I'm experiencing two separate issues in the Gallery application that I haven't been able to resolve through standard troubleshooting:

Issue 1: Gallery category permissions not taking effect

I have updated view permissions on several Gallery categories to restrict access to a specific usergroup. I have confirmed the following:

• Permissions have been explicitly granted to the intended usergroup at the category level

• The usergroup itself has been checked and has the appropriate permissions

• I have cleared the system cache (Support → Clear System Caches) after making these changes

• I have tested with affected users logging out and back in

Despite this, users in the granted usergroup are still receiving an access denied / not authorized message when trying to view these Gallery categories. This is not resolving with cache clears or re-login.

Issue 2: Application display name not updating

I attempted to rename the Gallery application's display name (the label shown in site navigation) via the admin CP. The change appears to save successfully in the admin interface, but the name shown on the actual front-end forum/navigation does not update and continues to show the old name.

What I need:

Please advise on:

1. Why category-level permissions granted to a usergroup aren't being honored after a cache clear, and how to properly diagnose/fix this

2. Why the Gallery app's display name change isn't propagating from the admin CP to the live site, and the correct way to rename it

I'll attach screenshots showing the permission settings, the usergroup configuration, and the naming discrepancy for reference.

Thank you,
Keith

Edited September 6Sep 6 by Keith Smith_105067
add version of community

On the first issue, please can you provide me with a link to the location they are getting an error, and the name or member ID of the member who cannot see? I can then take a look for you

On the second issue, I need to know exactly where you are changing this, so I can check things and ensure its being done correctly. Could I also check its not just guests that its a problem for? I ask as it may well just be cache that is the issue there

https://forum.beatthecasino.com/gallery/

beastmr215 member of users

2. Gallery - Categories - Any Category I made In this case
   Baccarat and Free Baccarat click the pull down changed but not updated
   
   Cleared system Cache from quick links pull down
   
   Regards

3. KS
   
   

You have limited permissions on the module itself. Go to

System->Site Features->Applications

Expand the gallery application, and click permissions at the side of the gallery module itself.

Thanks any insights why the name of the category doesn't update I did clear the cache?

That can only be your browser cache. What you have in your image there is exactly what Im seeing

You have mentioned this is Browser Cache Cache has been cleared multiple times over months happens on all browsers Now trying to make a new subscription by Copying any fix that you may be aware of its very annoying tring to navigate around if you want a subscription with the name or even in categories with the same name on the main list?
It calls this Subscription Copy and it never updates

If you add &test=1 at the end of the URL, do you see the same results?

I added &test=1 to the end of the subscription editor URL as requested.

The problem persists. The AdminCP page heading still displays "Copy," but the Name field correctly displays "Platinum Plus — Training Library & SBI Advanced Simulations."

The same issue occurs with copied member groups. Clearing the system cache did not resolve it.

I've attached a screenshot showing the results of your test.

The first thing you need to do here is to update your site to the latest release, as it appears you are actually a version behind currently. If you are still then seeing the same problem, please open a ticket and we can get that escalated for you

I updated the version and sent an email to [email protected] with these details. Can I get a ticket number or tracking info Marc. Thanks KS

You will receive an email when we reply back. Sorry, we do not provide ticket numbers.

heres what i got back

it should be invisionpower

Please change the address on where to send it in the client interface and clarify the email please, is it the prefix before the @ or the domain name after support? [email protected] or [email protected]

38 minutes ago, Keith Smith_105067 said:

Please change the address on where to send it in the client interface and clarify the email please, is it the prefix before the @ or the domain name after support? [email protected] or [email protected]

Its already correct there