Jim M

You would need to view your front-end community using the 4.2 or 4.4 ACP themes.

Likely that is coming from SendGrid. However, if additionally, you have any modified email templates in ACP -> Customization -> Emails. You will want to revert those as well to save yourself any headache.

You would do this in SendGrid. If you need assistance with their platform, please contact SendGrid.

You are currently speaking with us via a ticket. Please watch your email for updates.

You would want to ask your hosting provider for assistance here with our backup if you attempted an upgrade of your live site. It is not recommended to upgrade live sites unless you are comfortable with errors that may come during a Beta phase.

The 403 is coming from your server. You would want to check your configuration. These seem like permission errors at the bottom. Please make sure that your MySQL user has full permissions. The top looks like you already tried to do an upgrade but it failed, did you restore at any point?

Sorry, customizations are outside our scope of support. You will need to create a topic here for help from fellow administrators: https://invisioncommunity.com/forums/forum/500-design-and-customization/

You would need to contact the author for assistance then.

This would need to be incorporated with your logo or you would need to customize your theme.

That would be from the WordPress SSO plugin you have

Are there any third party applications/plugins being logged (shown at the bottom)? If so, disable those.

Hard to say how large that size would be as it would be highly variable to the variations of edits being logged. If you find value in that and people aren't editing the whole entirety of War & Peace into their post replies, I would guess that the average size is negligible.

Going into the System Log there would give us more info if it's even related. Agreed. Very good step.

This is due to your attachment storage is at 99%. You would need to delete things in Account -> My Attachments: https://invisioncommunity.com/attachments/

You can go to ACP -> System -> Advanced Configuration -> View Tasks -> find the task mentioned and click "Unlock" (padlock unlocking looking icon)

This would be from the access log, not the error log. The error log is what is needed here.

Yes, you can post feature suggestion in our Feedback forum: https://invisioncommunity.com/forums/forum/499-feedback/

Glad you're seeing some progress. Please let us know where you end up 🙂

Is the new database you created _test? (left out the prefix for your privacy). If so, please check what database you restored to as it is empty. You will also want to check your conf_global.php file as the current one is connecting to your other database as well.

Did you delete your previous database used for version 5 before restoring your version 4 database? You don’t want to restore over that as there would still be remnants of version 5 left. You want to delete the old version 5 database or create a new database to restore to.

When restoring your database did you restore it over your version 5 database or dump the database and perform a restore? If the former, I would try the doing the latter as this states that the table already exists in the current state so the database can't create it.

Please feel free to check your download from the Client Area and let us know if the files are missing. They are not from my test licenses but of course, anything can happen 🙂 .

The init.php file is a source code file, so you'll want the most recent one from the Client Area. If it is still failing after upload, we will need the new error message involved. Appreciate the willingness to move forward. I do want to take a minute here to explain the errors Marc mentioned. Two issues were posted, one below is about missing files (access to code) and one about a missing database table. Class "IPS\core\modules\admin\moderation\" not found That means the software could not find the module (code) in question being referenced. This is typically because files were not fully uploaded, corrupted, are out of date, or your server does not have access. If there are more files on your server which are empty, like the init.php file, this may stem from your FTP client or something corrupting files on the server during upload or otherwise. --- The other below, is about missing a database table: IPS\Db\Exception: Table 'sitefolder_dev.core_theme_editor_settings' doesn't exist (1146) That database table should be there from the start. It is a version 5 database table so was created to run the software. Something beyond the software has either corrupted or deleted the database table. (note: we're not pointing fingers and saying you did it, we're just relaying the information here 🙂 . weird things happen with servers, we've seen and continue to see our fair share, just ask out Cloud team 😄 ). ---- Now, with the information provided from you, Marc opted to try and fix the first issue about the missing software files to see if that rendered any easier path forward with the database issue. You're more than welcome to ask questions before doing an action. We like for you to understand why an action is being performed. However, if you give us an error that a file is missing, we're going to want to have you upload all files again as not only does this resolve the issue 99% of the time (it also shouldn't make the issue worse), it also will hopefully prevent us from playing leapfrog with issues down the line. As if one file is missing/out of date, many could be as well. Hope that explains things a bit more.

Backblaze is our storage partner on Cloud so being directed there when downloading is correct. However, you would need to ask ExpressVPN why you are having issues downloading a file on their VPN. It may be they are blocking it or Backblaze is blocking it.

While I agree and apologize that I could further explained the reason why I asked if the upgrade was completed (people tend to state they upgraded when in reality, they uploaded files, so I wanted to ensure the upgrader was ran and completed). I want to assure you that we do not post questions or statements without reason. Afterall, resolving your issue as quickly as possible is in both of our best interest 🙂 . Often, there are questions we need to ask to understand how you got there, try things to proceed, etc... This is all in the process of supporting you and I understand, it feels like treading water at times because it isn't resolving your issue; answering questions and crossing possible issues off the list, proceeds us to that end goal of resolution. I am sorry to hear that you feel you are being ignored, that is not our intention. While we understand you have an issue here, there are many steps to getting to resolve it and suggestions. However, as mentioned above, there are limitations to the beta program. With those, we need your help so we can help you. Answering our questions, trying the steps we ask, providing error messages, etc... This is all part of the support process 🙂 . The beta program also is limited in support, and this is a new major software (aka new problems to us) so while, I apologize, it may not be the most immediate resolution, we are indeed trying to assist you and learn about version 5 issues as we go. Thank you for providing these. Please check your init.php file in your installations root. It is empty. This is creating the problem. Please reupload this file.