Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 14.9k posts
- 7 followers
Problems related to your server or other classic, self-hosted edition issues.
- System logs
- Last reply by abobader,
22,802 topics in this forum
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- 1 follower
- 2 replies
- 19 views
Anyone know how to fix the server's IP Address detector/resolver? All members are showing up as coming from the same Link-Locale IP Address
Last reply by dbalash1, -
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- 3 replies
- 63 views
How do I get rid of this message? It wont go away.
Last reply by Jim M, -
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- 2 followers
- 21 replies
- 923 views
Creating a separate thread in case it's unrelated to this: Someone requested that their account be deleted, and so an admin set that going. As this was being processed in the background, it seems to have got stuck (~23% of 9k posts). This has caused the queue task to be locked every time it tries to run, once a minute. A LOT of other tasks are getting backed up because of this (mostly notifications, so far) and it's getting worse over time. Here is the System Log error when I try to set the background tasks running manually: Error: Call to a member function container() on null (0) #0 /usr/share/nginx/html/applications/forums/sources/Topic/Post.php(374): IPS\…
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 134 views
I don't remember exactly when this happened, but I know I had uploaded a favicon image to: AdminCP > Appearance > Icons & Logos admin/?app=core&module=customization&controller=icons And now I'm not sure how to remove the old favicon icon. Any idea of where that icon might be? Old New It's weird too because I'm seeing my new one in Firefox and Opera Gx, but the old one is showing on Microsoft Edge, Google Chrome, and Mobile Devices.
Last reply by Pescao6, -
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- 2 followers
- 21 replies
- 353 views
I'm trying to create a registration process where to-be members actually see our guidelines before agreeing to them and then, once they've finished the registration process they can only post in our New Members Start Here folder. But I've not figured out how to accomplish that. On the guidelines, the process gives them a box they can tick to say they agree, but they don't have to see the guidelines unless they click the Terms Of Use link, as shown below. Is there a way to have the guidelines pop up each time? Second, the Login & Registration page, below, says new members will be put in the Members group. Is there a way to put them in the New Members group…
Last reply by Gary Lewis, -
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- 2 followers
- 1 reply
- 65 views
We have some problems, we where trying to change our sign-in module from user/password to M365 tenant SSO, but now we cant logg back inn at all, tried both admin accounts, in both chrome and Edge and with inprivate/ikognito just getting a error: EX1064 Somthing went wrong. Try again, what to do?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 108 views
I'm getting the following error when trying to upgrade to the latest build. Any suggestions as to what I need to tweak to overcome this? Row size too large. The maximum row size for the used table type, not counting BLOBs, is 8126. This includes storage overhead, check the manual. You have to change some columns to TEXT or BLOBs /home/saw7z54jegas/public_html/applications//setup/upg_/queries.json - query #5
Last reply by Marc, -
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- 1 follower
- 1 reply
- 72 views
We had an upgrade this week, but, it seems the text box on the page to post content is missing (it's a line). I've included a screenshot. I did try creating a new theme from default, and reloading the original default theme, but, neither worked.
Last reply by Jim M, -
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- 2 followers
- 13 replies
- 342 views
My forum stats have reduced since upgrade? Before And now after upgrade
Last reply by Jim M, -
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- 2 followers
- 16 replies
- 160 views
Hi, As i'am french, the "load more activity" button is translated with "activité que j'ai créé". Just to show the problem, I switched to english and added "J'AI" in the string : So far so good, but if I press the load more activity button : all the apostrophe (') are replaced by the HTML code : It does this for all the elements in this menu that have "'a" in the string. It's OK with a space after the apostrophe but that's not the correct way to write it 🙂
Last reply by Marc, -
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I am getting this error after starting upgrade. Now i cannot access admin section , and forum display some "Update in progress " message and is not available. "The upgrader uses PHP sessions to store data, however PHP sessions are currently not working correctly on your server. This is an issue you will need to contact your host about. Error 5C289/1" My hosting provider say this eror has no connection with them. What to do ?
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 105 views
503 Service Unavailable ERROR The request could not be satisfied. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) HTTP3 Server Request ID: T_n2R0aSbYvao2qOikYLxDT8Y4T2GXbCIBexOK5C4FciXzLYGTX6bQ==
Last reply by Marc, -
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- 2 followers
- 2 replies
- 148 views
Found this issue on the mobile display. Asked Ehren since it was on his Dimension theme. He asked me to check if the issue occurred on the default theme. Yes, it did. His observation: I'm still on the 4.7 devsite: I'm using an Android phone, Samsung Zflip 5. Premise: Testing message notifications and mobile footer display. Finding: 1. Click on Messages icon in mobile footer. Same if you do the default theme, just a different location. 2., click on new message that is unread 3. new message appears as designed. directional buttons above message subject: <-= Message List & Options (dropdown) 4. Click on Options drop d…
Last reply by Marc, -
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- 1 reply
- 80 views
The last update we made was 4.7.16, over time some problems appeared such as not seeing the flags or not being able to access certain functions. Now we see the 4.7.18 update that includes 4.7.17 and when we want to do it it doesn't go beyond the first step where it stays indefinitely. How to solve it?
