically, if you expand a quote and then expand a spoiler within that quote, it will break outside of the quote, and interfere with other elements. Any way to fix this?
Last reply by 3ventic, -
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- 2 followers
- 1 reply
- 77 views
I noticed an error in the Email Error Logs now. I got the following error (Error Logs) when I clicked on the resend link: Thank you.
Last reply by Marc Stridgen, -
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- 2 followers
- 11 replies
- 156 views
Not sure I'm missing something. I enable Push: Then some time later, it requests to enable it again: It shows fine on ACP:
Last reply by Marc Stridgen, -
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