Phantom_OTIB

Apologies for the delay in replying I had one send me a screenshot, which I have attached. I am not sure if it helps This could make sense as we have had problems with people being banned and then setting up a new account, so their IP address was then banned I wonder if that is the reason? Thank you to you both for your help

Hi all First time posting for help, so please apologies if this is in the wrong area I am admin on www.otib.co.uk and in the past couple of weeks we are getting emails from members saying when they login they are showing as being banned from accessing the site None of the members that have raised this are banned or even had any warning points in the past The odd thing they try again 5-10 minutes later and they can access without problems Any advice please?