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Marc

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Everything posted by Marc

  1. Marc
    Sorry, with this, please could you let us know which database is causing you issues also?
  2. Marc
    Please could you provide me the name of the customer in question (or the member ID will do if needed) and the name of the product? I can then take a look for you
  3. Marc
    Not really sure what to tell you here. Im not able to replicate this on any of our pages here. It seems just to be on your end. What browser and OS are you using?
  4. Marc
    There is indeed no facility for this at the present time. I will move this to our suggestions area for future consideration
  5. Marc
    In addition to the above, I have uploaded a fresh set of the latest files for you, and run the upgrader through. So you are now on the latest release, and you should be able to log in. Of course you need to make sure you get those uploads from your backup, as my colleague mentioned
  6. Marc
    Updating your email to a different email address in your client area would be the best way to ensure you are getting them if you are still having issues there. On closer look at this, the SQL details in your conf_global.php file appear to be incorrect entirely, which is why you are having issues. For further correspondance on this, you would really need to ensure you change the email on file and submit a new ticket to look at, as there is information I cannot provide in public
  7. Marc
    You would then need to contact your hosting company to obtain the correct detail there
  8. Marc
    The only place on the software itself you would change is within the conf_global.php file, unless you have added a custom URL to any of your file storage options. Other than that, it would be the server redirecting, and you should contact your hosting company
  9. Marc
    We have added a bug report for this also, so that we can investigate and improve for the future
  10. Marc
    Please check your server for mod_security, securi or similar, and check the logs. Something there is blocking the request
  11. Marc
    Glad to hear you got upgraded there. These will usually happen when there is a break in connection between the client and server. If you are getting this each time of course, let us know
  12. Marc
    Please ensure all access details on file are up to date, then we can take a look. Also please ensure you are using only our default htaccess
  13. Marc
    Have you disabled all 3rd party items you have? Also try disabling anything showing im the profile with regards any profile fields you may have set up, in case those are causing it
  14. Marc
    There isnt anything to prepare for there. Our cloud infrastructure is already set up to cope with large volumes.
  15. Marc
    Yes, thats correct
  16. Marc
    Upgrading to the latest release would always be the first thing to do
  17. Marc
    Before I look further at this, could I ask if there is a reason you dont have the rewrite URLs in place?
  18. Marc
    All of them should be populated please. Your FTP details are currently incorrect
  19. Marc
    The first thing I would say there is that you are not on the latest release of the software. You need to update your site to the latest release and test again in the first instance
  20. Marc
    Thank you for reporting. I have reported this internally
  21. Marc
    There isnt really a mobile and desktop theme anymore. Its the same theme which is responsive.
  22. Marc
    If you can update your access details, we can take a closer look if needed once you have done that
  23. Marc
    Disabling plugins cannot cause a DDos on your server. You would need to contact your hosting company to see where this is coming from
  24. Marc
    Please upgrade your site to the latest release first of all, as you seem to be a little behind on releases
  25. Marc
    I have just created a ticket for you on this so we can take a closer look at it for you
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