
Everything posted by Jim M
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Wiped out my cloud forum by accidently uploading wrong version of Community map
This has been resolved for you. Please see your ticket.
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Staff Application
Could you please elaborate where you're receiving that? Is that in the ACP? If so, please ensure that your account is not limited.
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Scrambled/disappearing buttons
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Cant edit a page with a db embeeded
The database itself is the problem as it contains the template so you need to change the database settings for that database to use a new template which is unmodified.
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Staff Application
You will want to adjust the settings for your Database so that either your users do not have the ability to read/view the record or disable the database setting for "Users can see records posted by other users?"
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Unread topics remains unread after upgrading ElasticSearch
Are you seeing any errors in ACP -> Support -> System Log?
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Scrambled/disappearing buttons
Try clearing the cache by going to ACP -> Support -> Clear system cache.
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Cant edit a page with a db embeeded
You would switch the template to a different if the template is not compatible
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Turn on Moderation Approval for Anonymous Posts
This is not currently possible. You can certainly request this in the Feedback forum.
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Profile Photos
This is currently by design that you can do this and has been this way for some time.
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How to Resume Background Task?
You would contact Backblaze for instructions on how to manually move things to their storage.
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Error: The CSRF protection key did not match
It can take some time for Google to remove the warning.
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503 Server Error on Dedicated Server with Plesk – How to Fix?
This is an access log, you'll want to get the error log to find the actual error.
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Points Not Applied with Achievement Rule
Are your background tasks running? You can check this by search "Tasks" in the ACP and ensure that they are processing.
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Bulk delete tags
Have you tested in an incognito window in Chrome to see if this is related to any extensions/plugins in the browser itself?
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Possible topic made like blog (entries)?
It is not possible to move a topic to a blog. You can create a blog entry which has content which is just a link to the topic but that's about it.
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Blog Categories no way to delete?
If you do not have a category available for your Blog, you will need to create one.
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Blog Categories no way to delete?
Keep in mind that there are categories to categorize your blogs and categories to categorize your blog entries within your blog. When creating a blog entry, you need to select to create a new category or use an existing one:
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System Log errors
We're trying to login to your site and look at the error in question so we can troubleshoot it. We need access in order to do that. Currently, the credentials are invalid.
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This topic is gone, i we can't figure out why
This would be the one on file in the Client Area.
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Notification Settings in Version 5.05
The notification options are still available at: /notifications/options/ You can access them by going to the notification bell -> notification settings.
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How to reintroduce a BIG FORUM online safely for search engines?
Google will only crawl the site a set amount per attempt. Our software helps prioritize certain content over others natively via robots.txt, metatags, etc... Google though has it's own internal algorithm on how and what to crawl. A site map will help guide it crawling your site but is by no means, it's only roadmap. You, theoretically, could manually submit certain forums (or other content types) sitemaps which our software generates to search engines. I, personally, do not see much value in doing so. It may just in slow down the speed at which Google indexes content of your website with limited to no other value. Personally, I would focus my efforts on gaining traction to the new domain, whether that is social media, emailing your previous members, other forums, etc... That will hopefully help revitalize the community and get new posts going which Google will pick up and like as it also goes through older posts. In the end, content is king. If the content is good, Google and other search engines will crawl it and pick it up in accordance to their algorithms. Correcting errors and guiding it with our native SEO improvements should help along the way.
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Add URL to photo/graphics in Bulk Mails?
Unfortunately, this bug is still open and being investigated. We're hoping for 5.0.6 but again, that is not set in stone. I apologize it is taking so long. We often triage bugs in order of mass impact to our customer base, additionally, some bugs simply take longer to resolve than others, may require a more involved resolution than may be initially apparent once we get into QA, or many other scenarios which may impact its release.
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Using My Clubs but I can't find the option to start a new topic
I'm sorry you didn't like my reply but as I mentioned, you are actually receiving a reply significantly faster than current policy states. All replies in this topic have been less than 2 hours after your posted question or follow up. I'm more than happy to pass along any feedback on how we can do better though.
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Uploaded image has wrong rotation
To confirm, it was working on 5.0.4 but not on 5.0.5? If so, if you upload the same photo here from the user does it do the same?