I can PM you if needed, but what you are seeing there is that priority support that you previously paid renewals for, is no longer on your license. This is because priority support now is actually a different product to what it previously was. So in your case, priority support was removed, then the increase applied which you see over 12 month, not 6. If you do need further information let me know and I can open a ticket with you for more detailed figures
You can be assured that the support areas are indeed well staffed. In fact they have been now for some time, as you can see if you take a look through those areas. The primary focus will be on our community and support with our customers through that medium.