Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 27.8k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Register/Login not going to the right pages
- Last reply by Carole Asselin,
21,975 topics in this forum
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- 3 followers
- 10 replies
- 209 views
I put in my S3 settings, clicked save, and now I can't access the site. TemporaryRedirect: Please re-send this request to the specified temporary endpoint. Continue to use the original request endpoint for future requests. IPS\File\Exception: CANNOT_WRITE (3) #0 /home/crosswyndhoa/public_html/system/File/File.php(351): IPS\File\_Amazon->save() #1 /home/crosswyndhoa/public_html/system/Theme/Theme.php(5498): IPS\_File::create('core_Theme', 'f3d61c0ab17a1b8...', ' @media screen ...', 'css_built_0', false, NULL, false) #2 /home/crosswyndhoa/public_html/system/Theme/Theme.php(2647): IPS\_Theme::writeCss(Array) #3 /home/crosswyndhoa/public_html/system/Theme/Th…
Last reply by Randy Calvert, -
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Hello, Each time I perform update of Commence, the "On Hold" becomes available to customer. I set it back to be used my staff only, perform Commerce update and it is becomes available to customer again.
Last reply by Marc Stridgen, -
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- 1 follower
- 10 replies
- 294 views
Hi, I'm way overdue in upgrading my site. Trying to upgrade from v 4 to the latest. Tried to do it on my own from my ACP but received the error message "There was an error downloading the files to your server. Please download the update and upload the files to your server, or contact us for assistance." I then tried downloading the zip install package but running into error "you attempted to upload a folder" from within my cpanel file manager. The frontend of my site is now giving a site inaccessible due to upgrade message and my site admin panel pages are now giving a page not found error. Don't know where to start / what to do next. Can someone help please?…
Last reply by Marc Stridgen, -
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- 2 followers
- 1 reply
- 152 views
FastCGI sent in stderr: "PHP message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 10485760 bytes) in [...]/system/Node/Statistics.php on line 118" while reading response header from upstream, client: [], server: [], request: "GET /forum/17-[...]/?sortby=views&sortdirection=desc HTTP/2.0" That's in authorsPostedIn. It looks like there's two places where that gets called - computing the content that the current user has posted in, and computing which postedIn indicator to show. The query that gets run for this will load about 260k entries (there are a bunch of topics with a very large range of contributors). I'm surprise…
Last reply by Marc Stridgen, -
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- 3 followers
- 19 replies
- 1k views
Hi, I wonder if anyone could help, I have searched the forum but could not find anyone with this problem. I am brand new to the Invision software so still learning. It seems that after the recent upgrade, the change from PHP7 to PHP8 disabled the "Member Map" third-party extension. Luckily the author provided a new extension called "Commuity Map" which provides the same functionality. I have successfully installed that so to the user the system is fine. However, I now find I cannot uninstall the old "Member Map" extension. When I tap on the Uninstall button I get the confirmation box, but if I press the OK button all I get is a totally blank screen and nothi…
Last reply by dmaidon1, -
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- 2 followers
- 3 replies
- 1.5k views
I'm currently unable to use MFA as a result of it claiming I have failed authentication too many times (see screenshot) even though entering the correct code as per Google Authenticator. You appear to require an admin to reset this, so can you please do so, or advise how long I will need to wait to be able to try again?
Last reply by Nathan Explosion, -
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- 2 followers
- 7 replies
- 250 views
I have old version 3.4.2 on the website. I need to upgrade it to latest version. Can I get the older version of the Invision community to do research. As i am unable to unencrypt the existing encrypted files.
Last reply by drawncodes, -
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- 1 follower
- 1 reply
- 123 views
Hello, Is there a way to reset the test install URL on my license key? I want to set up a testing server, but the current test installation location is on my primary server.
Last reply by Marc Stridgen, -
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- 1 follower
- 2 replies
- 212 views
I have an achievement rule set to award 1 point when a member votes on a poll. I just noticed that my members haven't been getting points awarded for this, even though all the other rules are working as expected. What could cause this?
Last reply by Marc Stridgen, -
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- 2 followers
- 23 replies
- 525 views
I have been trying to get rid of this pesky error for a while now... I have a server running Plesk, I have created a cron job doing exactly what it says: /opt/plesk/php/8.0/bin/php -d memory_limit=-1 -d max_execution_time=0 /mnt/raid/kevswoodworks.com/forum.kevswoodworks.com/public_html/applications/core/interface/task/task.php 63857b871abd49cbc101d2bbe81c4b77 now if I say to run with traffic, it still gives me this notice at the top... I have switched it to the cron job and scheduled the cron job in plesk as: /opt/plesk/php/8.0/bin/php -d memory_limit=-1 -d max_execution_time=0 /mnt/raid/kevswoodworks.com/forum.kevswoodworks.com/public_html/applications/core/…
Last reply by Cshort, -
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- 3 replies
- 162 views
I am receiving notifications from Google that threads which are marked Solved in my forum have validation errors: Is there a plan to fix this issue?
