Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 25.1k posts
- 4 followers
Problems related to your server or other classic, self-hosted edition issues.
- Rank points missing after member account merge?
- Last reply by Clover13,
21,286 topics in this forum
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- 2 followers
- 37 replies
- 584 views
We're long paying customers that ask for help once every few years, so hopefully you'll help this time. Apparently we absolutely must upgrade our forum to the current version now. We also need to upgrade from PHP 7.4 to whatever's necessary. We know, that's a webhost thing, but we don't know the order of events here in terms of the IPB bit? In case this isn't already on here, the forum is 4.4.9.2. We cancelled one long-running package with you but still want to update the one that's still scheduled for rebill. Can you please help us determine the necessary steps? If there's a guide in the Help area for exactly this we didn't find it, perhaps it'…
Last reply by raincat, -
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- 1 follower
- 7 replies
- 136 views
Hi, We have forum section that guest can not see, it for beta feedback for our software, here what the problem from the members words: Thanks.
Last reply by Jim M, -
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- 1 follower
- 8 replies
- 46 views
It has been active for about 2 months in a specific forum and has not yet been completed. I tried to remove and re-add the specific forum but nothing changed. I have added the link to the client area notes.
Last reply by Jirinex, -
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- 1 follower
- 14 replies
- 494 views
I am having an issue with resizing images in the forum. When I double-click an image that I have pasted into the thread, I get this message: Something Went Wrong. Please try again. Any ideas? Thanks
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 140 views
Here is a screenshot. Displays no files, even after keyword search.
Last reply by Nahash5150, -
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- 1 follower
- 1 reply
- 36 views
HI In the upcoming 4.7.9 I understand some of the commerce third party gateways/plugins have been upgraded to use newer APIs My question is, will any of these changes require community managers to log into their respective accounts with Stripe, Paypal OR MaxMind and make any changes? If so will it be documented what we will be needing to adjust in each respective place? Thank you
Last reply by Andy Millne, -
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- 2 followers
- 2 replies
- 61 views
I have a major issue with spam, as numerous spammers use the "About Me" section in profile fields to add spammy URLs. Is there a way to disable this feature for new users?
Last reply by Ocean West, -
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- 2 followers
- 16 replies
- 281 views
Hello all, Members have the option to send attachments with their PM's, the only problem is that the attachments do not reach the recipient; any idea?
Last reply by Jim M, -
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- 1 follower
- 0 replies
- 24 views
The link back to the PWA uses “untitled” as the app name when opening the link with an external app. Perhaps the manifest is missing an app title attribute? Here is a screenshot when opening with Chrome from the Invision Community PWA: Here is opening the same link from Safari:
Last reply by KT Walrus, -
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- 3 followers
- 8 replies
- 180 views
Updated to iOS 16.4. Enabled push notifications in Invision Community web app. Received a notification about a new topic in a forum I follow. Tapped on the iOS notification on the lock screen on my iPhone. This opened the PWA but didn’t redirect to the new topic like tapping on the notification in the notifications list. The last page I had viewed before was still being shown. Is this a bug?
Last reply by Ryan Ashbrook, -
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- 1 follower
- 3 replies
- 65 views
How can I change my date format from 12am\pm to 24h?
Last reply by ThunderBlue, -
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- 4 followers
- 5 replies
- 143 views
We are only using the old rank system, one point pr post. Seems as if posts in a forum that is set not to increase posts is still counted when assigning rank? More details in our Access Information notes.
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Last reply by Marc Stridgen, -
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- 1 follower
- 9 replies
- 392 views
Hi, after the last update with PHP 8.0 have a problem with the forum. Also i cant login into the forum. any ideas ?
Last reply by Marc Stridgen, -
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- 2 followers
- 10 replies
- 102 views
Hi, I noticed here on IPS that once a first reply appears in the topic there is a question right below the topic title (the green area). How I can enable it in my community?
Last reply by PatrickRQ, -
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- 4 followers
- 9 replies
- 609 views
Good day, I have integrated my community with sendgrid emails and it works fine. I am wondering it is possible to synchronise the signup forms and add new members to a sendgrid list. Thanks
Last reply by Daniel F, -
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- 3 followers
- 12 replies
- 262 views
For some reason my rank images aren't showing on the forums. Any ideas on why that might be happening? It's a new install. I reuploaded all the files twice but still the rank image is missing. Thanks
Last reply by Marc Stridgen, -
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- 6 followers
- 17 replies
- 516 views
Hello, I'm having some trouble with many of the pictures that are inside some of my older threads becoming unviewable. This post, for example: https://www.bassresource.com/bass-fishing-forums/topic/211811-brown-bass-tools-~-questions-answers/page/6/#comment-2722900 All of them are in the member's 'albums, they all loaded fine and don't exceed size limits. Yet they are no longer able to be viewed. These are all hosted on the same server (not hosted on a 3rd party). As you can see, this is a post that's a few years old. Thoughts?
Last reply by Marc Stridgen, -
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- 2 followers
- 13 replies
- 257 views
First of all, I have spent weeks and many hours trying to fix this issue. I cannot give more information because the images will show information that I don't want to share on a public forum, so may you please guys move it into ticket in order to add more information and details. Thank you!!
Last reply by Marc Stridgen, -
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- 3 followers
- 15 replies
- 294 views
We have this problem in our latest activity, wherein some were missing For example the screenshot below shows Feb 10 to Feb 21, but between that date there should be like more activity data shows, any idea ? -Allan of Nigel's Team
Last reply by Nigel Moore, -
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- 5 replies
- 142 views
Hi, Not sure when it started happening, I just updated to 4.7.8, not sure but I think that on 4.7.6 it still worked. When I start to download a file, the file size is not being known, so downloading time cannot be estimated. I store files locally as files.
Last reply by Jim M, -
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- 1 reply
- 53 views
Any query through which i can delete all the IP bans? Thanks
Last reply by Randy Calvert, -
- 1 follower
- 2 replies
- 75 views
Hello folks, I could not post any new topic or post a reply. I thought it was a theme error Do I need to reinstall the entire board or do I need to recreate the forums
Last reply by cwillia_merged, -
- 2 followers
- 8 replies
- 146 views
A member reported having problem uploading images, here's what he's saying: Here's the link to his comment with the garbled image: https://www.logicprohelp.com/forums/topic/121052-how-to-attach-files-to-your-post/#comment-858918
Last reply by David N., -
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- 1 follower
- 6 replies
- 241 views
I disabled all the customizations. Also tried to use the default skin. Yet I get the following error: The URL of page the error occurred on was https://topgoldforum.com/store/ TypeError: trim(): Argument #1 ($string) must be of type string, DateInterval given (0) #0 /sites/topgoldforum.com/files/system/Lang/Lang.php(1925): trim() #1 [internal function]: IPS\_Lang->IPS\{closure}() #2 /sites/topgoldforum.com/files/system/Lang/Lang.php(1929): array_map() #3 /sites/topgoldforum.com/files/system/Lang/Lang.php(1713): IPS\_Lang->replaceWords() #4 /sites/topgoldforum.com/files/system/Output/Output.php(821): IPS\_Lang->parseOutputForDisplay() #5 /sites/topgoldforu…
Last reply by sound, -
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