
Everything posted by Jim M
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RSS Feeds
You'll want to check the System Log or RSS feed log. Could be something is breaking the task so it cannot proceed.
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Multiple System Log errors
You would contact your hosting provider and ensure that the location there is readable/writable for PHP per your server's configuration.
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Multiple System Log errors
This is the error. The datastore cached file there doesn't exist or server cannot read/write the file.
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Is there a way to let guests reply without needing moderator approval?
Is this a forum? Unclear where exactly it is still, I'm afraid. To confirm again, is this unchecked/disabled? ACP -> Members -> Groups -> edit guests -> Content tab -> Require approval before content shows?
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template_error / OutOfRangeException::0
Thank you for providing us those details. It seems to be specific to your user and likely, a gallery album that was not completely removed. I have moved this to a ticket so we can further investigate.
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I keep getting guest spam in Blogs, both standalone blogs and in clubs...
Thanks! I've moved this to a ticket so we can investigate further why this is still present on your community. Please watch your email for further correspondence.
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template_error / OutOfRangeException::0
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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How does the repeat function for advertisements work?
Thanks! Yeah, I am getting the same thing. I've created a bug for this.
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template_error / OutOfRangeException::0
Please switch to an unmodified language pack as well.
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How does the repeat function for advertisements work?
Are you getting the same ads repeated in each slot? Could you please clarify?
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Error on file creation or update
Please downgrade PHP to 8.1 as you're running an incompatible PHP version.
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I keep getting guest spam in Blogs, both standalone blogs and in clubs...
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Turn on Moderation Approval for Anonymous Posts
There is not currently. You would need to follow the forums in question where you allow this. Sorry, customization of the software is outside our scope of support. However, you can request these items for consideration to the native software in our Feedback forum.
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Wiped out my cloud forum by accidently uploading wrong version of Community map
No worries. Live and learn as I like to say 😊
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Wiped out my cloud forum by accidently uploading wrong version of Community map
This has been resolved for you. Please see your ticket.
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Staff Application
Could you please elaborate where you're receiving that? Is that in the ACP? If so, please ensure that your account is not limited.
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Scrambled/disappearing buttons
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Cant edit a page with a db embeeded
The database itself is the problem as it contains the template so you need to change the database settings for that database to use a new template which is unmodified.
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Staff Application
You will want to adjust the settings for your Database so that either your users do not have the ability to read/view the record or disable the database setting for "Users can see records posted by other users?"
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Unread topics remains unread after upgrading ElasticSearch
Are you seeing any errors in ACP -> Support -> System Log?
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Scrambled/disappearing buttons
Try clearing the cache by going to ACP -> Support -> Clear system cache.
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Cant edit a page with a db embeeded
You would switch the template to a different if the template is not compatible
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Turn on Moderation Approval for Anonymous Posts
This is not currently possible. You can certainly request this in the Feedback forum.
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Profile Photos
This is currently by design that you can do this and has been this way for some time.
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How to Resume Background Task?
You would contact Backblaze for instructions on how to manually move things to their storage.