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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Yes, the task which is referencing it will be removed 😉
  2. While "Lifetime" is unchecked, could you please try checking "Same as initial term" and then check "Lifetime"? I fear this may be the bug that we're not actually clearing that "Same as initial term" field.
  3. I have reset your Test URL for you on this occasion. In the future, for account related queries like these, you can submit a contact us request to the accounts department here: https://invisioncommunity.com/contact-us
  4. You'd want to use Recovery Mode if you can't access the ACP. You can find out more about it by going to:
  5. I'm afraid, this is not something which we do as we have the free trial system for this purpose 😉
  6. Unfortunately, they are outside our scope of support so you would need to contact opentype for support issues.
  7. You can start a free trial, those are a month long. We do not provide downloadable trials though.
  8. We would need the Download file URL and the invoice number for us to look into your issue here.
  9. We have our own internal firewall protection. Everything is managed. You do not need to worry about it.
  10. WAF managed by us is provided, yes.
  11. You would need to submit a feature suggestion in if you wish to see changes to this area.
  12. Have you checked that?
  13. You may wish to review each row as some have 3 or more in a row to fit the allotted images and others may have less. They can be different.
  14. A lot of our Cloud-only features are limited to Cloud because they run on our Cloud resources. You could say that anyone could set these resources up but a lot of the simplicity of offering these on our Cloud is we only need to configure/develop them for 1 environment. The cost to develop these to be parted out and any related support would be astronomical that Cloud would look cheap 😉 . Can respect that. However, there is no guarantee that any other provider is going to do the same or even be in business in ~10 years either. Just food for thought 🙂 .
  15. The whole change in the self-hosted license new terms is to ensure that it remains viable in the future for us to continue to develop it. We want to support self-hosted as long as it is a viable option for us. As Marc already mentioned, we can't see into the future so don't know what it may bring and that is about as a concrete statement as we can provide you. It could be that self-hosted sustains product vitality for many major versions to come. It could also be that many people flock to Cloud and 5 is the last one, we just simply can't tell you right now or provide you a guarantee. We have stated that version 5 will remain available for the Classic license. That is some time around (give or take) 10 years of that software version. Many, many communities will rise and fall during that period of simply natural selection beyond the software's doing. I think it is a naive notion to state that you wouldn't start a community on our software, if you think it is right for your community, simply because we can't guarantee ~10 years from now it may not be available on self-hosted. As a hypothetical, if we do decide to drop self-hosting, there is nothing stopping you from continuing to run version 5, switch to cloud, or switch to another community software provider. Again, this is a completely hypothetical because there is nothing right now saying we will or will not continue providing self-hosted. Ultimately, my point is that if you see our software as the #1 option for creating a community, the ~10 years of version 5 is so far in the future, why not give your community the best chance to start? Maybe in 10 years your community is successful enough that Cloud is a completely viable option. Maybe your standpoint on running a server changes and Cloud is a much-appreciated option. Much can change in 10 years, keep an open mind 🙂 .
  16. Keep in mind there is not a set number of photos per page as they are designed to fit the page so calculating in that manner may not be accurate.
  17. The new tag would be added at the end of the list. There is currently no re-ordering.
  18. We would need specific examples as to what you're referring to and what you think is off.
  19. Topic count is no longer something we offer so you would need to contact the third-party author if you believe that is incorrect.
  20. Have you done the upload from the Client Area then go to /admin/upgrade ? All I see when accessing your site URL on file is a 403 error. Please ensure your community is accessible if you wish for further support.
  21. We have DDoS protection built in.
  22. Sounds like it’s time to switch to Windows 🤣. I kid... Few different ways on Mac: https://macpaw.com/how-to/scroll-on-mac Wish all OS would just build something in like iOS . Be a mic drop to the ugly “back to top” buttons 🙂.
  23. Would check on an unmodified theme first.
  24. Are you using a modified Pages template here? If so, please revert to an unmodified one.
  25. You'd need to check your third party applications/plugins/themes features as this is not a standard feature.
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