We've run into this error a few times now, and it's impacting various members, but not all of them. Some members aren't receiving newsletter emails when those settings are turned on. Some members aren't receiving push notifications when those settings are turned on. Some members are receiving all their notifications in accordance with their settings. Some members aren't receiving any notifications of any kind when those settings are turned on. We've looked at different members' settings both in the AdminCP and on their front end to make sure everything matches. The only email error logs we have are from during the Invision issue on September 29. None before, and none after. I've looked through all the settings in the AdminCP to see if there's something somewhere that could be the reasoning for this issue, but I've come up empty.

I have screenshots from one of the impacted members of what her settings look like on the front end from both her phone and her computer. Will attach those in a reply.

These are the screenshots from her computer. The only editing I did was to cover up her email address.

These are the screenshots from her phone. Ther only editing I did was to cover up her email address.

Please submit a ticket, and share the information with us that way about the user, and an example item they should have been notified for. We can then take a look for you

7 hours ago, Marc said:

Please submit a ticket, and share the information with us that way about the user, and an example item they should have been notified for. We can then take a look for you

I'm going to be honest that I don't know how to do this. Any time our community has needed to submit a ticket I haven't been part of the team. I know I need to do it on the client side, but when I'm logged in there, I don't see anywhere to submit a ticket.

support @ invisionpower.com :)

Closing the loop on this, the issue was solved with my support ticket.
(And replying here so I remember that it was when I go back to look for it again.)