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Marc Stridgen

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  1. Marc Stridgen

    Gallery 4.3.3 - not resize big size photo

    Please submit a ticket if you have further issues, and we could take a look.
  2. Marc Stridgen

    Gallery 4.3.3 - not resize big size photo

    If you go to system>support>support, select "something isn't working correctly" and click next, you will see patches available for this issue.
  3. Marc Stridgen

    Dental Work (Mostly) Complete

    Glad to hear you found the issue with your SMTP settings there, and now have this set up correctly.
  4. Marc Stridgen

    Upgrading IPS is like root canal

    Always good to have good documentation I agree. In general, it actually shouldn't matter if the files are present as it would not affect the upgrader. In instances where it would, then indeed we would add this to not only the guides, but also within the installer itself where required. In this case however it was an entire 3.4 set of files in the admin directory, which isn't something that should ever happen. That said, anything where people feel there are items in which you're hitting and you feel could be avoidable with documentation, please do feel free to shout up or even drop me a quick message if needed. We're of course not infallible (ask my wife), and at times it may well even be that we decide to change things in the software to suit instead. I'm in agreement with the OP on this one. Not a great fan of dental work LOL
  5. Marc Stridgen

    Upgrading IPS is like root canal

    Sorry to see you were having issues there. After reviewing your ticket, there were a few issues here, of which the software would not be able to anticipate, and was causing your issues. Within your admin folder, there was a full set of the 3.4 file set. As the system will not have been anticipating these files, it was causing issues with the upgrader loading up. This was what caused the screen as it looks in your image above. The file manager you were using to upload files, does not seem to be uploading all of the files unfortunately, which is what caused you a secondary issue with the system showing not all files were present. I uploaded a fresh set of these for you, which corrected that problem. Your server is actually failing at times during the upgrade process, with what looks to be resource related issues (based on the error being provided on screen by your server). This is something you would really need to bring up with your hosting company. With regards versions. We anticipate that systems will be kept up to date, in order to ensure all the latest bug fixes are in place. On your system here, you were quite a few versions behind. In this case at least 14 releases, assuming you were on the last version of 4.1. There are many reasons that an upgrade could fail, as has been demonstrated above. This is true on any upgrade, of any software. (I am actually restoring a windows machine at present due to an issue with a windows update for example). Doing a small upgrade is very unlikely to cause you any issues, but a backup should always be taken in case something should fail for any reason. The reality is, if you choose to upgrade through 14 versions at one time, then you are increasing your chance of issues. Your ticket itself was actually answered within a few minutes. We cannot give an amount of time it will take to resolve your issue, as unfortunately this is an unknown amount of time until it has been investigated and resolved. If we knew it would take a while, we would let you know. In many cases however, this cannot be known. If we were aware of the exact issue, and exactly how long it would take to resolve, the reality is that the issue would likely not be present in the first place. Don't get me wrong, I full appreciate that its very frustrating when your site is offline. I have been in that situation myself on many occasions in the past, with various platforms. We do however try our best to provide you with the best support possible. If you do feel there is something you want to know that you haven't been told in a ticket, please do ask us however. We're more than happy to provide you with any information you need, if its possible.
  6. Marc Stridgen


    Within the calendar application, there is the ability to set up venues to be used by anyone with permission at the click of a button. This can be handy if you have specific locations for events on your site, for example, football games or motor racing events whereby there are repeated locations/venues Setting up venues Venues can be created and managed from the following location within your ACP Community -> Calendar -> Venues To create a new venue, simply select the 'create' button and enter the details requested Venue Creation In order to use the venues you have set up, you must ensure that you switch this on within your calendar settings Using Venues When creating a new event on the front end of the site, you will then see that there is the ability to select one of the pre-added venues from the dropdown provided. This does not remove the ability for you to add your own location. If the location you wish to use is not pre-defined, simply select "Venue not listed" which will allow you to enter an address as normal Venue Use
  7. Marc Stridgen

    Team Talk: Show us your workstation

    And I have the same iMac, which also runs the same as the day I bought it. In fact I bought mine after seeing a pic of Ryans on his desk looking awesome. :D They are great bits of kit
  8. Marc Stridgen

