Jump to content
Solutions

Community empowered support.

Time is money. Save both with peer to peer engagement.

  • 30-day free trial
  • No commitments

Reduce Costs and Support Tickets

Peer to peer support saves you time and money

  • Cut support costs

    Customers help one another so your team can focus elsewhere.

  • Build a library

    Community answers are easily searchable & shareable for future customers.

  • Give props

    Reward customers for answering questions with Achievements.

  • Self-help

    Customers help themselves by asking questions and finding answers.

A list of topics

Customers come first

Build loyalty

  • Empower

    Empowering your customers to help themselves and each other.

  • Trust

    Customers helping each other builds trust.

  • Lead

    Community leaders will emerge and begin helping others.

A topic showing a question with a highlighed answer

Sharing is caring

Self-help support

  • Boost efficiency

    Enable staff to focus on more important tasks, rather than repeating the same answers over and over.

  • Promote socially

    Automatically highlight the best support content from your community on Facebook & Twitter, for even better visibility.

  • Support on-the-go

    Customers can access your support community any time, from anywhere, on any device.

Q&A Forums

Customers helping customers

  • A list of questions

    Customers ask questions

    Customers ask questions on your forum and Customers ask questions on your forum.

  • A screenshot of a question and an answer

    Customers and staff provide answers

    Your own customers and staff can help answer questions posted by other customers.

  • An answer selected as the best answer

    Best Answer

    Answers can be ranked based on their accuracy, with higher ranked answers displayed first. Staff and the original poster can also choose the best answer.

A list of questions
A screenshot of a question and an answer
An answer selected as the best answer

They have questions...

And they have answers

Peer to peer engagement is one of the most powerful ingredients for growth. Focus your attention on other important matters while your community leans on one another for added support.

An answer selected as the best answer

Build trust

Empowering your customers to help themselves and each other fosters loyalty and satisfaction.

  • 30-day free trial
  • No commitments
Invision Community © 2024 IPS, Inc.
×
×
  • Create New...