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Marc

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Everything posted by Marc

  1. Marc
    You need to export the database and ensure you export with the correct charsets etc, then do the same when importing. You have missed some UTF8 data when importing, from what you are describing
  2. Marc
    You would need to speak to your hosting company to disable mod_security
  3. Marc
    Please could you check that username? There doesnt appear to be a user with that name on your site
  4. Marc
    Please post all responses in the English language. We can provide support only in English at the present time
  5. Marc
    Would always be good to disable that temporarily while testing, just to ensure that is the case
  6. Marc
    As mentioned, if you can let me know the user you were looking at, I can then see why its not showing
  7. Marc
    Im not sure what you mean here. You are not using our cloud product at present
  8. Marc
    Indeed, seems so for me me on my other site, so appears thats not the case @Circo do you have the name of the user there? I can then take a look. From what I can see it should be
  9. Marc
    Please update your access details on file. We can then take a look for you
  10. Marc
    Please could you update the admin login details also? At present they appear to be incorrect
  11. Marc
    That message being logged is being logged by your PHP instances limits unfortunately, and isnt being returned by the software
  12. Marc
    This is logged when someone purchases only at the present time I believe
  13. Marc
    No problem at all 🙂
  14. Marc
    No problem. We are here to teach 🙂
  15. Marc
    I am not able to replicate this on my end unfortunately, as mentioned
  16. Marc
    This is under "customer actions". Do you have commerce installed (I see you have a license) and are you sure the user has actually downloaded anything?
  17. Marc
    I see this has been dealt with in the ticket for you. Please of course let us know if you see any further issues
  18. Marc
    Ah, to cleary this is only the downloads application. This is not something you can see from attachments if thats what you are looking for?
  19. Marc
    It takes a second, but certainly nothing out of the ordinary. And it would indeed run quicker the second time, as its then cached
  20. Marc
    Have you rebuilt your search index? If not, you would need to do this from System>Search in your Admin CP
  21. Marc
    If you change a forum name, one simply redirects to the other automatically, so it wouldnt affect it. In fact the name in the URL is simply for the human readable aspect. It's the number that makes the diferrence. For example, the URL for this forum is https://invisioncommunity.com/forums/forum/497-help-support/ But if you go here, it goes to the same place, as the ID is the same https://invisioncommunity.com/forums/forum/497-its-almost-christmas/
  22. Marc
    You can do this from the admin CP. Open the users profile in the admin CP, then on the right, you can change "All Recent Account Activity" to "Files Downloaded"
  23. Marc
    Please could you update your details on file? Your FTP detail isnt correct at present
  24. Marc
    Because there are different displays of editor per size. You need to check this within Customization>Editor>Toolbars on your admin CP, to check its available on each size
  25. Marc
    Given the error message there, that would be a question for your hosting company.
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