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Marc

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Everything posted by Marc

  1. Marc
    When you visit your client area and select your license, if you click on support it says there if you have a non-technical accounts query, you can use the contact form. That said, I am not seeing any tickets under the email associated with your license since last year. Have you perhaps submitted under another email? If so, could you please PM me that email so I can take a look to see what happened there? That said, if you are having problems with contact at any point, you can always post up here to state you are trying to get in contact on an accounts question and cannot. We can then create a ticket on your behalf.
  2. Marc
    Sorry, Im not sure what you are asking there. However I believe it may be this you are looking for Take a look at the "control when ads show" section
  3. Marc
    I would suggest first of all ensuring all your tables are INNODB, rather than MyISAM.
  4. Marc
    What table type is that table using? Are you using all INNODB tables?
  5. Marc
    The support tools are those under support in the admin CP. You cannot run any of these items via rest or cli. There are 2 things which will rebuild items. Clearing cache in the support area, or disabling and reenabling an application
  6. Marc
    No, the only way to do that would be to click clear cache in the admin CP
  7. Marc
    That would indeed indicate an issue with writing some of the items. It sounds like its items in the uploads folder rather than in the datastore that you would be looking at
  8. Marc
    Taking a look there, you would need to contact your ad suppliler, as its their code which is determining how and when it shows. With what you have done on the software ad area, you have just set the ad to appear above the header
  9. Marc
    I would need to know the name of the ad that is showing incorrectly. I can then take a look for you
  10. Marc
    Actually it doesnt. If you narrow your screen, it will narrow that image only. So the proportion would also change
  11. Marc
    As mentioned in your other ticket, you need to delete that package and download a new one, as that would indicate there are some /applications/cms items that shouldnt be present
  12. Marc
    That is already cleared, but isnt what is causing your issues. Your issue is that you have some CMS files and dont have others. You dont actually have pages on your license. You would need to do this from a fresh download, rather than the one you are using there
  13. Marc
    Unfortunately as this is something you have modified, we are unable to assist with this, as this is custom code and the block you are using and amending isnt really built to be used in the manner you are using this.
  14. Marc
    You would see "CMS" which is actually the pages application. You dont add items via tar. As mentioned in the documentation there, you upload a fresh set of files, then visit site features>application where you will see it in the list available to install. If you are on the latest release with all patches added, you can actually just upload applications/cms if you wish
  15. Marc
    This is not something that dropped off the starter plan. In fact the starter plan was always stated not to allow custom items. The fact it allowed their installation was actually a bug, which was resolved. Our growth plan is what you would need if you plan on using custom items
  16. Marc
    As mentioned above, its likely something is blocking this. Securi is another prime candidate, as is cloudflare. You would really need to check with your host
  17. Marc
    Indeed, this is the issue here. A specific VIP subscription was looking to be targetted
  18. Marc
    Ah I see. Thank you for that. Indeed that is correct. Its certainly not something we would take into account, and as mentioned, they would not actually have the link for an attachment unless they are provided it, as if they have to fill in their profile they would not be able to get to where that attachment is
  19. Marc
    Thank you for coming back to let us know
  20. Marc
    There is no specific size, as it will change based on the size of the screen
  21. Marc
    The renewal itself works in the same manner as subscriptions.
  22. Marc
    Sorry, Im really not sure what you mean here. Please provide a step by step as to what is happening here. You stated it doesnt need anyone to provide a link, however in your example thats exactly what would be needed as otherwise they would not have a link to click
  23. Marc
  24. Marc

    Sandbox?

    Marc replied to Stacy P's topic in General Questions

    There is no way in which to add a test environment on the cloud platform at the present time.
  25. Marc
    If its only when you have that in the code, you would need to remove it, as that isnt our code there. I have added notes to this ticket so we can get clarification from our developers on whether or not it should be redirecting when visiting index.php directly
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