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Marc

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Everything posted by Marc

  1. Marc
    I can take a look now. However there is no guarentee it wont need to be escalated, and if that is the case it would need to be left out until the issue is resolved
  2. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  3. Marc
    This has indeed been hidden in the directory until they have the issue resolved. Any other questions would need to be directed to the site owner
  4. Marc
    You have an issue on your community. There is no way of telling if these are causing the issue until they are removed from the equation. If we review the issue, we would be disabling them entirely in order to check this. But the others absolutely have to be addressed. The file changes for example, are unsupported
  5. Marc
    We would need very specific examples to take a look at, but from what you are saying there, it sounds likely there is an issue on their end rather than yours
  6. Marc
    You still appear to have many issues on there you need to ensure you address before we begin looking at this to ensure these are not the issue. You need to at the very least ensure everything is up to date (apps and plugins for example), address the issues with files that are edited showing in the support area of your admin CP, along with also the database items.
  7. Marc
    Are you able to reproduce it? The issue we have is nobody appears to be able to reproduce the issue unfortunately
  8. Marc
    Really no need to bump again 4 hours later 😄
  9. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  10. Marc
    Matt knows more than me 😄
  11. Marc
    I will take a look at this on my instance here and get a bug report in if I can replicate. 🙂
  12. Marc
    Please update login details. Your htaccess details are present, but there is no password for you ACP present
  13. Marc
    We do not have a c4 model we are able to provide on how our cloud is built up. There is some information on our cloud policies, which is shown below, however I dont believe this is what they are looking for. Realistically, we would require more specific questions than what is being asked there really, but I have created a ticket so we can discuss more as needed https://invisioncommunity.com/legal/
  14. Marc
    Not as of yet. As Matt mentioned, we are currently aiming for a release in Q4 2024. The beta will clearly be a little before that. There is little point in guessing exactly when that will be as it depends on the alphas 🙂
  15. Marc
    We would not provide rules for nginx. You would be best to contact your hosting company for some assistance with setting up some rules for you
  16. Marc
    This has been brought up in a bug report.
  17. Marc
    There are actually items in there provided by ourselves still
  18. Marc
    Officially the software works with mysql. However as a drop in alternative, there are many users who use mariaDB
  19. Marc
    We have upped that 🙂
  20. Marc
    ^ this is the most important point here. Unless you resolve this, you have a problem regardless of how you run it. If you are unsure on how to obtain your servers error logs, you need to contact your hosting company for assistance
  21. Marc
    Default settings will not change existing notifications. Example: UserA has it set up to automatically follow topics they reply to, with a type of email. UserA replies to a topic, so a notification is created for that item userA changes their default notification type The notification for that topic is still present, but all future ones will be notified in the new manner. To change the existing one, they will need to go to "Manage followed items" and change the existing items
  22. Marc
    Glad to hear you got the issues resolved 🙂
  23. Marc
    Glad to hear that sorted the problem 🙂
  24. Marc
    In the case of this one, the error is very specific and coming from your mysql instance. Its denying access to that user on that database. So something is wrong in that access. It may be that it doesnt have permission at all, or it doesnt have the correct level of permissions (it should be able to fully read and write to that database)
  25. Marc
    Glad to hear you have a resolution to your issue there
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