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Jim M

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Everything posted by Jim M

  1. Jim M
    You are running a rather old release so PHP 8 will not work on your current site, you will need to do the following: Change to PHP 8.1 or 8.0 (preferably 8.1) Check that PHP 8 includes all modules/extensions required: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ Run a manual upgrade: https://invisioncommunity.com/4guides/advanced-options/server-management/install-and-upgrade-r259/#manualupgrade
  2. Jim M
    I'm afraid, there are not details on file.
  3. Jim M
    I'm afraid, this is not something which will be fixing for version 4.
  4. Jim M
    As a software provider, we are stating "these are the number of impressions which your ad was served." This is not limited in any manner; this is a raw number of your ad was requested, and it was served. Think of it like raw server statistics. This request was made, it was delivered. We do not persecute between bots, automated traffic, humans who don't opt out of analytics, cookies, or JavaScript like Google Analytics does. You also are getting pure impressions so if you have 10 ads on 1 page, the ad impressions will be 10x higher than your Google Analytics Pageviews. That is really what we try and provide currently. I am just stating these are different because stating ours is incorrect would be false, we are just measuring it differently than Google Analytics.
  5. Jim M
    I am telling you they are counting two different things, as mentioned here: We do not measure page views.
  6. Jim M
    The advantage of our ad system would be the member system and Commerce integrations. I personally use this heavily myself 🙂 . We provide all views of the advertisement. What you choose to do with that information is up to you 🙂 . Think it’s always nice to understand the full exposure of the ad. As Google Analytics misses a chunk of people but fully understand, you also pick up bots/automated traffic.
  7. Jim M
    Keep in mind that comparing views in the software and Google Analytics will not be equal. They measure 2 different things. The software measures anything and everything which renders the advertisement. Whereas, a page view in Google Analytics operates at the JavaScript level and only can measure those running JavaScript plus Google eliminates the best it can any automated/bot views. Also don’t know how you have your ads setup but you could display the same ad on 1 page multiple times so that would count as multiple ad views. Clicks are indeed accurate to those passing through.
  8. Jim M
    Unfortunately, I am unable to reproduce that on our community here. I would suggest trying again. If you're still having issues, please be sure to add details so we can access your community to post and access the ACP. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    I have moved this to a ticket for you. In the future, please be sure to submit a ticket for these requests in the Client Area 🙂 .
  10. Jim M
  11. Jim M
    As mentioned, you'll want to try MySQL 8.
  12. Jim M
    Contrary the original poster's issue, it looks like this is a search query (if my horrible eyes are not deceiving me). This may take some time due to the extensive nature of the query itself. The same question is worth asking though, are you running MariaDB or MySQL 8? If the former, it may be worth testing MySQL 8.
  13. Jim M
    Unfortunately, it looks like the Messages configuraiton for the Paid Member group is set to 0 for all selections so they will not be able to send a message. This is found in ACP -> Members -> Groups -> edit group -> Social tab -> Messages
  14. Jim M
    Do you mean to post content on the community or send a private message?
  15. Jim M
    Does the user have the ability to see scheduled topics and edit topics?
  16. Jim M
    What CDN are you using? I am wondering if there is something specific there.
  17. Jim M
    This would all depend on your hosting configuration so you would need to contact your hosting provider or server administrator if you're having issues. However, the following folders need to be writable: applications datastore plugins uploads and all sub-folders of uploads.
  18. Jim M
    Old reports for me are already marked as Completed. Even if I change one to a separate status and reload the page, it is rendering the status I selected. I would suggest double checking your theme to ensure no templates are modified and checking your server for caching.
  19. Jim M
    Unfortunately, I am unable to reproduce this. Any status change whether on the report itself or on the list changes for me. Is this on a new report this is happening or an old report?
  20. Jim M
    Hoping I look the same as then
  21. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Jim M
    Apologies, my above comment was geared towards not being able to generate a renewal after the terms were added back in.
  23. Jim M
    The user would be able to view the purchase in their Client Area and generate a renewal that way or you as the administrator would do that. There would be no way from the purchase store page to do that. Please feel free to submit a suggestion in our Feedback forum 🙂
  24. Jim M
    Looks like it is updating within the timelimit we have for guests here. Typically, that is 15 min cache. Maybe you're seeing the topic posted time? There is a reply posted time as well.
  25. Jim M
    Feel free to make a suggestion for this in our Feedback forum but I think it's super rare that a regular client would need to know the group ID. Like even for this solution, it is as just as easy to make a new member group which users get promoted to if you wanted something like a "New Members" group which is less than 10 posts and a "Regular Members" group which is 10 posts and above. Then use group promotions to promote between them. In a scenario that you wish to know the member group ID, it is in the URL when you're editing it in the ACP.
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