We also had no way of submitting a ticket when the outage occurred. There should be an alternative way to create a ticket in cases like this because, at the time, I had no way of knowing if the issue was just related to our site, or to the community itself.
I did find the status.invisioncommunity.com to be helpful but I think we should still have been able to submit a ticket.
Thanks to the support team to getting things back online.