PayMap Posted April 11 Share Posted April 11 After the domain name is hosted on the platform, I have been unable to receive emails. Please confirm the reason. Thanks! Link to comment Share on other sites More sharing options...
PayMap Posted April 11 Author Share Posted April 11 I haven't received any emails for three days. Sent an email to customer service. But I don't get a reply. Link to comment Share on other sites More sharing options...
Jim M Posted April 11 Share Posted April 11 This is because your email address on file uses the domain which you changed to our nameservers. The email records provided included non-English characters. Please ensure that all instructions and DNS records are in English. We have reached out to you but as the email address on file uses the domain, we can't reach you. Please change your email address on file in the Client Area or supply us an alternate email address to communicate with you to resolve the DNS issues with your email. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted April 12 Solution Share Posted April 12 Alternatively, you can add an alternative contact within your client area, with a different email, and contact us using this Jim M 1 Link to comment Share on other sites More sharing options...
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