Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Remove test installation that doesn't exist
- Last reply by georgebkk,
22,547 topics in this forum
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Possible bug. The POST does work for most of the input I'm passing, but failing under certain cases. Would prefer to PM the details as it's a specific case that is not working and I'm not really sure what is causing it, so best to provide the actual REST POST data and the subsequent query being created by the IPS software that is failing (as seen in the System Logs). Will also provide a working case for comparison.
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 169 views
I have a 100's of system logs generated via the spam service ? this is the latest one
Last reply by Jim M, -
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- 3 replies
- 184 views
Hello, Credit card transactions through PayPal goes in manual approval status. Is their anyway, it can be auto approve? I can't find the setting for it and in past PayPal has IPN set up or something? Any help appreciated. - Thanks.
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 251 views
Hi, is there a way to completely turn off lazy load everywhere?
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 129 views
Hi, one of my users is using an iPad and has reported there is no Reply box at the bottom of any threads. I use a custom theme but I switched him to the default theme in case it was a theme issue but he says the problem is still there. If he switches to his phone he is able to reply as the options are there. Is this a known issue or do you have any suggestions? Thanks again, Rob
Last reply by Marc Stridgen, -
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- 2 followers
- 1 reply
- 159 views
Most of the time, notifications are close to real time. If someone posts something, I get a notification within a few seconds. For the past few days I've started having some notifications (on this site as well as on my site) be delayed, for example this past one was about an hour late:
Last reply by Marc Stridgen, -
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In the file /system/File/Amazon.php inside the function deleteContainer() this code is executed when adding a new delete task to delete the files in a bucket folder (container): /* Turn on task */ \IPS\Db::i()->update( 'core_tasks', array( 'enabled' => 1 ), array( '`key`=?', 's3_delete' ) ); The problem is that the task's key is not s3_delete but s3Delete (no space + capitalized). This causes the task to delete the S3 files to not activate correctly. The same issue is also present inside the code of the s3Delete task to disable itself in 2 different locations. Lines 44-50: if ( !( $obj instanceof \IPS\File\Amazon ) ) { /* Cl…
Last reply by Marc Stridgen, -
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- 1 reply
- 170 views
Hi, when will the invision community version 5 be available for cloud users?
Last reply by Meddysong, -
When adding an announcement it's possible to select an ending date before the starting date. When that happens that announcement will never show. Example: Start date: 26 March End date: 7 March (instead of 7 April) When adding/editing an announcement, it should throw an error if the end date comes before the starting one.
Last reply by Jim M, -
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One of the challenges when managing an online forum is to make sure people get properly notified when their question receives an answer. Too often, notification emails are considered as spam and blocked before the recipient has a chance to see them. It's frustrating to keep hearing that some members had no idea someone had answered a question they'd posted on my site, which unfortunately happens on a regular basis. I believe this can be improved upon. I've experienced two types of issues with invision notification emails. The notifications emails are sent by my community in the cloud, but they go in the recipient's spam box. The notificati…
Last reply by David N., -
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- 1 reply
- 118 views
We have had the problem on our forum for quite some time that the date/time format is not correct. There will then be a %s, nothing more. I've already searched the support section, but I can't find anything. Can someone help me?
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 138 views
Hi, I try to create a block (in Pages) sort by Last updated date but the block doesn't work. Maybe I missed something (especially since I don't see anyone talking about it) but if I edit a record (regardless of the modified field) the block is not updated (If I change the title, content or anything else the record doesn't go to the top). Can you confirm to me that there is indeed a problem with this? Or maybe sorting by last update doesn't work as I think ?
Last reply by scaz, -
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- 1 follower
- 3 replies
- 168 views
Hello, I updated to the latest version 4.7.16 today. But after the update, the editor no longer works. When I try to click on the reply box or the reply button, the editor does not open. I have also noticed in the backend that all editor fields are simply displayed as an empty box (without content). How can I fix this problem?
Last reply by Apfelstrudel, -
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- 1 follower
- 10 replies
- 426 views
Is this a bug or something specific to our installation? It's really proving to be problematic!
