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Marc

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Everything posted by Marc

  1. Marc
    If you are familiar with MySQL, and only after ensuring you have full backups, you can actually delete the indexes on that table while you switch it over. Once done, go to support in your Admin CP and it will prompt you to readd the keys Incidentally, you may find this helpful with your defaulting https://dev.mysql.com/doc/refman/5.7/en/innodb-row-format.html
  2. Marc
    The issue with this has been resolved on our site. Of course let us know if you see any others
  3. Marc
    There doesn't appear to have been any update here, so we can only really make the assumption that the issue was resolved. If this is not the case, do feel free to let us know in the ticket created
  4. Marc
    While it may not be, there is every possibility that it is. I would suggest changing those, then rebuilding the search index from System>Settings>Search. Once that is done, let us know if you are seeing the same problem
  5. Marc
    I've split this off into a separate topic for you, David. I'm not sure what you mean here by only being able to appl yto the immediate cart account. Where else would you be looking to apply a couple. Please could you clarify?
  6. Marc
    Glad to hear that sorted the issue for you
  7. Marc
    No problem at all.
  8. Marc
    No problem at all. Enjoy your day 🙂
  9. Marc
    With Matts head of hair, I can concur his barber works hard #jealous
  10. Marc
    On taking a look at your site there, they appear to be members who are awaiting validation by yourself. The pruning is for members who have not validating their account themselves (email validation). Manual validation needs to be approved or rejected by admin
  11. Marc
    I see your ticket there now, so going to get this looked at for you
  12. Marc
    I have reported the issue with guest access. You need to ensure you are logged in as a user with a valid up to date license in order to access support areas
  13. Marc
    Could I please confirm you are using the latest release of the platform first of all? If so, please let us know and we may need to get a ticket opened with you to take a look at this
  14. Marc
    Completely understandable. We have requested access from yourself now, so we can get a look and see whats going on
  15. Marc
    That man knows his pages app 🙂
  16. Marc
    In your case it appears to have been cache, so its actually not likely. Yours we are looking at with you in your ticket, and is an unrelated issue. The outcome is the same, but the cause very much isnt. It seems there is an issue with the system writing correctly to your server somewhere.
  17. Marc
    Please could we have the conversation regarding our changes within the appropriate topic, rather than in someones support topic. Thank you. With this, actually it's the opposite. We previously provided no support on the community, then provided little support on the community, now we provide full support and better staffing levels of support on the community. With regard tickets, we can send to tickets from here if there is a need to do so, as you saw above, so that part really hasnt changed. We can escalate as we did previously, report bugs as we did previously. You simply type your issue in a different location
  18. Marc
    You would select the option below those 2 for account related items. I have however created a ticket for you, so we can assist with your billing query
  19. Marc
    We cannot assist with customisation as part of support unfortunately, but on a brief look over that, it looks good to me.
  20. Marc
    There is already an email sent confirming receipt of a ticket by the system. I can see your ticket relating to email templates if this is what you are referring to? Priority support adds email support with your license. That includes same-business-day response time and software upgrades performed by us. Priority support is billed at the same rate, annually. This is currently priced at $1250 .
  21. Marc
    I have moved this to our suggestions forum for future consideration. At present there are indeed smaller versions of images created for use in areas such as these for thumbnails (as you can see in the image name there), however they are not exact size images as mentioned.
  22. Marc
    For support issues you would post in here, in the same way you have been in tickets. If its then something that needs to be taken to a private settings, we can take this to email if required, as we do at the moment.
  23. Marc
    That appears to be a bug I will get a report in for. I assure you it wasn't intentional and should actually state myself who edited
  24. Marc
    Those emails created those same topics, just in the ticket system. So your issues will not become any more hidden than they have been. We have the same volume, just in a different location, monitored more effectively.
  25. Marc
    We have thousands of clients, but not thousands of clients with problems. A list in a forum or a list in a ticket system is still a list our support staff would need to work through. There really is no difference at all to you as a client. In fact its advantageous. You will see solutions other people have, and other people may at times respond to yours to state they know of a solution. While its easy to see this as a downfall, it really isn't.
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