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Marc Stridgen

Invision Community Team
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  1. Its likely not related to the issues he is having there, but since you asked 🙂
  2. We've now got that escalated for you, so hopefully we should be able to get you a resolution soon
  3. Sorry you appear to be upset there. At the time of reading this, I hadn't seen your response to the ticket in question. I have just responded to that ticket requesting access, so if you can pick up on that, we can certainly take a look for you. The information I was giving you there was based solely on the images above
  4. We can take a look at this in your ticket as we go through. Note however this is not related to your issue. Take a look at the list, and you will notice there is actually a 3rd party item which is referenced before each of those. Thats what is causing this particular error.
  5. I'm very sorry you appear to be having issues with the software. I have taken a look at your ticket, and it appears you actually purchased priority support only last night. The priority support package means you would be assessed earlier in the queuing system, however of course that Would not have happened until it was purchased. Im not sure what is causing you downtime there, as from what I can see you have an issue with editing. Of course we can get that looked at for you
  6. As mentioned in your ticket, no upgrade was performed on your site by our support staff.
  7. The only way in which to do this would be to restore the backups taken before your upgrade. There is no way in which to revert a failed upgrade other than that. We no longer support the 3.4 series in any way unfortunately. However we can offer paid conversions from that platform. If that is something you would like to explore, please submit a ticket on this.
  8. If its any activity feed you are looking to switch off, you can do this from the module. Take a look at the guide here on module permissions. Its the content discovery module you would remove all the permissions from
  9. An important part of your forum is getting new members over to your site. Your existing membership will often be a part of this, and for this reason we have given you the ability to add invite sections to your sites, in which your members can use to invite new potential members, and, if set up, gain referrals from these. Invites The ability to invite members directly from the site is done via the "Tell a friend" block. When this is added people can email other potential members directly from the form, or selecting the share link will provide them with a link to the site (uniqu
  10. Please submit a ticket and include screenshots of your settings. We can then advise accordingly for you.
  11. When moderating content, it will often be a good idea to be able to add a staff note to that conversation, either for other staff only, or for your members to see. This can be done using staff notes. https://invisioncommunity.com/4guides/staff-and-moderation/creating-administrators-and-moderators-r31/ Any member who is a moderator on the site can use staff notes, provided they have permission for that feature. For more information on setting up moderator permissions, please see the following guide You can add a message by selecting the "Add Message" function, within "Moderator A
  12. Thank you for your kind words, Davy. Always happy to assist where we can 🙂
  13. What is Pixabay? Pixabay is a stock image site with over a million images, which require no attribution and are not hampered by the usual copyright issues. We have integrated this, using their API, into many areas of the suite, so you can add these at the click of a button. Where can I use this? Pixabay integration can be used in any location that you can upload, provided you have permissions set to do so within your group permissions. This includes (but not restricted to) the following: Within content items such as posts/topics As cover images for profiles a
  14. This guide has been put together to give a general direction on how to improve the performance of your site on a self-hosted environment. However, while we make continuous performance improvements at a software level with each release, most issues such as this are the result of an underperforming, overloaded or misconfigured server. As a software manufacturer, our ability to troubleshoot this is limited and your host has the best tools and access to the most resources to troubleshoot the issue for you. We would recommend that you consult with your host and if they identify an issue with t
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