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Marc

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Everything posted by Marc

  1. Marc
    Glad to hear you got yourself upgraded
  2. Marc
    I need to get that updated there. These layout options are from prior to it switching to 'events'. This option is no longer available unfortunately
  3. Marc
    Not at all. If you click on the upgrade button, it will get rid of it for you 🙂 If you are on a version which has a security related update required, we dont allow it to be dismissed
  4. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Marc
    Im not able to replicate this on the latest release with no 3rd party items involved
  6. Marc
    I'll take a look at that and get it reported as a bug if that is the case 🙂
  7. Marc
    If you just move their usergroup, then they have no subscription to 'nag' them to pay 🙂
  8. Marc
    Looking at this, it looks like the points themselves are resetting. We dont actually have anything at all in the software that reduces points. You cant even create something in the admin CP to reduce points. I would advise on disabling all 3rd party items for a while to see if its still happening there
  9. Marc
    This is only when you search links specifically? Could you send me some examples, as Im failing to replicate Feel free to PM them
  10. Marc
    No problem at all. Thats what we're here for 🙂
  11. Marc
    Yes, we use postmark for our email services. You are certainly welcome to use your own email services of course.
  12. Marc
    Please could you le me know who you are on your site? Its not clear on which is you
  13. Marc
    This guide uses an example of an ebook, but essentially does exactly what you are looking for here
  14. Marc
    Could you give me an example search you are trying on your community? I can then get this looked at for you. Assuming this is just in the main ACP search, is that correct?
  15. Marc
    It should change their group back to what it was before they purchased, if its working correctly. We would need an example to take a look at, if you believe this is not happening
  16. Marc
    Please respond to your ticket rather than here in the topic, as your ticket was escalated
  17. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. This is available only on the teams package and above
  18. Marc
    Please could you point out the topic where someone told you this? I know you haven't had a download of the platform yet, and want to make sure you aren't being given the wrong information there.
  19. Marc
    Ive created a ticket for you, so we can discuss your needs here
  20. Marc
    I can confirm its not in that version.
  21. Marc
    Sorry, could you confirm, you have now done this?
  22. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  23. Marc
    These are not something available in the default product at present. Version 5 however does indeed have heading items you can add.
  24. Marc
    Of course we can only tell you what has been logged there. Please let us know at the earliest opportunity if a restore is required
  25. Marc
    You'd also likely be able to match up the IP addresses from the deletion entry, if its another admin
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