    Outdated IPS CSS Framework

  9. Marc Stridgen

    Using Clubs

    Clubs are a way of supporting sub-communities within your site. Many people have requested social group functionality in the past and Clubs are our implementation of this concept. Setting up clubs The first thing you will need to do in order to use the clubs functionality on your site, would be to switch these on. You can do this by visiting Community>Clubs>Clubs, where you will see an 'Enable' button. Click enable to switch the clubs system on You will see in the description there, that you can control what members can create and participate in, all from within their group settings. These are found in members>groups by editing any group. These options include: What types clubs members can create How many clubs they can create If they can create paid clubs (You will see this only if paid clubs is switched on) What content can be created within clubs Club types There are 5 different types of clubs that a member can create, if they have permission to do so. These are as follows: Public - Everyone can see these clubs and their posts. Members can participate within that club without the need to join. Open - Everyone can see these clubs and their posts, however you have to join the club in order to participate. Anyone can join. Closed - Everyone can see the club, and can see who is in that club, but only members of that club can participate. Users need to ask a leader of that club in order to join. Private - Thee clubs can only be seen by member of that club. Users would need to be invited by a leader of that club. Read Only - These are read only clubs that can only be added to by the leader of that club. Members cannot add content. Clubs on the front end. Members can create new clubs on the front end (permission dependant), from the clubs page, using the "Start a Club" button provided. They would simply fill in the detail required on that page, and save to initially create the club itself. Here I have created a public club, given it an icon which will show on the club itself, and also chosen a location. Locations are optional, and will show a map of where that club is located, if added. Club Creation Screen Once created, click the club to enter. Initially, you will be presented with just the home tab, which shows a stream of all activity within that club. You now need to select "Manage Club" to add more tabs to the club, such as forums, an images section etc. You will see a forums section has already been added. Moderators & Leaders Within clubs, the creator change members of that club to be moderators or leaders. The difference in these is as follows. Leaders - A leader can moderate content and manage members in the club, including making other members leaders. The creator of the club initially, is a leader Moderators - A moderator can moderate content only. They cannot make any structural changes to the group, nor make any other members leader or moderator. You can change a member to a leader or moderator, from the members tab within any club, as shown in the image below. Making a member a moderator/leader Paid Clubs If you have purchased the commerce application, you can set up the ability to charge for access to a club. You can do this from Community>Clubs>Settings within your ACP. When this is enabled, users who have permission will beable to create clubs for which a membership fee must be paid to join. You can control which groups can create paid groups, by allowing this on the clubs page of any member group. Below shows the settings for this, including the ability to give the site a commision for paid clubs, taxes, and payment types that can be used. Paid Club Settings This will give an additional option to users who have permissions when creating a club. All proceeds would be added to the users account as account credit, which can be withdrawn based on your withdrawal settings in Commerce>Payments>Withdrawals. If you do not currently have the commerce application, and would like to add this to your community, you can see more information on how to do this in the following location. Purchasing and adding a new IPS product
  10. Marc Stridgen

    Member Permissions

    Permissions are a great way in which to control who can see different areas of your site. It may be that you have a staff area you want only members of your moderation team to view, or even a premium area that you sell to your members. Overview Within the Invision Comunity platform, we provide various different ways in which to manage what a user sees, both from a staffing point of view, and that of a member. Here we will discuss how to set up the member side of permissions, by the use of groups and modules. Along with a brief overview of other areas you may see across the suite relating to control of your membership. Group Permissions Permissions on the various areas of the platform are controlled by member groups. Please take a look at our member groups guide, if you are not yet familiar with these. Permissions can be accessed from either the member group screen in the ACP, or from the application in which you are changing permissions for. Which way you access these, would depend on what you are trying to achieve. For example, if you wish to do all the permissions for an individual group, you would visit members>groups, and select the lock icon at the side of that group. Select the lock icon to access permissions You will see a similar option within Community>forums, or indeed many other areas where there are categories such as gallery, or downloads. Choosing from the group page would give you the following, where you can choose all permissions for that member group, as shown in the following image. Permissions for our 'Members' group When selecting the permission (lock) icon at the side of a forum/category within an application, you will see a similar set of checkboxes, but this time it would show all groups permission for that forum/category. Permissions for a gallery category In this way, you can quickly and easily set up new permissions for a newly created category, forum, or member group, without the need to go into each item. Module permissions Within the software, there will be times that you wish to restrict an application, or application module, in its entirety on your system. Using the member group permisions for this can often not be effective. You may, for example, want to completely remove the contact us section, or remove the PM system from a given group, as if it doesnt exist. For this you would use module permissions. To apply permissions to a module, first of all, go to System>Site Features>Applications, within your admin CP. Expanding any application will give you a list of modules in which that application contains. Note. that unlike regular permissions, these will give you the option to completely remove functions as if they do not exist to the end user. Applications overview Clicking the permission/lock icon at the side of any module will give you the ability to restrict access to only specific member groups. So for example, if I wanted to remove search entirely from guests, I would click the icon, giving me the following where I can deselect 'guests' Module permissions This would completely remove all search functionality on the site, for any user who is not logged into the site. Other permissions You will see in many sections, you can set custom permission error messages. This can be helpful in situations where you wish to direct your members to another area, such as signing up to a subscription to be able to access a specific forum. You can see an example of this in the image below, which is on the forum setup screen. Custom Permission Error As you can also see from the above, there are other areas in which permissions can be set. These are items in which are global in nature such as upload limits, or area specific rather than group specific.
  11. Marc Stridgen

    QOTW: Let's talk about music

    Hans Zimmer is awesome.
  12. Marc Stridgen

    QOTW: What is your favorite TV show?

    I've been quite looking forward to watching that. I was at one point a bad bad trekkie, having watched every one of the originals, TNG, Voyager and DS9. Couldnt get into any after that for some reason.
  13. Marc Stridgen

    Can you Install plugins on Cloud Hosted?

    You can of course add 3rd party plugins, theme, and applications on the cloud hosted solution.
  14. Guides is something that is being worked on at the moment ready for the upcoming 4.2 series. Please bear with us. Thank you for your feedback however, its very much appreciated