Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- errors in the system log and spammers traffic
- Last reply by ntrivilino@alice.it,
22,550 topics in this forum
-
-
- 4 followers
- 18 replies
- 450 views
My site is very slow right now, it takes about 10 seconds after I click on a topic name to see the topic. Clicking the notification bell doesn't display notifications. I see the progress wheel turn and nothing.
Last reply by Grant_B, -
-
-
- 2 followers
- 4 replies
- 53 views
Hello, I send a bulk mail on 04-14-24 through the forum software. Since then approximately 3400 emails per day of this SAME email are send to 1! ONE person, totalling for +46.000! emails send from the forum software to this one person. They are all with different message IDs, so they were delivered separately. I'm using sendgrid to send my tiny lot (<500) of bulk"" mail ech month, and this is horrific for that person. Please help, I deleted that mail and somehow the forum is still sending it.
Last reply by riko, -
-
Site offline
by TDS-
- 6 replies
- 55 views
Hey guys, my site has been completely offline for a bit now. Unable to reach forum or admin. Thanks for your help in advance.
Last reply by TDS, -
-
-
- 4 followers
- 28 replies
- 508 views
* I searched for a resolution to this and only found one Topic that was never followed up on or resolved. My apologies if I missed something, Since my daughter got an iPhone 15 all the photos she texts me will only upload and post as black on my Board. (I typically save those photos to my iPhone 7 photo gallery and access them from there.) They upload but appear as black boxes as the thumbnail and when posted. It’s only her iPhone. Photos taken with her iPad and her husbands IPhone 14 upload and post fine. I had her email me photos from her iPhone to my business email and my gmail account. When saved to my iPhone gallery from business email they still uploaded…
Last reply by Allen Bradford, -
-
-
- 3 replies
- 41 views
Hi, we recieve a lot of Russian spam registrations at 99nicu.org, and I wanted to run the two-step validation for new registrations (1. email to reg members to validate and 2. administrator validation). However, despite working email server (SMTP), now emails are going out to new registrations, registrations just show up directly for admin validation. I tried to change to only email validation (first choice), but the admin only validation was still operative. So, when changing options on the screen shot, the actual method does not change. The email SMTP-service we use give all Green Lights for the step (postal.oderland.com) Any clues why this is not working…
Last reply by Stefan Johansson_72643, -
-
-
- 3 followers
- 14 replies
- 606 views
Trying to install the update from my location (not at the server location) and I get the following error: "There was an error downloading the files to your server" My hoster tells me his log is showing: Thu, 25 Jan 2024 08:55:18 +0000 Exception::0 Could not list the files in the zip #0 /home/rhocar/public_html/admin/upgrade/extract.php(643): Extractor->extract(0) #1 {main} We have downloaded the zip file and that file is definately present. Any thoughts ? Alan :
Last reply by Jim M, -
-
-
- 2 followers
- 33 replies
- 991 views
Please Fix!
Last reply by My Sharona, -
-
-
- 1 follower
- 4 replies
- 113 views
Can you please look into a fix for this issue, which affects both Mobile and Desktop versions of any forum post that includes a quote (this happens on nearly every thread in my forum). Example URL: https://www.celiac.com/forums/topic/158184-link-between-celiac-and-globulin-or-eosinophils/ View Issue on PageSpeed Insights: https://pagespeed.web.dev/analysis/https-www-celiac-com-forums-topic-158184-link-between-celiac-and-globulin-or-eosinophils/do1q1usgq0?form_factor=mobile Error: Links are not crawlable Search engines may use href attributes on links to crawl websites. Ensure that the href attribute of anchor elements links to an appropri…
Last reply by Marc Stridgen, -
-
BOTS
by breezy1941-
- 2 followers
- 3 replies
- 361 views
BOTS sitting on login page, but never logging in or registering, or doing other than sitting there. Can you help get rid of them or suggest what I should do, please? Thank You!
