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Jim M

Invision Community Team
  • Joined

Everything posted by Jim M

  1. Split would be the way to move replies of a topic from one topic to another topic. If you're looking to move the first post of a topic, that would be a merge then (seeing as the first post is not a reply :) ).
  2. You will need to modify your notification settings in ACP -> Members -> Notifications. You are likely not permitting your moderators to disable that notification
  3. Your custom block called "TBP26 Vert" has Google Adsense code on it and another block called "Fixed rectangle 970x90" that also has Google Adsense code in it. As mentioned, Google Auto Ads are a top level item so any ad code that renders on the page will also render auto ads.
  4. What are the themes which are the issues? I can take a look.
  5. Did you create a template hook for this? Did you add it in the Google Analytics area?
  6. You are in support :) Are you sure that this is not anywhere else in your settings? Keep in mind at any time you turn on auto ads in Google, it turns it on everywhere in all scripts. It is a top-level setting.
  7. Version 4 items would not impact version 5 themes.
  8. You can limit theme selection by member groups. Not sure if that helps for your use case.
  9. Apologies, you are most correct, it should not have taken this long and while not an excuse, between the holiday and some issues on Cloud, there has been a lot going on so it may have gotten lost in the shuffle. I have pinged our management for a reply on the subject in your ticket.
  10. You will not want to use a share link as that is likely not the proper link from Vimeo. I would just copy the link URL in your browser for the Vimeo video.
  11. Go to ACP -> System -> Posting & Editor -> Editor Permissions -> set "Show Native Emoji in the Editor Icon Menu" to "Never"
  12. Jim M replied to BradTBP's topic in Feature Support
    Quests are Team and higher, so you do not have access to them.
  13. Sorry, requests to this level typically take some time. We also had a holiday on Friday and this weekend. I apologize for the delay.
  14. As mentioned, this is due to you have 2 language packs on the English locale that you added. If you don’t know why you have two, you could likely delete one.
  15. I'm afraid, there is no mass unhide, that will be a manual process. We could restore a backup if this happened recently so everything is unhidden but that will take your whole community (data, posts, everything) back to that date. If you decide to do this, please submit a ticket.
  16. I'm afraid, only you can answer why you have two language packs assigned to an English locale. The software only comes with one language pack assigned to the English locale so at some point in the history of your community, you created a separate one. You would be assigning the different names that would be used in those different languages. Maybe you name the theme "Red" so it would be "Red" in English but if you had Spanish installed, you may want to name it "Rojo".
  17. Those are the names of the languages which you either created or installed in ACP > Customization > Languages. If you do not need them all, you can remove those you do not need.
  18. Please be sure to reach out via a ticket for any platform related issues. However, we are aware of a current issue on our network, and our teams are working hard to resolve it. You can check further information on our status page at: https://status.invisioncommunity.com/
  19. Unfortunately, there is not a way to remove that feature altogether. However, as mentioned by my colleague in the ticket, this is something that should be solved in a future release. So, I would just try to let your moderator team know what to do in the meantime rather than completely removing the feature if it may be useful in the future.
  20. Client Area -> Manage Purchases -> click your package -> Support.
  21. We may have removed the ability to use the test keys. I have tagged our developer team to confirm.
  22. Would also try with the live API keys. I want to say we removed that functionality but that should be an easy test to see if the payment method is available to you with the live keys.
  23. That should be ample for the webhook, please see the other comment.
  24. You will need to provide the webhook all the permisions that we state in the Payment Method configuration area. If you are restricting the payment method to certain countries, you also need to have a billing address in that country.
  25. By default, we can provide a weekly backup but if anything further than that is needed, we can typically do so at cost. However, I would suggest submitting a ticket so we can gather information on this and escalate this to a manager for specifics on when, cost, etc...

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