Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 14.9k posts
- 7 followers
Problems related to your server or other classic, self-hosted edition issues.
- System logs
- Last reply by abobader,
22,802 topics in this forum
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- 2 followers
- 17 replies
- 2.3k views
I have been getting a lot of these errors recently.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 187 views
Hello We've just run the August maintainence update and now we're getting an orange 'Hot! X replies' badge showing up next to some posts. W have not had this before and we do not want it, but I cannot find a way to turn it off in settings. An old post pointed to Control Panel > Community > Forums > Settings but I cannot find anything there. Has anyone else worked out how to switch this off? Thanks 🙂
Last reply by Richard Ellis, -
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- 2 followers
- 4 replies
- 162 views
Hi, I'm trying to create a custom block which inherit from "upcoming events" with the same template except for one thing, the title (but I also have the issue when the template is the exact same thing). The issue is the block is "transparent" or not "ending" : I tried to not edit the template at all like you'll see on the config below, but still have the issue Here's the very basic config :
Last reply by LADR, -
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- 2 replies
- 140 views
Someone on my site brought this to my attention, if I've posted in a topic the icon next to the title has shown as a star but since upgrading on topic list, it shows as a circle, even though it shows as a star on new content. Screen Recording 2024-08-15 at 17.32.16.mov
Last reply by Jim M, -
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- 2 followers
- 6 replies
- 616 views
When I try to upgrade my site, I get this "There are no applications available to upgrade" error. I still get the upgrade banner on the site though. My sites frequently have issues updating. Last time Jim M had to do something behind the scenes. Could an Invision support person help me, please?
Last reply by Mjamfan22, -
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- 1 follower
- 2 replies
- 146 views
Since the latest Update (v4.7.18) last week the System do not sent the confirmation Mails to the Members.
Last reply by teraßyte, -
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- 2 followers
- 5 replies
- 267 views
I have and issue with the push notifications on an iPhone. I cannot seem to get the push notification activated. I have tried a couple of things: 1. First off; when i go to push notifications on the account and i want to activate them i get the message: 'not supported by browser'. 2. I then switched 'notifications' on in the advanced section of safari. 3. I have made a shortcut to the website on the homescreen of the iPhone. 4. Again i go to the accountestting > push notifications; the message went from 'not supported by browser' to 'enable in this browser'. However when i click on 'enable in this browser' i get the message 'Permission was denied in this br…
Last reply by Marc, -
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- 2 followers
- 10 replies
- 446 views
We are trying to move some topics to an archive forum and rename an existing forum. This is for a very small number of topics, probably less than 20 (but I don't know for sure because I can't view them any more). The background process has been stuck at 0% for over a week. We've tried running it manually multiple times and it says "completed" but still shows the task stuck at 0. The forums in question can't be edited, showing "Moving/Deleting" in the CP. How can we either force this process to complete or kill it and do everything manually?
Last reply by JeffreyNichols, -
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- 2 followers
- 7 replies
- 789 views
I deleted some 2FA security questions and now users are reporting problems updating to one of the new 2FA questions. They are seeing the 2FA prompt (see attached image) and cannot enter anything in. Normally, after multiple failed attempts this would then send an email with a link to reset 2FA and use another question. Because there is nothing that can be entered they can't fail to login and/ or reset their 2FA via email. From AdminCP I see the deleted 2FA fields similar to, "security_question_1", "security_question_2" and so on. I make the assumption this is not the intended action and could be a bug? Ted.
Last reply by Teddy Rogers, -
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- 2 followers
- 6 replies
- 323 views
Dear IPS support, there is a bug in the bulkmail logic when using SendGrid as external provider. The unsubscribe link in the send email is not valid. The reason for that is the "ClickTracking" logic. What's happening: applications/core/extensions/core/Queue/Bulkmail.php => function "run" calls "mergeAndSend" in SendGrid implementation. The mergeAndSend calls "compileContent" with member-parameter FALSE "compileContent" creates the mail content, including the unsubscribe link. Later in the code/function the "ClickTracking" is added. IMPORTANT HINT: The place holders for email and unsubscribe key…
Last reply by Marc, -
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Hi everyone, I've got a slightly neglected for the last couple of years Invision Community board running for a car club. It was left hanging running php7.3 and I could no longer upgrade to 4.7 (I was running the latest supported by php7.3). This is a privately owned VPS and the person managing the system bit, upgraded to 8.3 which (as I read here) is not compatible. So it was downgraded to 8.0.30 but I am still getting an error 500 even when trying to open the AdminCP. The ips4 compatibility tester does not show any issues and I'm at a loss at this point. I read in another topic that downgrading to 7.4 and then upgrading first the forum and the…
Last reply by Marc, -
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- 1 follower
- 8 replies
- 256 views
Hello all, I get that you can allow guests to "see" the forum posts and/or "read" them but is it possible to allow them only to see the first post, and then sign-up, to see the other posts? many thanks
Last reply by DawPi, -
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- 2 followers
- 7 replies
- 206 views
i recently modified the images of some of the ranks on my community and shortly after out of nowhere, my rank was reset to the beginning. i modified it back but it keeps resetting to 0. this is happening on my main admin account & possibly others. access information is up to date and i have not calculated ranks since the beginning.