Last reply by Randy Calvert, -
-
-
- 1 follower
- 18 replies
- 220 views
DivisionByZeroError: Division by zero in /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/uploads/template_109_332e5eb3dbfb47dce95fbfdfc706f0dc_editor.php:621 Stack trace: #0 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\class_core_global_editor->image('topic_content', '0', 0.0, '0', '0', NULL, NULL, 1.0, 1.0, '', '''') #1 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/applications/core/modules/front/system/editor.php(91): IPS\Theme\_SandboxedTemplate->__call('image', Array) #2 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Dispatcher/Controller.php(107): IPS\co…
Last reply by Grafidea, -
-
-
- 2 followers
- 7 replies
- 101 views
I have another problem. If I have a public club in which I create a database for club moderators only, then anyone (including users who are not members of the club) can read the database. If I revoke the rights in the ACP in the database permissions, they can no longer access it, but they see it permanently under unread content in the activity feed.
Last reply by Jim M, -
-
-
- 4 followers
- 10 replies
- 323 views
Good afternoon, Does anyone have any ideas why I can't upgrade in the admin panel like I could in previous versions? It wants me to do the upgrade manually.
Last reply by Marc Stridgen, -
-
-
- 2 followers
- 2 replies
- 73 views
Hi there Whats the best way for a user to get a PM on the platform when they purchase a subscription; such as: You're Now A Premium Member. It'll expire on X date. Manage your subscription here etc. How can this be done?
Last reply by teraßyte, -
-
-
- 1 follower
- 1 reply
- 102 views
Users who want to reset their password in the forum for old accounts do not work. The email arrives with the link but then it does nothing. Any ideas?
Last reply by Marc Stridgen, -
-
-
- 1 reply
- 56 views
I tried to create the poll but even I fill in the field but still cannot create, keep mention "This field is required" but I do fill in the required Topic
Last reply by Daniel F, -
-
Hi, we just had a user reported that this user experienced four times redirect or self redirect on the same URL, however there is a query string of "?usingEditor=1&csrfKey=01c9e6d56e554d83713fa4f4bd1d3f38" And the editor would not or could not send or submit a reply, I notice this in the editor (screenshot with red box) I could not reply, however when I removed that query string, the actual URL, I can submit reply. So what makes it self redirect with that query string?
Last reply by Marc Stridgen, -
-
- 2 followers
- 9 replies
- 305 views
Hello to everyone We would like to upgrade the invision from 1.7.4 to 1.7.15 and during the upgrade show the following message ( see image ) . Should worry do something or i can process with upgrade without any problem ? Just to notice that until now we had only forum pages events and the new purscase is with also blogs and gallery Many thanks in advance
Last reply by Marc Stridgen, -
-
-
- 1 follower
- 9 replies
- 267 views
As we tried our updates to v4.7.15 we got some errors with the database and that there are 'some' fixes required. And while trying to do the fixes with the web gui it broke our complete forum. Lesson learned, I will take my time for the updates, but now with the update v4.7.16 it seems like urgent to do the update and we still have the issue with the database and even with manually adding the mysql statements it seems not to fix the problem, as the messages are the same even if I do some of the queries. We are on a self hosted version at a webspace hoster. Database Version 8.0.36-28 UPDATE `smn_core_modules` SET `sys_module_title`='' WHERE `sys_module_title…
Last reply by Marc Stridgen, -
-
-
- 3 followers
- 38 replies
- 3.7k views
Hi, I think this guide is outdated as the OEmbed product no longer exists and is replaced OEmbed Read: https://developers.facebook.com/docs/features-reference/oembed-read/ I've set up the community with the App ID and App Secret yet still cannot get instagram embeds to show up. Do I need to submit the app for App Review? Even though I only just want standard access and it says "Ready to use" with standard access? Can someone help me figure out how to get this? Thanks!
Last reply by Marc Stridgen, -
-
-
- 1 follower
- 2 replies
- 90 views
When a poll allows for multiple answers, the percentage are tallied as a percent of answers, when they should be tallied a a percent of voters? For example below, 53 voters out of 69 have selected the 2nd answer, that should be 76.81% and not 22.94%?
Last reply by David N., -
-
Can you please add this to the next update? The following errors are generated by Google PageSpeed Insights for all links back to the original post in quotes: Links do not have a discernible name Link text (and alternate text for images, when used as links) that is discernible, unique, and focusable improves the navigation experience for screen reader users. Learn how to make links accessible. Examples of such links can be found on this page: https://www.celiac.com/forums/topic/158184-link-between-celiac-and-globulin-or-eosinophils/ and if you look at the "Accessibility" are for either Mobile or Desktop here you will see the details: …
Last reply by Marc Stridgen, -
-
- 1 follower
- 6 replies
- 113 views
Last reply by Marc Stridgen, -