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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Jim M posted a post in a topic in General Questions
    You'll want to check the System Log or RSS feed log. Could be something is breaking the task so it cannot proceed.
  2. You would contact your hosting provider and ensure that the location there is readable/writable for PHP per your server's configuration.
  3. This is the error. The datastore cached file there doesn't exist or server cannot read/write the file.
  4. Is this a forum? Unclear where exactly it is still, I'm afraid. To confirm again, is this unchecked/disabled? ACP -> Members -> Groups -> edit guests -> Content tab -> Require approval before content shows?
  5. Thank you for providing us those details. It seems to be specific to your user and likely, a gallery album that was not completely removed. I have moved this to a ticket so we can further investigate.
  6. Thanks! I've moved this to a ticket so we can investigate further why this is still present on your community. Please watch your email for further correspondence.
  7. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  8. Thanks! Yeah, I am getting the same thing. I've created a bug for this.
  9. Please switch to an unmodified language pack as well.
  10. Are you getting the same ads repeated in each slot? Could you please clarify?
  11. Please downgrade PHP to 8.1 as you're running an incompatible PHP version.
  12. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  13. There is not currently. You would need to follow the forums in question where you allow this. Sorry, customization of the software is outside our scope of support. However, you can request these items for consideration to the native software in our Feedback forum.
  14. No worries. Live and learn as I like to say 😊
  15. This has been resolved for you. Please see your ticket.
  16. Jim M posted a post in a topic in General Questions
    Could you please elaborate where you're receiving that? Is that in the ACP? If so, please ensure that your account is not limited.
  17. As you're on V5, you can also click the "Quick Links" drop down in the ACP and click it there:
  18. The database itself is the problem as it contains the template so you need to change the database settings for that database to use a new template which is unmodified.
  19. Jim M posted a post in a topic in General Questions
    You will want to adjust the settings for your Database so that either your users do not have the ability to read/view the record or disable the database setting for "Users can see records posted by other users?"
  20. Are you seeing any errors in ACP -> Support -> System Log?
  21. Try clearing the cache by going to ACP -> Support -> Clear system cache.
  22. You would switch the template to a different if the template is not compatible
  23. This is not currently possible. You can certainly request this in the Feedback forum.
  24. Jim M posted a post in a topic in General Questions
    This is currently by design that you can do this and has been this way for some time.
  25. You would contact Backblaze for instructions on how to manually move things to their storage.