Good Afternoon

We have a paid upgrade on our forum for an annual fee

This morning I received two emails from a very disgruntled ex member who is now banned

They had paid a year ago and selected to auto renew, but since then they broke site rules and have been banned from the forum

The problem being as they are banned they are not able to log into their account and stop this auto renewal

Is there a setting that needs to be made so that if someone is banned their upgrade is either automatically stopped at it's expiration or it ends at that moment

I am wondering how many other banned users could have renewed without knowingly paid

Grateful for any thoughts or advice on how best to proceed

There isnt a way in which to automatically do this unfortunately no. Is this a paypal payment they have set up there?

9 minutes ago, Marc said:

There isnt a way in which to automatically do this unfortunately no. Is this a paypal payment they have set up there?

I'm not 100% sure if Paypal or stripe, we are trying to move away from Paypal

Thank you for the advice, I will make sure the team know to look out for this

I would check that. Its very likely paypal. The problem there being its not your site that requests the payment. Its a subscription there end so they would need to cancel that