Last reply by Marc, -
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- 3 replies
- 162 views
Hi, as we moved away from the cloud well over a month ago now, it's a bit of a surprise that our staging site is still online. Please can you remove that +the old live one if it's still in your database. Thanks.
Last reply by Charles, -
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- 1 follower
- 1 reply
- 144 views
I can't seem to be able to move archived topics. I want to delete a forum and move all the topics in it into a different one but seems I can't move archived ones Think I've done it in admin cp
Last reply by Marc, -
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- 3 followers
- 18 replies
- 362 views
Topic has gone missing. https://forums.aaca.org/forum/107-period-photos-pre-wwii/ Title of topic was: "period photos to relieve the stress" Original poster didnt delete it its not on the moderatorsCP - Deleted Content It was the most popular topic on the forums with over 20,000 responses. Now what? (Critical) Forum hosted by IPS Generic Template 2 plugins. (see image)
Last reply by Marc, -
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- 2 followers
- 2 replies
- 124 views
Now that goals have been replaced by key events in UA4, I've gone through the commerce modules checkout flow and built some events around the various stages, but there's a few things I can't work out. When clicking through the various pages, I can't detect that they've added card details or shipping info because the text of the button they click on at those stages is the same. Also when I get to the checkout page, nopne of the basket info is iin the datalayer, and none of the css or html attributes on the page let me pull out the cart values into variables. How have other people got round this problem?
Last reply by Stuart Grimshaw, -
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- 2 followers
- 12 replies
- 563 views
My site was down for the past 10 minutes. This is the same issue I (and others on the Invision Cloud) have reported many times before. When my site is down, I check and this site is down as well. I can't stress enough how fixing these reoccurring Invision Cloud server issues really need to be Invision's highest priority. Moreover, as in prior instances of my site being down, the issue are tracked at https://status.invisioncommunity.com/ as issues affecting only invisioncommunity.com, and 100% of uptime which is clearly incorrect when my site was down for the exact same amount of time.
Last reply by bearback, -
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- 1 follower
- 3 replies
- 108 views
This is a new issue that started occurring this morning. I read a thread and it's flagged as read, then a few minutes later I reload the page and the thread is flagged as unread, with unread posts. When I go to the first unread post, it takes me to the post before last in the thread, to which I just answered a few minutes ago - so my last answer is the last post in the thread. Even a new thread with one single post from a new user that I just approved and replied to is flagged as unread.
Last reply by Jim M, -
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- 1 reply
- 88 views
solved.
Last reply by Jim M, -
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- 3 followers
- 7 replies
- 356 views
After updating to v4.7.18 Beta 2 I get the following error: Error: Class "RedisException" not found (0) I'm not using Redis and don't have Redis configured in Advanced Configuration in my admin panel. How can I get my community back up?
Last reply by kenneth andrew, -
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- 2 followers
- 32 replies
- 802 views
Hi all, I clicked on update button, everything seemed to be OK, but then it turned into the never-ending processs. I can't login neither to site, nor to the Admin panel. We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Access denied for user 'f282848'@'172.31.5.85' (using password: YES) You can try again by clicking the button below, or try again later.
Last reply by Marc, -
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- 6 followers
- 11 replies
- 865 views
Why is this site saying my install has a vulnerability?
Last reply by Marc, -
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- 4 replies
- 248 views
Under "Get Support," it shows "Repeated Log Entries and "Reoccurring system log entries may be indicative of a problem that should be addressed." What's the fix for this?
Last reply by jackflash, -
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- 3 followers
- 13 replies
- 230 views
For the past few months, Invision has blocked my yahoo email address. I've used that email address for the past 36 years with no issues with all the forums I visit, all the forums I've created myself on other platforms, and still use that email address every day to this day, yet Invision won't let me use it. 😞 One of my moderators has the same problem, our forum won't let him use his normal email address so he's no longer receiving any notifications.
Last reply by David N., -