Teddy Rogers Posted June 11, 2022 Share Posted June 11, 2022 I deleted some 2FA security questions and now users are reporting problems updating to one of the new 2FA questions. They are seeing the 2FA prompt (see attached image) and cannot enter anything in. Normally, after multiple failed attempts this would then send an email with a link to reset 2FA and use another question. Because there is nothing that can be entered they can't fail to login and/ or reset their 2FA via email. From AdminCP I see the deleted 2FA fields similar to, "security_question_1", "security_question_2" and so on. I make the assumption this is not the intended action and could be a bug? Ted. Link to comment Share on other sites More sharing options...
Teddy Rogers Posted June 11, 2022 Author Share Posted June 11, 2022 Think I have this fixed now, please disregard. Apologies... Ted. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 13, 2022 Share Posted June 13, 2022 No problem. What was it causing your issues? Link to comment Share on other sites More sharing options...
Teddy Rogers Posted June 13, 2022 Author Share Posted June 13, 2022 7 hours ago, Marc Stridgen said: What was it causing your issues? Miscommunication. I was more diligent after I posted and ran some tests of my own and then confirmed with members they were overlooking clicking the correct options (verifying using another method)... Ted. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 13, 2022 Share Posted June 13, 2022 Ah, no problem. Glad you managed to sort the issue in any case Link to comment Share on other sites More sharing options...
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