Last reply by Stuart Silvester, -
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- 2 followers
- 4 replies
- 207 views
Hi I've deleted in mass : a forum category a database content all members I was working well, but at some point, my background processes are stuck with error. If I try to execute them manually : And i have some error logs : OutOfRangeException::0 #0 /home/frni3246/beta.lesaventuriersdurhone.org/system/Node/Model.php(1153): IPS\Patterns\_ActiveRecord::load() #1 /home/frni3246/beta.lesaventuriersdurhone.org/system/Node/DelayedCount.php(90): IPS\Node\_Model->parent() #2 /home/frni3246/beta.lesaventuriersdurhone.org/system/Node/Model.php(1090): IPS\forums\_Forum->storeUpdateTime() #3 /home/frni3246/beta.…
Last reply by Stuart Silvester, -
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- 2 followers
- 10 replies
- 245 views
Hello, I've a lot of system logs with error "OutOfRangeException::0" ... Do you have a solution for this issue ? Backtrace #0 /system/Dispatcher/Front.php(503): IPS\_Widget::load() #1 /system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\_Front->finish() #2 /index.php(13): IPS\_Dispatcher->run() #3 {main} #0 /system/Node/Model.php(1153): IPS\Patterns\_ActiveRecord::load() #1 /system/Node/DelayedCount.php(90): IPS\Node\_Model->parent() #2 /system/Node/Model.php(1090): IPS\forums\_Forum->storeUpdateTime() #3 /system/Content/Item.php(2843): IPS\Node\_Model->setLastComment() #4 /applications/forums/sources/Topic/To…
Last reply by Stuart Silvester, -
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- 3 followers
- 1 reply
- 163 views
I recently noticed an increase on cache misses from Redis. I saw that this started around to time of the update to 4.7.18. Also, the requests causing the miss rate increase seem to be for requests `GET "<hex string>_<long hex string>_str__nodeSyncTimes"`. Not sure whether this is expected, but after inspecting the code, I noticed some suspicious curly brackets in `\IPS\Node\DelayedCount::checkUpdateTime` after the first catch. Removing them solves the issue, but I'd like to confirm whether this is indeed a bug or not.
Last reply by Stuart Silvester, -
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- 4 followers
- 19 replies
- 1.1k views
How exactly does referrals work? It seems to be incredibly random whether or not it gives you credit for the referral. Do you have to be registered first, or can you click a referral link, register, purchase and get credit? Can you add a referral code to the end of any url?
Last reply by Jim M, -
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- 1 follower
- 21 replies
- 656 views
On Bulk Mail, I checked the Member Filters (it does show some members who will receive the mail) and clicked Save. Then clicked Proceed. This I did over 6 hours ago but Bulk Mail list still shows "Not Started" under Sent On and Time Taken columns and "0 Members" under Sent To. How long does it take to send out the email? On CiC
Last reply by Jim M, -
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- 2 followers
- 7 replies
- 233 views
Hi, I've just install a new community and import data from WordPress. It seems that all topics forum and article are here, but there is no "stat" about it. There is a "No posts here yet", but when i click on it, of course there are. There is also a wrong count of the total replies. Is there a trick to recalculate all these stuff after an import ? I've check tasks, but I didn't find something usefull
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 302 views
This is weird? EDIT: emptying the cache in my browser cleared the red alert and #1 indicating that there was a topic to approve. But that's the first time I see this behavior, the alert normally clears automatically when I approve the topic. LogicPro11-c08.mp4
Last reply by David N., -
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- 1 follower
- 4 replies
- 139 views
I am trying to post a reply in a topic and I am getting the following screen:
Last reply by David N., -
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- 1 follower
- 1 reply
- 109 views
Some members who tried to register to my forum started to get this error. I tried different browsers and incognito tabs, changed the IP address and still the same error. The user gets this error even though they have never registered before. In the meantime, there are those who registered without any problems. Why might this be?
Last reply by Jim M, -
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- 1 reply
- 127 views
Hello, I recently deleted some forums, but I've encountered an issue where the topics that were created within those forums are still visible on the "Activity" page. Unfortunately, I'm unable to open or delete these topics. When I try to access them, I receive a message saying, "You do not have permission to view this topic." Could you please advise on how to resolve this ? Thank you for your assistance.
Last reply by Jim M, -
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- 8 replies
- 229 views
tested resetting passwords due to a large number of the same complaints within an hour password links saying they are invalid. There is no errors in the logs and the link does go to the correct place with a correct key, but just gives the same error even on accounts with admin access.
Last reply by Jim M, -