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Marc

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Everything posted by Marc

  1. Marc
    As much as I wish I was that good, alas, Im not 🙂
  2. Marc
    No problem. Glad to hear things are now working
  3. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  4. Marc
    Well, it might be "a" monday 😄
  5. Marc
    They dont look to be related. As mentioned, check the task and ensure its set to run every minute, and then just let us know if you see it happening again
  6. Marc
    I notice also that you are using webservice as the task method. Ensure its running the tasks once a minute, as they are all through now with no problem
  7. Marc
    My Suspicion here is a timeout somewhere. Please could you check your server error logs? They are running though, to a point. But if you refresh the page once you get the internal server error, it is continuing
  8. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Marc
    Your system doesnt allow for login using a display name, so there should be an email present not a display name
  10. Marc
    I understand what you are saying there, but there will indeed have been changes in 4.7.19. As much as it could be an issue in the software, it could be something changed that your server isn't coping with for whatever reason. If you had updated and you have a constantly slow loading. The reality is, its quite a simple query really. Its just pulling posts.
  11. Marc
    Please could you let me know your username on the site? I can then take a look to see if I can see your issue there
  12. Marc
    The alternative of course would be to create an application for this
  13. Marc
    Please check this the next time you do it, to see if its changing something in the main folder for you
  14. Marc
    You (or your host) would actively need to change the tables to using the INNODB engine.
  15. Marc
    That has been done. Please ensure you have anything on there you need
  16. Marc
    I feel you may be misunderstanding the issue there. Any item upgraded from 4 will stay in that format. Any created on version 5 will not, and will be in the new format. That has always been the case. Its not possible to give you all files responsible for a change, as we would have to check what that file relies on in other files etc.
  17. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  18. Marc
    If this is going up and down in speed, that can only really be server related. The software either works correctly, or doesnt. There isnt anything in terms of the software that would make it work slower one minutes than the next. It may be worth monitoring when the times are you are seeing this, as it may be something is running at the same point, such as backups
  19. Marc
    There isnt anything that would actively change the home page, unless you have some 3rd party app that manages this perhaps? Have you checked in your admin logs to see if anyone is actually changing it?
  20. Marc
    Those are from during the upgrade itself. Please let us know if you see any issues, but as the upgrade is through, you can safely ignore this
  21. Marc
    You mention "Still here". Could you please confirm you havent aleady reported this elsewhere?
  22. Marc
    Have you checked the email error logs to see if anything is showing up there?
  23. Marc
    The blur
  24. Marc
    Please do upgrade first of all, and let us know if you are then still seeing the same problem.
  25. Marc
    No problem., Was just making sure we were referring to the same thing 🙂
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