Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Allows registering an unload listener
- Last reply by Stuart Silvester,
21,531 topics in this forum
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- 2 followers
- 18 replies
- 403 views
I'm trying to update to the latest software version, but it keeps telling me I need to fix my database by running these queries: UPDATE `ibf_core_output_cache` SET `cache_expire`=0 WHERE `cache_expire` IS NULL; ALTER TABLE `ibf_core_output_cache` DROP INDEX `cache_expire`, CHANGE COLUMN `cache_expire` `cache_expire` INT NOT NULL DEFAULT 0 COMMENT 'Unix timestamp of when the cache expires', ADD KEY `cache_expire` (`cache_expire`); I tried running the queries manually. But when I click "Check Again" it just displays the same message. I tried clicking "Fix Automatically", but that doesn't work either. Still displays that message. How can I get past this?
Last reply by Jim M, -
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- 4 replies
- 367 views
Hello, I can't log in to the marketplace from the admin panel of the test version of the site. A message appears stating that you need to contact you. Thanks for reply in advance.
Last reply by kreosam, -
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- 1 follower
- 7 replies
- 164 views
Hello, I have updated web site to last version 4.7.10 and PHP 8.2, but I can't use feature : rebuild existing content. Error 1S111/1 You do not have permission to do this. And I can't create a support ticket. Can you help me ? Best regards.
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Last reply by Marc Stridgen, -
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- 1 follower
- 4 replies
- 220 views
Hi I'm getting this error when I try to search members by their email addresses. This is a facility I use a lot. Any help is appreciated. Best wishes Alex
Last reply by Alex Duffy, -
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- 1 follower
- 15 replies
- 579 views
After upgrading to latest and php 8.1.x I get this error when I try to add a new article in my news page: Any suggestions?
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 113 views
I have a category that has fluid view enabled. All forums in that category have default sorting set to Start Date. Still, the default sorting on the Category remains "Recently Updated" How can I change the default sorting and force the reset to that sorting for users? Steve K.
Last reply by Marc Stridgen, -
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- 2 followers
- 6 replies
- 322 views
Hi there, It appears that the live topics option is loaded to the platform, however, when in the Moderator CP, there is no link for the Live topics option. Is there anything I need to do, so that we can start using this feature?
Last reply by HRN-Admin, -
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- 4 followers
- 2 replies
- 154 views
Since the upgrade we did, going from ICS 4.6.8 to 4.6.10 and then 4.7.10, on May 15, we noticed that new registrations appear 3 times in the Member list, and upon checking the database, the same is actually true for the core_members table itself. IOW, since the upgrade, every new member registration creates 3 new members with exactly the same data. Any idea what is going on here? Thank you in advance. Kind regards, Wim
Last reply by wimg, -
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- 1 follower
- 2 replies
- 118 views
Hi guys, I have one license on my account that I no longer need and I don't want it to auto-renew. I can't seem to find a way of ceasing the license in question via the client area. How can I do this please?
Last reply by Dave MacDonald, -
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- 2 followers
- 3 replies
- 169 views
I've tested this on a local install of v4.7.10 with no add-ons to eliminate any issues with my live site. Is this a bug? To repeat the error, add a checkbox set to the member profile. Set some options for this field on a member. Create a Bulk Mail and set the filter to match one of the options. Press Save and I get this error when the expected result is it should find the member.
