Hello,

We are in 5.0.20v and everytime that someone wants to upload a file, we are receiving the same error:


We have configured the FTP in the attachments like the old v4, but also seems like now is not working at all and we can't change the FTP config in ACP.
Is there any workaround for this?

Thank you!

10 hours ago, FrA1l3 said:

Hello,

We are in 5.0.20v and everytime that someone wants to upload a file, we are receiving the same error:


We have configured the FTP in the attachments like the old v4, but also seems like now is not working at all and we can't change the FTP config in ACP.
Is there any workaround for this?

Thank you!

You need to ensure your uploads folder is writable fully by your system. At present, it isnt, or is being prevented for some other reason (space is one, for example) by the underlying system

On 10/16/2026 at 9:18 AM, Marc said:

You need to ensure your uploads folder is writable fully by your system. At present, it isnt, or is being prevented for some other reason (space is one, for example) by the underlying system

Good Day Marc,

Sorry, we didn't change any permsision on the FTP, even more we had 755 by default and we tried 777 to avoid any issue from the FTP source. Even more, as you can see in the next screenshot. We don't have any space in the path and this FTP is used by our community at least 6 last years.

To try and resolve this, we attempted to switch the storage from our own FTP server to Invivision Cloud; however, the process stalled, and it appears that no batch job is currently running:

As the migration process is locked, we need to cancel it and revert back the config to the FTP again. I'm not sure if FTP option for storage is incompatible with our current suscription or not, as I can't modify the FTP details in the ACP.

Also we are getting some different errors:

I sent an email yesteday morning to Support (from my community email), but I didn't get any answer. Any support on those errors would be very appreciate.

Thank you so much!

Edited October 17Oct 17 by FrA1l3

46 minutes ago, FrA1l3 said:

Even more, as you can see in the next screenshot. We don't have any space in the path

Don't think mark ment space in the path name, but he means that you need to have empty diskspace.
But from your printscreen you do have diskspace left.

Did you just upgrade from v4 to v5?
FTP is in version 5 depriciated. And so not supported anymore. Hence you would get errors.

You will have to configure your datastorage to one of the other methods.
Would be a bit of a hussle to do but is possible.

2 hours ago, Moestuin said:

Don't think mark ment space in the path name, but he means that you need to have empty diskspace.
But from your printscreen you do have diskspace left.

Did you just upgrade from v4 to v5?
FTP is in version 5 depriciated. And so not supported anymore. Hence you would get errors.

You will have to configure your datastorage to one of the other methods.
Would be a bit of a hussle to do but is possible.

Thanks, Moestuin, for the heads-up. I really appreciate the information.
To be honest, we hadn’t seen any mention of the FTP restriction anywhere.

I started the process of moving files from FTP to Invision Cloud 36 hours ago, but it’s only 7% complete. I could really use more information to determine whether the process is actually running or if it has stalled completely. Furthermore, as you can see from my screenshots, the notification system for stalled tasks doesn’t provide any details about the specific task that’s stuck.

On top of that, it seems the rest of the tasks are just sitting in the queue. At this rate, it would take us 22 days to migrate all our images to Invision Cloud!
To make matters worse, I’m not even sure if there’s a storage limit; as you can see, we have about 3.5 TB of data on the FTP server that needs to be migrated.

cheers!

13 hours ago, FrA1l3 said:

To make matters worse, I’m not even sure if there’s a storage limit; as you can see, we have about 3.5 TB of data on the FTP server that needs to be migrated.

As I recall, this information used to be available in our Client area, but there was problem with it, it was supposed to be overhauled, but it has never happened. (It must be more than two years ago, now). I seem to recall that Invision advised that we contact them if we need this kind of information. I can now only assume there is no plan to again provide this kind of information via an easily accessible route.

I've moved this to another topic, as to not cause confusion.

If you have 3.5tb of data you are trying to move into cloud, that will indeed be causing you issues. We do not have a standard retail package that allows that level of data. Please open a ticket so we can discuss.

Also, you are trying to perform a move while you already have an issue with storage. Thats really not a good combination unfortunately.

4 hours ago, Marc said:

I've moved this to another topic, as to not cause confusion.

If you have 3.5tb of data you are trying to move into cloud, that will indeed be causing you issues. We do not have a standard retail package that allows that level of data. Please open a ticket so we can discuss.

Also, you are trying to perform a move while you already have an issue with storage. Thats really not a good combination unfortunately.

Hello Marc,

I have tried to open a support ticket, both from within the ACP and from the Invision website itself.
However, the option does not appear for me, like before.
That's why I contacted you twice via email and updated the details in this post.


Thank you.

Hello again,
Just to add: if we could keep using the FTP for external storage, that would be perfect.
Please simply cancel the batch job that is attempting to move the files to Invision Cloud, and that should resolve it.

If the FTP is not compatible with version 5, then we have a serious problem, as we would have no way to store the thousands of photos that the community has.
Is there no way to configure SFTP or some other type of service? Our FTP is hosted on OVHCloud.

Thank you so much,
Jorge.

I have just taken a look at your ticket. Its been escalated, so can take some time to respond to, as per the response to your email

Hello again,
Uploading images is working again. I have reconfigured the image settings to point to the FTP server, and the process of moving the images from Invision Cloud to the FTP server is currently underway.

As far as we are concerned, this issue is resolved, as everything is functioning as expected once more.

Thank you so much!

Glad to hear things are resolved for you

Good day,
Once the migration from Invision Cloud to FTP was completed, it started failing again.
When I try to edit the current FTP configuration, the system does not provide an option to do so:

In other words, I have no option to either delete the current FTP configuration or reconfigure it.

I know this configuration works, as there are files that were created after the upgrade to version 5.

The AWS S3 option is not feasible for us; as previously mentioned, we are a non-profit organization, and the cost for 4TB—given the traffic within our community—would be around $100 per month, which is an expense we cannot afford.

Please, we need the FTP functionality to work correctly, or at the very least, to be supported just as it was in version 4. We have made no changes to our hosting or FTP setup; it remains exactly as it has been for the past few years, during which time it worked perfectly.

Thank you for your kindly understanding.
BR
Jorge

Please respond with this in your ticket. You have items in 2 places currently

28 minutes ago, Marc said:

Please respond with this in your ticket. You have items in 2 places currently

Hello Marc,
So sorry, but when you're refering to the "ticket", what does it means?
Currently, we don't have access like before to the ticketing system, so I need to contact with the email support opened few days ago with this info?

Thank you so much
BR
Jorge

The email that was opened is indeed a ticket. You would just respond back to that email