Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 15.1k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
- Restore attachments files
- Last reply by abobader,
22,846 topics in this forum
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- 3 followers
- 8 replies
- 167 views
If you've entered venues with addresses and then enable Google Maps integration, maps don't display for the venues. If you resave the venue (even without edits), a map will display.
Last reply by Marc, -
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- 2 followers
- 6 replies
- 175 views
I am trying to link my forum to X. but I am getting an error. Do you know what I am doing wrong? This is what I am seeing,
Last reply by Buttercup, -
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- 1 follower
- 28 replies
- 1.2k views
Hello, I am having an issue with the event calendar for recurring events in the 'overview' view. I have a biweekly recurring event (February 13th and 27th). When I first open the calendar for the current month it only shows the 13th event: After I switch to another month, e.g. March, and then switch back to February the calendar will show the second event: Is it possible to configure the calendar for showing both events? Thank you!
Last reply by NSPN, -
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- 1 follower
- 4 replies
- 236 views
Menus across my forum has stopped working after I just renewed the license; quite frustrating since things were working before I upgraded everything. Dropdowns only show # in URL but nothing happens. PHP version is at 8.0. What is going on. Attaching screenshot for reference.
Last reply by Marc, -
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- 4 replies
- 224 views
I'm trying to upgrade my InvisionCommunity forum from version 4.4.2 to 4.7.18, but I'm encountering issues with PHP compatibility. When I switch to PHP 8.1 (which is required for 4.7.18), my forum stops working, and I can't access the admin/upgrade page. On the other hand, without switching to PHP 8.1, I can't proceed with the upgrade. I'm stuck and unsure how to move forward with this upgrade. What steps should I take to successfully update from 4.4.2 to 4.7.18? Any advice or guidance would be greatly appreciated.
Last reply by Gary, -
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- 3 followers
- 10 replies
- 650 views
Hello. I haven't changed anything in the admin area other than editing theme files nightly to rotate advertisements and I have not applied the latest update, so I don't know why it's doing this. So out of the blue when I go to edit a theme it comes back with an error, "This theme file could not be saved". So I tried making a new theme with no parent and it also throws an error when trying to edit.
Last reply by simonle, -
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- 2 followers
- 10 replies
- 358 views
Hi, When I try searching for a domain, the search goes on for several minutes, eventually timing out and returning a 504 error. I have the system defaulted to 'all terms, but otherwise uses default settings. This has been going on for at least two days. It is possible that it is connected with the latest update.
Last reply by Como, -
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- 1 follower
- 2 replies
- 206 views
My ISP has notified me they are upgrading all MySQL 5.7 accounts to 8 due to 5.7 being EOL. Any known issues or other updates I need to do before allowing this update?
Last reply by P15-D24, -
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- 1 follower
- 4 replies
- 203 views
Hello We've just run the August maintainence update and now we're getting an orange 'Hot! X replies' badge showing up next to some posts. W have not had this before and we do not want it, but I cannot find a way to turn it off in settings. An old post pointed to Control Panel > Community > Forums > Settings but I cannot find anything there. Has anyone else worked out how to switch this off? Thanks 🙂
Last reply by Richard Ellis, -
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- 2 followers
- 4 replies
- 193 views
Hi, I'm trying to create a custom block which inherit from "upcoming events" with the same template except for one thing, the title (but I also have the issue when the template is the exact same thing). The issue is the block is "transparent" or not "ending" : I tried to not edit the template at all like you'll see on the config below, but still have the issue Here's the very basic config :
Last reply by LADR, -
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- 2 followers
- 6 replies
- 761 views
When I try to upgrade my site, I get this "There are no applications available to upgrade" error. I still get the upgrade banner on the site though. My sites frequently have issues updating. Last time Jim M had to do something behind the scenes. Could an Invision support person help me, please?
Last reply by Mjamfan22, -
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- 1 follower
- 2 replies
- 165 views
Since the latest Update (v4.7.18) last week the System do not sent the confirmation Mails to the Members.
Last reply by teraßyte, -
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- 2 followers
- 5 replies
- 317 views
I have and issue with the push notifications on an iPhone. I cannot seem to get the push notification activated. I have tried a couple of things: 1. First off; when i go to push notifications on the account and i want to activate them i get the message: 'not supported by browser'. 2. I then switched 'notifications' on in the advanced section of safari. 3. I have made a shortcut to the website on the homescreen of the iPhone. 4. Again i go to the accountestting > push notifications; the message went from 'not supported by browser' to 'enable in this browser'. However when i click on 'enable in this browser' i get the message 'Permission was denied in this br…
Last reply by Marc, -
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- 2 followers
- 10 replies
- 536 views
We are trying to move some topics to an archive forum and rename an existing forum. This is for a very small number of topics, probably less than 20 (but I don't know for sure because I can't view them any more). The background process has been stuck at 0% for over a week. We've tried running it manually multiple times and it says "completed" but still shows the task stuck at 0. The forums in question can't be edited, showing "Moving/Deleting" in the CP. How can we either force this process to complete or kill it and do everything manually?
