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Jim M

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Everything posted by Jim M

  1. Jim M
    Anti-Fraud rules would apply to all payment methods.
  2. Jim M
    Are you stating that Commerce is placing the transaction in manual approval status or you stating it is in manual approval status in PayPal? If the former, I would suggest checking your fraud review rules in ACP -> Commerce -> Payments -> Settings -> Anti-Fraud Rules.
  3. Jim M
    I was able to upload when the system redirected on the error. Which is likely what you saw there with the cars. Unfortunately, we do not provide support for BackBlaze so this would be outside our scope of support if you continue to use them.
  4. Jim M
    While ACP is working now, I am not able to connect via FTP provided now.
  5. Jim M
    I'm afraid, the credentials are still invalid for the ACP.
  6. Jim M
    Dear users living in the past, please be made aware of this. Love, Administrators. -------- Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  7. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  8. Jim M
    You would disable the third party party application or plugin in ACP -> System -> Applications or ACP -> System -> Plugins.
  9. Jim M
    You will want to disable those third party hooks listed at the bottom there.
  10. Jim M
    You're a release behind.
  11. Jim M
    were you able to perform the upgrade and are you on PHP 8.0 or PHP 8.1?
  12. Jim M
    Would ask what was done prior to encountering this? You would want to contact your server administrator or hosting provider to pull that 500 Internal Server Error for you.
  13. Jim M
    You would need to contact your hosting provider if this is not available to you in your hosting panel. It may be it is not enabled but you would need to check with them.
  14. Jim M
    PHP 8.2 is not supported. Only PHP 8.0 and 8.1 are at this time.
  15. Jim M
    ElasticSearch errors are still populating your system log as of now. Yes, you would need to make your database compatible prior to providing further support or this may cause other issues, including the performance issues you're seeing.
  16. Jim M
    You will want to check with your language pack author to ensure it is up to date.
  17. Jim M
    Facebook is continuing to make changes which are making it harder and harder for regular communities to continue this. If you cannot meet Facebook's requirement, I'm afraid, you have no other choice but to convert your users to the standard login which are using it and disable the Facebook login provider.
  18. Jim M
    CSP is available in the aforementioned place. Specific CORs headers would need to be reviewed by our Cloud team to be implemented on a custom basis. Once you purchase, you can submit a ticket and our Cloud team will evaluate your need.
  19. Jim M
    You will want to enable Status Updates which encompasses the public message feature on another user's profile.
  20. Jim M
    "Read Topics" permission will allow that group to read the topic so if that isn't what you want you would want to disable that permission. Then inside the forum that you want the groups that do not have "Read Topics" permission to be able to view a list of topics inside the forum but not read the topics, you would edit the forum and enable "Users without read permission can open forum?"
  21. Jim M
    You have non-InnoDB tables so I would advise first changing your database to InnoDB and then test again. You also have a significant number of errors getting generated from your ElasticSearch instance so I would ensure that it is running properly and not on the same server as that can cause performance issues.
  22. Jim M
    If it is a 500 Internal Server Error coming from your server, then it is not reaching the software. The error would be logged in your server error log unless your server configuration is not allowing it or incorrect log location. Otherwise, if there is an error in our software but the ACP is inaccessible, it will be logged in /uploads/logs.
  23. Jim M
    Please ensure that you have all patches applied in ACP -> Support. Then please ensure that you have provided us accurate ACP access and we can further investigate: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Please also ensure you're not running PHP 8.2 or higher
  24. Jim M
    This wouldn't allow Guests to post, they would still have to register 😉
  25. Jim M
    Logos for your theme can be found in ACP -> Customization -> Themes -> edit theme -> Logos. For more information about our software, I would recommend reading our Help Guides: https://invisioncommunity.com/4guides/
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