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Jim M

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Everything posted by Jim M

  1. Jim M
    You're more than welcome to provide your suggestion in our Feedback forum.
  2. Jim M
    Did you delete them in the software itself? If so, the only way to restore that would be by a database restoration as well as file restoration. If you did not, delete them in the software itself, restoring the files will restore access to the existing files in the database.
  3. Jim M
    You needed a new session to walkthrough recovery mode. I just did it for you.
  4. Jim M
    You would need to work with the plugin author for assistance. You can use recovery mode to disable them again.
  5. Jim M
    There is currently not any data layer data being pushed for purchases in Commerce from our core software. Anything at this point would need to be custom.
  6. Jim M
    Glad to hear so. Would sort that issue with your Redis server with your server administrator or hosting provider then you can try connecting it again.
  7. Jim M
    Ended up having to completely remove the Redis config from your constants.php as it was still doing a test connection. You can now perform the update at /admin/upgrade
  8. Jim M
    Your Redis server is having issues connecting and writing. Please temporarily disable Redis in the constants.php file.
  9. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Jim M
    I'm afraid, while that may indeed be confusing, it is not currently how the software works. You're welcome to leave feedback to change this feature, however.
  11. Jim M
    Looks like renewals were removed from the purchase and opted to not allow the customer to reactivate. So either the purchase needs to be removed to allow them to purchase a new subscription or renewals need to be manually added back to the purchase to allow them to renew.
  12. Jim M
    Should state it in the ACP: Must be running at least version 7.2.0, but less than version 8.0.0.
  13. Jim M
    Even though you're running the default theme, you may have a modified template there as there was an issue related here and it was resolved. I would suggest creating a brand new theme and disabling any third party applications/plugins, along with any custom Javascript.
  14. Jim M
    I have transferred this to a ticket to assist you. Please note you can submit a contact request to the account department for these requests.
  15. Jim M
    Could you please provide an example where you're seeing this on an unmodified language pack?
  16. Jim M
    You would need to remove the cards on file and pay manually if separate payment methods want to be used. If you have billing questions, you can also submit a contact us form to the accounts department here: https://invisioncommunity.com/contact-us
  17. Jim M
    A ticket has been created. Please check your email to provide further information.
  18. Jim M
    As a Cloud customer, you can submit a ticket if you do not want public facing items or ask for it to be brought to a ticket.
  19. Jim M
    What page specifically are you seeing this? Unfortunately, picking a category at random, I am seeing that the albums in it are counted:
  20. Jim M
    Sometimes the no tech solution of telling your users things they may not know than reproducing functionality is better, especially for cases like this that they can learn something to better their lives that is applicable elsewhere too 🙂
  21. Jim M
    Most our customers simply use a sub-domain to access their communities. They have a main website on the root domain, say example.com, and then the community at community.example.com (or similar). It really isn't recommended to embed our community software in an iframe. If you want it to look like your main site, you can simply use a theme designed/styled like your main site so that it looks like your visitors never left wherever your main site is located.
  22. Jim M
    You already got free code outside of an update 😉
  23. Jim M
    There are browser extensions (and some native OS functionalities) which perform this functionality. Is there a reason not to use that? A lot of what we try to aim to do is avoid duplicating efforts where possible and focus on the things which make communities great.
  24. Jim M
    Theme template modifications are not core software file modifications so would not count for what you're seeing as a part of this warning. You would need to download the latest from the Client Area as there were modifications on our end. Typically, we release these via the patch system but this was not done in this case and we apologize for the inconvenience.
  25. Jim M
    It doesn't look like you're using a location service, like Google Maps so the country would not be able to auto populate based on that. However, it does seem odd if it doesn't populate to country if it doesn't know or can judge based off of your browser locale. I have tagged a developer for more info.
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