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Jim M

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Everything posted by Jim M

  1. Jim M
    Yes, applications basically do the same as plugins and then some so getting rid of plugins is really just “naming”. Wouldn’t really worry about this unless you’re actively developing as it won’t impact you 😉
  2. Jim M
    Really the summary for those who are not third party developers is that customizations are still 100% possible.
  3. Jim M
    All plugins will need to become applications in version 5. Same thing though to add functionality from third party developers. This was a decision made from reality a naming perspective than our decision from removing the Marketplace. All applications contain the capability of plugins so really having plugins is relatively pointless. It never really left as it is available in version 4 but will be the only way in version 5
  4. Jim M
    We will not be able to assist without access to the software files on your server. You would need to provide SFTP access or another user account with full access to the software directory.
  5. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  6. Jim M
    You can just use incognito to open up a new session by logging into the ACP.
  7. Jim M
    You would need to set recovery mode and kill your existing admin session that is causing the error.
  8. Jim M
    Ensure that all third-party applications/plugins/themes/etc... are disabled. If the error still exists, then you would need to check your system logs for what the actual error is there.
  9. Jim M
    You had Subscriptions set to require on registration. I enabled Subscriptions for you, disabled the requirement on registration and then disabled Subscriptions again for you. I have reported this internally as a bug as that requirement should disable when you disable subscriptions.
  10. Jim M
    Yes
  11. Jim M
    We do not adapt our MySQL instances, nor do we recommend doing so. Therefore, we cannot advise on it.
  12. Jim M
    This is a MySQL configuration item. As you are self-hosted you can do as you wish. However, we would not support this or any issues it may cause.
  13. Jim M
    Seems to be working fine here as you can see above. I would check to ensure that your server is able to reach the X.com servers, you are not blocked in any manner. If you are not, please disable all third party applications/plugins/themes and try again.
  14. Jim M
    We utilize the latest best practice security techniques in an enterprise grade WAF protection. Our Cloud team is constantly evaluating and analyzing our current infrastructure and new best practices to continue to ensure we give our customers the best protection. If you have specific questions, we can get you in touch with our Sales and Cloud team.
  15. Jim M
    I've moved this to a ticket so we can further investigate. Please watch your email for further correspondence.
  16. Jim M
    each submission would be separate from the overall allotment.
  17. Jim M
    That particular instance seems to have been self-healed by the architecture as it was just one blip.
  18. Jim M
    Keep in mind that there are content and overall restrictions to. "Total maximum storage" is how much that user has over all their uploads. "Maximum storage for each submission" is how much storage per post/content submission. This is without factoring in any limits of your own self-hosted infrastructure which may be imposed by your PHP configuration or something like Randy mentioned, Cloudflare.
  19. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  20. Jim M
    Is there a sub-forum to this forum? That seems really odd to have a count like you do there. You can try rebuilding the search index in ACP -> System -> Search -> Rebuild Search Index. However, typically, this count is an active resemblance of what is there unless something was done.
  21. Jim M
    Did you recently move topics out or merge a forum? Delete/hide posts? If so, you will want to check your background processes to see if it is already in progress that it is removing and recounting it.
  22. Jim M
    I would recommend submitting a support ticket for instances like this which you're having issues with Cloud. I have transferred this to a ticket.
  23. Jim M
    Looks like your other license was reset, I have done that one as well now.
  24. Jim M
    To be blunt, we recommend following our requests and ensuring that you do not jump around to different things. This will render a much smoother and efficient support experience.
  25. Jim M
    Realistically, it was just disable that HTTPS redirect that did it. Then I also changed the theme.
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