Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 27.7k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Menu Manager crashes the site
- Last reply by DreamOn,
21,974 topics in this forum
-
-
- 3 followers
- 11 replies
- 152 views
Hi, I'm a cloud engineer maintaining a large IPS forum with ~200k users. We've been using IP.Board since the early days, but we're needing to migrate our forum to a more modern server in order to keep it maintainable by our small team. We've looked into IPS cloud as a modernization option, but the current offering isn't viable for us. One of our requirements is that we need to be able to create members from our other internal microservices, and allow these members to login with oauth. At the moment, this isn't possible with the API, and requires direct access to the IPS MySQL database. So, in order to modernize our forums hosting infrastructure, we are movi…
Last reply by Marc Stridgen, -
-
-
- 2 followers
- 3 replies
- 124 views
Hi, This is causing me a lot of grief at the moment. Updating media files (usually PDFs), even old ones (> 6 months old), almost never results in the latest version being loaded on a subsequent refresh - even on other machines on other networks. This means I end up having to delete the original media file and re-upload it which causes more work (need to update the link in the code and re-upload that) broken links Are there any tricks to fooling the CDN to let go of the old version of the media file? I note that the _cb=1694742873 variable changes in the "media URL" reported by the admin control panel, so I would expect the new version to b…
Last reply by Marc Stridgen, -
-
-
- 2 followers
- 2 replies
- 23 views
I just published an article, and clicked "REQUEST INDEXING" yet Google still won't index it?
Last reply by Daniel F, -
-
-
- 1 follower
- 2 replies
- 40 views
My passwords were memorized by my browser. All of my saved passwords were erased for some unknown reason. My forum's is simply not sending the email with the password reset link (I checked my spam folder). The password reset email worked for this forum allowing me to post my request for help. I'm locked out of my forum is there another way for me to reset my own password?
Last reply by Marc Stridgen, -
-
.thumb.jpg.1d991cdb2cdf5ea30dfda31c7c4b6c4d.jpg)
-
- 1 follower
- 3 replies
- 56 views
My site has been cluggin' along today a few times and is basically unusable due to loading times every now and then. Just wondering if something is going on with the backend.
Last reply by Marc Stridgen, -
-
-
- 2 followers
- 7 replies
- 73 views
Not sure I'm missing something. I enable Push: Then some time later, it requests to enable it again: It shows fine on ACP:
Last reply by Marc Stridgen, -
-
- 3 replies
- 40 views
I hope this is an oversight or a weird bug. Why can't we edit our signatures here?
Last reply by Adriano Faria, -
-
- 2 followers
- 29 replies
- 248 views
Pretty sure I have it configured correctly, but can't get it to show anything. Plenty of posts on my site, I've tried it as a sidebar block, as a page block, as a subforum block. Nothing ever appears. Current settings, 2 posts in the last 9999 minutes. Is there something else I'm missing to get it working?
Last reply by Clover13, -
-
-
- 1 follower
- 4 replies
- 383 views
Extreme Beginner. How can I hide an Admin from the Staff Directory. I have a few members that are admins but I would only like to list one in the Staff Directory.
Last reply by Jim M, -
-
Gallery : Exif Tags removed when a user modifies the data of an already uploaded photo Hello everyone. I have already reported the case but it has not been resolved. Gallery. When a photo is uploaded the Exif TAGS are perfectly displayed. But if the author of the photo subsequently changes the title or description of the photo, when saving, the Exif TAGS are completely removed. I think it's a bug. A photo uploaded without description with complete Exif And then, when I change description Exif removed. My website is a photographer community. Exif TAGS are very important for us. Thanks in adva…
Last reply by Jim M, -
-
-
- 6 replies
- 367 views
hi there, my board is not allowing user registration, plz solve this out.