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 173 views
Hello, I have the user with id=2330 who bought a monthly subscription and then upgraded to an annual subscription. Now his annual subscription has expired and he has no active subscription, instead the main group assignment has changed from annual to monthly. So the user has access to the paid content and he hasn't an active subscription. It is a serious flaw in the management of permissions and accesses since it changes the group to the previous state without taking into account that the previous subscription is no longer active. Now this user only can renew to the annual subscription, haven't the monthly subcription option to change it. Can you check it…
Last reply by Marc Stridgen, -
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- 1 reply
- 163 views
Is it possible during the registration example detected the user is from japan then will auto assign the user to the related usergroup?
Last reply by Miss_B, -
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- 3 followers
- 18 replies
- 1k views
Hello, I don't know somehow the date selection box were 33% translated and I don't know where to translate the 'yyyy' and 'mm' parts. Any tips? Thanks.
Last reply by Marc Stridgen, -
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- 1 follower
- 2 replies
- 167 views
Hi Guys I noticed in my cron job that the php version is mentioned. If we update php version do we have to edit the cron to reflect this change? /opt/cpanel/ea-php81/root/usr/bin/php -d memory_limit=-1 -d max_execution_time=0 /home/xxxxxx/public_html/community/applications/core/interface/task/task.php
Last reply by Marc Stridgen, -
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- 3 followers
- 71 replies
- 1.5k views
Hello, After upgrading to PHP8 my pros site is no longer available, Please help It's possible that the theme does not support php8.0, or there's a missing component An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by Marc Stridgen, -
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- 1 follower
- 1 reply
- 165 views
I want to move from self-hosted to Community in the Cloud with a new project I am working on. But I am forced to use self-hosted, because 90% of the platform is gatekept behind higher pay... Why use Community in the Cloud, when self-hosting gives us the whole platform? Also, the marketplace is going away... This is heartbreaking and makes me want to jump ship to a different vendor. EDIT: Sorry, clarifying a bit: obviously Invision should make money. But this feels like Invision does not care about small-time customers anymore. Small-time customers willed this platform into existence. That departure saddens me. I cannot pay $1,000+ a month, but I can dr…
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 402 views
Pretty sure you had someone reporting something similar on their own site recently too. Here's my current unread stream - I've read that top one (all pages of comments) a few times since that last post made.
Last reply by DawPi, -
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- 2 followers
- 1 reply
- 119 views
I am getting this error, please can you help to fix this Invision? Also getting another error that is similar before Maybe it is to do with the length of the title of the custom package?
Last reply by Marc Stridgen, -
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- 2 followers
- 6 replies
- 244 views
Hello, I've been using Stripe for years without any problems until now. But I've just noticed today that when I tried to add a new Stripe payment method (like Apple Pay, Giropay etc), It shows this error on my Dashboard. "There is not a webhook set up or it does not have all required event types enabled. The following events are required: source.chargeable, charge.succeeded, charge.failed, charge.dispute.created and charge.dispute.closed" This is happening all of a sudden now because I successfully added another Stripe payment option a few days ago. I set/made all webhook addresses on Stripe Dashboard properly and added Stipe's Web…
Last reply by Jipa331, -
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- 3 followers
- 7 replies
- 236 views
I am unable to create events. It gives error as follows:
Last reply by Marc Stridgen, -
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- 2 followers
- 3 replies
- 148 views
Hi Guys Started testing our emails and noticed this one the email header image was huge. I deleted the image in settings but what is the recommended size please?
Last reply by Marc Stridgen, -
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- 1 follower
- 4 replies
- 373 views
Hi @Marc Stridgen again, I record a video to illustrate this diferencies the WYSIWYG block looks diferent by default in one or more columns, in horizontal cointainers and sidebar. So some issues are about this block.
Last reply by Marc Stridgen, -
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- 5 followers
- 12 replies
- 624 views
I have created a custom block (WYSIWYG) with some text. The block looks different depending on where I place it with Block Manager. In Forums, it has a white background: In Pages, it does not have a white background Questions: Is it possible to create a WYSIWYG-Block that looks the same on every page? Is it possible to remove the white background on the block, when placed in Forums? I need a solution without custom CSS (the blocks will be added by the community manager without CSS knowledge). A custom plugin is not possible as this is a Starter cloud package, where custom plugins are not allowed.
Last reply by Marc Stridgen, -
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When adding a Date Field to a database that stores revisions, the comparison shows the timestamp rather than a formatted date. Here's an example: A revision showing the above doesn't help, especially if the user doesn't know that that "weird number" is actually a timestamp. A formatted date using the member's locale should be shown instead, including the time if the field option is enabled.
Last reply by Marc Stridgen, -
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