The removal of the old IP Chat service pretty much killed my site for months and its never got back to previous levels, it was a really popular part of the site, nobody got confused between live chat and the forums, the chat really was just for social which is what I thought the whole point of running a niche community ?
Even now all these years later we still get at least half a dozen queries a week asking when I'm bringing live chat back
As its already been said that it wouldn't be difficult to reintegrate then why not offer us the option, either as a stand alone cloud extra or into the cloud packages ?
I'd gladly swap the Live Topic which serve no purpose that I can see for a Live Chat that the members loved