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 330 views
I'm using the invision community server to sent email, but today can't sent out the email error log showing ""You have exceeded your messaging limits" I change sent out quantity from 1200+ to 2 people also cannot
Last reply by Jim M, -
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- 4 replies
- 173 views
When prospective Members click on "Sign Up" and fill out the form that appears and press "Create My Account," nothing happens. My Message Board was able to accept new Members up until just a couple of weeks ago. Can anyone help with this? Here is a link to the Message Board: https://ericcarmen.com/forums/ Feel free to try and Sign Up. I checked and double checked all of the preferences but I'm stumped. Thanks in advance. Bernie
Last reply by Jim M, -
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- 2 followers
- 11 replies
- 404 views
**Self Hosted Community** Hi all, Recently, I've been getting several emails from new members saying they did not receive their access. As always, I reply asking if they've searched into all their folders (spams...). And each time, they say they've looked and there's nothing nowhere. So I did the test myself with a gmail email address and... no automatic access email nowhere. PS: I did not seem to have this kind of problem before the Google and Yahoo DMARC mess but maybe it is a completely different reason.
Last reply by teraßyte, -
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- 2 followers
- 1 reply
- 143 views
I do not get any email notifications from this site, neither support tickets. The email address is valid and in use daily. I do get notifications from accounts@invisionpower.com but not from noreply@invisionpower.com or support@invisionpower.com Can you please check, if email in my account is somehow blacklisted in your system? Thank you!
Last reply by Marc Stridgen, -
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- 1 follower
- 24 replies
- 419 views
I have enabled for myself to receive an email when I receive a PM on my forum but I don't seem to be getting any. I have checked my junk but nothing there. I asked one of my admins if she gets them and she said yes.
Last reply by Buttercup, -
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- 2 followers
- 2 replies
- 165 views
Hello, suddenly we have a problem setting the thumbnail covers in the video gallery and no error is returned. It's simply no longer possible to set the thumbnail images, but the video, itself, is correctly playable by members of our community. The previous uploaded thumbnails are still there and they're all visible. The problem did not exist before the latest update 4.7.16 (update which ran without any issues). We attach a video showing the problem. cover_not_loaded_in_video_invision.mp4
Last reply by Rulex, -
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- 4 replies
- 459 views
If you go to this link, clicking page 1 in the pagination does not do anything at all. you can go to other pages, but it requires a full redirect, not a smooth content replace with javascript. Scroll down a bit before clicking, and notice how you'll end up on top of the page afterwards. https://invisioncommunity.com/forums/forum/497-technical-problems/page/3/ This will only happen if the forum you view have a sub-forum. Works perfectly fine here
Last reply by Stuart Silvester, -
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- 3 followers
- 9 replies
- 665 views
This combination to restrict link posting isn't working: Posts aren't help for moderation approval even for groups that can't bypass content moderation. Also tested on a fresh install. Not working. Thank you.
Last reply by Adriano Faria, -
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- 1 follower
- 3 replies
- 140 views
Can someone help, I'm getting a Consent requirement? There is no CMP warning in GAM for the OAL Forum. Can we please check that the CMP is firing? It doesn't seem to be on my machine. https://admanager.google.com/21784358039#admin/policy_center/issues/details/site/Zm9ydW1zLm91dGFuZGFib3V0bGl2ZS5jby51aw== Thanks <!-- InMobi Choice. Consent Manager Tag v3.0 (for TCF 2.2) --> <script type="text/javascript" async=true> (function() { var host = window.location.hostname; var element = document.createElement('script'); var firstScript = document.getElementsByTagName('script')[0]; var url = 'https://cmp.inmobi.com' …
Last reply by Marc Stridgen, -
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- 2 followers
- 5 replies
- 203 views
In Google Search Console, my sitemap isn't detected? Under status, it simply says: Couldn't fetch When I submit it manually, Google Search Console says: Sitemap could not be read
Last reply by David N., -
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As per the title, the implementation of the extension's EditorLocations::attachmentLookup() method is inconsistent when you don't allow attachments. No matter how I implement it, or which exception I throw, it won't work for all locations. 1) \applications\core\extensions\core\EditorMedia\Attachment.php (lines 140-156): The code checks if the method exists before calling it. The code checks for 2 exceptions being thrown: \LogicException \BadMethodCallException if( method_exists( static::$loadedExtensions[$map['location_key']], 'attachmentLookup')) { try { $url = static::$loadedExtensions[$m…
Last reply by Marc Stridgen, -
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