Last reply by Marc Stridgen, -
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I am trying to add a new version of a file and delete the currently uploaded file, replacing it with a URL. When trying to use the "Add files by URL" button the "linked files" text box is disabled (not sure why, I have permission to do this). If I inspect element the page and re-enable the textbox and insert the URL upon saving the file I am greeted with the following error. Error: Call to a member function filesize() on null (0) #0 /var/www/community.vamsys.io/ips_f2440/system/Dispatcher/Controller.php(90): IPS\downloads\modules\front\downloads\_view->newVersion() #1 /var/www/community.vamsys.io/ips_f2440/system/Content/Controller.php(50): IPS\Dispatcher\_Cont…
Last reply by Marc Stridgen, -
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- 2 followers
- 9 replies
- 252 views
Full updated, php 8, suddently i can't reply(none can) to some topics (they are not locked). What can i do? I moved/edited them but i have the same problem. Only in 2 topics so far Thanks in advance
Last reply by Nathan Explosion, -
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- 2 followers
- 1 reply
- 96 views
I'm trying to upgrade but I allways receive the same error: UPDATE `core_output_cache` SET `cache_expire`=0 WHERE `cache_expire` IS NULL; ALTER TABLE `core_output_cache` DROP INDEX `cache_expire`, CHANGE COLUMN `cache_expire` `cache_expire` INT NOT NULL DEFAULT 0 COMMENT 'Unix timestamp of when the cache expires', ADD KEY `cache_expire` (`cache_expire`); I did it but the error doesn't dissapear and I cannot go forward Anny ideas? Even upgradin mannualy doe'nt work because when I try to download the following message appears: Problems during creation of Your download pachage
Last reply by Marc Stridgen, -
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- 1 follower
- 17 replies
- 267 views
Its not doing anything and stuck like this below, let me know how can we bring our site back or troubleshoot this issue. Its been like this for around 1 hour and sessions expired and giving issue like this even after retry.
Last reply by Afrodude, -
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- 3 followers
- 8 replies
- 425 views
So I already have the core installed previously and then purchased the Pages application, downloaded the full zip file, uploaded all the files and then crickets, the pages application is still locked so no idea how to unlock, or what files to even upload separately if that even is an option. So what exactly am I looking for in the ZIP file just in case the pages application isn't even in there?
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 172 views
My community not found... Blank page... and mode adm www.clubgay.cl
Last reply by Rodrigo Villarroel, -
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- 1 follower
- 1 reply
- 107 views
Hello, Today we noticed that we have some errors in system log daily caused by different widgets. I would really appreciate if you could help me. Thank you in advance for your help.
Last reply by Jim M, -
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- 2 followers
- 23 replies
- 501 views
The Guest Signup Widget in my community is sometimes empty. So the widget doesn't appear and I have fewer registrations. That's not so fine. Do you or anyone have an idea what could be the cause?
Last reply by Adlago, -
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- 1 follower
- 2 replies
- 170 views
Hi IPS Staff, have a unique issue concerning Copy to Database feature via Pages/CMS. If I use this feature more than once in a row (i.e. I use Copy to Database on a forum topic to post a 'News' database record, then immediately use Copy to Database on a different forum topic to post a different/new 'News' database record), any uploaded images I added to the first story is automatically added to the Upload Files drawer space. These image/s do not have any relevance to the new database record I'm working on, so I click the 'X' to remove the image from the drawer... but what happens then is that it DELETES the image upload entirely from the first database rec…
Last reply by Dreadknux, -
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- 7 replies
- 158 views
I was buying plugin: why I cant install this plugin from file in my Invision Forum system? Where I can do it?
Last reply by stoo2000, -
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- 2 replies
- 202 views
I'm looking to add a database for members to use which includes various information and some images for specific teams or organisations. I have all the data in various file formats as well as all images but is it possible to create something like this through Invision or Marketplace?
Last reply by FM Graphics, -
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- 1 follower
- 5 replies
- 122 views
I am facing the same issue with Version 4.7.9. I have tried to change the Paste Behavior mode, but I've had no luck.
Last reply by Marc Stridgen, -
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- 2 followers
- 6 replies
- 178 views
Hi, I can't seem to locate the option to delete all articles/records from a Pages Database except for 1 at a time. I have a DB with over 400 records. Er, little help? 😁 Many thanks!
Last reply by Marc Stridgen, -
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- 9 followers
- 107 replies
- 5.8k views
Hi all, We have a problem on our phorum - some of the pictures taken with an iPhone and uploaded directly, are disoriented. now I read the thread attached. Is there a proper intuitive solution to this problem where I don't need to educate members? Thanks.
Last reply by Marc Stridgen, -
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- 2 replies
- 133 views
I have 6 users in a security group, that can access a restricted sub forum. I add two more users in and they are unable to view the forum. The security group correctly shows them and a count of 8 members. We have updated everything across our install. I have cleared the cache. Struggling to make sense of what should be a simple action. TIA - Andrew
Last reply by Adlago, -
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