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What are assignments?As communities grow, managing content effectively becomes about more than simply assigning moderators to areas of your community. Modern communities often rely on people with specific knowledge, responsibilities, or expertise to ensure members receive the best possible response. Assignments allow you to direct individual topics to the right person or team, regardless of where that topic was created. Rather than hoping the appropriate team member notices a discussion, you can assign it directly to those best placed to help. For example, you may have different people responsible for product questions, customer support, sales enquiries, or specialist subjects within your community. A member may post a question in any area, but assignments ensure it reaches the people who have the knowledge needed to respond. Assignments help your team stay organised by clearly showing who is responsible for each topic, preventing duplicated effort and reducing the chance that important discussions are missed. This creates a smoother experience for both your community team and your members. Assignments SetupFirst, you will need to configure where assignments can be used within your community. This can be done from the settings of individual forums, or from the following location in your AdminCP: Members → Content Moderation → Assignments By selecting the Settings button, you can enable assignments, choose whether assignments can be closed once completed, and optionally apply these settings to all forums. This can save time by avoiding the need to configure each forum individually. Enable Assignments TeamsThere will be times you want to assign items not just to an individual member, but to a team of members. For example, you may have a set of members who you have dealing with account queries, support queries, or development tasks. You can set these up from the 'Manage Teams' option, by selecting 'New Team' Team Setup Using AssignmentsAssigning TopicsWhen replying to a topic, you can then assign members of staff or teams to those topics, as shown in the image below Assign from Reply This can also be found within the actions menu, for situations where you are not replying to the topic Assign from Action Menu Managing AssignmentsYour assignments can be viewed from the Assignments menu at the top of the page, as shown below. By default, this area displays only items that are currently assigned to you. Selecting All open assignments will display all currently open assignments, regardless of which member of staff they are assigned to. My Assignments The All Open Assignments list is available within your Moderator Control Panel. From here, you can manage assignments directly, allowing you to quickly reassign items to another team or individual, or remove the assignment entirely. All Assignments These can also be managed from the admin CP assignments area.

There may be times within your community when you need to perform actions on a large number of members at once, such as moving members to another group or deleting multiple accounts. Mass member actions allow you to efficiently manage larger groups of users without needing to update each account individually. Mass Member ActionsImportant Before you begin, it is important to note that this is a one-way process. Ensure you are confident that the correct members have been selected before proceeding with any move or delete actions. Mass actions on members follow a find, then action process. First, you search and filter for the members you want to target, then you choose the action you would like to perform on those results. In this example, we will find all members whose email address contains invisionpower and move those members into another group. First, we need to locate the members. To do this, navigate to your member list in the AdminCP: Members → Members From here, select the cog icon in the top-right of the member list to open the available filtering options. Advanced Search Once you have found the list of members you wish to perform an action on, new options for Prune and Move will appear at the top of the page, as shown in the image below. Links for Mass Actions Shown Selecting Prune will remove the members found in your search results. In this example, however, we want to move these members, so we will select the Move option instead. You will then be shown a dialog where you can choose the group you would like to move the selected members into. Select a Group You will then be ask to confirm the move. Once selected, this will be completed by the system Confirm the Member Move