Last reply by teraßyte, -
-
-
- 5 followers
- 12 replies
- 589 views
I must be missing something because I can't upload a picture along with the database record. This code works as expected, but fails to add the picture to the featured image field. Any ideas what I am doing wrong? Thank you. $zimg="https://content.invisioncic.com/e322713/pages_media/3_1.jpg"; $image = array(); $image['article']=file_get_contents($zimg); $fields = array(); $fields['18']="title test"; $fields['19']="desc test"; $fields['image']=$image; $data = array( "title" => "title test1", "content" => "content test1", "status" => "published", // Or "draft" "category" => 19, "author" => 191972, "fields" => $fields, ); $c…
Last reply by Marc Stridgen, -
-
-
- 2 followers
- 11 replies
- 184 views
I’m not sure what’s going on. It won’t let me put any information or any words in the description on my form or in my fourm description.
Last reply by DMGAMING, -
-
-
- 2 followers
- 8 replies
- 297 views
When users click "Whats on your mind" to post a new status it just stays on "Loading" I looked in the console log and it's showing a 404 error for applications/core/interface/js/js.php?src=core%2Finterface%2Fplupload%2Fplupload.full.min.js But I see the files there. Any ideas what could be going on?
Last reply by scatteredbomb, -
-
-
- 1 follower
- 3 replies
- 51 views
I've had around 10 spam accounts from India over the last 48 hours. When checking the IP, they are all from India. This morning I set it so that accounts from India are under manual review and yet 5 minutes ago I've got a new account posting spam, and the IP is from India.
Last reply by Marc Stridgen, -
-
-
- 2 followers
- 3 replies
- 75 views
After a number of years of being offline, we recently brought our message board back from the dead. Some of our users/members couldn't remember their old logins and just re-registered as new members. Is there a way to merge an old member account with the new user/member account?
Last reply by PBarton, -
-
-
- 3 followers
- 20 replies
- 364 views
Something just happened. My community (in the cloud) was down (error 504 - see below) and this website (invisioncommunity.com) was giving me a gateway error. Now my site is working but very, very slow.
Last reply by David N., -
-
-
- 2 followers
- 51 replies
- 2.1k views
Hi, I tried to setup marketplace many time on my site but could not succeed till date. I always get this error 3C409/3 There was an error communicating with the Marketplace server. Please try again later, or contact us for assistance. FYI, We are on a government hosting and we need to whitelist url for accessing outside services. we have whitelisted the below url Destination - remoteservices.invisionpower.com Port - 80, 443 Request - Domain based I can perform IPS update but not able to setup marketplace. Is there any other domain that need to be whitelisted? If yes please mention.
Last reply by DonnonGT, -
-
-
- 4 followers
- 10 replies
- 331 views
Hello, today we upgraded to the latest release and immediately activated the "blocking disposable emails" feature. (btw, very good idea 😉) We did three tests with 10 minute or temporary email providers and in every case I was able to finish the registration and confirm my email address. Did I do anything wrong?
Last reply by Apfelstrudel, -
-
-
- 4 followers
- 39 replies
- 958 views
Since yesterday, when I click "Submit Reply" I have to wait over 5 seconds for a post to be submitted instead of the usual 1 second.
Last reply by David N., -
-
-
- 4 followers
- 27 replies
- 394 views
We are in the cloud, and trying to integrate a new ad partner Ezoic and it is going very poorly. We have a small group of users that pay a subscription to get no ads. Ezoic doesn't use the ad blocks, so they gave us a script to put in that would (they said) prevent ads for that group. We made changes to core > front > ipsfocus > headExtra and put things in there. I thought everything was working but now people are saying they can't access the forums. Some groups can, some can't so I want to remove the latest changes and revert back. I can't get into the admin panel, I get this message no matter what I try. Any help is appreciated. Thanks. [[Templa…
Last reply by Marc Stridgen, -
-
-
- 2 followers
- 5 replies
- 126 views
Long story short. I made a bunch of subdomains to sort all my storage into subdomains. Files into download.domain.com. Images into images.domain.com etc. So far so good. Apparently the permissions that is set when creating a subdomain do not work properly when then changing the storage in ACP. So not everything was moved but ACP still deleted the content left over on the original storage. After a lot of back and forth I decided to restore from a backup, but dumb as I am I didn't make a full backup before I started the storage move, since I didn't know permissions would cause so many issues. So, I restored all the files which I had a backup of, but the database b…
Last reply by Sirmadsen, -
.thumb.jpg.1d991cdb2cdf5ea30dfda31c7c4b6c4d.jpg){kind=avatar}
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
