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Jim M

Invision Community Team
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Everything posted by Jim M

  1. You may wish to check your moderator logs to see if anyone mass moved topics or anything - either accidentally or otherwise.
  2. How were those deleted? Did you just remove files or did you uninstall the application/plugin? Was the language pack 'Italiano (IT)' created on version 5 I take it?
  3. If you upload the and save again does this correct the issue or are you encountering this with every upload?
  4. If your Live site is lower than your test site, you will want to check if there were any deletions or archivals. If your test site is lower than your live site, I would need to know what you're seeing as abnormal there as because as your test site becomes more outdated, you would expect that to happen. Recounts can be done by going to any member in the ACP and then under Posts -> click Recount -> count all members.
  5. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  6. I've moved this to a ticket as we actually don't offer the $19/month plan any longer (and haven't for quite a few years now). We can discuss what your options are here to help you migrate to the annual. As always, any questions like this you can open a ticket using the Contact Us form :)
  7. If you have any custom language pack or third party add-ons you may wish to remove them as they may be adding that additional language string in. Otherwise, we'd need to investigate.
  8. You'd want to disable deprecation warnings in PHP.
  9. There should only exist the key "unhidden" under System. Is this a brand new language pack or one you upgrade from version 4?
  10. Have you verified the Google bot is an actual Google bot? Google has their own Cloud offering where people can purchase server space and I see that a lot myself. Simply coming from a Google IP address is not enough to verify as an official Google bot. https://developers.google.com/search/docs/crawling-indexing/verifying-googlebot The next question is if you have verified it as an official Google bot, have you checked Google Webmasters to see what it is reporting on that link? Links with a CSRF key are usually action-based from a user which we are verifying. However, the view parameter maybe one in itself which we may omit as it isn't adding much value there. I can bring this up internally.
  11. You can enable it in the ACP and then go to {your-base-url}/robots.txt . Make sure you remove any hard existing files on your server as that URL is virtual in our software.
  12. From a support perspective, you kind of mentioned at the beginning what I would state here. If you ever find yourself down that road per chance, if switching at that point to MySQL is perfectly fine with you, then its completely fine to use MariaDB and evaluate it for your needs. If that is going to cause you a lot of headaches, I am not sure you will get significant benefit out of MariaDB than MySQL these days, plus should your community grow and you run into support issues, you're on our recommended engine.
  13. I'm afraid, this is not possible via the core software. It is a default theme for all currently. You're more than welcome to suggest this in our Feedback forum, however.
  14. We would move everything which the system is aware of. Each file is in the database and the migration would just cycle through that. This is kind of thought behind us slowly eliminating multiple storage configurations. A human really shouldn't be in the storage configuration 😉. The more you divide the configurations up, the more complicated you are making it, making there more room for error in each individual configuration.
  15. Glad to hear you got it running
  16. Jim M posted a post in a topic in General Questions
    Yes, Downloads still allows users to sell files. You would need to have Commerce in order to take advantage of it. You can see the remaining configurations for it in Downloads settings and then you will also need to ensure that you have Payment Methods setup in Commerce.
  17. You'd want to ensure that PHP sessions are working on your server. If you are unsure how to do this, please contact your hosting provider.
  18. That file does not exist in version 5 so you can delete it.
  19. You will want to check with Backbaze how to upload but you can manually upload them to there storage, when changing storage configurations in the ACP, make sure to disable at the bottom to have the system move the files.
  20. If you have been using the software for quite some time, you will see both iterations and they both have valid attachments in them still.
  21. Please see the response in your ticket 😉. Seems you do have an installation so we've given you instructions to ensure you install the license at.
  22. Jim M posted a post in a topic in General Questions
    This seems to happen when a third party block is showing with it:
  23. If you have a lot of attachments, you may wish to move these manually. However, you can certainly try to move these via the system, just ensure you have a backup.
  24. Jim M posted a post in a topic in General Questions
    When on mobile on your site, I am seeing: We'd need to know the user's ID or display name to investigate further.
  25. Jim M posted a post in a topic in General Questions
    Are you restricting countries on those? Is that user in that country?