Hello all,

We have a subscription on our forum that entitles a user to upgrade for additional access and benefits on the forum

I have noticed that we have a large number of lapsed members, so in discussion we are wondering how best to interact with these people.

If is possible they no longer wish to subscribe but equally a number of people have said in the past that they simply didn't realise their membership had expired.

In addition those that handle the finances requested we removed the option to renew by PayPal, and now to only use Stripe (which we have done)

I have been asked;

• Can we have a list of lapsed members (including e-mail addresses), so we can invite them to return to the fold?

• Can we get a list of renewal dates for members currently paying by PayPal (so we can invite them to renew via Stripe when the time comes)?

Additionally I wondered if there was way we could mass contact those members via the forum somehow, or if they need to be actioned one by one?

Thank you in advance

57 minutes ago, Phantom_OTIB said:

Can we have a list of lapsed members (including e-mail addresses), so we can invite them to return to the fold?

You can use the Download Member List feature in ACP -> Members. Alternatively, if you're just sending an email campaign, you can use the Bulk Mail feature as well.

57 minutes ago, Phantom_OTIB said:

Can we get a list of renewal dates for members currently paying by PayPal (so we can invite them to renew via Stripe when the time comes)?

This is not currently possible via the above. You would need to look at these manually, I'm afraid.

58 minutes ago, Phantom_OTIB said:

Additionally I wondered if there was way we could mass contact those members via the forum somehow, or if they need to be actioned one by one?

Yup, see the Bulk Mail feature above.