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Technical Problems

Run into an issue and need help from the Invision Community Team?

Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.

If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.

Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.

Subforums

  1. Classic self-hosted technical help

    Problems related to your server or other classic, self-hosted edition issues.

    • 16.3k posts
    beats23
    Moving files.
    beats23,

  1. Users reporting crashing on iOS devices

    JEFF MACK,
    • 1 reply
    • 300 views
    vbnautilus
    vbnautilus

  2. Restore theme

    Ocean West,
    • 8 replies
    • 426 views
    Ocean West
    Ocean West

  3. Blank text areas

    Soupy1985,
    • 1 reply
    • 299 views
    bmkdotcom
    bmkdotcom

  4. where to add or edit prefixes?

    Bruce_man,
    • 2 replies
    • 336 views
    Bruce_man
    Bruce_man

  5. creating a link to profile...

    Ocean West,
    • 9 replies
    • 425 views
    Wayne B
    Wayne B

  6. Using Font Awesome Icons on Forum

    mynsc,
    • 4 replies
    • 376 views
    AutoItScript
    AutoItScript

  7. Site Map Priority After Upgrade "Do not include"

    Ocean West,
    • 3 replies
    • 356 views
    JEFF MACK
    JEFF MACK

  8. my database fail to convert to utf8

    sasiko,
    • 0 replies
    • 272 views
    sasiko
    sasiko

  9. Make my forum load faster?

    OctoDev,
    • 13 replies
    • 599 views
    OctoDev
    OctoDev

  10. default group

    munkiman,
    • 1 reply
    • 319 views
    Ocean West
    Ocean West

  11. Just migrated to IPB v4.0.1 and finished all background jobs

    Jan Krohn,
    • 4 replies
    • 346 views
    Jan Krohn
    Jan Krohn

  12. Is this a bug or normal

    Netherlord,
    • 2 replies
    • 292 views
    Netherlord
    Netherlord

  13. Change downloads thumbnails to square

    DesignzShop,
    • 1 reply
    • 261 views
    DesignzShop
    DesignzShop

  14. Ideal Config File...

    Ocean West,
    • 0 replies
    • 792 views
    Ocean West
    Ocean West

  15. IPS 4.0.1

    All Astronauts,
    • 2 replies
    • 345 views
    Daniel F
    Daniel F

  16. Robots on the online list

    mogzilla,
    • 0 replies
    • 279 views
    mogzilla
    mogzilla

  17. Disable Entire Profile - Strange But Needed

    noj75,
    • 12 replies
    • 586 views
    noj75
    noj75

  18. Converting database to UTF 8 for 4.0

    Marius,
    • 1 reply
    • 372 views
    Nathan Explosion
    Nathan Explosion

  19. Not remembering where users last read to

    JEFF MACK,
    • 0 replies
    • 286 views
    JEFF MACK
    JEFF MACK

  20. Converter for version 4

    nuberry,
    • 2 replies
    • 334 views
    nuberry
    nuberry

  21. Error Codes?

    JEFF MACK,
    • 1 reply
    • 486 views
    Kevin Carwile
    Kevin Carwile

  22. Looking for a way to redirect to a set url after login?

    JEFF MACK,
    • 5 replies
    • 312 views
    Kevin Carwile
    Kevin Carwile

  23. CSRF key for logout

    JEFF MACK,
    • 4 replies
    • 374 views
    JEFF MACK
    JEFF MACK

  24. Unable to Post new topics

    Morrigan,
    • 3 replies
    • 494 views
    Morrigan
    Morrigan

  25. commerce / language change phrase.

    Ocean West,
    • 0 replies
    • 246 views
    Ocean West
    Ocean West