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Marc

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Everything posted by Marc

  1. Marc
    Our block is intended to work in this manner. If you dont wish for it to be cached in this manner then you would need to add your code somewhere outside of the item that is being cached.
  2. Marc
    Glad to see you have the issue resolved there 🙂
  3. Marc
    Have you checked this with a new upload?
  4. Marc
    Its actually more likely to be an issue with the way they have cloudflare set up. The issue is that its not getting back to their hosting
  5. Marc
    Im not sure why you would want an older version? Unfortunately, being from such an old release, you may well have issues. We havent supported the release you are upgrading from for a considerable amount of time. I may be able to get hold of a 3.4 release if you want to upgrade to that first of all if you want to try that? We would not provide support for 3.x versions though unfortunately.
  6. Marc
    If this is a test instance, I would advise that you revert and try this again in the first instance. If you are then having issues still, yes you can update with your test instance details
  7. Marc
    No problem. Please let us know
  8. Marc
    Please update all access details on file. We can then take a look at the issue for you.
  9. Marc
    Glad to hear you now have that issue resolved
  10. Marc
    As mentioned, I would need to know who you are logged into yourself. Is that the same account as you have on file?
  11. Marc
    From the message there, you dont have permission to access promotions which is a moderator permission. If you can provide your username and ensure access details on file are up to date, I can certainly take a look to see what is happening for you if you believe you have already checked those?
  12. Marc
    To explain further here. The feature itself you have used is indeed working. However you have placed it in a location in templates that isnt havent the effect you intended it to. In this case it's a location that is caching.
  13. Marc
    This may well be something outside the scope of normal support, but if you could please explain further what you mean here, I can move this to the relevant location if needed
  14. Marc
    Flagged for the next release 🙂
  15. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  16. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  17. Marc
    I have tagged our developers so that we can get some confirmation on this for you
  18. Marc
    Have you changed your paypal payment method at any point? I ask as the agreement would have been with your own paypal account. So, if that method is deleted and recreated, or changed in any way, it would result in what you are seeing
  19. Marc
    It does look like, as mentioned above, its people who have since been deleted. Do you by any chance have something on your site whereby users can delete themselves?
  20. Marc

    Help Guide

    Marc replied to Lindor's topic in Technical Problems

    Note this is not an issue with the software itself, and you would need to contact the author of that item for assistance. Bear in mind that people have been away over the Christmas period however.
  21. Marc
    There is no built in method of doing this on the software unfortunately. As mentioned above, it may be worth looking to see if there is a 3rd party item that may achieve this
  22. Marc
    Yes, please. I would suggest on that however checking that you have the htaccess file in place
  23. Marc
    Please see the subsequent message from my colleague above. The issue you are having here is hosting unfortunately
  24. Marc
    I have created a ticket so we can get this resolved for you
  25. Marc
    You would need to disable these temporarily while you check first of all.
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