What is Zapier?Zapier is an automation platform that allows you to connect different applications and services together without needing to write any code. By creating automated workflows, known as Zaps, you can move information between your favourite tools, trigger actions when something happens, and reduce repetitive manual tasks. Each Zap consists of a trigger and one or more actions. A trigger is an event that starts the workflow, such as a new member joining your community or new content being created. Actions are the tasks Zapier performs afterwards, such as adding information to another system, or updating an external service. Using Zapier integrations, your community can work seamlessly alongside the other tools your organisation relies on, helping you save time, keep information consistent, and build powerful workflows tailored to your needs. Setting up the Admin CPThe first step in setting up Zapier is to obtain your site's Zapier key. This key allows Zapier to securely connect with your community and create automated workflows. To find your Zapier key, visit the following location within your Admin CP: System → Site Features → Integrations From here, locate the Zapier integration and select Enable to activate it and view your key. Enable Zapier Once enabled, select Configure to view your site URL and Zapier key. These details are used to connect your community with Zapier. You will also find shortcuts to some commonly used Zapier functions within this area. These can be useful for quickly creating popular workflows, and you are encouraged to explore these options. For the purpose of this guide, however, we will create an example directly within the Zapier interface to demonstrate the full process. Copy Zapier Keys Creating a ZapThe triggerOnce you have completed the setup within your AdminCP, you will need to ensure you have a Zapier account and are logged in before continuing with the integration process. You can create an account or sign in to Zapier using the following URL: https://zapier.com/ Important The below information is correct at the time of writing, however we cannot account for changes within the zapier interface. For any queries on this, please refer to Zapiers documentation. Once logged in, you are ready to begin creating your first automated workflow. To get started, select: Create → Zaps Add a New Zap Once you have selected this option, you will be prompted to choose a trigger for your Zap. For this example, we will create a workflow that automatically sends a message to a Slack channel whenever a new topic is created within your community. Add a Trigger Once selected, you will be able to search for Invision Community as the application. Select it from the results when it appears. Finding Invision Community You will then be able to connect your Invision Community using the URL and API key obtained during the previous steps. Linking Invision Community Next, you will need to select the event trigger. This is the action that will occur within your community to start your Zap. Select Choose an event and search for Topic. Adding a Trigger Event Info You will notice there are many different events available that you can choose from when setting up your triggers. There are also similar options available for actions, allowing your Zap to perform tasks within your community when triggered by an event from an external service. You will then be prompted to test your trigger. Zapier will display sample records from your community, allowing you to confirm the data being received before continuing with the selected record. Testing Topics The ActionWe will now create the action part of the Zap. Select the option to add an action, then search for Slack as the application. Once Slack has been selected, choose the action event you would like to perform. For this example, select Send Channel Message. Adding Slack Select this option and connect your Slack account by logging in, in the same way you connected your Invision Community account in the previous step. Once connected, click Next and you will be prompted to configure the message that will be sent. Here, you can choose the Slack channel to post into, along with the content of the message itself. In this example, we have chosen to send the message using the Zapier channel bot and include the topic title from the community. You can insert values from your trigger by selecting the + icon next to the message text field and choosing the information you wish to include. Configuring the Slack Message You can then select the option to test this step. This will send a sample message using the settings you have configured, allowing you to confirm everything is working as expected before enabling your Zap. Testing Slack Messages If everything has worked correctly, you should then see a slack message to show something has been posted Example Test Message Once you are happy that things are working, the last thing you need to do is select publish, to start this working automatically Publish your Zap

IntroductionInvision Community includes an AI-powered Image Scanner designed to help keep your community safe by automatically reviewing uploaded images and identifying content that may require attention. As your community grows, the number of images uploaded by members can increase significantly. Manually checking every image becomes difficult and time consuming. The Image Scanner helps by using AI to detect potentially inappropriate content and bringing it to the attention of your moderation team. The Image Scanner reviews images uploaded to your community and checks them against categories of content that may not be suitable for your members. This helps your team by: Reducing the amount of manual image moderation required Detecting potentially unsuitable content quickly Providing an additional layer of protection for members Allowing moderators to focus on content that needs human review The scanner is designed to support your moderation team rather than replace it. Moderators remain in control of the final decisions made about content within your community. Enabling the Image ScannerTo enable and configure Image Scanner: Open your AdminCP Navigate to: Community → Site Features → Image Scanner From here, you can configure how image scanning operates across your community. Scanner Set up Choosing What Content To DetectEvery community has different requirements when deciding what content is acceptable. A professional support community may require strict controls, while a more casual community may allow a broader range of images. The Image Scanner allows you to decide which types of content should be detected and reviewed. Examples of content you may wish to identify include: Adult or explicit imagery Graphic content Images that may not meet your community guidelines Once the Image Scanner identifies an image that matches your configured settings, Invision Community can determine what happens next. This allows you to build a moderation workflow that works for your team. Depending on your requirements, detected images can be handled automatically or brought to your moderators for review. This helps ensure questionable uploads receive attention without slowing down normal community activity. Scanner Settings When an image requires review, your moderation team can inspect the content and decide whether further action is required. Using AI detection alongside human review provides a balanced approach: AI helps locate possible problems quickly Moderators make the final decision based on context This combination helps maintain a safer community while reducing unnecessary workload. Search AdditionsApproved images can be labelled with terms describing what the image may contain. These labels can help the image appear in relevant search results, making uploaded images more discoverable across the community. For example, if an image is recognised as containing an apple, a member searching for “apple” may be able to find that image even if the word was not manually added by the poster. Image Tagging