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Marc

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Everything posted by Marc

  1. Marc
    ModCP > Deleted Content is where you would look, as mentioned above. If it's not there, then the only way you would be able to restore it would be to restore your database entirely to an earlier point in time. You can set up whether items are 'soft' deleted from System>Settings>Posting, within your admin CP.
  2. Marc
    Please update all access details on file. We can then take a look at that for you
  3. Marc
    I would need an example member to take a look at. If you can provide this, we can take a look and see what is happening for you
  4. Marc
    Im not seeing any issues on your site at present. Have you since reverted this?
  5. Marc
    I have just come on here to send a PM to you directly. Please check your spam filters, as we have answered each of your support requests. The issue you have there is a missing table. You would need to restore that from your last backup. As mentioned above by Randy, that is the official support area. You are posting in community support here, which is why you were only getting responses from the community.
  6. Marc
    There is no way in which to remove this on a blanket thing. This is a user preference in their account settings. If it's the fact its appearing on the streams though, you can stop that happening by editing your Activity Stream Settings. This is in System>Content Discovery>Streams>Settings
  7. Marc
    The above is indeed correct Just as you have done so there. Post up in here, and we will respond Im not actually seeing the image you posted. But as mentioned, just post in here
  8. Marc
    Thank you for letting us know 🙂
  9. Marc
    Could I please clarify here, do you actively have a rule to demote if they have posted less than x period too? I ask, as it would not automatically remove a previously applied promotion. It's a one way tool, so if you wish for it to work the other way too, you would need to also add that as a rule
  10. Marc
    As mentioned above, this is not something that is possible at present.
  11. Marc
    Please could you let us know which user?
  12. Marc
    Before we continue here, could I ask when it was that you run the reindexing? If you havent already, please reindex after upgrading to 4.6.9
  13. Marc
    Please let us know if that does not resolve your issue
  14. Marc
    We dont clear cache on content delete or hide, so it would persist until cache is cleared
  15. Marc
    You cannot use subfolders on the cloud platform, so you would need to use a subdomain as you suggest there. Its something we would manage for you. We would simply need to be provided backups at the relevant points in transfer (we would let you know at the time when needed), and add CNAME entries to your domain we would provide. With regard moving back if you wished to do so, we could provide a backup of your uploads, any other files specific to your site, and the database. We would also provide instructions on what to restore to get your site online. Of course how tricky you find that would depend on your own ability.
  16. Marc
    My first bit of advice here would be to ensure all are updated to the latest release. Then with regards the elastic issue, we would need to take a look. If you can let us know which site as an example, we can take a look
  17. Marc
    The only way in which to remove that would be to update that application. There is no other way. The number itself shows how many items there are with an available update, so its showing what its designed to show
  18. Marc
    You can prune members if there is some criteria to search for them with. You would go to the cog icon in the Admin CP on the members list, search for the members you wish to remove, then use the prune link provided. Note, I would highly advise on making a full backup before performing this action
  19. Marc
    It sounds like your issues are down to permissions. Especially given you state that there is a problem with gallery items being accessed, and it saying they are not present. Are you using a different instance of PHP? By this I mean suPHP for example, where you wasnt before. I ask as the permissions would be different in that case. In answer to your questions You 'may' be able to use the new, but I would advise on using the original. Especially since you already have issues. You can clear the contents of that folder, with the exception of the index file. If its any problem there, then that would resolve it While you should be using INNODB tables for all tables, its unlikley that would cause the issues you are describing. Make sure of course any constants.php file and htaccess has no references to old locations. The constants.php file especially if you have one
  20. Marc
    Please could you let us know which site this is on?
  21. Marc
    Again, you havent actually answered what is happening on the first item when you visit with /index.php It does sound here like there may be an issue with rewrites on your server
  22. Marc
    Make sure you site is up to date, and indeed I would advise you block that IP. Something is clearly intentionally trying to hammer your server with requests
  23. Marc
    Glad to hear it 🙂
  24. Marc
    With the first one, there is no way in which to order those at the present time, unfortunatly. Please feel free to post this up in our suggestions forum if you wish to see this in a future release. The only way to disable items is to ensure you dont have the permissions to view them. If you can view them, then they will appear. There is no way around that. Usually however, you would see "Everywhere" as the first item, then topics. Its not clear from the language pack there what it showing at the top
  25. Marc
    Any private information you can add to your access detail notes in the client area. We have access to the site already, and if all else fails we still have the ability to create a ticket from a topic.
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