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Marc

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Everything posted by Marc

  1. Marc
    The site has already been upgarded on your previous instruction. Its worth noting, if you couldnt get on the site, then he couldnt update anything in any case. You should be able to reset your password now
  2. Marc
    You would need to update your theme and any plugins/applications to the latest release, once upgraded. I will let you know once its complete, and you can then request a password reset again
  3. Marc
    I can upgrade your site to the latest release, if you are happy for me to go ahead and do that?
  4. Marc
    Looks like an issue with installation there, as mentioned in your ticket. One of those has been escalated, so someone can see why you cant generate a demo
  5. Marc
    Try again now. Once you are in, please ensure you upgrade to the latest release. Your issue with mail is due to this
  6. Marc
    Do an advanced search, and search for the key "and"
  7. Marc
    Ive created a ticket on this for you
  8. Marc
    Excellent. Glad to hear thats now working 🙂
  9. Marc
    Have you tried this again today? there were some changes being make on the cloud platform
  10. Marc
    If you clear cache from the support area of the admin CP, does that correct the issue for you?
  11. Marc
    You would need to hide what is there that you dont want to see, and add a new link with a theme hook. You cant amend templates any longer
  12. Marc
    I dont think he was referring to this individual issue, but more letting you know you will hit problems at some points, as you are using an unsupported PHP version
  13. Marc
    Changed Status to Not a bug
  14. Marc
    Please open a topic in the discussion area. You have posted this in the bug tracker, and this is not a bug 🙂
  15. Marc
    I can certainly answer those for you This will depend on what you currently have. In your admin CP, if you click to see the classic terms, it will tell you in there. Dont worry, you dont have to accept them just because you clicked to view 🙂 Community classic is annual only Version 5 is available only on community classic or our cloud platform
  16. Marc
    At present you would, yes. I was asking in case I could prevent them from happening more for you
  17. Marc
    Fail if not reconnected to a test stripe account, yes
  18. Marc
    There is no specific way to remove anything at all on the system. What you would do is hide with CSS, then you can re-add anything you wanted to
  19. Marc
    There is no way in which to do this at the present time within the software
  20. Marc
    If you can provide me with some examples of this, I can certainly take a look for you
  21. Marc
    Its not so much that nobody knows, but that its not something intended to do. We cant say "Yes that will work" without testing the concequences of an action really
  22. Marc
    It switches them to use the test APi locations
  23. Marc
    Go to the license section of the admin CP, and select reload data.
  24. Marc
    Just taken a look, and looks like the license data needed refreshing in your admin CP. Try again now
  25. Marc
    Please could you try again now?
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