Last reply by JeffreyNichols, -
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- 2 followers
- 7 replies
- 809 views
I deleted some 2FA security questions and now users are reporting problems updating to one of the new 2FA questions. They are seeing the 2FA prompt (see attached image) and cannot enter anything in. Normally, after multiple failed attempts this would then send an email with a link to reset 2FA and use another question. Because there is nothing that can be entered they can't fail to login and/ or reset their 2FA via email. From AdminCP I see the deleted 2FA fields similar to, "security_question_1", "security_question_2" and so on. I make the assumption this is not the intended action and could be a bug? Ted.
Last reply by Teddy Rogers, -
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- 2 followers
- 6 replies
- 374 views
Dear IPS support, there is a bug in the bulkmail logic when using SendGrid as external provider. The unsubscribe link in the send email is not valid. The reason for that is the "ClickTracking" logic. What's happening: applications/core/extensions/core/Queue/Bulkmail.php => function "run" calls "mergeAndSend" in SendGrid implementation. The mergeAndSend calls "compileContent" with member-parameter FALSE "compileContent" creates the mail content, including the unsubscribe link. Later in the code/function the "ClickTracking" is added. IMPORTANT HINT: The place holders for email and unsubscribe key…
Last reply by Marc, -
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Hi everyone, I've got a slightly neglected for the last couple of years Invision Community board running for a car club. It was left hanging running php7.3 and I could no longer upgrade to 4.7 (I was running the latest supported by php7.3). This is a privately owned VPS and the person managing the system bit, upgraded to 8.3 which (as I read here) is not compatible. So it was downgraded to 8.0.30 but I am still getting an error 500 even when trying to open the AdminCP. The ips4 compatibility tester does not show any issues and I'm at a loss at this point. I read in another topic that downgrading to 7.4 and then upgrading first the forum and the…
Last reply by Marc, -
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- 1 follower
- 8 replies
- 316 views
Hello all, I get that you can allow guests to "see" the forum posts and/or "read" them but is it possible to allow them only to see the first post, and then sign-up, to see the other posts? many thanks
Last reply by DawPi, -
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- 2 followers
- 7 replies
- 244 views
i recently modified the images of some of the ranks on my community and shortly after out of nowhere, my rank was reset to the beginning. i modified it back but it keeps resetting to 0. this is happening on my main admin account & possibly others. access information is up to date and i have not calculated ranks since the beginning.
Last reply by Marc, -
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- 3 replies
- 190 views
Hi, as we moved away from the cloud well over a month ago now, it's a bit of a surprise that our staging site is still online. Please can you remove that +the old live one if it's still in your database. Thanks.
Last reply by Charles, -
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- 1 follower
- 1 reply
- 162 views
I can't seem to be able to move archived topics. I want to delete a forum and move all the topics in it into a different one but seems I can't move archived ones Think I've done it in admin cp
Last reply by Marc, -
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- 3 followers
- 18 replies
- 401 views
Topic has gone missing. https://forums.aaca.org/forum/107-period-photos-pre-wwii/ Title of topic was: "period photos to relieve the stress" Original poster didnt delete it its not on the moderatorsCP - Deleted Content It was the most popular topic on the forums with over 20,000 responses. Now what? (Critical) Forum hosted by IPS Generic Template 2 plugins. (see image)
Last reply by Marc, -
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- 2 followers
- 2 replies
- 175 views
Now that goals have been replaced by key events in UA4, I've gone through the commerce modules checkout flow and built some events around the various stages, but there's a few things I can't work out. When clicking through the various pages, I can't detect that they've added card details or shipping info because the text of the button they click on at those stages is the same. Also when I get to the checkout page, nopne of the basket info is iin the datalayer, and none of the css or html attributes on the page let me pull out the cart values into variables. How have other people got round this problem?
Last reply by Stuart Grimshaw, -
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- 1 follower
- 3 replies
- 131 views
This is a new issue that started occurring this morning. I read a thread and it's flagged as read, then a few minutes later I reload the page and the thread is flagged as unread, with unread posts. When I go to the first unread post, it takes me to the post before last in the thread, to which I just answered a few minutes ago - so my last answer is the last post in the thread. Even a new thread with one single post from a new user that I just approved and replied to is flagged as unread.
Last reply by Jim M, -
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- 1 reply
- 103 views
solved.
Last reply by Jim M, -
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