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Jim M

Invision Community Team
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Community Answers

  1. Jim M's post in issue after upgrade was marked as the answer   
    Looks like you are missing your .htaccess for rewritten URLs. You would want to go to ACP -> System -> Search Engine Optimization -> download the file in the description for the field "Rewrite URLs?"
  2. Jim M's post in Search results different was marked as the answer   
    If you have permissions set correctly so that they can view top -> down each forum category, forum, topic, etc... then I would try rebuild your search index. Maybe something is wrong but if you continue to see a search for the same term available on one account but not another, we would need to review that further with the term, the accounts, and the topic(s) you believe they should see.
  3. Jim M's post in Deleting IP Addresses does not work was marked as the answer   
    I have pinged our developer team to get an exact answer here. However, it should be in a coming release.
    Got an answer. This is indeed in our upcoming here and currently is in 4.7.16 Beta 3.
  4. Jim M's post in Full Backup was marked as the answer   
    If you are unsure how to generate a full backup of your database and files via your server. Please contact your hosting provider for assistance. 
  5. Jim M's post in Rank system was marked as the answer   
    Check your background tasks to see if the Achievement system is rebuilding. If it is, you will need to wait that out. Otherwise, you will want to check your Achievement rules and then rebuild the system in ACP -> Members -> Achievements.
    For more information, you can read about Achievements here, it is a new feature in 4.6: 
     
  6. Jim M's post in Steps needed to leave Invision was marked as the answer   
    I have moved this to a ticket so we can privately assist you in these matters.
  7. Jim M's post in Sitemap URL points to old domain was marked as the answer   
    The URL is saved in your database from before the URL change. To update it, the system is going to check if the new URL you provide is valid, if CloudFlare is blocking that check, you cannot update it as the system cannot verify it.
  8. Jim M's post in Your account does not require validation was marked as the answer   
    Please be advised I have opened a ticket for further investigation. Please watch your email for next steps.
  9. Jim M's post in Referral System was marked as the answer   
    The URL slug would be: /clients/credit/
  10. Jim M's post in Native Donations Block was marked as the answer   
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
     
  11. Jim M's post in Events sends reminder emails? was marked as the answer   
    The event has to take place in the future. Then a "Set Reminder" button will appear on the vent.
  12. Jim M's post in Google To Disable Third-Party Cookies For Chrome was marked as the answer   
    Third party cookies are cookies set by a website other than the website you're viewing. Cookies are an essential part of web applications and aren't going away.
  13. Jim M's post in 2 Questions: 1) setting size limits on uploaded photos. 2) rebuilding system cache was marked as the answer   
    1. This would only impact new images uploaded as it would be a considerable resource crunch to go through a community's previously uploaded images.

    2. There's a cache for CSS and JavaScript that is built with the theme/software. Cache for blocks. Various other items throughout the software. However, it does not include images.
  14. Jim M's post in Clubs Tab in Profiles Not Always Showing Clubs was marked as the answer   
    Thank you, I am able to login now on both front-end and ACP. I have moved this to a ticket so we can investigate the issue further. In order to provide assistance, please be sure that the standard login provider remains in place for the duration of the ticket.
  15. Jim M's post in Post thumbnail when sharing in WhatsApp was marked as the answer   
    Think he may be referring to Open Graph metadata that appears on social media when you share a link. That default image can be edited in ACP -> Customization -> Icons & Logos -> Default Share Image.
  16. Jim M's post in Selling subscriptions only to a specific country was marked as the answer   
    You can limit payment methods to a certain region but you cannot limit a subscription to a certain region.
  17. Jim M's post in Trying to get Google Credentials for Social Sign in. was marked as the answer   
    Until you publish your app, you can only access it via test users. You would need to publish the app in Google's API console website in order for non-test users to access it.
    It's worth mentioning that these providers do change frequently and while our guide may not match 100% (we will update it), the idea is there and it should still function.
  18. Jim M's post in Newsletter setting for Zapier was marked as the answer   
    This will be in 4.7.15 which had a beta released if you would like to test it.
  19. Jim M's post in i have a problem was marked as the answer   
    To clarify, were you able to submit the forgotten password form and you didn't receive the email? Have you checked your spam folder? 
  20. Jim M's post in User marked as Spammer still shows "About me" spam in profile was marked as the answer   
    Profile content isn't currently removed as a part of this. You're more than welcome to provide this suggestion in our Feedback forum.
  21. Jim M's post in Queue task: 1S111/1 Data too long for column 'content' at row 1 was marked as the answer   
    This would be for a third party application Chatbox so you would need to contact the author for assistance.
  22. Jim M's post in Member statistics, users online and so on... was marked as the answer   
    Most of these stats from the core software got moved into the block manager. You can read more and see those by going to: 
     
  23. Jim M's post in Charge renewal in expired card was marked as the answer   
    This would be the system working as designed and not a bug. Many credit cards have subscription features that allow subscriptions to be authorized, even if the card is expired because a previous transaction took place. It is up to the card issuer to decline or not the card and therefore, this is a perfectly acceptable transaction. Additionally, what you're seeing there in the screenshot, would not be known to us with payment gateways as all we have is a transactional ID to attempt payment and the actual gateway holds the credit card details.
    The user would need to manage their card if they do not want the card attempted.
  24. Jim M's post in Fatal error max execution time Lang was marked as the answer   
    You would need to review with your hosting provider why this is taking this long. It reasonably should not unless there is an underlying server issue. 
  25. Jim M's post in Permissions to View Clubs - Restricting one Admin Group? was marked as the answer   
    ACP -> System -> Applications -> expand System -> on Clubs, click permissions (padlock icon) and choose which groups you want to have access.
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