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Jim M

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Everything posted by Jim M

  1. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Jim M
    Are there any stuck tasks in ACP -> System -> Dashboard -> Background Processes? If not, could you please try rebuilding your search index in ACP -> System -> Search -> Rebuild Search Index, then please let us know if that helps.
  3. Jim M
    HEIC is only supported by Safari at this time and minimal at that: https://caniuse.com/?search=heic . If it ever becomes more widely supported, I'm sure, we'd improve how they get embedded.
  4. Jim M
    I am simply guessing. It could be many, it could be something else entirely. The only thing we know is that it is going beyond what your hosting provider allows. You would either need to do the transfer manually or ask them for further assistance. You will want to check that path there to ensure it is correct and ensure that it is writable. If you are unsure, please contact your hosting provider or disable template disk caching.
  5. Jim M
    Sounds to the degree, if this is taking longer than 90 seconds, it may not be possible to process this fully. I.e. if one image is exceeding that and it needs 91+ seconds to bring it down, your hosting provider will stop it from functioning.
  6. Jim M
    Unfortunately, you would need to ask them why your server is generating a 503 Server Unavailable error then. This is not specifically something from a software standpoint we can get the reason for or resolve as 5xx level errors are server-related errors. They would need to investigate the server error logs. I'm afraid, there is not anything from a software point of view we can do until they provide the reason for the 503 error and state it is something they are able to assist you with you or something you are not able to get by on your hosting package (if it is resource related).
  7. Jim M
    You would want to contact your hosting provider or server administrator for assistance here. "-200" in plupload is an error with processing on the server so it would need to be investigated and handled there. I'm afraid, server configuration is outside the scope of our support.
  8. Jim M
    It should be relatively instantaneous, depending on what is being changed. At most it may take the cache length of the page to take effect.
  9. Jim M
    PHP mail would be through your server's configuration. Anything you need to configure would be in your php.ini 😉 . All the software does pass that through native PHP functions and then PHP handles it to how you configured it.
  10. Jim M
    My point is that you did not have to do your workaround here. They uploaded just fine 🙂 .
  11. Jim M
    Please contact your hosting provider for further assistance. They will be able to tell you how your server is configured for this PHP mail. SendGrid is an email service. Instead of sending via your own server, you send via their professional email service. Email sending/receiving is a complex system which can lead to vulnerabilities/security problems, email deliverability due to being blacklisted, etc... Overall, it's a pain. Those that want to offload that pain, can use SendGrid or another service like SendGrid.
  12. Jim M
    As you were able to upload the image fine here, there is something specific with your installation which is the cause here. Both here and your community run Cloud, there is nothing underneath which is causing an issue. I would advise disabling all third party applications/plugins, switching to an unmodified theme, and ensure that you do not have any resizing going on in ACP -> System -> Posting as a temporary test.
  13. Jim M
    I would recommend disabling what is creating the watermark there as that is not a core feature outside of Gallery.
  14. Jim M
    You can change image handler in ACP -> System -> Files -> Image Settings.
  15. Jim M
    As of today, there are not any plans to make PHP 8.2 or higher compatible with Invision Community version 4. However, like many things in the software world, this is written in pencil so could change as we progress through the end of version 4's lifetime.
  16. Jim M
    That is correct as well, if you're still using the default robots.txt
  17. Jim M

    License

    Jim M replied to marklcfc's topic in General Questions

    You would need to install them by uploading the files to your server and then going to ACP -> System -> Applications to run the installer. The guide below is regarding the previous license terms where you could purchase individual ones but the process is still the same to install them.
  18. Jim M
    While I get what you're saying here, it is not intended to how we built the system. It is intended to only count answers, rather than voters. However, it still does provide you the voters next to the answers if you want to do your own calculations. If you would like to see this changed, you're more than welcome to submitting a topic in our Feedback forum for further information.
  19. Jim M
    We no longer cache full pages/responses. This was removed some time ago in effort to move customers more towards better solutions that wouldn't utilize so much server resources, e.g. CDN caching. We pass a cache header but it won't cache unless you have a CDN (or similar) servicing your community. Example of a HEAD request to our all activity stream. As you can see, there are caching headers which will tell our CDN to now cache this page for 900 seconds (15 min).
  20. Jim M
    I've moved this to a ticket so we can look further into this to see what we can do for you here. Please watch your email for further correspondence.
  21. Jim M
    This is added on purpose for the search pages. You can likely change this using the metatag editor though.
  22. Jim M
    You can just comment the lines out or copy/paste them somewhere else. The lines being: \define( 'REDIS_ENABLED', true ); \define( 'STORE_METHOD', 'Redis' ); \define( 'STORE_CONFIG', '[]' ); \define( 'CACHE_METHOD', 'Redis' ); \define( 'REDIS_CONFIG', '{"server":"127.0.0.1","port":6379,"password":""}' ); \define( 'SUITE_UNIQUE_KEY', '########' );
  23. Jim M
    Would recommend disabling Redis for testing purposes as it looks like you have template cache enabled. Would then ensure that all your folders are correctly writable to ensure everything is able to write/delete/regenerate.
  24. Jim M
    As you’re missing files, that would be the first thing you need to resolve. Is the queue task running and taking a while to complete or are you getting an error?
  25. Jim M
    When attempting to run that task, I am still getting a 503 service unavailable error. You will need to contact your hosting provider to find out what is stopping that service prematurely. It may be a resource issue, configuration issue, etc...
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